Nortel Compact Ics 6.0 System Coordinator Guide

							Answering calls / 61
P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
Creating a conference by releasing privacy
If a line is programmed with privacy, you can turn privacy off to allow 
another person with the same line to join in your conversation and form a 
conference. All the rules applicable to a conference apply except there  is 
only one line in use, instead of the normal two. This means that  you cannot 
split a conference set up using Privacy.
1. Press 
²¡Ü.
2. Tell the other person to press the line button and join your 
conversation.
Only two Norstar telephones in addition to the external caller can take part 
in this kind of conference.
Making a call private
If a line is programmed to not have privacy, you can turn privacy on for a 
call, preventing other people with the same line from joining your 
conversation.
Press 
²¡Ü.
Checking call length using Call Duration Timer
By pressing ²àà, you can see how long you spent on your last call, 
or how long you have been on your present call.
Displays
The display shows the last call you made, or the 
current  call,  and the total elapsed time in minutes 
and seconds.
You parked your last call. The display shows the 
length of time the call was parked. You cannot 
see the length of time a call was parked unless 
the call is active at your telephone or  has just 
been released by your telephone.
21  02:47
Line001  01:45 
						

							62 / Answering calls
Com pact ICS 6.0 System Coordinator Guide P0992670 03
Disconnecting by accident
If you accidentally drop the handset back into the telephone cradle while 
answering a call, you can quickly retrieve the call.
Pick up the handset again or press the button labeled Handsfree/Mute 
within one second to be reconnected to your call.  
						

							P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
Making calls
There are many ways to make a call, depending on the programming and 
the type of call, as follows:
Pick up the handset and dial. The Norstar system supports three 
methods of dialing. See ‘‘Changing how you dial your calls’’ on page 
67. 
Pick up the handset, press a line button, and dial, if the call is not on 
your prime line.
Press the button labeled Handsfree/Mute and dial to talk without using 
the handset. See ‘‘Using Handsfree/Mute’’ on page 56.
Press the button labeled Handsfree/Mute, press a line button, and dial 
to talk without the handset and if the call is not on your prime line.
Press a line button and dial to talk without  the handset and if 
Automatic Handsfree is assigned to your telephone.
Use one of the features that make dialing easier. See ‘‘Storing a 
number on a memory button for Autodial’’ on page 84.
Displays
The telephone you have called has no internal 
lines available. Press
 LATER to use the Ring 
Again or Message features or press  
PRIORITY to 
make a priority call.
You are dialing using Pre-Dial. To erase an 
incorrect digit, press  the left end of 
à 
or BKSP. When the number is complete, select a 
line or lift the handset.
This prompt remains on your display as long as 
you are on a call you have dialed. To transfer the 
call, press
 TRANSFER.
Your telephone is already connected to the 
telephone you are trying to call. Check your 
active line buttons, and return to that call.
21 busy
PRIORITY LATER
9__
QUIT BKSP
95551234
TRANSFER
Already joined 
						

							64 / Making calls
Com pact ICS 6.0 System Coordinator Guide P0992670 03
Wait for the telephone to be answered. If no one 
answers, press
 LATER to use the Ring Again 
(page 70) or Message (page 120) feature, or 
press
 PRIORITY to make a priority call.
You cannot use Ring Again on your current call. 
You can only use Ring Again while you have a 
busy signal on an internal call or line pool 
request or while an internal call is ringing.
The telephone you are calling has Do Not 
Disturb turned on. Press
 LATER to use the Ring 
Again or Messages features, or press
 PRIORITY 
to make a priority call.
You have dialed a number, but the least 
expensive route that the system is programmed 
to use is busy. Unless you release the call, it 
goes through on a more expensive route. 
The last number you dialed or the number you 
saved for Saved Number Redial was a speed 
dial number that displayed a name rather than 
the number. The number is dialed correctly, but 
you cannot see it.
You have attempted to use someone elses 
private line.
Enter the digits of the number you want to dial.
You have not dialed an external telephone 
number since the last power interruption or 
system reset.
Either you have no prime line or your prime line 
is busy. Select a line manually before dialing.
You have entered the number of a telephone that 
is not in service.
The telephone you have called is on another call. 
Press
 LATER to use the Ring Again or Message 
features.
The call you are trying to make has been 
restricted in programming. A possible reason is 
time-of-day restrictions on certain calls. 
Calling 21
PRIORITY LATER
Can't ring again
Do not disturb
PRIORITY LATER
Expensive route
Hidden number
Line denied
Line001
TRANSFER
No last number
No line selected
Not in service
On another call
LATER
Restricted call 
						

