HP LaserJet M3035xs MFP User Manual

							Step
numberVerification stepPossible problemsSolutions
6Does the device receive a
fax?Too many telephone devices are plugged in,
or telephone devices are not connected in the
correct order.Make sure that the device is the only device
on the telephone line and try again to
receive the fax.
The telephone cord does not meet
specifications.Verify that the device is connected to an
analog fax line.
The device fax settings are set incorrectly.Review the device fax settings. See Solve
fax problems
If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer
that came in the device box.
7 Does the device print from the computer? Software is not installed correctly or an error
occurred during software installation.
Uninstall and then reinstall the device
software. Verify that you are using the
correct installation procedure and the
correct port setting.
The cable is faulty or is not connected
correctly.Try using another cabl
e, or reconnect the
cable.
An incorrect driver is selected.Select the proper driver.
Other devices are connected to the USB port.Disconnect the other devices and try again
to print.
There is a port driver problem in Microsoft
Windows.Uninstall and then reinstall the device
software. Verify that you are using the
correct installation procedure and the
correct port setting.
If the error persists, contact HP Customer Care. See HP Customer Care  or the support flyer
that came in the device box.
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							Solve general device problems
Device selects media from the wrong tray.
Cause
Solution
The tray selection in the software program might be incorrect.For many software programs, the paper tray selection is found
on the Page Setup  menu within the program.
Remove any media in other trays to make the device select
from the correct tray.
For Macintosh computers, use the HP Printer Utility to change
the priority of the tray.
The configured size does not matc h the size of the media that
is loaded in the tray. Through the control panel, change the configured size to
match the size of the media that is loaded in the tray.
Device does not pull paper from tray.
Cause
Solution
The tray is empty.Load paper in the tray.
The paper guides are set incorrectly. To set the guides correctly, see Load media
.
For tray 2 and tray 3, make sure that the leading edge of the
paper stack is even. An uneven edge can prevent the lift plate
from rising.
Paper curls when it exits the device.
Cause
Solution
The paper curls when it exits to the top output bin. Open the  rear output bin to allow the paper to exit in a straight
path through the device.
Turn over the paper that you are printing on.
Reduce the fusing temperature to reduce the curling. See
Select the correct fuser mode .
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							Print job is extremely slow.
Cause
Solution
The job might be very complex.
The maximum speed of the device cannot be exceeded even
when more memory is added.
Printing speeds might be automatically reduced when printing
on custom-sized media.
Note: Slower speeds are expected when printing on narrow
paper, when printing from tray 1, or when using the  HIGH 2
fuser mode.Reduce the complexity of the page or try adjusting the print-
quality settings. If this problem  occurs frequently, add memory
to the device.
You are printing a PDF or PostScript (PS) file but are using a
PCL device driver. Try using the PS device driver
 rather than the PCL device
driver. (You can usually do this from a software program.)
Print job prints on both sides of the paper. 
Cause
Solution
The device is set for duplexing. See Open the printer drivers  to change the setting, or see the
online Help.
Print job contains only one page but the device processes the back side of the page as well (the page comes part of
the way out, and then goes back into the device).
Cause
Solution
The device is set for duplexing. Even if the print job contains
only one page, the device also processes the back side. See Open the printer drivers
 to change the setting, or see the
online Help.
Do not try to pull the page out of the device before duplexing
is complete. Jamming might result.
Pages print, but are totally blank.
Cause
Solution
The sealing tape might still be on the print cartridge.Verify that the sealing tape has been completely removed from
the print cartridge.
The file might have blank pages. Check the file  to make sure that it does not contain blank
pages.
The device prints, but the text is wrong, garbled, or incomplete.
Cause
Solution
The device cable is loose or defective.Disconnect the device cable and re connect it. Try a print job
that you know works. If possible, attach the cable and device
to another computer and try a print job that you know works.
Finally, try a new cable.
ENWW Solve general device problems 151
 
						

