HP LaserJet M3035xs MFP User Manual

							B Service and support
Hewlett-Packard limited warranty statement
HP PRODUCT DURATION OF LIMITED WARRANTY
HP LaserJet M3027, M3027x, M3035, and M3035xs One-year on-site warranty
HP warrants to you, the end-user customer, that HP hardwa re and accessories will be free from defects in materials
and workmanship after the date of purchase, for the period  specified above. If HP receives notice of such defects
during the warranty period, HP will, at  its option, either repair or replace products  which prove to be defective.
Replacement products may be either new or equivalent in performance to new.
HP warrants to you that HP software w ill not fail to execute its programming instructions af ter the date of purchase,
for the period specified above, due to defects in mate rial and workmanship when properly installed and used. If
HP receives notice of such defects du ring the warranty period, HP will replace software which does not execute
its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be  uninterrupted or error free. If HP is unable, within a
reasonable time, to repair or replace  any product to a condition as warranted, you will be entitled to a refund of
the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivale nt to new in performance or may have been subject to
incidental use.
Warranty does not apply to defects resulting from (a)  improper or inadequate maintenance or calibration, (b)
software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation
outside of the published environmental specifications  for the product, or (e) improper site preparation or
maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABO VE WARRANTIES ARE EXCLUSIVE AND NO OTHER
WARRANTY OR CONDITION, WH ETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP
SPECIFICALLY DISCLAIMS ANY IMPLIED WARRAN TIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULA R PURPOSE. Some countries/regions, states or
provinces do not allow limitations on the duration of an  implied warranty, so the above limitation or exclusion might
not apply to you. This warranty gives yo u specific legal rights and you might also have other rights that vary from
country/region to country/region, state to state, or province  to province. HPs limited warranty is valid in any country/
region or locality where HP has a suppor t presence for this product and where HP has marketed this product. The
level of warranty service you  receive may vary according to  local standards. HP will not alter form, fit or function
of the product to make it operate in a country/region for wh ich it was never intended to function for legal or regulatory
reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REME DIES IN THIS WARRANTY STATEMENT ARE YOUR
SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDI CATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR  DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
ENWW Hewlett-Packard limited warranty statement 209
 
						

							(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHET HER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries/regions, states or provinces  do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS  STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODI FY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO TH E SALE OF THIS PRODUCT TO YOU.
Customer self repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective  parts replacement. If during the diagnosis period, HP
identifies that the repair can be accomplished by the  use of a CSR part, HP will ship that part directly to
you for replacement. There are two ca tegories of CSR parts: 1) Parts for which customer self repair is
mandatory. If you request HP to replace these parts,  you will be charged for the travel and labor costs
of this service. 2) Parts for which customer self repair is optional. These parts are also designed for
Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no
additional charge under the type of warr anty service designated for your product.
Based on availability and w here geography permits, CSR parts w ill be shipped for next business day
delivery. Same-day or four-hour delivery may be  offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will
help you over the phone. HP specifies in the ma terials shipped with a replacement CSR part whether
a defective part must be returned to HP. In cases wher e it is required to return the defective part to HP,
you must ship the defective part back to HP within  a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided shipping
material. Failure to return the defective part may result in HP billing you for the replacement. With a
customer self repair, HP will pay all shipping and  part return costs and determine the courier/carrier to
be used.
Print cartridge limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a)  have been refilled, refurbished, remanufactured or
tampered with in any way, (b) experience proble ms resulting from misuse, improper storage, or
operation outside of the published env ironmental specifications for the device product or (c) exhibit wear
from ordinary use.
To obtain warranty service, please return the produc t to place of purchase (with a written description of
the problem and print sample s) or contact HP customer support. At HPs option, HP will either replace
products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW,  THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHET HER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS AN Y IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY,  AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN  NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CO NSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED  IN CONTRACT, TORT, OR OTHERWISE.
210 Appendix B   Service and support ENWW
 
						

							THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
ENWW Print cartridge limited warranty statement 211
 
						

							HP Customer Care
Online Services
For 24-hour access to updated HP device-specific software, product information, and support
information through an Internet connection, go to the Web site: 
www.hp.com/support/LJM3027mfp or
www.hp.com/support/LJM3035mfp.
Go to 
www.hp.com/support/net_printing  for information about the HP Jetdirect external print server.
HP Instant Support Professional Edition (ISPE) is a  suite of Web-based troubleshooting  tools for desktop
computing and printing products. Go to 
instantsupport.hp.com .
Telephone support
HP provides free telephone support during the warranty period. For the telephone number for your
country/region, see the flyer that shipped with the device, or visit 
www.hp.com/support/. Before calling
HP, have the following information ready: the produ ct name and serial number, the date of purchase,
and a description of the problem.
Software utilities, drivers,  and electronic information
www.hp.com/go/LJM3027mfp_software or www.hp.com/go/LJM3035mfp_software
The Web page for the drivers is in English, but you can download the drivers themselves in several
languages.
HP direct ordering  for accessories or supplies
●United States: www.hp.com/sbso/product/supplies
.
● Canada: 
www.hp.ca/catalog/supplies
● Europe: 
www.hp.com/supplies
● Asia-Pacific: 
www.hp.com/paper/
To order genuine HP parts or access ories, go to the HP Parts Store at 
www.hp.com/buy/parts (U.S. and
Canada only), or call 1-800-538-8787  (U.S.) or 1-800-387-3154 (Canada).
HP service information
To locate HP-Authorized Dealers, call 1-800- 243-9816 (U.S.) or 1-800-387-3867 (Canada).
Outside the United States and Canada, call the cust omer support number for your country/region. See
the flyer that shipped in the box with the device.
HP service agreements
Call 1-800-HPINVENT (1-800-474 -6836 (U.S.)) or 1-800-268-1221 (Canada). Or, go to the HP
SupportPack and CarepaqTM Services Web site at www.hpexpress-services.com/10467a .
For extended service, call 1-800-446-0522.
212 Appendix B   Service and support ENWW
 
