HP LaserJet M3035xs MFP User Manual

							6.Align the print cartridge with the tracks inside th e device, and, using the handle, insert the print
cartridge until it is firmly seated , and then close the front door.
After a short time, the control panel should display Ready.
7. Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived.
See the enclosed recycling guide for recycling instructions.
8. If you are using a non-HP print cartridge, check  the device control panel for further instructions.
For additional help, go to 
www.hp.com/support/LJM3027mfp  or www.hp.com/support/LJM3035mfp.
ENWW Replace supplies and parts 139
 
						

							Clean the device
During the printing process, paper, toner, and dust particles can accumulate inside the device. Over
time, this buildup can cause print-quality problems, such as toner specks or smearing (see 
Solve print-
quality problems).
Clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudge s, and stains off of the exterior of the device.
Clean the scanner glass
Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance and affects the
accuracy of special features su ch as fit-to-page and copy.
NOTEIf streaks or other defects appear only on copies produced using the automatic document
feeder (ADF), clean the scanner strip (step 3). It is not necessary to clean the scanner glass.
1. Open the scanner lid.
2. Clean the glass by using a damp, lint-free cloth.
CAUTION Do not use abrasives, acet one, benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the device; thes e can damage the device. Do not place liquids
directly on the glass. They might seep under it and damage the device.
3. Clean the scanner strip by using a damp, lint-free cloth.
140 Chapter 10   Manage and maintain the device ENWW
 
						

							Clean the scanner lid backing
Minor debris can accumulate on the white document lid backing that is located underneath the scanner
lid. 
1.Open the scanner lid.
2.Clean the white document lid backing by using a soft cloth or sponge that has been moistened with
a mild soap and warm water. Also, clean the scanner strip next to the ADF scanner glass.
3.Wash the backing gently to loosen debris; do not scrub the backing.
4.Dry the backing by using a chamois or soft cloth.
CAUTIONDo not use paper-based wipes because they might scratch the backing.
5.If this does not clean the backing well enough, repeat the previous steps and use isopropyl alcohol 
to dampen the cloth or sponge, and then wipe the backing thoroughly with a damp cloth to remove
any residual alcohol.
Clean the ADF
If the ADF has trouble feeding documents, clean the ADF pickup roller assembly.
1.Turn off the device and unplug the power cord.
ENWWClean the device 141 
NOTE In certain areas of California, air pollution control regulations restrict the use of 
liquid Isopropyl Alcohol (IPA) as a cleaning agent.  In those areas of California, please  
disregard the previous recommendations and use a dry, lint-free cloth.  The cloth may be 
moistened with water if desired.
 
						

							2.Open the ADF cover.
3.Press the round blue button while lifting the green lever. Rotate the green lever until it stops in the
open position. The pickup roller assembly should remain on the surface.
4.Remove the assembly, and then wipe the as sembly with a soft, dry, lint-free cloth.
5.Replace the assembly, with the largest roller down, in the upright holder, and then press until the
assembly snaps into place.
142 Chapter 10   Manage and maintain the device ENWW
 
						

							6.Make sure that both sides of the a ssembly are secured by the blue hooks.
7.Lower the roller assembly, and then close the ADF cover.
NOTE If jams continue in the ADF, contact a  local HP-authorized service provider. See
HP Customer Care.
8.Plug in the device, and then turn on the device.
Clean the paper path
1.From the Home screen, touch  Administration.
2. Touch  Print Quality .
3. Touch  Calibration/Cleaning .
4. Touch  Create Cleaning Page .
The device prints a cleaning page.
5. Follow the instructions printed on the cleaning page.
ENWW Clean the device 143
 
						

							Calibrate the scanner
Calibrate the scanner to compensate for offsets in the scanner  imaging system (carriage head) for ADF
and flatbed scans. Because of mechanical tolerances , the scanners carriage head might not read the
position of the image accurately. During the calibrat ion procedure, scanner offset values are calculated
and stored. The offset values are  then used when producing scans so  that the correct portion of the
document is captured.
Scanner calibration should be carried out only if you  notice offset problems with the scanned images.
The scanner is calibrated before it leaves the fact ory. It needs to be calibrated again only rarely.
1. From the Home screen, touch  Administration.
2. Touch  Troubleshooting .
3. Touch  Calibrate Scanner  and then follow the instructions in the onscreen dialog box.
The device starts the calibration process, and  Calibrating appears on the touchscreen status line
until the process is complete.
144 Chapter 10   Manage and maintain the device ENWW
 
						

							11 Problem solving
This information is organized to help you resolve printing problems. Choose the general topic or type of
problem from the following list.
●
Problem-solvin g checklist
●
Problem-solving flowchart
●
Solve general device problems
●
Control-panel message types
●
Control-panel messages
●
Common causes of jams
●
Jam locations
●
Jam recovery
●
Clear jams
●
Clear stapler jams
●
Solve print-quality problems
●
Solve network printing problems
●
Solve copy problems
●
Solve fax problems
●
Solve e-mail problems
●
Solve common Windows problems 
●
Solve common Macintosh problems
●
Solve Linux problems
●
Solve PostScript problems
ENWW 145
 
