HP LaserJet M3035xs MFP User Manual

							3.Before replacing the tray, make sure the paper is fl at in the tray at all four corners and below the
tabs on the guides.
4. Open and close the front door, and then touch  OK on the touchscreen to clear the jam message.
If a jam message persists, there is still media in the device. Look for media in other locations.
Clear jams from the  print-cartridge area
1.Open the front door and remove the print cartridge.
CAUTION To prevent damage to the print cartridge, do not expose it to light for more than
a few minutes.
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							2.Open the plate, and then slowly pull the media out  of the device. Be careful to not tear the media.
CAUTIONAvoid spilling loose toner. Us e a dry, lint-free cloth, to clean any toner that might
have fallen into the device. If  loose toner falls into the device, it might cause temporary
problems with print quality. Loose toner shou ld clear from the paper path after a few pages
are printed. If toner gets on your clothing, wi pe it off with a dry cloth and wash clothing in
cold water. (Hot water  sets toner into fabric.)
3.Replace the print cartridge, and then close the front door.
If a jam message persists, there is still media in  the device. Look for media in other locations.
Clear jams from the output-bin areas
NOTEIf media is jammed in the top output area, but most of the media is still inside the device,
it is best to remove it through the rear door.
1. Open the rear output bin.
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							2.Push down on the bin door to unclip the door stops, and then let the door drop open.
3.Grasp both sides of the media, and slowly pull th e media out of the device. (There might be loose
toner on the media. Be careful not to sp ill it on yourself or into the device.)
NOTEIf media is difficult to remove, try openi ng the front door and removing the print
cartridge to release pressure on the media.
4. Close the rear bin.
5.Open and close the front door to clear the jam message.
If a jam message persists, there is still media in the device. Look for media in other locations.
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							Clear jams from the duplexer
1.Remove tray 2 from the device.
2.Push the green button on the top right front of the tray 2 opening to access the duplex paper path.
3.Reach in and pull out the jammed paper.
4.Push the bottom of the duplex access plate back up until it clicks into place on both sides (both
sides need to be engaged).
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							5.Reinstall tray 2.
Solve repeated jams
If jams occur frequently,  try the following actions:
● Check all the jam locations. A piece of media might be stuck somewhere in the device.
● Check that media is correctly loaded in the trays, that the trays are correctly adjusted for the loaded
media size, and that the trays are not overfilled.
● Check that all trays and paper-handling accessories are completely inserted into the device. (If a
tray is open during a print job, a jam might occur.)
● Check that all covers and doors are closed. (If a cover or door is open during a print job, a jam
might occur.)
● Try printing to a different output bin.
● The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan
the stack.
● If you are printing from tray 1, try fe
eding fewer sheets of media at a time.
● If you are printing small sizes (such as index card
s), make sure that the media is oriented correctly
in the tray.
● Turn over the media stack in the tray. Also, try rotating the stack 180°.
● Try rotating media to feed through the device from a different orientation.
● Check the media quality. Do 
not use damaged or irregular media.
● Use only media that meets HP specifications. See 
Media considerations
.
● Do not use media that has already been used in a device or copier. Do not print on both sides of
envelopes, transparencies, vellum, or labels.
● Do not use media with staples or media that has
 had the staple removed. Staples can damage the
device and can void warranty.
● Make sure that the power supplied to the device is steady and meets device specifications. See
Specifications
.
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							●Clean the device. See Clean the device
.
● Contact an HP-authorized service or support provid
er to perform routine device maintenance. See
the support flyer that was included with the device, or see 
www.hp.com/support/LJM3027mfp  or
www.hp.com/support/LJM3035mfp .
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							Clear stapler jams
To reduce the risk of staple jams, make sure that you staple 20 or fewer pages of media (80 g/m2 or
20 lb) at a time.
1. Open the stapler door.
NOTE Opening the stapler door disables the stapler.
2.Remove the staple cartridge from the device.
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							3.Clear any loose staples from the stapler and from the staple cartridge.
4.Replace the staple cartridge.
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							5.Close the stapler door.
6.Insert media to test the stapler.
Repeat steps 1 through 6 if necessary.
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							Solve print-quality problems
This section helps you define print-quality problems and what to do to correct them. Often print-quality
problems can be handled easily by making sure that the device is correctly maintained, using print media
that meets HP specifications, or running a cleaning page.
Print-quality problems  associated with media
Some print-quality problems arise fr om the use of inappropriate media.
● Use media that meets HP specifications. See 
Media considerations
.
● The surface of the media is too smooth. Us
e media that meets HP specifications. See 
Media
considerations.
● The moisture content is uneven, too high, or too lo
w. Use media from a different source or from an
unopened ream.
● Some areas of the media reject toner. Use medi
a from a different source or from an unopened
ream.
● The letterhead you are using is printed on rough me
dia. Use a smoother, xerographic media. If this
solves your problem, ask the supplier of your le tterhead to use media that meets the specifications
for this device. See 
Media considerations .
● The media is excessively rough. Use a smoother, xerographic media.
● The driver setting is incorrect. To change the media type setting, see 
Control print jobs
.
● The media that you are using is too heavy for the media type setting that you selected, and the
toner is not fusing to the media.
Print-quality problems associat
ed with the environment
If the device is operating in excessively humid or dr y conditions, verify that the printing environment is
within specifications. See 
Operating environment .
Print-quality problems  associated with jams
Make sure that all sheets are cleared from the paper path. See Clear jams.
● If the device recently jammed, print two to three pages to clean the device.
● If the sheets do not pass through the fuser and cause image defects on subsequent documents,
print three pages to clean the device. If the prob
lem persists, print and process a cleaning page.
See 
Clean the device .
Image defect examples
Use the examples in this image-defect table  to determine which print-quality problem you are
experiencing, and then see the corresponding reference pages to resolve the problem. These examples
identify the most common pr int-quality problems. If you still have problems  after trying the suggested
remedies, contact HP Customer Support.
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