Nortel Compact Ics 6.0 System Coordinator Guide
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Index / 241 P0992670 03 Compact ICS 6.0 Syste m Coordinator Guide Hold 93 handset testing 226 handset speaker testing 227 Handsfree making calls 57 muting 57, 59 handsfree changing voice path 152 Handsfree Answerback programming 60 Voice Call 124 handsfree button 17 Heading 20 headset changing voice path 152 Handsfree requirement 59 testing 227 hearing aid compatibility 46 Hidden number 64, 87, 91 Hold ATA feature code 185 automatic 93 button 17 Conference Call 54 exclusive 94 listening while on hold 94 retrieving call 93 using SWCA keys 95 Hold or release 132 Hold or release 231 Hospitality 165, 167 hospitality password 204 host system signaling Link 210 Pause 211 Programmed Release 212run/stop 212 Wait for Dial Tone 213 Hotline bypassing 207 setting up the telephone 207 Hunt Groups 36, 38, 39, 41, 50, 52, 68, 70, 71, 93, 104, 107, 108, 109, 110, 118, 124, 155, 181, 207, 219 adding or removing members 156 Answering incoming calls 41 assigning and unassigning lines 158 Broadcast mode 159 moving members 157 programming busy line setting 161 programming the overflow set 163 programming the queue time-out 162 Rotary mode 160 Sequential mode 160 setting the distribution mode 159 setting the hunt delay 161 setting the name 164 I I-ATA (see analog terminal adapter, internal 182 In use 122 In use 232 In use SETNAME 132 Inactive feature 229 incoming calls SWCA keys 96 Incoming Line Groups (ILG) 155 Incoming only 232
242 / Index Com pact ICS 6.0 System Coordinator Guide P0992670 03 installer programming 14, 24 integrated services digital network (see ISDN) 191 Intercom 114 Intercom # 86 internal analog terminal adapter (see analog terminal adapter, internal) 182 internal numbers length of 219 internal page 117 Internet access 196 Invalid code 89, 213 Invalid code 229 Invalid location 147 Invalid number 86, 101, 104 Invalid number 232 Invalid Password 217 Invalid zone 119 ISDN applications 195–196 capacity 191 equipment 195–196 Internet access 196 L LAN access 196 LAN bridge 196 LAN router 196 language changing on the display 136, 152 choice for Auto Attendant 76 Last Number Redial programming 87 Last Number Redial (ATA feature code) 185 Last Number Redial, using 86 leased line backup 196 length of call, timing 61length of internal numbers 219 letters, entering with dial pad 32 limiting access to Norstar 214 telephone feature use 208 telephone programming 208 using alternate or scheduled services 197 line changing the name 34 target 220 Line 001 waiting 230 line appearances using SWCA keys 95 line assignment 220 line button moving 42, 147 using to choose a line 65 Line denied 51, 64 Line denied 232 Line hung up 102 Line in use 231 line indicators description 42 line pool 65–66, 221 line pool and ATA 185 Line Redirection 111–116 Line Redirection 114 Line Redirection and Call Forward, differences 115 line, changing the name 180 Line001 callback 44 Line001 hung up 101 Line001 to prime 44 Line001 transfer 230 Link ATA feature code 185 using 210 Link, programming 210
Index / 243 P0992670 03 Compact ICS 6.0 Syste m Coordinator Guide LIST 151 listening on hold 94 log space programming 131 logging a call manually 128 Logit (see Call Log) long distance call indicator 229 long distance calls, using COS password 213 Long Tones 211 Long Tones 212 Lunch Sched 202 M M7100 telephone 85 button defaults 145 Button Inquiry 135 Call Conference 53 Call Park 103 Call Queuing 230 Call Transfer 101 camping a call 102, 103 Conference Call 54 Conference Call on hold 54 Hold 93 Incoming Line Group button 42, 65 internal numbers 219 line assignment 220 Line Redirection 111 memory buttons 222 one-line display 222 Ring Again 230, 231 Speed Dial 88 standard dial 67 Transferring a call 101 Voice Call 124 M7208 telephone button defaults 145memory buttons 222 one-line display 222 splitting a Conference Call 54 M7310 telephone 15 button defaults 143 memory buttons 222 splitting a Conference Call 54 troubleshooting 225 M7324 telephone 15 button defaults 146 central answering position 44 memory buttons 222 splitting a Conference Call 54 troubleshooting 225 maintaining security 215 Make calls first 231 making calls dialing modes 67 priority call 68 using a line button 65 using line pools 65 using Ring Again 70 with automatic Handsfree 59 memory buttons 17, 84, 222 Message denied 123 Message list 123 Message to 123 Messages ATA feature code 185 cancelling a sent message 121 hiding display 148 removing from list 122 sending 120
