Nortel Compact Ics 6.0 System Coordinator Guide
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Forwarding your calls / 111 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Call Forward and Voice Mail If you have a voice mail system and want it to pick up unanswered calls automatically use the internal number of your voice mail as the destination when you program Forward no Answer and Forward on busy, or make the ring delay greater than the delay used by your voice mail system, if your voice messaging system or service automatically retrieves calls. Displays Line Redirection Line Redirection allows you to send your external calls to a telephone outside the office. You may choose to redirect all your external lines or only some of them. Line Redirection takes precedence over the Call Forward feature. If both features are active on a set, incoming external calls on redirected lines are routed to the specified Selective Line Redirection (SLR) external destination. Incoming internal calls are forwarded to the specified Call Forward destination. You cannot use the Line Redirection feature at either M7100 or T7100 telephones, or a telephone connected to an ATA. There are several reasons why you may get this message. For instance, you cannot forward your calls to a telephone that has been forwarded to your telephone. Your calls are being forwarded to telephone 21. Two or more telephones are linked in a forwarding chain, and one of them is out of service or is being used for programming. For other displays, see ‘‘Common feature displays’’ on page 229. Forward denied Forward>21 CANCL Not in service
112 / Forwarding your calls Com pact ICS 6.0 System Coordinator Guide P0992670 03 Turning on Line Redirection 1. Press ²¡Ý. 2. Select the outgoing line to be used for redirected calls. 3. Enter the number to which calls are to be redirected (the ways you can do this are listed below). 4. Select the lines to be redirected. Enter the telephone number to which you want to redirect calls by using one of the following methods. Press an external autodial button. Enter an external telephone number (using no more than 24 digits) then press ³ or OK. Press ³ or OK if the line you have chosen as the outgoing line is a private network line that does not require you to dial digits. If you use ALL to redirect all your lines, it is important that you wait until all the lines on your telephone light up before pressing ³ or OK. If you press ³ or OK before all the lines light up, those lines not lit are not redirected. Canceling Line Redirection 1. Press ²£¡Ý. 2. Select the lines you no longer want to be redirected. Tip - The line chosen for redirecting calls on other lines can be used normally when it is not busy on a redirected call. To avoid redirection failing because the chosen line is in use, choose a line pool with several lines in it. The system does not check that the number you give for line redirection is a valid one. If you redirect to an invalid number, redirection fails. Using an autodial button to enter the redirection number helps avoid this possibility. An autodial button used for line redirection must be programmed to use a specific line.
Forwarding your calls / 113 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Allowing a telephone to redirect calls You can turn the redirect calls feature on and off. You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 13 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠ twice. 5. Press “ three times. The display shows Allow redirect:. 6. Press CHANGE to select Y (Yes) or N (No). Turning the redirect ring for a telephone on or off You can program a telephone to ring briefly (200 milliseconds) when a call is redirected on one of its lines. You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 13 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠ twice. 5. Press “ twice. The display shows Redirect ring:. 6. Press CHANGE to select Y (Yes) or N (No). Tip - If a telephone has redirect ring enabled, it rings briefly for redirected calls on one of its lines even if another telephone set up the line redirection.
114 / Forwarding your calls Com pact ICS 6.0 System Coordinator Guide P0992670 03 Displays while redirecting lines You selected the intercom button as the facility to place the call on. Enter a line pool code or a destination code. Press ¥ or ADD to begin redirection. Press £ or REMOVE to cancel a previous redirection. You have one external line on your telephone, but you need a second line to perform line redirection. Redirect your external line using a line pool as the outgoing line. You are attempting to redirect a line and the line you have chosen is the outgoing line you have selected as a destination. You cannot redirect a line to itself. Select another line. Enter a valid line pool access code. You have attempted to redirect a line, but someone else has already redirected that line. Press ¥ or OVERRIDE to override the previous redirection and redirect the line as you want. You can redirect calls only on individual lines. Select the line to be used to redirect calls out of the system. Press the lines to be redirected. To undo a line selection, press it again. Press ALL to redirect all your lines. Continue to press the lines to be redirected. Press ³ or OK when you are finished. The line you are attempting to redirect cannot be redirected because the hardware does not support redirection. Intercom Line Redirection QUIT ADD REMOVE No line to use Outgoing line Pool code: ___ QUIT Redir by 21 OVERRIDE Redirect denied Select line out QUIT Select line(s) QUIT ALL Select line(s) ALL OK Unequipped line
Forwarding your calls / 115 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Displays while canceling redirection How Line Redirection is different from Call Forward Call Forward forwards all calls that arrive at a particular telephone to another telephone within the Norstar system or over external ISDN lines. Line Redirection redirects only the lines you specify, no matter which telephones they appear on, to a telephone outside the Norstar system. Line Redirection takes precedence over Call Forward. Using Line Redirection You redirect lines at a telephone, but once redirected, the lines are redirected for the entire system. You can only redirect lines that appear at line buttons on your telephone. You can answer the telephone if it rings while you are in the middle of programming Line Redirection, but none of the Norstar call handling features are available until the feature times out. If you need to use a Norstar feature to process the call, quit Line Redirection programming by pressing ². Do not press ¨ or you disconnect the call you are trying to process. While you are programming Line Redirection you do not receive any indication of calls that do not actually ring at your telephone. Be careful to avoid redirection loops. If for example, you redirect your lines to your branch office and your branch office redirects its lines to you, you Press the lines that are no longer to be redirected. The lines light up as you press them. Once you cancel redirection for a line you cannot restore it by pressing the line again. Press ALL to cancel redirection for all your lines. When you are finished, press ³ or OK. Continue to press the lines that are no longer to be redirected. Press ³ or OK when you are finished. For other displays, see ‘‘Common feature displays’’ on page 229. Select line(s) QUIT ALL Select line(s) ALL OK
116 / Forwarding your calls Com pact ICS 6.0 System Coordinator Guide P0992670 03 can create a redirection loop. If these calls are long distance, you end up paying charges. In certain situations, callers may experience lower volume levels when you redirect calls to an external location.
