Nortel Compact Ics 6.0 System Coordinator Guide
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Telephone features / 181 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Refusing to answer a call While you are on a call, you can refuse to answer a second call (including a priority call). Press ²¡Þ while your telephone is ringing. Canceling Do Not Disturb Press ²£¡Þ. Displays Using Do Not Disturb Once you turn Do Not Disturb on, calls are forwarded to the prime telephone only if there is no other telephone on which the line appears. If there is another telephone that shares the same line, the call may be answered by that person. (The Delayed Ring Transfer feature transfers all unanswered calls to the prime telephone after a specified time.) Do Not Disturb prevents voice calls from alerting at your telephone. Voice calls are presented as normal intercom calls. Your telephone receives calls normally. Tip - Norstar sets that are members of a Hunt Group can temporarily leave a Hunt Group by activating this feature. Hunt Group calls arriving while a set is in Do Not Disturb mode are routed to the next member in the Hunt Group. For more information on Hunt Groups see ‘‘Programming Hunt Groups’’ on page 155. Allow calls
182 / Telephone features Com pact ICS 6.0 System Coordinator Guide P0992670 03 Using Background Music Listen to music through your telephone speaker by pressing ²¡ß. Your installer or service representative makes this feature available through programming. You need to supply a music source, such as a radio, and have it attached to your ICS. Turning Background Music off The music stops automatically if you make or answer a call or if you press ²£¡ß. Using the device attached to the internal analog terminal adapter The internal analog terminal adapter (I-ATA) connects a standard analog voice device to your Compact ICS. These include such devices a single- line telephone or a data communication device, such as a modem or fax machine. Unlike an external adapter, the I-ATA only supports a device that is located on the same premises as your ICS. You activate all of the features available from the I-ATA by pressing ˚¥ on your telephone and entering a feature or access code. On some telephones, you use FLASH instead of Handsfree/Mute. If your telephone or device does not have Handsfree/Mute, you must use the Hook Switch (located under the handset) to enter feature codes. Press the Hook Switch for approximately half a second, then enter the rest of the code. In accordance with U.S. copyright law, a license may be required from the American Society of Composers, Authors and Publishers or a similar organization if radio or TV broadcasts are transmitted through the Background Music feature of this telecommunication system. Nortel Networks hereby disclaims any liability arising out of the failure to obtain such a license.
Telephone features / 183 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide To make an external call using the device attached to the I-ATA, you must access an external line. To access an external line, lift the handset and enter the external access code. The external access code is 9 or the number programmed by your installer or customer service representative. The feature codes for the I-ATA the telephone use ¥ and £. If your telephone does not have ¥, press Ú instead. If your telephone does not have £, press Ü instead. To make an external call, lift the handset and enter the external access code followed by the external telephone number. In most cases, the external access code is 9. Alternate line˚¤ Allows you to switch between using your two intercom paths. When a path is in use, you hear an error tone informing you that the path is already in use. Call Forward˚•›Cancel˚£› Directs your calls to another telephone connected to your Norstar system. Enter the feature code followed by the internal number of the telephone to receive the forwarded calls. Call Forward cannot be used with a telephone that is not connected to your Norstar system. Call Park˚•‡› Parks the call on hold. The call can be retrieved from any other telephone within the system. After an external call is parked, and is not answered within a specified time, the call returns to the I-ATA. An unanswered intercom call does not return to the I-ATA The I-ATA can only park calls on X09. X is 1, or the number assigned by your installer or customer service representative as the call park code. You hear an error tone if you attempt to park a second call. Call Pick-up – directed˚•‡fl Allows you to answer a ringing telephone within your Norstar system. Call Pick-up – group˚•‡fi Allows you to answer a ringing telephone within your Norstar system.
184 / Telephone features Com pact ICS 6.0 System Coordinator Guide P0992670 03 Call Queuing˚•°‚⁄ Allows you to answer the first incoming external call to your telephone, while you are on a call. All other incoming callers hear a busy signal unless there is another telephone programmed to ring for the call. Camp-on˚•°¤ Allows you to reroute an external call to another Norstar system telephone. Class of Service password˚•fl° Allows you to override restrictions on the telephone or line using a Class of Service password before you enter the restricted number. Conference˚•‹ Allows you to establish a three-way conference between you, one external caller and one intercom caller. To establish a conference call: • Make or answer the first call. Enter ˚¤. This automatically puts the first caller on hold. Make or answer the second call. If the second caller is busy, replace the handset and enter ˚¤ to return to the first caller. Enter ˚•‹ to complete the conference call. Conference HoldAllows you to put the two conferenced callers on hold. The held callers remain conferenced. To put the conference on hold: Enter ˚¤ to put the two conferenced callers on hold. Enter ˚¤ to restore the three-way call. Split ConferenceAllows you to alternate between two parties in a three-way conference call. To consult with one caller and put the other caller on hold: Enter ˚£‹ to split the conference. Enter ˚¤ to alternate between calls. Enter ˚•‹ to restore the three-way call.
