HP LaserJet M3035xs MFP User Manual

							Solve network printing problems
NOTEHP recommends using the device CD to install and set up the device on a network.
●Print a configuration page (see Use information pages
). If an HP Jetdirect print server is installed,
printing a configuration page also prints a second  page that shows the network settings and status.
● See the 
HP Jetdirect Embedded Print Server Administrators Guide  on the device CD for help and
for more information about the Jetdirect configur ation page. To open the guide, run the CD, click
Printer Documentation , click HP Jetdirect Guide , and then click Troubleshooting the
HP Jetdirect Print Server .
● Try printing the job from another computer.
● To verify that a device works with a computer, use 
a USB cable to connect it directly to a computer,
and then reinstall the printing software. Print a  document from a program that has printed correctly
in the past. If this works, a prob lem with the network might exist.
● Contact a network administrator for assistance.
ENWW Solve network printing problems 189
 
						

							Solve copy problems
Prevent copy problems
The following are a few simple steps you can take to improve copy quality:
●Copy from the flatbed 
scanner. This will produce a higher quality copy  than copying from the
automatic document feeder (ADF).
● Use quality originals.
● Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images
and problems with the OCR program. See 
Load media
 for instructions.
● Use or make a carrier sheet to protect your originals.
NOTE
Verify that the media meets HP specificat ions. If the media meets HP specifications,
recurring feed problems indicate the pickup roller or separation pad is worn. Contact
HP Customer Care. See 
HP Customer Care  or the flyer that came in the device box.
Image problems
ProblemCauseSolution
Images are missing or faded.The print-cartridge toner-level might be
low.Replace the print cartridge. See Change
the print cartridge.
The original might be of poor quality.If your original is too light or damaged,
the copy might not be able to
compensate, even if you adjust the
darkness. If possible, find an original
document in better condition.
The original might have a colored
background.Touch Copy, and then touch  Image
Adjustment.  Adjust the Background
Cleanup  slider to the right to decrease
the background.
Vertical white or faded stripes appear on
the copy.The media might not meet
HP specifications.Use media that meets HP specifications.
See 
Media considerations .
The print-cartridge toner-level might be
low. Replace the print cartridge. See Change
the print cartridge
.
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							ProblemCauseSolution
Unwanted lines appear on the copy.
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Tray 1 or tray 2 might not be installed
correctly.Verify that the tray is in place.
The flatbed scanner or the ADF glass
might be dirty.Clean the flatbed scanner or the ADF
glass. See 
Clean the device
.
The photosensitive drum inside the print
cartridge might have been scratched.Install a new HP print cartridge. See
Change the print cartridge .
Black dots or streaks appear on the
copy.Ink, glue, correction fluid, or an unwanted
substance might be on the automatic
document feeder (ADF) or flatbed
scanner.Clean the device. See Clean the device.
Copies are too light or dark.The darkness setting needs to be
adjusted.Touch Copy, and then touch  Image
Adjustment.  Adjust the Darkness slider
to lighten or darken the image.
Text is unclear. The sharpness setting needs to be adjusted.
The image should be optimized for text.To adjust the sharpness, touch 
Copy,
and then touch  Image Adjustment.
Adjust the  Sharpness  slider to the right to
increase the sharpness.
To optimize the image for text, touch
Copy  and then touch  Optimize Text/
Picture . Select  Text.
Media-handling problems
ProblemCauseSolution
Poor print quality or toner adhesionThe paper is too moist, too rough, too
heavy or too smooth, or it is embossed
or from a faulty paper lot.Try another kind of paper, between 100
and 250 Sheffield, 4 to 6% moisture
content.
Dropouts, jamming, or curlThe paper has been stored incorrectly.Store paper flat in its moisture-proof
wrapping.
The paper has variability from one side
to the other.Turn the paper over.
Excessive curlThe paper is too moist, has the wrong
grain direction, or is of short-grain
constructionOpen the rear output bin, or use long-
grain paper.
The paper varies from side-to-side.Turn the paper over.
Jamming, damage to device The paper has cutouts or per forations. Use paper that is free of cutouts or
perforations.
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							ProblemCauseSolution
Problems with feedingThe paper has ragged edges.Use high-quality paper that is made for
laser printers.
The paper varies from side-to-side.Turn the paper over.
The paper is too moist, too rough, too
heavy or too smooth, has the wrong grain
direction, or is of short-grain construction
or it is embossed or from a faulty paper
lot.●Try another kind of paper, between
100 and 250 Sheffield, 4 to 6%
moisture content.
● Use long-grain paper.
Print is crooked or misaligned on the
page.The media guides might be incorrectly
adjusted.Remove all media from the input tray,
straighten the stack, and then load the
media in the input tray again. Adjust the
media guides to the width and length of
the media that you are using and try
printing again.
The scanner might require a calibration.Perform a tray alignment, and then
calibrate the scanner.
●
Perform a tray alignment by
opening the 
Administration  menu at
the device control panel. On the
Print Quality  submenu, touch  Set
Registration . Choose a tray under
Source  and then run a test page.
For more information, see 
Print
Quality menu .
● See 
Calibrate the scanner
 for
information about calibrating the
scanner.
More than one sheet feeds at one time.The media tray might be overloaded.Remove some of the media from the tray.
See 
Load media .
The media might be wrinkled, folded, or
damaged.Verify that the media is not wrinkled,
folded, or damaged. Try printing on
media from a new or different package.
The device does not pull media from a
media tray. The device might be in manual feed
mode.●
If 
Manual Feed  appears on the
control-panel display, press  OK to
print the job.
● Verify that the device is not in
manual feed mode, and then print
your job again.
The pickup roller might be dirty or
damaged.Contact HP Customer Care. See
HP Customer Care
 or the support flyer
that came in the device box.
The paper-length adjustment control in
the tray is set at a length that is greater
than the media size. Adjust the paper-length adjustment
control to the correct length.
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							Performance problems
ProblemCauseSolution
No copy came out.The input tray might be empty.Load media in the device. SeeLoadmedia for more information.
The original might have been loaded
incorrectly.Load the original correctly in the ADF or
flatbed scanner. See 
Load media .
Copies are blank. The sealing tape might not have been
removed from the print cartridge.Remove the print cartridge from the
device, pull out the sealing tape, and
then reinstall the print cartridge.
The original might have been loaded
incorrectly.Load the original correctly in the ADF or
flatbed scanner. See Load media.
The media might not meet
HP specifications.Use media that meets HP specifications.
See 
Media considerations .
The print-cartridge toner-level might be
low.Replace the print cartridge. See Change
the print cartridge.
The wrong original was copied.The ADF might be loaded.Make sure that the ADF is empty.
Copies are reduced in size.  The  device software settings might be
set to reduce the scanned image. See the device software Help for more
information about changing the settings.
ENWW
Solve copy problems 193
 
