NEC Infoset 408 System Manual

							InfoSet 408Issue 1A
System Manual3 - 31 Associated Programming
All programming functions associated with this feature are listed in the following table.
Some functions must be programmed before the feature is operational and other
functions are optional.  The optional functions can affect how the feature operates.    
Special Conditions

After receiving internal dialtone, a single line telephone can set busy/no answer by
dialing an access code (   
         ) and the destination extension number.
All internal calls, Direct Inward Termination (DIT) calls, and ringing transfer calls
directed to the target extension are forward to the call forward destination.
A telephone can be the destination of multiple busy/no answer settings (i.e., more
than one telephone in the system can have the same telephone as the call forward
destination).  
An attendant (extension 10 or 11) can be used to reset the call forward - busy/no
answer setting system-wide.  When resetting Do Not Disturb (DND) calls, Call
Forward - All Calls, Call Forward - Busy/No Answer, all calls are reset system-wide.
Call Forward – Busy/No Answer settings can be individually reset for each multiline
telephone by clearing the setting using   
   	     	 .  
Call Forward - Busy/No Answer calls can be directed to telephones that are members
of a different tenant group.
If two internal callers attempt to call one another and they have each other as their
Call Forward – Busy/No Answer destination, and one of the parties is busy, the call
is placed into call waiting status. 
Call Forward – All Calls takes precedence over Call Forward – Busy/No Answer when
both features are enabled.
Function 
NumberFunction NameRequired
(Y)es or
(N)o
008 Call Forward – No Answer Duration N 
						

							Issue 1AInfoSet 408
3 - 32Features 
Programming Call Forward – Busy No/Answer to operate on a one-touch key
simplifies enabling the feature.  By pressing the one-touch key while the telephone is
in idle mode enables the feature.  The LED associated with the LED lights red when
the feature is enabled.  
The one-touch key toggles to turn the busy no/answer feature on and off.  When
enabled the LED lights red and when disabled the LED is not lighted.
Multiple one-touch keys can be assigned with different call forward destinations.
When a one-touch key is pressed to enable the feature, any previous call destination
setting is canceled.  For example, if the user presses a one-touch key where
extension 14 is the call forward destination and extension 12 is the previous setting,
then the setting for extension 12 is canceled.  The associated LED for the one-touch
key used to set extension 12 as the destination goes off and the associated LED for
the one-touch key used to set extension 14 as the destination lights red.
If a one-touch key is assigned to a non-existent extension number and the key is
pressed, the busy/no-answer settings are preserved but none of the LEDs change.
An error is displayed in the telephone LCD.
Only one call forward busy/no answer can be set from the same telephone at one
time.  The first call forward must be canceled before setting another call forward.  
 If
multiple call forward destinations are entered, only the last destination is valid; all
other entries are canceled.  
Call forward busy/no answer setting do not follow chained forwarding.
Only the extension used to set/reset the call forward busy/no answer setting can be
used to change that setting.
Voice announced calls will not follow the call forward busy/no answer settings.  
						

							InfoSet 408Issue 1A
System Manual3 - 33
Caller Identification
The Caller Identification (Caller ID) feature allows the user to see the calling party’s
name and phone number in their telephone display.
A CID-B10 Unit is required to provide caller identification.  Two CID units are required
to provide caller identification for all four telephone lines.
This feature is available for InfoSet and Electra Elite multiline telephones.
Feature Operation  
Special Conditions

Caller ID uses information sent from the central office and displays the information
(name and/or number) in the telephone LCD.  If Caller ID information is not provided,
the system displays the number assigned in system programming to the trunk line.
When displayed, the caller’s number is shown on the top row of the display and the
their name on the second row of the display.  Both the name and number are
proceeded by the trunk line number where the call rings into. 
Display Example:   
If the call is an internal call, Caller ID information is not provided from the central
office, the system searches the system speed dialing entries and if the number and
associated name is stored in system data, that information is displayed in the
telephone LCD. 
There is no system limitation to the number of telephones that can display Caller ID
information.
When multiple external calls ring into the system, Caller ID information is stored for
each of the incoming calls.  Caller ID information is displayed in the order that the calls
are detected (i.e., the first incoming trunk call is detected and the information is
displayed until the call is answered; as additional calls are answered, the stored
Caller ID information is displayed until answered). 
Not applicable.