244 / Index Com pact ICS 6.0 System Coordinator Guide P0992670 03 sending using the display 120 viewing 121 Messages & Calls 123, 132 Microphone muted 125 modem, and I-ATA 188–189 monitoring calls 52, 220 line pool status 70 lines (see also Disconnect Supervision) 219 telephone status 70 transferred calls 105 Move line from 147 Move line to 147 moving telephones 180 music, background 182 muting voice call tones 124 N names spelling out 31 Network Call Diversion 194 New calls begin 132 Next 20 night control phone (see control telephone) Night Sched 202 Night Service (see Services) 9_ 63 9_ 232 No button free 123 No button free 231 No call on 104 No calls waiting 230 No free lines 232 No info to log 133 No last number 64, 87No line selected 64 No line selected 230, 232 No line to use 114 No log assigned 133 No number saved 91 No number stored 89, 123 No resume item 133 No services ON 201 No voice call 125 Norstar system dial tone 216 Not available 229 Not in service 64, 101, 103, 111 Not in service 230 numbers, entering with dial pad 32 O OK 222 On another call 64, 69 On hold 94 one button access to features 46 one button dialing (see Autodial) outgoing calls SWCA keys 97 Outgoing line 114 overflow call routing 221 OVERRIDE 222 overriding Call Forward 108 P page ATA feature code 186 external equipment 120 programming 118 shortcut codes 117 types 117 zones, programming 118 Page choice 119 Page timeout 119
Index / 245 P0992670 03 Compact ICS 6.0 Syste m Coordinator Guide Paging ALL 119 Paging busy 119 Park denied 104 Parked call 230 Parked on 104 parking a call retrieving 103 Parking full 104 password 165 Basic 149, 203 Call Log 130–131 changing 202 Class of Service 216 clearing Call Log 204 cond pswd 205 desk pswd 205 Hospitality password 204 System Coordinator 202, 203 User Preferences 149 Pause 211 ATA feature code 186 pause in a sequence of numbers (see Wait for Dial Tone) personal programming 14 phone 97 Pick up receiver 230 Pickup 51 Pickup denied 50, 51 pickup group 49 Please wait 69 Pool code 114 power supply testing 227 pre-dial 67 Press a button 86, 135, 138 Press a line 147 Press held line 55 prime line 208, 223prime telephone 43 priority call ATA feature code 186 priority call (see also Call Queuing) 68 Priority denied 69 Priority>223 231 Privacy ATA feature code 186 changing status 60 private branch exchange, accessing from Norstar (see also host system dialing signals) 210 private call 61 private line 223 Program and HOLD 86, 89, 138 Program and OK 86, 89, 138 Programmed 86 Programmed Release 212 programming 167 hospitality cond password 205 hospitality desk password 205 hospitality password 204 system features Call Forward 35, 38 changing the name of a line 34 changing the name of a telephone 32 System Speed Dial 29 time and date 27 telephones Call Forward 35, 38 changing number of rings before forwarding call 36 changing the name of a
246 / Index Com pact ICS 6.0 System Coordinator Guide P0992670 03 telephone 32 Do Not Disturb 180 Do Not Disturb on Busy 38 programming basics administration programming 14 Basic password 14 customizing your Norstar 14 entering passwords 24 installer programming 14 personal programming 14 programming indicator » 20 programming map 20, 22– 24 programming overlay 18 recording changes 13 starting and ending a session 24 understanding programming 13 programming lines changing the name of a line 180 programming system features adding or removing telephones from Custom Call Routing groups 77 attendant telephone 75 changing the language used by System Answer and Custom Call Routing 76 changing the number of rings for Custom Call Routing 77 changing the number of rings for System Answer 76 Restriction service 197, 198 Ringing service 197Routing service 197 System Speed Dial 88 programming telephones allowing Line Redirection 113 auxiliary ringer 209 Call Display 48 Call Forward delay 109 Call Pickup 49 changing the name of a telephone 180 direct-dial telephones 206 external autodial button 84 Forward no answer 108 Forward on busy 109 Handsfree 59 HF Answerback 60 Hotline 207 Last Number Redial 87 Link 210 page zone 118 paging 118 priority call 68 Redirect ring 113 Saved Number Redial 91 Set lock 208 User Speed Dial 88 Q QUIT 222 R recording programming 13 redialing external number 86 Redir by 114 Redirect ring programming 113 Redirect½denied 114 redirection loops 115