						

							Problem-solving checklist
If you are experiencing problems, use the following checklist to identify the cause of the problem:
● Is the device connected to power?
● Is the device on?
● Is the device in the 
Ready state?
● Are all necessary cables connected?
● Do any messages appear on the control panel?
● Are genuine HP supplies installed?
● Was a recently replaced print cartridge install
ed correctly, and was the pull tab and/or attached
tape on the cartridge removed?
For additional information about installation and setup, see the getting started guide.
If you cannot find solutions to problems in this guide, go to 
www.hp.com/support/LJM3027mfp  or
www.hp.com/support/LJM3035mfp.
Factors that affect performance
Several factors affect the ti me it takes to print a job:
● The use of special paper (such as transpar
encies, heavy paper, and custom-size paper)
● Device processing and download time
● The complexity and size of graphics
● The speed of the computer you are using
● The USB connection
● The I/O configuration
● The amount of memory installed
● The network operating system and configuration (if applicable)
● Device personality (PCL or PS)
NOTE
Although additional memory can resolve  memory problems, improve how the device
handles complex graphics, and improve download  times, it will not increase maximum printing
speed (ppm).
146 Chapter 11   Problem solving ENWW
 
						

							Problem-solving flowchart
If the device is not responding correctly, use the flowchart to determine the problem. If the device does
not pass a step, follow the corresponding troubleshooting suggestions.
If you cannot resolve the problem after following the  suggested steps, contact an HP-authorized service
or support provider. See 
HP Customer Care .
NOTEMacintosh users : For more troubleshooting information, see Solve common Macintosh
problems.
Step
numberVerification stepPossible problemsSolutions
1Is the power on?No power due to failed power source, cable,
switch, or fuse.1.Verify that the device is plugged in.
2. Verify that the power cable is functional
and that the power switch is on.
3. Check the power source by plugging
the device directly into the wall or into
a different outlet.
2Does  Ready  appear on the
device control panel?Control panel shows an error.See Control-panel messages  for a list of
common messages that will help you correct
the error.
If the error persists, contact HP Customer
Care. See 
HP Customer Care  or the support
flyer that came in the device box.
The touchscreen is blank.The brightness-adjustm ent dial is set
incorrectly. Adjust the brightness-
adjustment dial so that the touchscreen
controls and messages are visible.
3 Do information pages print? An error message appears on the control-
panel display.See Control-panel messages for a list of
common messages that will help you correct
the error.
Media does not move smoothly through the
device paper path.Make sure that media that meets
HP specifications. See 
Media
considerations .
Clean the paper path. See 
Clean the paper
path .
Poor print quality. See Solve print-quality problems .
If the error persists, contact HP Customer
Care. See 
HP Customer Care  or the support
flyer that came in the device box.
ENWW Problem-solving flowchart 147
 
						

							Step
numberVerification stepPossible problemsSolutions
4Does the device copy?Poor copy quality from the ADF.1.If the print quality from the internal tests
and the copy from the flatbed were
acceptable, clean the ADF scanning
strip. See 
Clean the scanner glass .
2. If the ADF is damaged, contact
HP Customer Care. See 
HP Customer
Care or the support flyer that came in
the device box.
Media does not move smoothly through the
ADF path.1. Make sure that the media
HP specifications. See 
Media
considerations .
2. Clean the ADF roller and separation
pad. See 
Clean the ADF  .
3. If the problem persists, replace the
ADF roller. Contact HP Customer
Care. See 
HP Customer Care  or the
support flyer that came in the device
box..
4. If the problem persists, replace the
ADF. Contact HP Customer Care.
See 
HP Customer Care  or the support
flyer that came in the device box.
Poor copy quality from the flatbed.1. If the print quality from the internal tests
and the copy from the ADF were
acceptable, clean the flatbed glass.
See 
Clean the scanner glass .
2. If, after performing the maintenance,
the problem persists, see 
Solve copyproblems .
If the error persists, contact HP Customer Care. See HP Customer Care  or the support flyer
that came in the device box.
5 Does the device send a fax? The telephone line is not operational or the
device is not plugged into the telephone line.
Verify that the device is plugged into a
telephone line that operates correctly.
The telephone cord is faulty or is plugged into
the wrong connector.1.Verify that the device is connected to
an analog fax line.
2. Try plugging the telephone cord into
the other connector.
3. Try a new telephone cord.
The fax number is incorrect or incomplete..Check the fax number and re-enter the
correct and complete fax number.
The device fax settings are set incorrectly.Review the device fax settings. See the
HP LaserJet Analog Fax Accessory 300
User Guide .
If the error persists, contact HP Customer
Care. See 
HP Customer Care  or the support
flyer that came in the device box.
Sent fax is incomplete or of poor quality. See Solve fax problems .
148 Chapter 11   Problem solving ENWW