							The device prints, but the text is wrong, garbled, or incomplete.
Cause
Solution
The wrong driver was selected in the software.Check the software device selection menu to make sure that
an HP LaserJet M3027/M3035 device is selected.
The software program is malfunctioning. Try printing a job from another program.
The device does not respond when you select Print in the software. 
Cause
Solution
The device is out of media.Add media.
The device might be in the manual-feed mode.Change the device from manual-feed mode.
The cable between the computer and the device is not
connected correctly.Disconnect and reconnect the cable.
The device cable is defective.If possible, attach the cable to another computer and print a
job that you know works. You  might also try using a different
cable.
The wrong device was selected in the software.Check the software device selection menu to make sure that
an HP LaserJet M3027/M3035 device is selected.
The device might have a jam.Clear any jams, paying careful attention to the duplexer area
(if your model has a duplexer). See Clear jams .
Verify that the packing tape,  cardboard, and plastic shipping
locks have been removed from the device.
Verify that you are using supported media. See 
Select print
media .
Verify that the media is loaded correctly. See 
Load media .
The software for the device is not configured for the device
port.Check the software device selection menu to make sure that
it is using the correct port. If the computer has more than one
port, make sure that the device is attached to the correct one.
The device is on a network and is not receiving a signal.Check cable connections. Reinstall the printing software. Print
a job that you know works.
Print a configuration page and verify that the IP address is
correct.
Clear any stopped jobs from the print queue.
The device is not receiving power.If no lights are on, check the power cord connections. Check
the power switch. Check the power source.
The device is malfunctioning. C heck the control-panel display for messages and lights to
determine if the device is indicating an error. Note any
message and see 
Control-panel messages .
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							Control-panel message types
Four types of control-panel messages can indicate the status of or problems with the device.
Message typeDescription
Status messagesStatus messages reflect the current state of the device. They inform you of normal device operation
and require no interaction to clear them. They  change as the state of the device changes. Whenever
the device is ready, not busy, and has no pen ding warning messages, the status message Ready
appears if the device is online.
Warning messagesWarning messages inform you of data and print  errors. These messages typically alternate with
the  Ready  or status messages and remain until you touch  OK. Some warning messages are clearable.
If  Clearable Warnings  is set to Job on the device  Device Behavior  menu, the next print job clears
these messages.
Error messagesError messages communicate that some action must  be performed, such as adding paper or clearing
a jam.
Some error messages are auto-continuable. If  Auto Continue is set on the menus, the device will
continue normal operation after an auto-c ontinuable error message appears for 10 seconds.
NOTEPressing any button during the 10-second auto-continuable error message overrides
the auto-continue feature, and the button function takes precedence. For example, pressing
the  Stop  button pauses printing and offers the option to cancel the print job.
Critical-error messages Critical error messages inform you  of a device failure. Some of these messages can be cleared by
turning the device off and then on. These messages are not affected by the  Auto Continue setting.
If a critical error persists, service is required.
ENWW Control-panel message types 153
 
						

							Control-panel messages
Table 11-1  Control-panel messages
Control panel messageDescriptionRecommended action
10.32.00 - Unauthorized SupplyA supply has been installed that does not
pass the authentication test for genuine HP
supplies.If you believe you purchased a genuine HP
supply, visit us at 
www.hp.com/go/
anticounterfeit . Any repair required as a result
of using non-HP supplies or unauthorized
supplies are not covered under warranty. HP
cannot ensure the accuracy or the availability
of certain features.
To continue printing, touch  OK.
10.XX.YY Supply memory errorThe device cannot read or write to the print
cartridge e-label, or the e-label is missing
from the print cartridge.Reinstall the print cartridge, or install a new
HP print cartridge.
11.XX - Internal clock error To continue
touch OKThe device real time clock has experienced
an error.Whenever the device is turned off and then
turned on again, set the time and date at the
control panel. See 
Time/Scheduling menu .
If the error persists, you might need to replace
the formatter.
13.XX.YY - Jam in Tray 1Media is jammed in tray 1.Remove the jammed media from tray 1.
Follow the instructions in the onscreen dialog
box, or see 
Clear jams from the input-tray
areas .
13.XX.YY - Jam in Tray X Clear jam then
touch OKMedia is jammed in the specified tray.Follow the instructions in the onscreen dialog
box, or see Clear jams from the input-tray
areas.
13.XX.YY - Jam inside duplexerMedia is jammed in the duplexer.Follow the instructions in the onscreen dialog
box, or see 
Clear jams from the duplexer .
13.XX.YY - Jam inside front door Remove
print cartridgeMedia is jammed in print-cartridge areaFollow the instructions in the onscreen dialog
box, or see 
Clear jams.
13.XX.YY - Jam inside rear binMedia is jammed in the output bin.Open the rear output bin and gently remove
the jammed media. Follow the instructions in
the onscreen dialog box, or see 
Clear jams
from the output-bin areas .
13.XX.YY - Paper wrapped around fuserA jam has occurred because paper has
wrapped around the fuser.Follow the instructions in the onscreen dialog
box.
20 Insufficient memory To continue touch
OKThe device received more data than can fit in
the available memory. You might have tried
to transfer too many macros, soft fonts, or
complex graphics.Touch  OK to print the transferred data (some
data might be lost), and then simplify the print
job or install additional memory.
21 Page too complex To continue touch
OKThe page formatting process was not fast
enough for the device.Touch  OK to print the transferred data. (Some
data might be lost.) If this message appears
often, simplify the print job.
22 EIO  buffer overflow To continue
touch OK Too much data was sent to the EIO card in
the specified slot (X). An incorrect
communications protocol might be in use. Touch 
OK to print the transferred data. (Some
data might be lost.)
Check the host configuration. If this message
persists, contact an HP -authorized service or
support provider. (See the HP support flyer,
154 Chapter 11   Problem solving ENWW
 
