Nortel Compact Ics 6.0 System Coordinator Guide
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Communicating in the office / 121 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Canceling a message you have sent 1. Press ²£Ú. The display shows Cancel for:. 2. Enter the internal number of the person to whom you sent the message. Viewing your messages ²ßÞ You can receive up to four messages from different telephones, including your voice message center. A single message from your voice message center may pertain to several voice messages. On a telephone with a one-line display 1. Press ²ßÞ. The display shows the first message. 2. Press ¥ or £ to move through your messages. On a telephone with a two-line display 1. Press MSG. The display shows the first message you received. 2. Press NEXT to move through your messages. Replying to a message You can call the person (or your voice message center) who sent a message while you are viewing the message. On a telephone with a one-line display Press â. On a telephone with a two-line display Press CALL. If you want to call your voice message center using a line other than the programmed line, exit your message list and dial the voice message center telephone number.
122 / Communicating in the office Com pact ICS 6.0 System Coordinator Guide P0992670 03 Removing items from your message list You can erase a message while you are viewing it in your message list. If the message is from your voice message center, this only erases the message notification at your telephone. You need to erase the voice message at your voice message center. Refer to your voice message center documentation. On a telephone with a one-line display Press ³. On a telephone with a two-line display Press ERASE. Viewing messages you have sent ²Ú On a telephone with a two-line display, you can view the messages you have sent. 1. Press ²Ú. 2. Press SHOW to display your first sent message. 3. Press NEXT to move through your sent messages. Displays You have entered an invalid number when attempting to cancel a message. You have cleared an external message from your message waiting list. The message itself exists in your voice message center until you erase it there. You are trying to call from your message waiting list. The line that you are trying to use is being used by the identified Norstar user. You are viewing your message list. The display shows the number and name of the line that was used for your voice mail message. Cancel denied Cleared>LINENAM NEXT In use: 21 L001:LINENAMVMsg NEXT CALL CLEAR
Communicating in the office / 123 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide You have tried to send a message to an invalid internal number or to a telephone that is out of service. SHOW appears only if you have outstanding messages. Press SHOW to review messages you have sent. Press ADD to send a new message. Enter the internal number of the telephone to which you want to send a message. You have one or more messages and one or more new Call Logs. Press ²¡âß to change the first line of the display to the current time and date. You have no line button free with which to reply to a message. There has been no number programmed for the voice message center. Contact your voice messaging service provider. Your are at the beginning of your list of messages. Press NEXT to move through your messages. You are trying to send a message to a user whose message waiting list is full. You have tried to send a message but your telephone list of sent messages is full. Cancel one of the messages you have sent, if possible, or wait until you have received a reply to one of those messages. For other displays, see ‘‘Common feature displays’’ on page 229. Message denied Message list SHOW ADD EXIT Message to: Messages & Calls MSG CALLS No button free No number stored Start of list NEXT Their list full Your list full
124 / Communicating in the office Com pact ICS 6.0 System Coordinator Guide P0992670 03 Using Voice Call ²ßß You can make an announcement or begin a conversation through the speaker of another telephone in the system. Making a Voice Call Press ²ßß. Muting Voice Call tones When a voice call begins at your telephone, you hear a beep every 15 seconds as a reminder that the microphone is on. To stop it from beeping, pick up the handset or press the button labeled Handsfree/Mute. Answering a Voice Call without touching your telephone If Handsfree Answerback is assigned to your telephone, you can respond to a voice call without touching the telephone. This feature is not available to the M7100 or T7100 telephone. When someone makes a voice call to you, simply start talking. The set microphone picks up your voice. Tip - Hunt Groups cannot accept voice calls. Answer buttons have no appearances for voice calls, and the set does not ring for voice calls. For more information on Hunt Groups see ‘‘Programming Hunt Groups’’ on page 155. For more information about Answer buttons see ‘‘Answer buttons’’ on page 52. Tip - Once you have answered a voice call, you can put it on hold, transfer it, or otherwise treat it as a normal call.