	

  
						

							Issue 1AInfoSet 408
3 - 34Features
Caller ID Scrolling
When caller identification information is provided, the user can browse through the list
of the last 20 numbers by pressing  
 and   .  The user can dial the displayed
Caller ID number by pressing    
   or by lifting the handset. 
This feature is available for InfoSet and Electra Elite multiline telephones equipped
with a display.
Feature Operation
1. While the telephone is idle, press    .
2. Press  
  to display the most recent Caller ID information.  The date and time
that the call was received and the caller ’s number are displayed.
3. To scroll through the list of Caller ID information, continue to press   
  .
Note:When the end of the list is reached, the first Caller ID is displayed when  
is pressed. 
While the Caller ID information is displayed, press    (external line key),
lift the handset , or press   
   .
Special Conditions
General
If no Caller ID information exists, the telephone remains idle when   and  
are pressed.
If       (ex terna l lin e key) is  p re ssed  w hile scrollin g throu gh  th e C alle r ID  info rm ation ,
the displayed number is dialed.
When the call is received, both the name and number are displayed (if provided).
When scrolling only the number is displayed.
Confirming Caller ID information:
Placing a call using the displayed Caller ID information: 
						

							InfoSet 408Issue 1A
System Manual3 - 35
Call Pickup Group
This feature allows any user to pickup a call that is intended for another user. 
A call pickup group allows telephones in the system to be grouped together so users
can pick up any incoming calls in that group by dialing a preassigned two-digit
number.  Groups are defined using tenant assignment.
The feature is available for InfoSet and Electra Elite multiline telephones and single
line telephones.
Feature Operation  
User B performs this procedure to answer a call that is received at user A’s telephone.
1. Go off-hook.
2. Dial the access code.  Default access codes are: 
        
   = Pick up calls ringing in a different tenant group (CO/PBX calls
only)
        
   = Pick up calls ringing in the same tenant group (Internal and  Direct
Inward Termination calls) 
        	   =Pick up ISDN calls only 9 (available with software version 2.0 or
higher)
3. Speak with the calling party.
Associated Programming
All programming functions associated with this feature are listed in the following table.
Some functions must be programmed before the feature is operational and other
functions are optional.  The optional functions can affect how the feature operates.    
Answering a call:
Function 
NumberFunction NameRequired
(Y)es or
(N)o
401 Trunk Line Assignment for Tenant 1 N
402 Trunk Line Assignment for Tenant 2 N
403 Telephone-to-Tenant Assignment N 
						

							Issue 1AInfoSet 408
3 - 36Features Special Conditions

When there is more than one type of call that rings into the system, the system picks
up calls in the following order:
• Internal Voice/Tone/Call Waiting
• Ringing Transfer 
• Incoming External Calls to another Tenant
If there is more than one call ringing into the system, calls are picked up beginning
with the lowest numbered extension (i.e., if extension 10 and 11 ring at the same time,
extension 10 is picked up first).  
If there are no calls and a users attempts to pick up a call using one of the call pick
up access codes, “BUSY” is displayed in the telephone LCD. 
When more than one Direct Inward Termination (DIT)/Voice Mail/Automated
Attendant (AA) ringing transfer call rings at a telephone, they are picked up in the
order in which the system first detects the calls.
External calls picked up by a user in another tenant group can be taken off of hold by
the user who placed them on hold.
Incoming internal calls call on be picked up by a user in the same tenant group.
Only ringing transferred calls can be picked up by users who are members of another
tenant group.  Once the call is picked up it can be placed on hold and removed from
hold as necessary. 
						