Telephone features / 185 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Disconnecting One PartyAllows you to disconnect one party in a three-way conference call. To disconnect a party: Enter ˚£‹ to put one caller on hold. You are connected with the other call. Replace the handset. Lift the handset and enter ˚¤. You are connected with the caller on hold. Hold˚¤ Allows you to put an active call on hold and allows it to be picked up from other telephones. When Tones are turned on, a held call reminder tone is heard on external calls only. Retrieve a call on Hold. Enter ˚¤. Hold (continued)Exclusive Hold ˚•‡· Allows you to put an active call on hold and prevents it from being picked up from other telephones. When Tones are turned on, a held call reminder tone is heard on external calls only. Last Number Redial˚•fi Automatically dials the last external telephone number you dialed. Link˚•‡⁄ Generates a Link signal to access non-Norstar features available from other systems or carriers. Line poolsA line pool allows several telephones to access a group of lines used for outgoing calls. To access a line pool: Enter the line pool access code. OR Enter ˚•fl› . Messages˚•⁄ Cancel ˚£⁄ Generates a longer Link signal.Use this feature when you want to release a call from your line but retain the use of the line for another call.
186 / Telephone features Com pact ICS 6.0 System Coordinator Guide P0992670 03 Page˚•fl‚ Allows you to make an announcement to all Norstar telephones programmed to receive a page, as well as any other connected paging equipment. You must enter a paging zone. See ‘‘Paging’’ on page 117 for more information. Page (Intercom) ˚•fl⁄ Page (External) ˚•fl¤ Page (Intercom and External) ˚•fl‹ Pause˚•‡° Generates a 1.5-second delay in the sequence of numbers you are entering (for Tone or Pulse dialing). Priority Call˚•fl· Allows you to interrupt an internal call in progress on a Norstar telephone using Voice Call Deny or Do Not Disturb. The calls at the telephone you are calling are automatically put on hold. Telephones must be programmed to use Priority Call. See ‘‘Priority Call’’ on page 68 for more information. Privacy˚•°‹ Prevents another telephone that shares your line from joining your current call, or permits another telephone that shares your line to join the call. Ring Again˚•¤ Cancel ˚£¤ Allows you to queue a call to another Norstar telephone that is busy or is not answered, or to a busy line in a line pool. You can only use Ring Again on calls placed on an intercom line. When the telephone is available, you are alerted with one short ring from your telephone.
Telephone features / 187 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Reply to a Ring Again signalTo connect with a Ring Again request when you are on a call (or your telephone is off-hook): Enter ˚¤. This automatically places your call on hold. To return to the caller on hold, enter ˚ ¤. To connect with a ring again request when your telephone is on-hook: Lift the handset. The Ring Again number is automatically redialed. If you do not respond to the Ring Again signal within 30 seconds, Ring Again is canceled. Saved Number Redial˚•fl‡ Allows you to save an external number while you are on a call or while the called telephone is ringing. To automatically redial the saved number: Enter ˚•fl‡. System Speed Dial˚•‚ Allows you to use a speed dial code to quickly dial preprogrammed telephone numbers. See ‘‘Using Speed Dial’’ on page 88 for more information. You cannot program personal speed dial numbers for the telephone connected to the I-ATA. Timed Release˚•‡¤ Generates a longer Link signal. Use this feature when you want to release a call from your line but retain the use of the line for another call. TransferAllows you to transfer a call. To transfer a call you must have an available intercom line. Enter ˚•‡‚. Enter the transfer destination number. Replace the handset. To Transfer using Conference Enter ˚¤. Make the second call. Enter ˚•‹. Replace the handset. Trunk Answer˚•°‚‚ Allows you to pick up a ringing external call on a line for which Ringing Service is turned on.
188 / Telephone features Com pact ICS 6.0 System Coordinator Guide P0992670 03 Using a data communication device with the I-ATA The internal analog terminal adapter (I-ATA) can connect a data communication device such as a fax machine, modem or answering machine to the Compact ICS. In some cases, these devices require additional programming to work properly. Turning off tones that can interfere with data transmissions The tones used for Held Line Reminder, Call Waiting, and Ring Again can disrupt the operation of a device or the transmission of data. Lift the handset and enter ˚¥¡âá to turn these tones off for the device. Enter ˚£¡âá to turn the tones back on. Programming answering machines or modems to answer calls automatically The device connected to the Compact ICS using the I-ATA can ring for an external line, or be set up to ring when Ringing Service (Night Service) is turned on. Contact your installer or customer service representative to have these features programmed for your system. Using the I-ATA with modems and fax machines The I-ATA is designed to be compatible with commercial fax and and modem equipment. The Compact ICS has been shown to support data transmission rates of up to and including 28.8 kilobits per second (Kbps). The maximum data transmission rate is subject to the quality of the end-to- end channel and cannot be guaranteed. Voice Call˚•flfl Allows you to make a voice announcement or begin a conversation through the speaker of a Norstar telephone without making the telephone ring.
Telephone features / 189 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Troubleshooting for the device attached to the I-ATA Check the following before you call a repair person: Check to see that the data parameters (for example, Parity or Baud Rate) are set correctly. Ensure that tones are turned off for the I-ATA using ˚¥¡âá. Make sure you are dialling out on an intercom or external line. Use ˚Û to choose an alternate line. Contact your installer or customer service representative to change the prime line for the telephone or device. Substitute a single-line telephone for your data communication device. If you receive a dial tone on the single-line telephone, the problem might be with the data communication device.
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