							Making calls / 65
P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
Choosing a line using a line button
You have one line button for each line assigned to your telephone. Press the 
line button to select the line you want to answer or use to make a call. 
Having several line buttons allows you immediate access to more than one 
line. 
The M7100 and T7100 telephones have two intercom paths which are used 
instead of line buttons to answer and make calls. Each M7100 or T7100 
telephone can be assigned two lines. You can press 
³ to switch between 
two calls, one active and one on hold.
Line pools
A line pool is a group of external lines that can be shared by many 
telephones. You can use a line in a line pool to make an external call.
The Norstar Compact ICS can have three line pools, and a telephone can 
be programmed to access any number of them.
A line pool access code is a number you dial to get a line pool. The access 
code can be up to four digits long. You can have several different line pools 
for your system, each one giving you access to a different set of external 
lines. It is one way of sharing lines across telephones in a system.
Your installer or customer service representative programs the line pool 
access codes and gives each telephone access to a line pool.
Press YES to use Ring Again. Press NO to send a 
message. See ‘‘Sending a message’’ on page 
120 and ‘‘Turning on Ring Again’’ on page 70.
Either you have no prime line, or the prime line is 
in use, or the line programmed for an autodial 
number, speed dial number, or Hotline is in use. 
Select a line and dial again.
Press YES to send a message. See Messages.
For other displays, see ‘‘Common feature displays’’ on page 229.
Ring Again?
YES NO EXIT
Select a line
Send message?
YES NO 
						

							66 / Making calls
Com pact ICS 6.0 System Coordinator Guide P0992670 03
Everyone in the office should have a list of the line pool access codes for 
the line pools their telephones can use.
Using a line pool to make a call
²ßÝ
1. Press ²ßÝ.
2. Enter a line pool access code.
If you have a free internal line, you can make a call using a line pool 
without entering the feature code first.
1. Select an internal line (intercom).
2. Dial the line pool access code.
Programming a memory button with a line pool 
feature code
When you program a button with the line pool feature code, you must enter 
a line pool access code after the feature code. The programmed  line pool 
button accesses a specific line pool, not the line pool feature. See 
‘‘Programming feature buttons’’ on page 137 for more information.
If you program a button with an indicator to access a line pool, when all the 
lines in a line pool are busy, the indicator for the line pool button turns on. 
The indicator turns off when a line becomes available.
Making calls from an ISDN terminal
ISDN terminals do not have line keys or intercom keys as do Norstar 
telephones. To make an outgoing call from an ISDN terminal, access an 
external line by entering a line pool code or by using the ARS feature.
Tip - If no lines are available in the line pool, you can 
use Ring Again at the busy tone. You are notified when 
a line in the line pool becomes available. See ‘‘Using 
Ring Again’’ on page 70. 
						