						

							Control panel messageDescriptionRecommended action
or go to www.hp.com/support/LJM3027mfp
or 
www.hp.com/support/LJM3035mfp .)
22 Embedded I/O buffer overflow To
continue touch OKToo much data was sent to the embedded
HP Jetdirect print server.Touch OK to print the transferred data. (Some
data might be lost.)
22 Parallel I/O buffer overflow To continue
touch OKToo much data was sent to the parallel port.Touch  OK to clear the error message. (Data
will be lost.)
Check for a loose ca ble connection, and be
sure to use a high-quality cable. Some non-
HP parallel cables might be missing pin
connections or might otherwise not conform
to the IEEE-1284 specification. Go to
www.hp.com/support/LJM3027mfp  orwww.hp.com/support/LJM3035mfp.
22 USB I/O buffer ov erflow To continue
touch OKToo much data was sent to the USB buffer.Touch  OK to clear the error message. (Data
will be lost.)
30.1.YY Scanner failureAn error has occurred in the scanner.Turn the device off and then on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to 
www.hp.com/
support/LJM3027mfp  or www.hp.com/support/LJM3035mfp.)
40 Bad serial transmission To continue
touch OKA serial data error (parity, framing, or line
overrun) occurred as data was being sent by
the computer.Touch OK to clear the error message. (Data
will be lost.)
40 EIO  bad transmission To continue
touch OKThe connection between the device and the
EIO card in the specified slot has been
broken.Touch  OK to clear the error message and
continue printing.
40 Embedded I/O bad transmission To
continue touch OKA temporary printing error has occurred.Turn the device off, and then turn the device
on.
If this message persists, contact an HP-
authorized service or support provider. See
the HP support flyer, or go to 
www.hp.com/
support/LJM3027mfp  or www.hp.com/support/LJM3035mfp.
41.3 - Load tray  To use another tray,
touch OKThe specified tray does not contain the
specified media size.Touch OK to use a tray that contains media
of the correct size.
41.3 - Load tray : , The specified tray is loaded with media that
is longer or shorter in the feed direction than
the size configured for the tray.Touch  OK to display  Tray  Size .
Reconfigure the size in a tray so that the
device will use a tray that is loaded with the
size of media required for the print job. If the
message does not clear automatically from
the control-panel display, turn the device off,
and then turn the device on.
41.X Error To continue touch OK A temporary printing error occurred. Touch  OK to clear the error. If the error is not
cleared, turn the device off, and then turn the
device on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to 
www.hp.com/support/LJM3027mfp  or www.hp.com/
support/LJM3035mfp.)
Table 11-1  Control-panel messages (continued)
ENWW Control-panel messages 155
 
						

							Control panel messageDescriptionRecommended action
49.XXXXX ERROR To continue turn off
then onA critical firmware error has occurred.Turn the device off, and then turn the device
on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to 
www.hp.com/support/LJM3027mfp or www.hp.com/
support/LJM3035mfp.)
50.X FUSER ERROR To continue turn off
then onA fuser error has occurred.Turn the device off, and then turn the device
on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to 
www.hp.com/
support/LJM3027mfp or www.hp.com/support/LJM3035mfp.)
51.XY ERROR To continue turn off then onA temporary printing error has occurred.Turn the device off, and then turn the device
on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to 
www.hp.com/support/LJM3027mfp or www.hp.com/
support/LJM3035mfp.)
52.XY ERROR To continue turn off then onA temporary printing error has occurred.Turn the device off, and then turn the device
on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to 
www.hp.com/
support/LJM3027mfp or www.hp.com/support/LJM3035mfp.)
53.XY.ZZ CHECK RAM DIMM SLOT  To
continue turn off then onA problem exists with the device memory.
The DIMM that caused the error will not be
used. The following are the values of  X:
X  = Device location
0  = Onboard memory
1  = Slot 1You might need to reinstall or replace the
specified DIMM.
Turn the device off, and then replace the
DIMM that caused the error. See 
Installmemory .
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to 
www.hp.com/
support/LJM3027mfp  or www.hp.com/
support/LJM3035mfp.)
54.XX ERROR To continue turn off then onA temporary printing error has occurred.Turn the device off, and then turn the device
on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to 
www.hp.com/
support/LJM3027mfp or www.hp.com/support/LJM3035mfp.)
55.XX.YY DC CONTROLLER ERROR To
continue turn off then on The print engine is not communicating with
the formatter. Turn the device off, and then turn the device
on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to 
www.hp.com/
Table 11-1
  Control-panel messages (continued)
156 Chapter 11   Problem solving ENWW
 
