Nortel Compact Ics 6.0 System Coordinator Guide
Have a look at the manual Nortel Compact Ics 6.0 System Coordinator Guide online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 211 Nortel manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Answering calls / 51 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Trunk Answer ²¡ââ The Trunk Answer feature allows you to answer a ringing call anywhere in the system from any telephone in the system. The line you are answering does not have to appear or ring at the telephone you are using. Trunk Answer works only with calls that are ringing on lines for which a Ringing Service schedule is active and if Trunk Answer is enabled by your installer or customer service representative. Answering a call using Trunk Answer Press ²¡ââ. Displays Enter the internal number of the telephone that is ringing. (You may use an internal autodial button to do this.) If you decide not to answer a ringing call after you have activated Directed Pickup, press ². Tip - If there is more than one incoming call on lines in a Ringing Service, the Trunk Answer feature picks up the external call that has been ringing the longest. You have tried to pick up a call on someone else’s private line. The call that is ringing is on a line that is not in a Ringing Service. Pickup: Line denied Pickup denied
52 / Answering calls Com pact ICS 6.0 System Coordinator Guide P0992670 03 Answer buttons You can use an Answer button to monitor calls to another telephone. All calls to the monitored Norstar telephone appear on the Answer button. Answer buttons are useful for attendants who monitor incoming calls for one or several other people. For example, a secretary may have appearances for three different bosses on her answer buttons. Once a call for boss A is answered by the secretary, the appearance stops at that telephone. This allows for another, simultaneous call to come in on the same line. The same is true for boss B and boss C. When incoming call traffic becomes high, the calls can then be routed to a Hunt Group to optimize call handling. For more information on Hunt Groups see ‘‘Programming Hunt Groups’’ on page 155. The Answer button setting in Featr settings programming allows you to determine what types of calls alert at the telephone. Your choices are: Basic, Enhanced and Extended. See the Modular ICS 6.0 Installer Guide for more information. ISDN terminals cannot be assigned Answer buttons to monitor other sets, but they can be monitored. You cannot make calls using Answer buttons. If more than one call is ringing at a telephone, the first call appears on the Answer button of the attendant. Any subsequent calls appear on intercom buttons, if they are available. Tip - More than one attendant may have an Answer button for a single telephone. This allows two or more attendants to handle calls for a busy person. Each telephone can handle calls for up to eight other people using a separate Answer button for each person.
Answering calls / 53 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Creating a Conference Call You can talk to two people at once. 1. Make sure you have two calls, one active and one on hold. 2. Press ²Ü. 3. Press the appropriate button to retrieve the held call (this is automatic on the M7100 and T7100 telephones). You can create a conference when you are on a call. 1. Make a second call. 2. Press ²Ü. 3. Press the button where the first call is on hold to create a conference. Only the person who established the conference can process the conference by using the procedures described in this section. Disconnecting one party You can disconnect one party from a conference and continue talking to the other. On the telephone you are using for system programming: 1. Press the line button of the call that you want to disconnect. The call that you want to keep is automatically put on hold. 2. Press ¨. The call is disconnected. 3. Press the line button of the held call to speak to the remaining person. On an M7100 or T7100 telephone: 1. Press ²£Ü, to place one caller on hold. Press ³ again, to put the caller you want to keep on hold. Tip - You can create a conference by releasing privacy on a call. See ‘‘Turning Privacy on or off for a call’’ on page 60.
54 / Answering calls Com pact ICS 6.0 System Coordinator Guide P0992670 03 2. Press ¨. The call is disconnected. 3. Press ³ to speak to the remaining party. Independently holding two calls For all Norstar telephones except the M7100 and T7100 telephones, you can put the two people in a conference call on hold independently so that they cannot talk to each other. 1. Press the line button of one person. The other person is automatically put on hold. 2. Press ³. The second person is put on hold. You can re-establish the conference. 1. Take one call off hold. 2. Press ²Ü. 3. Take the other call off hold. Putting a conference on hold You can put a conference on hold, allowing the other two people to continue speaking to each other by pressing ³. You can reconnect to the conference by pressing either of the held line buttons. For M7100/T7100 telephones, press ³. Splitting a conference You can talk with one person while the other person is on hold. On a T7316, M7208, M7310 or M7324 telephone: 1. Press the line button of the person you want to speak to. The other person is automatically put on hold. On an M7100 or T7100 telephone: 1. Press ²£Ü. The first party is on hold. 2. Press ³, if necessary, to switch parties.