						

							Solve fax problems
NOTEFor more information about solving fax problems, see the  HP LaserJet Analog Fax
Accessory 300 User Guide .
Solve sending problems
Faxes quit during sending.
Cause
Solution
The fax machine to which you are sending might be
malfunctioning.Call the recipient to make sure  that the receiving fax machine
is turned on and ready to receive faxes, or try sending to
another fax machine.
Your telephone line might not be working, or the line might be
experiencing interference. Disconnect the fax cable from the telephone jack, and then
connect a telephone. Make a phone call to ensure that the
telephone line is working.
Try using a lower baud rate by
 adjusting the Maximum Baud
Rate setting in the Administration menu. See 
Initial Setup
menu .
The device fax is receiving faxes but is not sending them.
Cause
Solution
If the device is on a PBX system, the PBX system might be
generating a dial tone that the fax cannot detect.Disable the detect dial tone setting. See the fax guide for
information about changing the setting.
There might be a poor telephone connection.Resend the fax later.
The fax machine to which  you are sending might be
malfunctioning.Call the recipient to make sure  that the receiving fax machine
is turned on and ready to receive faxes, or try sending to
another fax machine.
Your telephone line might not be working. Disconnect  the fax cable from the telephone jack, and then
connect a telephone. Make a phone call to ensure that the
telephone line is working.
Outgoing fax calls keep dialing.
Cause
Solution
The fax automatically redials a fax number if either the Redial
on Busy feature or the Redial on No Answer feature is enabled. Disable the Redial on Busy and R
edial on No Answer features.
See the fax guide for information about changing the settings.
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							Faxes you send are not arriving at the receiving fax machine.
Cause
Solution
The receiving fax machine might be turned off or might have
an error condition, such as being out of paper.Call the recipient to make sure that the fax machine is turned
on and ready to receive faxes.
A fax might be stored in memory because it is waiting to redial
a busy number, or there are other jobs ahead of it waiting to
be sent.If a fax job is in memory for either of these reasons, an entry
for the job appears in the fax log. Print the fax activity log (see
the fax guide), and check the 
Result column for jobs with a
Pending  designation.
NOTEIf the fax is sending very slowly, see Fax es are transmitting or being received very
slowly in 
Initial Setup menu .
Solve receiving problems
Incoming fax calls are not being answered by the fax (no fax detected).
Cause
Solution
The rings-to-answer setting might not be set correctly.Check the rings-to-answer setting. See the fax guide for
information about changing the setting.
The telephone cord might not be connected properly, or the
telephone cord is not working.Check the installation. Make sure you are using the telephone
cord that came with the device.
The telephone line might not be working.Disconnect the fax cable from the telephone jack, and then
connect a telephone. Make a phone call to ensure that the
telephone line is working.
A voice-messaging service might  be interfering with the ability
to answer calls. Do one of the following:
●
Discontinue the messaging service.
● Get a telephone line dedicated to fax calls.
● Decrease the rings-to-answer setting for the fax to a
number less than the rings-to-answer for the voice mail.
See the fax guide for information about changing the
setting.
Faxes are transmitting or being received very slowly.
Cause
Solution
You might be sending or receiving a very complex fax, such as
one with many graphics.Complex faxes take longer to be sent or received.
The receiving fax machine might have a slow modem speed. The 
device fax only sends the fax at the fastest modem speed
the receiving fax machine can use.
ENWW Solve fax problems 195
 