						

							Control panel messageDescriptionRecommended action
support/LJM3027mfp or www.hp.com/
support/LJM3035mfp.)
56.XX ERROR To continue turn off then onA temporary printing error has occurred.Turn the device off, and then turn the device
on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to 
www.hp.com/
support/LJM3027mfp or www.hp.com/support/LJM3035mfp.)
57.X ERROR To continue turn off then onA temporary printing error has occurred.Turn the device off, and then turn the device
on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to 
www.hp.com/
support/LJM3027mfp or www.hp.com/support/LJM3035mfp.)
58.XX ERROR To continue turn off then onA temporary printing error has occurred.Turn the device off, and then turn the device
on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to 
www.hp.com/
support/LJM3027mfp or www.hp.com/support/LJM3035mfp.)
59.XY ERROR To continue turn off then onA temporary printing error has occurred.Turn the device off, and then turn the device
on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to 
www.hp.com/
support/LJM3027mfp or www.hp.com/support/LJM3035mfp.)
60.XX ERROR To continue turn off then onThe tray specified by  X is not lifting correctly.Follow the instructions in the onscreen dialog
box.
62 NO SYSTEM To continue turn off then
onA problem exists with the device firmware.Turn the device off, and then turn the device
on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to 
www.hp.com/
support/LJM3027mfp  or www.hp.com/support/LJM3035mfp.)
64 ERROR To continue turn off then onA scan buffer error occurred.Turn the device off, and then turn the device
on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to 
www.hp.com/
support/LJM3027mfp or www.hp.com/support/LJM3035mfp.)
68.X Permanent storage full The device NVRAM is full. Some settings
saved in the NVRAM might have been reset
to the factory defaults. Printing can continue,Touch 
OK to clear the message. If the
message is not cleared, turn the device off,
and then turn the device on.
Table 11-1   Control-panel messages (continued)
ENWW Control-panel messages 157
 
						

							Control panel messageDescriptionRecommended action
but some unexpected functions might occur
if an error occurred in permanent storage.If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to 
www.hp.com/
support/LJM3027mfp or www.hp.com/support/LJM3035mfp.)
68.X Permanent storage write failThe device NVRAM is failing to write. Printing
can continue, but some unexpected functions
might occur if an error occurred in permanent
storage.Touch OK to clear the message. If the
message is not cleared, turn the device off,
and then turn the device on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to 
www.hp.com/support/LJM3027mfp  or www.hp.com/
support/LJM3035mfp.)
68.X Storage error settings changed To
continue touch OKOne or more device settings are invalid and
have been reset to the factory-default
settings. Printing can continue, but some
unexpected functions might occur if an error
occurred in permanent storage.Touch OK to clear the message. If the
message is not cleared, turn the device off,
and then turn the device on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to 
www.hp.com/support/LJM3027mfp  or www.hp.com/
support/LJM3035mfp.)
69.X ERROR To continue turn off then onA temporary printing error occurred.Turn the device off, and then turn the device
on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to 
www.hp.com/support/LJM3027mfp or www.hp.com/
support/LJM3035mfp.)
79.XXXX ERROR To continue turn off then
onA critical hardware error occurred.Turn the device off, and then turn the device
on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to 
www.hp.com/
support/LJM3027mfp or www.hp.com/support/LJM3035mfp.)
8X.YYYY EIO ERROR To continue turn off
then onThe EIO accessory card has encountered a
critical error, as specified by  YYYY.Try the following actions to clear the
message.
1.Turn the device off, and then turn the
device on.
2. Turn the device off, reinstall the EIO
accessory, and then turn the device on.
3. Replace the EIO accessory.
8X.YYYY EMBEDDED JETDIRECT ERROR
To continue turn off then on The embedded HP Jetdirect print server has
encountered a critical error, as specified by
YYYY
. Turn the device off, and then turn the device
on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to 
www.hp.com/
support/LJM3027mfp
 or www.hp.com/support/LJM3035mfp.)
Table 11-1  Control-panel messages (continued)
158 Chapter 11   Problem solving ENWW