Answering calls / 55 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide You can re-establish the conference. 1. Press ²Ü. 2. Take the held call off hold. This is not necessary for the M7100 or T7100 telephone. Removing yourself from a conference You can remove yourself from a conference, and connect the other two callers through your Norstar system. Enter the Transfer feature code ²àâ. When you remove yourself from a conference using the Transfer feature, and both callers are from outside your system, one of the callers must have called you on a disconnect supervised line, or the call is disconnected. Displays You are trying to add a fourth party to your conference call, or to join two conferences together. Release one call from the conference before adding another, or keep the two conferences separate. You have put a conference call on hold. You have tried to make a conference call, but your system is already handling its maximum of four conference calls. You are on a conference with the two lines or telephones shown. You can drop out of the conference and leave the other two parties connected (Unsupervised Conference) by pressing TRANSFER or entering the Transfer feature code. You have activated the Conference feature with one call active and another on hold. Press the line of the call on hold to bring that person into the conference. For other displays, see ‘‘Common feature displays’’ on page 229. 3 parties only Conf. on hold Conference busy Line001 21 TRANSFER Press held line
56 / Answering calls Com pact ICS 6.0 System Coordinator Guide P0992670 03 Listening to a call as a group To allow people in your office to listen in on a call using Group Listening, press ²¡âÛ. Continue to speak to the caller through the telephone handset. The voice of the caller broadcasts through the speaker on your telephone. The microphone on your telephone is off, so the caller does not hear people in your office. Canceling Group Listening Group Listening is canceled automatically when you hang up or when you press ²£¡âÛ. Using Handsfree/Mute The ability to use Handsfree has to be turned on or off for each telephone. The type of Handsfree can be changed. See ‘‘Changing Handsfree for a telephone’’ on page 59. You must turn on Handsfree for a telephone to be able to use a headset. Answering calls without lifting the handset 1. Press the line button for the ringing call. This step is not necessary if you have a prime line assigned to your telephone. 2. Press the button labeled Handsfree/Mute. The internal microphone and speaker are automatically turned on. Tip - Keep the handset away from the speaker, or you may hear feedback. The higher the volume, the more the feedback. Press ¨ to prevent feedback when hanging up.
Answering calls / 57 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Handsfree is not available for an M7100 or a T7100 telephone. Making calls without lifting the handset 1. Press the button labeled Handsfree/Mute. If you do not have a prime line assigned to your telephone, press a line button. The internal microphone and speaker are automatically turned on. 2. Dial your call. 3. Speak normally. Muting Handsfree 1. Press the button labeled Handsfree/Mute to switch off the telephone microphone so that you can speak privately to someone in your office while you are on a handsfree call. 2. Press the button labeled Handsfree/Mute to turn the microphone back on again and continue your handsfree call. Changing a regular call to handsfree 1. Press the button labeled Handsfree/Mute. 2. Hang up the handset. Changing a handsfree to a regular call Lift the handset. Tip - Direct your voice toward the telephone. The closer you are to the telephone, the easier it is for the microphone to transmit your voice clearly to your listener.
58 / Answering calls Com pact ICS 6.0 System Coordinator Guide P0992670 03 Using Handsfree The indicator next to the button labeled Handsfree/Mute is solid when you have Handsfree turned on. The indicator next to the button labeled Handsfree/Mute is solid when you mute the microphone. Note: Other models of telephone may have one button for both functions. In this case, when the set is on handsfree and the microphone is on, the light is solid. If the set is on handsfree and the microphone is off, the light flashes. Wait for your caller to finish speaking before you speak. The microphone and speaker cannot both be on at once. Your callers voice may be cut off if you both speak at the same time. Noises such as a tapping pencil could be loud enough to turn on your microphone and cut off your callers speech. To prevent a possible echo, keep the area around your telephone free of paper and other objects that might screen your microphone. Turning down the microphones volume (press the left end of à while speaking) prevents echoes. When you change the volume level, both the microphone and speaker volume are adjusted to prevent feedback problems. Place the telephone so that any unavoidable local noise (such as an air conditioner) is behind it. This limits the amount of disruptive background noise. Tip - In open-concept environments, use the handset when handsfree communication is not necessary or when you need privacy during a call. Another option is to use a headset.
Answering calls / 59 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Changing Handsfree for a telephone You can program the type of Handsfree used with each telephone. You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 13 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠ twice. 5. Press ‘ three times. 6. Choose a setting at Handsfree: using the CHANGE button. There are three ways to set Handsfree for an individual telephone: Both Auto and standard Handsfree allow you to use a headset with a Norstar telephone. A Handsfree/Mute button is automatically assigned to a telephone that is programmed with Handsfree and is always located in the lower right-hand corner of the telephone. Handsfree is not available to the telephone. You can make or answer a call without having to pick up the handset or press the button labeled Handsfree/Mute. The internal microphone and speaker of the telephone turn on automatically when you press a line or intercom button to make or answer a call. A standard version of Handsfree described ‘‘Using Handsfree/Mute’’ on page 56. For other displays, see ‘‘Common feature displays’’ on page 229. Handsfree:None CHANGE Handsfree:Auto CHANGE Handsfree:Std CHANGE
60 / Answering calls Com pact ICS 6.0 System Coordinator Guide P0992670 03 Changing Handsfree Answerback for a telephone Handsfree Answerback allows you to answer a voice call without lifting the handset. It is always turned off for an M7100 or T7100 telephone. You can turn Handsfree Answerback on or off for a telephone that is programmed to use Handsfree. You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 13 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠ twice. 5. Press ‘ four times. 6. Choose a setting (Yes or No) at HF answerback: using the CHANGE button. Turning Privacy on or off for a call ²¡Ü Lines in your system can be configured to have automatic privacy. If a line is not programmed with privacy, anyone with the line assigned to their telephone can join your call by pressing the line button. If a line is programmed with privacy, only one person at a time can use the line. Privacy control cannot be used on internal or conference calls. When another telephone joins a call, the participants on the call hear a tone, and a message appears on the Norstar display. You cannot join a call without this tone being heard.