Index / 247 P0992670 03 Compact ICS 6.0 Syste m Coordinator Guide refusing to answer second call 181 Release a call 103 Release a call 231 Release button 17, 45 icons 17 Release calls 231 releasing from conference 55 releasing a call accidentally 62 remote access 213–215 remote use Class of Service password 216 security 214 using lines and features from outside the system 213 replying to a message 121 reporting and recording alarms 225 Restrn 201 Restricted call 64, 101 Restricted call 232 restricting access to Norstar 214 feature use (see Set Lock) telephone feature use 208 telephone programming 208 using alternate or scheduled services 197 Restriction service 197 retrieval codes Call Park 103 retrieving held call 93 parked call 103 ringauxiliary ringer 209 changing ring type 148, 152 changing the number of rings before call is forwarded 36 description of types 42, 148 ring volume 148 Ringing service 199 Ring Again 70 Ring Again (ATA feature code) 186 Ring Again? 65, 70 Ringing 201 ringing distinctive ring patterns 43 Ringing service 197 RLS button 45 Routing 201 routing calls, using Custom Call Routing 72 Routing service 197 run/stop signal 212 S Saved Number Redial using 90 Saved Number Redial, programming 91 saving a number (see Saved Number redial) Sched 4 202 Sched 5 202 Sched 6 202 scheduled services 197 security recommendations 215 system 214 Select a line 65, 89 Select line out 114 Select line(s) 114, 115
248 / Index Com pact ICS 6.0 System Coordinator Guide P0992670 03 Send message? 65 Service Modes (see Services) Service Modes ON 202 Service Schedules Evening Sched 202 Lunch Sched 202 Night Sched 202 Sched 4 202 Sched 5 202 Sched 6 202 Services overriding 202 Restriction service 197 Ringing service 197 Routing service 197 Trunk Answer 51 turning off and on using feature codes 199 viewing active schedules 200 Set Lock 208–209 Set locked 229 Set profile 221 SHOW 222 Show 20 signal Link 210 Long Tones 211 Pause 211 Programmed Release 212 run/stop 212 Wait for Dial Tone 213 special telephones 205 Speed Dial adding or changing 29 changing User Speed Dial 151 choosing a system code 30 choosing the display 31host system signaling codes 88 making a call 88 programming 29 programming User 88 selecting a line 30 splitting a Conference Call 54 standard dial 67 Start of list 123 Still in trnsfer 101 stop calls from ringing at set 180 stuttered dial tone 216 suspending a call (see also Call Park and Hold) SWCA no free call keys 97 using 95 System Answer 71 attendant telephone 75 customizing 73 language choice 76 system dial tone 216 System Speed Dial 88 System Speed Dial (ATA feature code) 187 T T7316 telephone splitting a Conference Call 54 target line 220 changing the name 180 telecommuting 196 telephone alarm 225 attendant 75 Call Display information 48 central answering position 44, 205 changing the name 180
Index / 249 P0992670 03 Compact ICS 6.0 Syste m Coordinator Guide control 200, 208 direct-dial 205 extra-dial 199, 202, 205 Feature button 17 handsfree button 17 Hold button 17 Hotline 207 log calls automatically 127 M7310, illustration 15 M7324, illustration 15 moving 180 prime 205 prime telephone 43 Release button 17 stop ringing using DND 180 testing 225–227 volume control 17 testing buttons 225, 226 Custom Call Routing 84 display 226 ending a session 226 handset 226 headset 227 power supply 227 System Answer 84 telephone 225 telephone speaker 227 Their list full 123 3 parties only 55 time and date **8463 203 ²¥¥æé÷ä 27 ²806 123 changing 27 displayed instead of messages and calls 148 length of a call 61 time saversautodial 84 Saved Number Redial 90 Speed Dial 88 Timed Release ATA feature code 187 tone camped call tones 102 controlling length 211 remote access tones 216 voice call 124 Tones (ATA feature code) 188 tracking incoming calls Call Log 127 transfer (see Call Transfer) Transfer denied 101 transferring calls 99 Callback 105 Custom Call Routing 72 parking a call 103 using Camp-on 102 transmission rates, with internal analog terminal adapter 188 troubleshooting internal analog terminal adapter 189 reporting and recording alarms 225 testing the headset 227 testing the power supply 227 testing the speaker in the handset 226 testing the telephone buttons 226 testing the telephone display 226 testing the telephone speaker 227 using the alarm telephone 225
250 / Index Com pact ICS 6.0 System Coordinator Guide P0992670 03 Trunk Answer 51 ATA feature code 187, 188 U understanding programming 13 Unequipped line 114 Unknown name 131 Unknown number 89 until * 201 UPDATE 25 Use line pool? 231 User Preferences 149–153 ²¥¥ èêäå 203 User Speed Dial 88, 151 using DND 180 using Norstar remotely 213–215 using this guide 13 V videoconferencing 195 VIEW 222 viewing active Services 200 Call Log 129 messages 121, 122 voice changing voice path 152 Voice Call 124–125 Voice call 125 voice mail accessing your Norstar system 133 using Call Forward 111 volume bar 223 control 223 W Wait for Dial Tone 213 wall mounting BST sets 176 Y Your list full 123