							InfoSet 408Issue 1A
System Manual3 - 37
Call Restriction
This feature allows outgoing calls to be restricted.  Dialing is restricted based on the
first eight digits that are dialed.  The restricted numbers are entered and stored into
tables accessed by system programming.  When a user dials a restricted number, an
error tone is sent and “ERROR” appears in the LCD of the multiline telephone.  
This feature allows companies to save on long distance charges by restricting number
that can be dialed.  Restriction can be placed on individual telephones within the
system.
This feature is available for the InfoSet and Electra Elite multiline telephones and
single line telephones.
Feature Operation  
1. Lift the handset or press    .
2. Dial the number.  The system checks for restricted or authorized numbers.  If
the number matchs a number recorded in one of the restriction tables, the
system returns an error tone.
Associated Programming
All programming functions associated with this feature are listed in the following table.
Some functions must be programmed before the feature is operational and other
functions are optional.  The optional functions can affect how the feature operates.    
Dialing a restricted number from an external line:
Function 
NumberFunction NameRequired
(Y)es or
(N)o
020~021 Restricted Dialing – Tables 1 & 2 Y
022~023 Authorized Dialing – Tables 1 & 2 Y
219 Restricted Calling for External Calls Y
220 Restricted Dialing Table Selection Y
221 Authorized Dialing Table Selection Y
222 Authorized Dialing for External Speed Dial Calls N
223 Automatic Outgoing Calling Y 
						

							Issue 1AInfoSet 408
3 - 38Features Special Conditions

There are four tables that contain numbers that the system accesses for call
restriction:  two tables containing restricted numbers (numbers that cannot be dialed)
and two tables containing numbers that are authorized (numbers that can be dialed).
Each telephone can be assigned to access any of the tables or individual telephones
can be assigned to access all four tables.
Each entry in the authorized and restricted tables is a maximum of eight digits.  Each
table can have a maximum of eight entries.
Individual telephones can be programmed to override the entries in the authorized/
restricted tables using speed dialing.
If the same number is entered in the authorized table and the restricted table, the
entry in the restricted table takes precedence.
At system default, no restrictions are imposed for calling.
Call restriction works in systems that must dial a digit (such as 9) when making
external calls. 
						

							InfoSet 408Issue 1A
System Manual3 - 39
Call Restriction Override using System Speed Dial
This feature allows telephones, which have been be restricted from making outgoing
calls, to make calls using the preassigned system speed dial numbers.  
This feature is available for the InfoSet and Electra Elite multiline telephones and
single line telephones.
Feature Operation  
1. Press       (line key programmed to access an outside line).
2. Press   

  or
.
3. Dial    
    
  ~  	   	   to indicate the desired speed dial memory location. 
Associated Programming
All programming functions associated with this feature are listed in the following table.
Some functions must be programmed before the feature is operational and other
functions are optional.  The optional functions can affect how the feature operates.    
Special Conditions

System speed dial memory locations (      
  ~  	    	    ) can be assigned to
override the toll restriction settings.
Using call restriction override by dialing a system speed dial number:
Function 
NumberFunction NameRequired
(Y)es or
(N)o
222 Authorized Dialing for External Speed Dial Calls Y 
						

							Issue 1AInfoSet 408
3 - 40Features
Call Transfer
This feature allows any user to transfer an external call to any other system user.  The
user receiving the call simply goes off-hook to answer the call.  The call can be
transferred using two methods:

A user transfers the call and hangs up.  The caller receiving the transferred call
hears ringing and answers the call.

A user transfers a call and waits the called user to answer.  Once the call is verbally
announced, the caller who transferred the call hangs up.
This feature is available for the InfoSet and Electra Elite multiline telephones and
single line telephones.
Feature Operation
1. Press    
   .  The call is put on hold.
2. Call the party’s extension where the call will be transferred.
3. Press   

   or hang up. 
 
1. Press   

  .  The call is put on hold.
2. When you hear the dialtone, dial the party’s extension number where the call
will be transferred.
3. When the called party answers, press   

   or hang up.
- OR -
When the called party answers, voice announce the transfer and hang up.
- OR -
If the called extension is busy or there is no answer, press the line key where
the external call is holding or press
  to return to the holding internal call.
Transferring a call:
Transferring a call with a call in progress: