Konica Minolta bizhub C360 User Manual

							bizhub C360/C280/C22012-4
12.2 Cannot receive faxes12
12.2 Cannot receive faxes
When a fax cannot be received, try to correct problems by referring to the table below. If a fax reception error 
persists, please contact your service representative.
dReference
If you are unable to send a fax, the TX Result Report is output. For details, refer to page 8-12. (When printing 
the TX Result Report is enabled)
For details on error messages, Refer to page 12-6.
For problems such as jamming of originals, paper jams, poor image quality or exhausted toner, refer to the 
[Users Guide Copy Operations]
12.2.1 G3 Fax
Description of 
problemCheck points Corrective Actions
Cannot receive 
faxesIs paper in the 
machine?If the add paper icon is lit, the machine is out of paper and re-
ceived documents are stored in memory. Add paper.
For the procedure for adding paper, refer to the [Users Guide 
Copy Operations].
Is paper jammed 
in the machine?In case of a paper jam, received documents are stored in 
memory.
Remove the jammed paper.
For the procedure for correcting paper jams, refer to the [Us-
ers Guide Copy Operations].
Is the machine 
out of toner?No fax can be received if the toner is exhausted.
Replace the toner cartridge.
For the procedure for replacing the toner cartridges, refer to 
the [Users Guide Copy Operations].
Is the Receive 
Mode set to Man-
ual RX?If [Receive Mode] in the Utility menu is set to [Manual RX], it is 
necessary to perform the reception procedure manually. Per-
form the manual reception procedure by referring to page 6-3.
Is the telephone 
line correctly con-
nected?Is the telephone line disconnected? Check the telephone cord 
for connection and, if unplugged, plug it securely.
Is [Closed Net-
work RX] ena-
bled?If [Closed Network RX] is enabled, the machine accepts faxes 
sent from specific recipients. For details, contact your admin-
istrator.
Has a wrong SUB 
been sent in F-
code from the 
sender side?If a wrong sub-address is received with the Confidential or Re-
lay User Box set, a communication error may occur, causing 
failed reception. Check the sender side to see if the sub-ad-
dress is set.
No printout pro-
ducedIs PC-Fax RX en-
abled?Check the User Box used by the PC-Fax RX function to save 
data.
Is TSI Distribution 
enabled?Check the User Box used by the TSI Distribution function to 
save data.
Is Memory RX en-
abled?If Memory RX is enabled, print the document received by fol-
lowing the procedure described below.
• Press the [User Box] key.
• Press [System User Box].
• Press [Compulsory Memory RX User Box], and then press 
[Use/File].
• If a password has been configured, enter it and then press 
[OK].
• Select the document you want to print and then press 
[Print]. 
Or set [Memory RX Setting] to [No].
Downloaded From ManualsPrinter.com Manuals 
						

							bizhub C360/C280/C22012-5
12.2 Cannot receive faxes12
12.2.2 Network Fax
Description of 
problemCheck points Corrective Actions
Cannot receive 
faxesIs paper in the 
machine?If the add paper icon is lit, the machine is out of paper and re-
ceived documents are stored in memory. Add paper.
For the procedure for adding paper, refer to the [Users Guide 
Copy Operations].
Is paper jammed 
in the machine?In case of a paper jam, received documents are stored in 
memory. Remove the jammed paper.
For the procedure for correcting paper jams, refer to the [Us-
ers Guide Copy Operations].
Is the machine 
out of toner?No fax can be received if the toner is exhausted. Replace the 
toner cartridge.
For the procedure for replacing the toner cartridges, refer to 
the [Users Guide Copy Operations].
Is the network ca-
ble correctly con-
nected?Check the network cable for connection and, if disconnected, 
connect it securely.
Is the memory full 
or does the hard 
disk lack suffi-
cient available 
space?Check the remaining amount of memory or hard disk space. If 
there is insufficient memory or hard disk space, the machine 
will fail to receive faxes or, if it receives faxes, will fail to print 
them.
No printout pro-
ducedIs Memory RX en-
abled?If Memory RX is enabled, print the document received by fol-
lowing the procedure described below.
• Press the [User Box] key.
• Press [System User Box].
• Press [Compulsory Memory RX User Box], and then press 
[Use/File].
• If a password has been configured, enter it and then press 
[OK].
• Select the document you want to print and then press 
[Print].
Optionally, you can change the setting to disable Memory RX. 
For details, refer to page 10-22.
Downloaded From ManualsPrinter.com Manuals 
						

							bizhub C360/C280/C22012-6
12.3 Error messages displayed12
12.3 Error messages displayed
If the machine encounters a problem, an error dialog will appear and display one of the following error mes-
sages. Take corrective actions by referring to the table below.
If a communication error persists, please contact your service representative.
12.3.1 G3 Fax
Error Message Corrective Actions
[Failed to complete the 
job due to an error while 
dialing.]Redial was attempted the number of times specified, however, transmission 
failed because the recipient was busy or due to other reasons.
Check the recipients state to resend the fax.
[Unable to check send-
er.]The machine failed to verify the recipient with Check Dest. & Send set to 
[Yes].
Check that the receivers fax number is registered correctly.
[Not enough memory to 
continue scanning.]During scanning of original, the memory became full.
Press Start to send scanned originals. Press Stop to stop faxing.
[Transmission failed. 
Please check line con-
nection.]The telephone cord may have become unplugged.
Check the telephone cord for connection and, if unplugged, plug it securely.
[Cannot connect to the 
network.]Make sure that the network cable is correctly connected. In addition, make 
sure that [Network Settings] in Administrator Settings is correctly configured.
[The address for the 
communication method 
cannot be selected since 
the number of addresses 
has exceeded the maxi-
mum allowed for broad-
casting.]The number of destinations specified exceeds the number possible for a 
broadcast transmission. Reduce the number of broadcast destinations, or 
send the transmission in multiple batches.
[Document could not be 
saved in the User Box 
due to insufficient HDD 
capacity. Check log.]Check log The hard disk is full.
[The number of regis-
tered user boxes has 
reached the maximum 
allowed.]The number of User Boxes that can be registered has reached the maximum 
number possible. Delete unnecessary User Boxes, and then try registering 
new boxes again.
[This user box has 
reached its maximum 
number of pages al-
lowed.]The number of documents that can be saved in a User Box has reached the 
maximum number possible. Delete unnecessary documents, and then try 
saving the document again.
[The maximum number 
of jobs has been queued. 
Wait until a queued job is 
completed.]The number of jobs that can be programmed has reached the maximum 
number possible. Wait until a job has been completed, or delete a current job.
Downloaded From ManualsPrinter.com Manuals 
						

							bizhub C360/C280/C22012-7
12.3 Error messages displayed12
12.3.2 If the HDD Ready indicator indicates an HDD malfunction
Contact your service representative.
12.3.3 Network Fax Error Code
If the machine encounters a problem while sending or receiving a network fax, an error dialog will appear and 
error codes will be displayed in Nxx format. Take corrective actions by referring to the table below.
Transmission system error code
Code Type Descrip-
tionRedial ON 
or OFFCorrective Actions
N10 Connec-
tion errorServer con-
nection er-
rorOFF • Check the state of the recipient.
• Check the network settings for the ma-
chine.
•Ask the network administrator to ensure 
that the network is running successfully.
N11 Connec-
tion errorConnec-
tion refusedOFF Reception refused. Check the state of the 
recipient.
N12 Connec-
tion errorLine dis-
connectedON Verify that the cables and cords are secure-
ly connected and that there is no network 
failure.
N13 Connec-
tion errorNo net-
work re-
sponseOFF • Check the state of the recipient.
• Check the network settings for the ma-
chine.
•Ask the network administrator to ensure 
that the network is running successfully.
N14 Connec-
tion errorMail distri-
bution errorOFF Check the recipients state and then resend 
the fax.
N15 Recipient 
resettingRecipient 
connection 
resetON Check the recipients state and then resend 
the fax.
N16 Recipient 
busyRecipient 
busyON Check the recipients state and then resend 
the fax.
N17 LAN con-
nectionConnec-
tion timeoutOFF Check the recipients state and then resend 
the fax.
N18 Network er-
rorNetwork er-
rorOFF • Check that the network fax settings are 
correct.
• Verify that the cables and cords are se-
curely connected and that there is no 
network failure.
• Turn the main power off and back on 
and then resend the fax.
N20 Memory er-
rorMemory er-
rorOFF Memory is full.
• Check that there are no other jobs being 
processed.
• Reduce the number of pages to be sent 
or reduce the scanning resolution to re-
send the fax.
N21 HDD error HDD error OFF The hard disk is full.
• Delete unnecessary files.
• Reduce the number of pages to be sent 
or reduce the scanning resolution to re-
send the fax.
N22 Conversion 
errorConversion 
errorOFF Turn the main power off and back on and 
then resend the fax.
Downloaded From ManualsPrinter.com Manuals 
						

							bizhub C360/C280/C22012-8
12.3 Error messages displayed12
Reception system error code
N25 Memory 
overflowMemory full OFF Memory is full.
• Check that there are no other jobs being 
processed.
• Reduce the number of pages to be sent 
or reduce the scanning resolution to re-
send the fax. Code Type Descrip-
tionRedial ON 
or OFFCorrective Actions
Code Type Descrip-
tionCorrective Actions
N50 SMTP re-
ceptionSMTP re-
ception er-
rorIf SMTP reception does not start 60 minutes later after an 
incoming call was connected, this error occurs.
Ask the sender to resend the fax.
N51 Decoding Original too 
long errorAsk the sender to shorten the length of original to be sent 
before resending the fax.
N52 Decoding Received 
page too 
long errorAsk the sender to reduce the number of pages to be sent 
before resending the fax.
N53 Decoding File error Ask the sender to resend the fax in a correct format shown 
below.
Internet fax: TIFF
IP Address Fax: PDF or TIFF
N54 Decoding Decode er-
rorFax received contains data in an invalid format. Ask the 
sender to resend the fax in a correct format.
Downloaded From ManualsPrinter.com Manuals 
						

							bizhub C360/C280/C22012-9
12.4 If [Contact your service representative.] is displayed (Service Call)12
12.4 If [Contact your service representative.] is displayed (Service Call)
If there is a problem that cannot be remedied by the customer, [Contact your service representative.] appears 
on the screen. (Service Call screen)
Normally, the phone number and fax number for your service representative appear in the center of the Serv-
ice Call screen.
The following is the procedure for notifying your service representative of a problem.
7 CAUTION 
To prevent the risk of serious accident, perform the following when the service call screen is displayed and 
the facsimile is no longer operable.
-Write down the problem code of the message.
-Turn off the Sub Power Switch and Main Power Switch.
-Remove the power cord from the outlet.
-Contact your service representative and inform them of the problem code.
Downloaded From ManualsPrinter.com Manuals 
						

							13Appendix
Downloaded From ManualsPrinter.com Manuals 
						

							bizhub C360/C280/C22013-2
13.1 Product specifications13
13 Appendix
13.1 Product specifications
13.1.1 Scanner functions
13.1.2 Fax function
Item Specifications
Scan speed 70 sheets/minute (for 8-1/2 e 11 (A4))
Scannable range Same as the copier (Max. 11 e 17 (A3))
Functions E-Mail
FTP
PC (SMB)
User Box
WebDAV
Web Service
Scanner resolution 200/300/400/600 dpi
Scannable paper size 11 e 17 w, 8-1/2 e 14 w, 8-1/2 e 11 w/v, 7-1/4 e 10-1/2 w/v, 5-1/2 e 8-1/2 
w/v, 4 e 6 w/v
A3 w to A5 w/v, A6 w, B4 w to B6 w
8 e 13 w
*1, 16K w/v, 8K w*1 There are six types of foolscap:8-1/2 e 13-1/2 w, 220 mm e 330 mmw, 8-
1/2 e 13 w, 8-1/4 e 13 w, 8-1/8 e 13-1/4 w, and 8 e 13 w. Any one of these 
sizes is selectable. For details, contact your service representative.
Special functions Mixed Original, Z-Folded Original, Long Original, Binding Position, Frame 
Erase, Book Copy, Original Direction, Stamp/Composition
Item Specifications
Image memory capacity 2,048 MB (standard)
Number of stored pages 10,000 pages (when an approx. 700-character original with the 8-1/2 e 11 
(A4) size is stored with [Fine] resolution)
Applicable lines Subscribed telephone lines (including facsimile communication networks)
PBX lines
Scanning line density Ultra Fine:
600 dpi e 600 dpi
Super Fine:
16 dot/mm e 15.4 line/mm, 400 dpi e 400 dpi
Fine:
8 dot/mm e 7.7 line/mm, 200 dpi e 200 dpi
Normal:
8 dot/mm e 3.85 line/mm
Faxes are transmitted at any of the above scanning line densities according 
to the capabilities of a recipients machine.
Baud rate (G3) 2400/4800/7200/9600/12000/14400/16800/19200/21600/24000/26400/ 
28800/31200/33600 bps
Maximum scanning size Original glass: 
17 e 11-11/16 inches (431.8 e 297 mm) (11 e 17 (A3) size)
ADF: 
11-11/16 e 39-3/8 inches (297 mm e 1000 mm) (Standard/Fine/Super Fine)
11-11/16 e 17 inches (297 mm e 432 mm) (Standard/Fine/Super Fine)
Maximum recording size 16-9/16 e 11-11/16 inches (420 x 297 mm) (11 e 17 (A3) size)
You cannot receive originals in excess of 39-3/8 inches (1000 mm) in size.
When originals longer than the paper size in trays have been received, print-
ing is made based on the settings of the Page Separation setting.
Downloaded From ManualsPrinter.com Manuals 
						

							bizhub C360/C280/C22013-3
13.2 Tips13
13.2 Tips
13.2.1 Number of pages saved in memory
This machine contains the 250 GB hard disk in the standard.
In the hard disk, it is possible to store about 10,000 our standard originals in an A4 size sheet with 700 words 
that are saved and received in each mode (Copy, Printer, Scan, User Box and Fax) (with the resolution set to 
[Fine]).
Reference
-Memory overflow may occur when the original document is being read. In this case, Allows you to either 
transmit the part of the original that has been read, or redo the procedure from the beginning.
13.2.2 Telling the machine to make a scan through a computer (Web service)
You can tell the machine to scan originals through a computer and receive scanned data.
The following is an example of procedure for scanning originals via Windows Photo Gallery.
Reference
-For the settings you must configure in advance, refer to page 4-6.
-You can also tell the machine to scan originals to save them. For the detailed procedure, refer to 
page 5-31.
Telling the machine to make a scan through a computer
1Start a scanner enabled application.
2On the [File] menu, click [Import from Camera or Scanner].
Downloaded From ManualsPrinter.com Manuals 
						

							bizhub C360/C280/C22013-4
13.2 Tips13
3From the list of [Scanners and Cameras], select this machine and then click [Import].
The [New Scan] dialog box appears.
4Load the original on the machine.
5Configure scan settings and then click [Scan].
6In the [Tag these images] list, enter the file name and then click [Import].
The original is scanned and the scanned data is added to the list of images.
Downloaded From ManualsPrinter.com Manuals