							Making calls / 67
P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
Changing how you dial your calls
1. Press ²¥¡Û.
2. Press 
£ or NEXT until the dialing mode you want appears.
3. Press 
³ or OK to select the displayed dialing mode.
The dialing modes feature code cannot be programmed onto a memory 
button.
Using Standard Dial
Standard Dial allows you to make a call by selecting a line and dialing the 
number. If you have a prime line, it is selected automatically when you lift 
the handset or press the button labeled Handsfree/Mute.
You cannot use Standard Dial on an M7100 or T7100 telephone unless you 
pick up the handset first. If you are using either of these sets, use the 
Automatic Dial or Pre-dial feature for on-hook dialing.
Using Automatic Dial
Automatic Dial allows you to dial a number without selecting a line. Your 
prime line is selected as soon as you start dialing a number. 
Automatic Dial does not work if your telephone has no prime line or if your 
prime line is in use.
Telephones connected to an analog terminal adapter (ATA) cannot use 
Automatic Dial.
Using Pre-dial
Pre-dial allows you to enter a telephone number, check it, then change it 
before actually making the call. The call is not dialed until you select a line 
or line pool, or pick up the handset. You can pre-dial both external and 
internal numbers. You must, however, select the correct type of line 
(external or internal) for the type of number you have entered. 
						

							68 / Making calls
Com pact ICS 6.0 System Coordinator Guide P0992670 03
When the internal number you have called is 
busy
Priority Call
²ßá
If you get a busy signal or a Do Not Disturb message when you call 
someone in your office, you can interrupt them. Use this feature for urgent 
calls only.
Making a priority call
1. Press ²ßá. 
2. Wait for a connection, then speak.
A person who receives a priority call while on another call has eight 
seconds to accept or block the call. For information on blocking calls see 
‘‘Using Do Not Disturb’’ on page 181. If the person does nothing, the 
priority call feature puts their active call, including conference parties, on 
Exclusive Hold and connects your call. 
Tip - If your telephone starts ringing while you are 
pre-dialing a number, you can stop the ringing by turning 
on Do Not Disturb (
²°fi). This does not affect 
numbers you are entering.
You cannot pre-dial a telephone number if all the lines on 
your telephone are busy.
Tip - Priority calls cannot be made to Hunt Group DNs. 
For more information about Hunt Groups see 
‘‘Programming Hunt Groups’’ on page 155. 
						

							Making calls / 69
P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
Giving a telephone the ability to make priority calls
You need the programming template. See ‘‘Getting started with Norstar’’ 
on page 13 for more information.
1. Press 
²¥¥ÛßßÜÝÝ.
2. Press 
ÛÜßÝß (the default System Coordinator password).
3. Press 
≠ and enter the internal number of the telephone you 
want to program.
4. Press 
≠ twice.
5. Press 
‘ nine times. The display shows Priority call:.
6. Press 
CHANGE to choose Y (Yes) or N (No).
Displays
You can make a priority call only while your telephone displays:
You tried to place a priority call to another  Norstar 
telephone. The person you called has blocked 
your call. Try to call later.
The party you are calling has eight seconds to 
decide whether to accept or reject your priority 
call.
The telephone you are calling has already 
received a priority call or is unable to receive 
priority calls.
Call blocked
Please wait
Priority denied
21 busy
PRIORITY LATER
Calling 21
PRIORITY LATER
Do not disturb
PRIORITY LATER
On another call
PRIORITY LATER 
						

							70 / Making calls
Com pact ICS 6.0 System Coordinator Guide P0992670 03
Using Ring Again
Use Ring Again when you call someone on your Norstar system and their 
telephone is busy or there is no answer. Ring Again can tell you when they 
hang up or next use their telephone. You can use Ring Again to tell you 
when a busy line pool becomes available. 
Turning on Ring Again
Press ²Û before you hang up. 
Using Ring Again cancels any previous Ring Again requests at your 
telephone.
Canceling Ring Again
Press ²£Û to cancel a Ring Again request.
Displays
Tip - The Ring Again feature cannot be used when 
calling a Hunt Group DN. For more information on Hunt 
Groups see ‘‘Programming Hunt Groups’’ on page 155
You cannot use Ring Again on your current call. 
You can only use Ring Again while you have a 
busy signal on an internal call or line pool 
request, or while an internal call is ringing.
Press YES to use Ring Again. Press NO if you 
prefer to send a message.
Can't ring again
Ring Again?
YES NO EXIT