						

							Faxes are transmitting or being received very slowly.
Cause
Solution
The resolution at which the fax was sent or is being received
is very high. A higher resolution typically results in better
quality, but also requires  a longer transmission time.If you are receiving the fax, call and ask the sender to decrease
the resolution and resend the fax. If you are sending, decrease
the resolution or change the Page Content mode setting. See
the fax guide for information about changing the settings.
A poor telephone-line connection is forcing the device fax and
the sending or receiving fax machine to slow down the
transmission to adjust for errors. Cancel and resend the fax. Have the telephone company
check the telephone line.
Faxes are not printing at the device.
Cause
Solution
There is no media in the input trays.Load media. Any faxes received while the input trays are empty
are stored and will print after the trays have been refilled.
The Schedule Printing of Faxes mode is enabled. Faxes will
not print until it is disabledDisable the Schedule Printing of Faxes mode. See the fax
guide for information about changing the setting.
The device toner level is low, or it has run out of toner.
The device stops printing as soon as it is low on toner or runs
out of toner. Any faxes received are stored in memory and are
printed after the toner has been replaced.Replace the print cartridge.
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							Solve e-mail problems
If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure the
SMTP gateway address or the LDAP gateway address.  Print a configuration page to find the current
SMTP and LDAP gateway addresses. See 
Use information pages . Use the following procedures to
check if the SMTP and LDAP gateway addresses are valid. 
Validate the SMTP gateway address
NOTE This procedure is for Windows operating systems.
1.Open an MS-DOS command prompt: click  Start, click  Run, and then type  cmd.
2. Type  telnet  followed by the SMTP gateway address an d then the number 25, which is the port
over which the MFP is communicating. For example, type  telnet 123.123.123.123 25 where
123.123.123.123 represents the SMTP gateway address.
3. Press  Enter. If the SMTP gateway address is  not valid, the response contains the message  Could 
not open connection to the host on port 25: Connect Failed.
4. If the SMTP gateway address is not valid, contact the network administrator.
Validate the LDAP gateway address
NOTE This procedure is for Windows operating systems.
1.Open Windows Explorer. In the address bar, type  LDAP:// immediately followed by the LDAP
gateway address. For example, type  LDAP://12.12.12.12 where 12.12.12.12 represents the
LDAP gateway address.
2. Press  Enter. If the LDAP gateway address is valid, the  Find People dialog box opens.
3. If the LDAP gateway address is not vali d, contact the network administrator.
ENWW Solve e-mail problems 197
 
						

							Solve common Windows problems 
Error message:
General Protection FaultException OE
Spool32
Illegal Operation
Cause
Solution
Close all software programs, restart Windows, and try again.
Select a different printer driver. If the device PCL 6 printer
driver is selected, switch to the PCL 5 or HP postscript level 3
emulation printer driver, which can be done from a software
program.
Delete all temp files from the Temp subdirectory. Determine
the name of the directory by opening the AUTOEXEC.BAT file
and looking for the statement Set Temp =. The name after
this statement is the Temp directory. It is usually C:\TEMP by
default, but can be redefined.
See the Microsoft Windows documentation that came with the
computer for more information about Windows error
messages.
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