NEC Infoset 408 System Manual

							InfoSet 408Issue 1A
System Manual3 - 91 Associated Programming
All programming functions associated with this feature are listed in the following table.
Some functions must be programmed before the feature is operational and other
functions are optional.  The optional functions can affect how the feature operates.    
Special Conditions

After an external line (exclusive or non-exclusive) is placed on hold, a recall tone is
generated to the telephone that placed the call after a preprogrammed interval has
expired. 
The non-exclusive hold recall start timer and exclusive hold recall start timer can be
set independently or each other.
When a hold recall tone is sent to a multiline telephone and a call is holding, the trunk
number associated with the line key is displayed in the telephone LCD.
Telephones that are part of the same tenant group can pick up calls on hold.
The LED of the line key that is placed on hold flashes green indicating the I-Hold
condition.  The line key LEDs on other telephones flash red indicating the call is on
hold.  
If a telephone is busy, a recall cannot be answered.
If the telephone is not idle when the hold recall timer expires, the hold recall tone is
suppressed until the telephone becomes idle.
After a call is placed on hold, the telephone can seize another external outside line to
make a call or can answer other incoming calls.
Only the telephone used to place a call on exclusive hold can pick up that call. 
Outside line key LEDs of telephones that are members of another tenant do not flash
when a call is placed on hold. 
Function 
NumberFunction NameRequired
(Y)es or
(N)o
002-1 Music Source for Music on Hold N
003 Hold Warning Tone Timer Y
004 Exclusive Hold Warning Tone Timer Y
012 Music on Hold Melody N 
						

							Issue 1AInfoSet 408
3 - 92Features 
When a call is placed on hold, privacy is released.
When a single line telephone is used to place a call on hold (by pressing the Flash
Key), the handset should remain 
off of the cradle.  If the handset is placed back on
the cradle, a recall tone is immediately generated.
The hold recall timer is specified in system programming using Function “003 – Hold
Warning Tone Timer” (default - 1 minute).  If “No Limit” is specified for the hold recall
timer, a hold recall tone 
is not generated. 
						

							InfoSet 408Issue 1A
System Manual3 - 93
Howler Tone Service
Howler tone is provided if a telephone remains off-hook after a call has been
completed or if the user goes off-hook and fails to dial before the preprogrammed time
interval expires.
This feature is available for the InfoSet and Electra Elite multiline telephones and
single line telephones.
Feature Operation 
Special Conditions

Dialtone is sent for 15 seconds before a busy tone is heard. After an additional 20
seconds, a howler tone is heard signaling an off-hook condition.
Not applicable. 
						

							Issue 1AInfoSet 408
3 - 94Features
Icon Display
Some icons are displayed in the LCD of the telephone to indicate certain conditions.
For example, a clock is displayed to indicate an alarm has been set.
This feature is available only for InfoSet telephones.
Feature Operation 
Special Conditions

The operations that are available for icon display include:
• Night Mode
• Call Forward – All Calls
• Clock/Calendar Display (Month)
• Timed Alarm set
Not applicable. 
						

							InfoSet 408Issue 1A
System Manual3 - 95
I-Hold Indication
This feature provides easy identification of calls that a user has placed on hold.  The
system provides two colors to identify the holding calls.  On the multiline telephone
where a call originates, the line key LED flashes green.  One the other telephones in
the system, the line key LED flashes red.
This feature is available for the InfoSet and Electra Elite multiline telephones.
Feature Operation 
Associated Programming
All programming functions associated with this feature are listed in the following table.
Some functions must be programmed before the feature is operational and other
functions are optional.  The optional functions can affect how the feature operates.    
Special Conditions

The external line LED on telephones that are not members or the tenant will not flash
to indicate I-Hold.
The external line key LED on the transferring telephone remains lighted when a call
is transferred to a telephone that is not a member of the transferring telephone’s
tenant.
If an external call is transferred to a telephone that is in a different tenant group and
that telephone picks up the call and places the call on hold, the line key LED on the
telephone that originated the transfer goes off  (i.e., the originating telephone no
longer has call appearance for that call).
When a call is placed on exclusive hold, the LED indication for other telephone is solid
red (indicating the telephone busy).  
Not applicable.
Function 
NumberFunction NameRequired
(Y)es or
(N)o
003 Hold Warning Tone Timer N
004 Exclusive Hold Warning Tone Timer N
101~104 Telephone Number Display for Trunk Lines 1~4 N
401~402 Trunk Line Assignment for Tenants 1~2 N
403 Tenant to Telephone Assignment N 
						

							Issue 1AInfoSet 408
3 - 96Features
Incoming Call Identification
This features provides identification of incoming calls.  If the call is from an internal or
external user, the call is identified by showing the caller’s name and extension/
external line number in the telephone display.
This feature is available for InfoSet and Electra Elite multiline telephones that are
equipped with an LCD.
Feature Operation 
1. Press      .
2. Dial   
       .
3. Dial the extension number.
4. Enter the name to be associated with the extension.  (Refer to  Character
Registration on page 3-44 for instructions for entering names.)
5. Press   
   .
 