P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Communicating in the office Paging ²ßâ Paging allows you to make announcements over the Norstar system using the telephone speakers, or your loudspeaker system, if one is available. Making a page announcement 1. Press ²ßâ. 2. Choose a page type. Page types are: ⁄ through the telephone speakers (internal page) ¤ through an external speaker (external page) ‹ both internal and external (combined page) 3. If necessary, choose a zone. 4. Make your announcement. 5. Press ¨. Tip - Instead of entering the Page feature code followed by the page type, you can enter the following shortcut codes. Internal²ßÚ and zone (1 to 3) External²ßÛ (code 2 has no zones) Combined ²ßÜ and zone (1 to 3)
118 / Communicating in the office Com pact ICS 6.0 System Coordinator Guide P0992670 03 Activating and deactivating the ability to page You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 13 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠ twice. 5. Press ‘ seven times. The display shows Paging. 6. Press CHANGE to select the setting: Y (Yes) or N (No). Creating page zones Each telephone can be assigned to one of three zones for receiving pages. You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 13 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠ twice. 5. Press ‘ six times. The display shows Page Zone. 6. Press CHANGE to select the setting: 1, 2, 3, or None. You can make a telephone part of a page zone only if the telephone has paging set to Y (Yes). A zone is any set of Norstar telephones that you want to group together for paging, regardless of their location. Tip - Hunt Group DNs cannot be included in a page zone. For more information on Hunt Groups see ‘‘Programming Hunt Groups’’ on page 155.
Communicating in the office / 119 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Your installer programs whether a tone sounds before a page begins, and the maximum number of seconds a page can last before it is automatically turned off. Displays Tip - Make sure that everyone who needs to make page announcements has a list showing which telephones are in which page zones. Enter the desired page zone number (1- 3) or press ALL. You have entered a page zone code that is not between 1 and 3. Select the type of page you want. See the list in “Making a page announcement”. The time allotted for paging has expired. You are making a page. The display shows the page zone you have chosen. Press ² or ¨ when you are finished. A page is already being made in the page zone you have requested. For other displays, see ‘‘Common feature displays’’ on page 229. Tip - You can make an announcement to one person by placing a voice call to their telephone. Enter zone:___ ALL Invalid zone Page choice: SETS SPKR BOTH Page timeout Paging ALL Paging busy
120 / Communicating in the office Com pact ICS 6.0 System Coordinator Guide P0992670 03 Using Page with external paging equipment When you make a page that uses external paging equipment (external page or combined page), the Long Tones feature is automatically activated for the external paging system only. This allows you to control optional equipment with the Long Tones feature. Sending messages using the display The Messages feature allows you to leave a message on the display of another Norstar telephone, and indicates if you have any messages waiting. The Messages feature uses a message waiting list to keep a record of your internal messages and your (external) voice mail messages (if you subscribe to a voice message service with visual message waiting indication). Sending a message ²Ú You can leave a message on the display of another telephone in your Norstar system. You can send up to four messages to different telephones, including your voice message center. If your telephone is a direct-dial telephone or a central answering position (CAP), you can send up to 30 messages. If your reply to a message is forwarded or is answered at another telephone using the Call Pickup feature, the message remains on your telephone until you cancel it or successfully contact the telephone that sent the message. 1. Press ²Ú. 2. On a telephone with a two-line display, press ADD. (This step is not necessary on a telephone with a one-line display.) 3. Enter the internal number of the person you want to send the message to. The display shows Message for you.