Communicating in the office / 125 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Preventing Voice Calls to your telephone using Voice Call Deny Press ²¡¡. Voice calls ring like regular internal calls. Your other calls proceed normally. Canceling Voice Call Deny Press ²£¡¡. Displays Dial the internal number or press the internal autodial button of the person to whom you want to speak. Your handsfree microphone is muted. Press the button labeled Handsfree/Mute or pickup your handset to respond to the voice call. The telephone receiving the call cannot accept voice calls for one of the following reasons: it is active or ringing with another call; Call Forward is turned on; Do Not Disturb is turned on; Voice Call Deny is turned on; it is not a Norstar telephone. Your call proceeds automatically as a regular ringing call. The line is open for you to speak. Dial voice call Microphone muted No voice call Voice call
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P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Tracking your incoming calls Using Call Log Telephones can automatically log Call Display information for calls on an external line. The line must appear on that telephone but it does not have to be a ringing line. If your system is equipped with the appropriate equipment and you have subscribed to the call information feature supplied by your service provider, you are able to capture information about incoming callers in your call log. The same feature is supplied by an ISDN service package that comes with calling line identification (CLID). Call Log creates a record of incoming external calls. For each call the log could contain: sequence number in the Call Log name and number of the caller indication if the call was long distance indication if the call was answered (and identity of who answered it) time and date of the call number of repeated calls from the same source name of the line that the call came in on Call Log can help you to keep track of abandoned or unanswered calls track patterns for your callers (for example volume of calls and geographical location of calls) record caller information quickly and accurately build a personal telephone directory from log items The long distance indicator and the caller name and number, may not be shown in the log, depending on the Call Display services provided by your local telephone company and the local telephone company of the caller.
128 / Tracking your incoming calls Com pact ICS 6.0 System Coordinator Guide P0992670 03 To use the features on the following pages, your telephone must be have spaces available in its Call log. Your installer or customer service representative programs each telephone with an appropriate number of spaces. Call Log options ²¥¡Ý You can select the type of calls to be stored in your Call Log. Choose from four Autolog options: No one answered, Unanswerd by me, Log all calls , No autologging. 1. Press ²¥¡Ý. The current option displays. 2. Press £ or NEXT to change the option. 3. Press ² or OK to select the display option. Logging a call manually ²¡ÚÜ If your calls are not automatically logged, you can manually log call information when you are connected to an external call. Storing information for your current call can be helpful in many situations. For example, you may want to: record a caller information without using paper and pencil record only selected calls that you choose, as opposed to using Call Log automatically quickly record caller information before a caller hangs up Press ²¡ÚÜ to log an external call manually.
Tracking your incoming calls / 129 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Deleting old log items ²¡ÚÞ Your log has a set number of items that it can hold. When it becomes full, new calls cannot be logged. When your log is full, Autobumping automatically deletes the oldest Call Log item when a new call is logged. Press ²¡ÚÞ to enable autobumping. Press ²£¡ÚÞ to disable autobumping. Viewing your Call Log ²¡ÚÛ To view your log 1. Press ²¡ÚÛ. The display shows the number or previously read items (old) and the number of new, unread items (new) in the log. 2. Press ¥ or O L D to view old items; press £ or N E W to view new items. 3. Press â or RESUME to display the last item you viewed, the last time you viewed your Call Log. Names and numbers for external callers are displayed only if you have subscribed to Call Display services from your local telephone company. Viewing a Call Log item Press à or MORE to view the information for a call log item. Erasing log items You should routinely erase log items that you have read, to make space for new items in your log. 1. Display the item you want to erase. 2. Press ³ or ERASE. 3. Press ¨ to exit.
130 / Tracking your incoming calls Com pact ICS 6.0 System Coordinator Guide P0992670 03 If you accidentally erase an item, you can retrieve it. 1. Press ³ or UNDO immediately after accidentally erasing an item. 2. Press ¨ to exit. Making a call using Call Log You may find it helpful to place calls from within your Call Log. The number stored for each call may vary depending on the type of call. For example, if the call was placed from a Centrex or PBX system, the first few numbers may need to be trimmed before you can make the call. If the number you want to call is long distance, or if you want to use a line pool, you may need to add numbers. To place a call 1. Display the log item for the call you want to place. 2. Display the associated telephone number. 3. Press à or TRIM, once for every digit that you want to remove. 4. Dial any extra digits required. 5. Press an external line or line pool button. 6. Lift the handset. (This is not necessary if Handsfree is programmed at your telephone.) The displayed number is dialed. Creating a password to your Call Log ²¥¡Þ You have the option of accessing your Call Log through a password. 1. Press ²¥¡Þ. The displays shows New passwrd:. 2. Enter your four-digit password. The display shows Repeat New:. 3. Re-enter your four-digit password. The display shows Password changed , which confirms that your password has been assigned.