						

							HP Easy Printer Care software
To check the device status and settings and view troubleshooting information and online documentation,
use the HP Easy Printer Care software. You must have performed a full software installation in order to
use the HP Easy Printer Care software. See 
Use the embedded Web server .
HP support and information for Macintosh computers
Go to www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for
driver updates.
Go to 
www.hp.com/go/mac-connect  for products that are designed specifically for the Macintosh user.
ENWW HP Customer Care 213
 
						

							HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the standar d warranty. Support services may vary by area.
Check with your local HP dealer to de termine the services available to you.
On-site service agreements
To provide you with the level of support best suit ed to your needs, HP has on-site service agreements
with a selection of response times.
Next-day on-site service
This agreement provides support  by the next working day following a service request. Extended
coverage hours and extended travel beyond HP’s de signated service zones are available on most on-
site agreements (for additional charges).
Weekly (volume) on-site service
This agreement provides scheduled weekly on-site visi ts for organizations with many HP products. This
agreement is designated for sites using 25 or more  workstation products, including devices, plotters,
computers, and disk drives.
Repacking the device
If HP Customer Care determines that your device needs  to be returned to HP for repair, follow the steps
below to repack the device before shipping it.
CAUTION Shipping damage as a result of inadequate  packing is the customer’s responsibility.
1.Remove and retain any DIMMs cards that you have purchased and installed in the device. Do not
remove the DIMM that ca me with the device.
CAUTIONStatic electricity can damage DIMMs.  When handling DIMMs, either wear an
antistatic wrist strap, or frequently touch  the surface of the DIMM antistatic package and
then touch bare metal on the device. To remove the DIMMs, see 
Install memory .
2.Remove and retain  the print cartridge.
CAUTIONIt is extremely important  to remove the print cartridge before shipping the
device. A print cartridge that remains in the device during shipping will leak and entirely
cover the device engine and other parts with toner.
To prevent damage to the print cartridge, avoi d touching the roller on it, and store the print
cartridge in its original packing material or so that it is not exposed to light.
3. Remove and retain the power cable, interface cable, and optional accessories.
4. If possible, include print samples and 50 to 100 sh eets of paper or other print media that did not
print correctly.
5. In the U.S., call HP Customer Care to request ne w packing material. In other areas, use the original
packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment.
214 Appendix B   Service and support ENWW
 
						

							Extended warranty
HP Support provides coverage for the HP hardware product and all HP-supplied internal components.
The hardware maintenance covers a 1- to 3-year period from date of the HP product purchase. The
customer must purchase HP Support within the stated factory warranty. For more information, contact
the HP Customer Care Service and Support group.
ENWW HP maintenance agreements 215
 
						

							216 Appendix B   Service and support ENWW
 
						

							C Specifications
●Physical specifications
●
Electrical specifications
●
Acoustic emissions
●
Operating environment
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Physical specifications
Table C-1  Printer dimensions
Printer modelHeightDepthWidthWeight1
HP LaserJet M3027, M3027x, and
M3035 MFPs530 mm (20.9 in)400 mm (15.7 in)464 mm (19.3 in)27.6 kg (60.6 lb)
HP LaserJet M3035xs MFP670 mm (26.4 in)33.4 kg (73.5 lb)
1With print cartridge
Table C-2  Printer dimensions with all doors and trays fully opened
Printer modelHeightDepthWidth
HP LaserJet M3027, M3027x, and M3035 MFPs870 mm (34.3 in)978 mm (38.4 in)464 mm (19.3 in)
HP LaserJet M3035xs MFP 1,010 mm (39.8 in)
Electrical specifications
WARNING! Power requirements are based on the country/region where the device is sold. Do
not convert operating voltages. This can damage  the device and void the product warranty.
Table C-3  Power requirements
Specification110-volt models220-volt models
Power requirements100 to 127 volts (± 10%)
50/60 Hz (± 2 Hz)220 to 240 volts (± 10%)
50/60 Hz (± 2 Hz)
Rated current 7.5 Amps 4.0  Amps
Table C-4  Power consumption  (average, in watts)1
Printer modelPrinting2Ready3,4Sleep5Off
HP LaserJet M3027560 W635 W23.6 W0.2 W
HP LaserJet M3027x560 W635 W23.6 W0.2 W
HP LaserJet M3035590 W634.5 W24 W0.2 W
HP LaserJet M3035xs610 W634.5 W24 W0.2 W
1Values subject to change. See www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp for current
information.
2Power numbers are the highest values measured using all standard voltages.3Default time from Ready mode to Sleep = 30 minutes.4Heat dissipation for HP LaserJet M3027  models in Ready mode = 119.5 BTU/hour.  Heat dissipation for HP LaserJet M3035
models in Ready mode = 117.5 BTU/hour.
5Recovery time from Sleep to start of printing = less than 8.5 seconds.6Print speed is 27 or 35 ppm.
218 Appendix C   Specifications ENWW