1. Press   
 .
2. Dial   
       .
3. Dial the extension number.
4. Press    
   .
1. Press   
 .
2. Dial   
       .
3. Dial the external line number.
4. Enter the name to be associated with the telephone number.  (Refer to
Character Registration on page 3-44 for instructions for entering names.)
5. Press   
 .
Entering an internal extension name:
Deleting an internal extension name:
Entering an external line name: 
						

							InfoSet 408Issue 1A
System Manual3 - 97
 
1. Press   
 .
2. Dial   
       .
3. Dial the external line number.
4. Press   
 .
Associated Programming 
All programming functions associated with this feature are listed in the following table.
Some functions must be programmed before the feature is operational and other
functions are optional.  The optional functions can affect how the feature operates.    
Special Conditions

The name can be displayed on the telephone LCD during the idle condition. 
The telephone display shows incoming call identification information as follows:

 


 
In this example, extension 10 is calling extension 11.
Before a telephone name can be displayed it must be programmed into the system
by the user.  The name can be a maximum of six alphanumeric characters.  
The name display takes precedence over the transferred call indication during a
transferred call.  The name disappears from the display when the transferred call is
answered.
The name display for an automatic transferred call takes precedence over the
transferred call indication when the transferred call is completed.  The call time is
reached five seconds after the call is answered and the name disappears.  
During a conference call, only the extension number is displayed even if the name
has been programmed into the system.
A maximum of three extension numbers can be displayed during a conference
add-on.  If an extension is placed on hold during an conference add-on, the holding
party’s display changes from [XX] to  on the LCD of the held party
 (XX =
Extension Number).
Deleting an external line name:
Function 
NumberFunction NameRequired
(Y)es or
(N)o
101~104 Telephone Number Display for Trunk Lines 1~4 N
206 Extension Number Assignment N
401~402 Trunk Line Assignment for Tenants 1~2 N 
						

							Issue 1AInfoSet 408
3 - 98Features
Internal Recall
When hearing a busy tone or error tone, users can capture dialtone for internal calls
by pressing a specified key on multiline telephones or by pressing hookswitch on
single line telephones.
This feature is available for InfoSet and Electra Elite multiline telephones and single
line telephones.
Feature Operation 
After hearing a busy or error tone, press(for InfoSet telephones) or  (for
Electra Elite telephones), or hookswitch (single line telephone).  Internal dialtone is
provided. 
Associated Programming
All programming functions associated with this feature are listed in the following table.
Some functions must be programmed before the feature is operational and other
functions are optional.  The optional functions can affect how the feature operates.    
Special Conditions

Internal recall is enabled in the following situations:
• System is waiting for the second digit of an internal extension number to be
dialed.
• Busy signal is received when placing an external call.
If a single line telephone has been programmed to seize an external line when going
off-hook, the user must perform a hookflash to access internal dialtone.
Capturing dialtone:
Function 
NumberFunction NameRequired
(Y)es or
(N)o
001-9 Single Line Telephone Hookflash Assignment N 
						

							InfoSet 408Issue 1A
System Manual3 - 99
Internal Voice/Tone Signaling
In system programming, internal calls can be assigned to signal an incoming call by
either ringing or voice announcement.  The caller can override the system setting for
individual calls by dialing    

   (access code).  
This feature is available for the InfoSet and Electra Elite multiline telephones.
Feature Operation 
1. Lift the handset.
2. When you hear internal dialtone, dial the desired extension number.
3. When you hear the tone, voice announce the call or dial
   
   to provide ringing. 
4. The called party can reply handsfree if the call is voice announced.  If the call
provides ringing, the called party answers by lifting the handset or by pressing
 
 .
 
1. Lift the handset.
2. When you hear internal dialtone, dial the desired extension number.
3. The called party’s telephone rings.  If you wish to voice announce the call, dial
  
  .
4. The called party can reply handsfree if the call is voice announced.  If the call
provides ringing, the called party answers by lifting the handset or by pressing
 
 .
Associated Programming
All programming functions associated with this feature are listed in the following table.
Some functions must be programmed before the feature is operational and other
functions are optional.  The optional functions can affect how the feature operates.    
Making a call when the system is programmed for voice/tone signaling:
Making a call when the system is programmed for tone/voice signaling:
Function 
NumberFunction NameRequired
(Y)es or
(N)o
001-1 Internal Call Notification Y 
						

							Issue 1AInfoSet 408
3 - 100Features Special Conditions

Users can toggle between voice/tone by dialing    
    while a call is in progress.
A single line telephone can be used to make voice announcements to multiline
telephone users.
A one-touch key can be programmed to switch between voice and tone.  A one-touch
key can be programmed to dial the desired extension number and  the access code
(  

 ).
Voice or tone signaling is assigned system-wide using system programming.
Voice announcement is the system default setting.
The telephone microphone must be activated for handsfree answer when telephone
receives a voice announced call.
Users cannot voice announce to single line telephones.
Switching between voice announcement and tone signaling is disabled when calling
a single line telephone.
Tone override is disabled during an incoming voice call.
The call can only be switched between voice/tone using the multiline telephone
originating the call.