HP LaserJet M3035xs MFP User Manual

							Solve common Macintosh problems
In addition to the problems that are listed in Solve general device problems, this section lists problems
that can occur when using Mac OS X.
NOTE  Setup for USB and IP printing is performed through the  Desktop Printer Utility. The
device will  not appear in the Chooser.
The printer driver is not listed in the  Print Center or Printer Setup Utility.
Cause
Solution
The device software might not have been installed or was installed
incorrectly.Make sure that the PPD is in the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj , where “” represents the two-letter language
code for the language that you are using. If necessary, reinstall the
software. See the getting started guide for instructions.
The Postscript Printer Description (PPD) file is corrupt. Del ete the PPD file from the following hard drive folder: Library/
Printers/PPDs/Contents/Resources/.lproj ,
where “” represents the two-letter language code for the
language that you are using. Reinstall the software. See the getting
started guide for instructions.
The device name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup
Utility.
Cause
Solution
The device might not be ready.Make sure that the cables are connected correctly, the device is on,
and the Ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer, or use a
different port.
The wrong connection type might be selected.Make sure that USB, IP Printing, or Rendezvous is selected,
depending on the type of connection t hat exists between the device
and the computer.
The wrong device name, IP address, or Rendezvous host name is
being used.Check the device name, IP address, or Rendezvous host name by
printing a configuration page. See Use information pages . Verify that
the name, IP address, or Rendezvous host name on the configuration
page matches the device name, IP address, or Rendezvous host
name in the Print Center or Printer Setup Utility.
The interface cable might be defective or of poor quality. Replac e the interface cable. Make sure to use a high-quality cable.
The printer driver does not automatically set up the selected device in the Print Center or Printer Setup Utility.
Cause
Solution
The device might not be ready.Make sure that the cables are connected correctly, the device is on,
and the Ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly  to the computer or use a different
port.
The device software might not have been installed or was installed
incorrectly. Make sure that the PPD file is in the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj
, where “” represents the two-letter language
ENWW Solve common Macintosh problems 199
 
						

							The printer driver does not automatically set up the selected device in the Print Center or Printer Setup Utility.
Cause
Solution
code for the language that you are using. If necessary, reinstall the
software. See the getting started guide for instructions.
The PPD file is corrupt.Delete the PPD file from the following hard drive folder: Library/
Printers/PPDs/Contents/Resources/.lproj ,
where “” represents the two-letter language code for the
language that you are using. Reinstall the software. See the getting
started guide for instructions.
The device might not be ready.Make sure that the cables are connected correctly, the device is on,
and the Ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The interface cable might be defective or of poor quality. Replac e the interface cable. Make sure to use a high-quality cable.
A print job was not sent to the device that you wanted.
Cause
Solution
The print queue might be stopped.Restart the print queue. Open  Print Monitor and select Start Jobs.
The wrong device name or IP address is being used. Another device
with the same or similar name, IP address, or Rendezvous host name
might have received your print job. Check the device name, IP address, or Rendezvous host name by
printing a configuration page See 
Use information pages
. Verify that
the device name, IP address, or Rendezvous host name on the
configuration page matches the device name, IP address, or
Rendezvous host name in the Print Center or Printer Setup Utility.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause
Solution
This problem occurs with some programs. ●Try downloading the fonts that are contained in the EPS file to
the device before printing.
● Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB printers is not
installed. When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
200 Chapter 11   Problem solving ENWW
 
						

							When connected with a USB cable, the device does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause
Solution
This problem is caused by either a software or a hardware
component. Software troubleshooting
●
Check that your Macintosh supports USB.
● Verify that your Macintosh operating system is Mac OS X
version 10.2.8 or later.
● Ensure that your Macintosh has the appropriate USB software
from Apple.
Hardware troubleshooting
● Check that the device is turned on.
● Verify that the USB cable is connected correctly.
● Check that you are using the appropriate Hi-Speed USB 2.0
cable.
● Ensure that you do not have to
o many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable dire ctly to the USB port on the host
computer.
● Check to see if more than two nonpowered USB hubs are
connected in a row on the chain.
 Disconnect all of the devices
from the chain and connect the cable directly to the USB port on
the host computer.
NOTE The iMac keyboard is a nonpowered USB hub.
Solve Linux problems
For information about Linux problem solvin g, go to the HP Linux support Web site:
hp.sourceforge.net/.
ENWW Solve Linux problems 201
 
						

							Solve PostScript problems
The following situations are specific to the PostScript (PS) language and might occur when several
printer languages are being used. Check the control- panel display for messages that might help resolve
problems.
NOTE To receive a printed or screen message when PS errors occur, open the  Print
Options  dialog box and click the selection next to the PS Errors section that you want.
General problems
The job prints in Courier (the default typeface) instead of the typeface that you requested.
Cause
Solution
The requested typeface is not downloaded. Download the  font that you want and send the print job again.
Verify the font type and location. Download the font to the
device if applicable. See the  software documentation for more
information.
A legal page prints with clipped margins. 
Cause
Solution
The print job was too complex. You might need to print your job at 600 dpi, reduce the complexity of the page, or install more memory.
A PS error page prints.
Cause
Solution
The print job might not be a PS job. Make sure that the print job is a PS job. See whether thesoftware program expected a setup or PS header file to be sent
to the device.
202 Chapter 11   Problem solving ENWW
 
						

							A Supplies and accessories
This section provides information about ordering parts, supplies, and accessories. Use only parts and
accessories that are specifically designed for this printer.
●
Order parts, accessories, and supplies
●
Part numbers
ENWW 203
 
						

							Order parts, accessories, and supplies
Several methods are available for ordering parts, supplies, and accessories:
●
Order directly from HP
●
Order through service or support providers
●
Order directly through the embedded Web server  (for printers that are connected to a network)
●
Order directly through the HP  Easy Printer Care software
Order directly from HP
You can obtain the following items directly from HP:
●Replacement parts:
 To order replacement parts in the U.S., go to 
http://www.hp.com/go/
hpparts. Outside the United States, or der parts by contacting your local authorized HP service
center.
● Supplies and accessories:
 To order supplies in the U.S., go to 
http://www.hp.com/go/ljsupplies.
To order supplies worldwide, go to 
http://www.hp.com/ghp/buyonline.html . To order accessories,
go to 
www.hp.com/support/LJM3027mfp  or www.hp.com/support/LJM3035mfp .
Order through service or  support providers
To order a part or accessory, contact an  HP-authorized service or support provider.
Order directly through the embedded Web server (for printers that
are connected to a network)
Use the following steps to order printing supp lies directly through the embedded Web server.
1. In the Web browser on the computer, type the IP  address or host name of the device. The status
window opens.
2. In the  Other links  area, double-click  Order Supplies. This provides a URL for a site from which
you can purchase consumables.
3. Select the part numbers that you want to orde r, and follow the instructions on the screen.
Order directly through the HP Easy Printer Care software
HP Easy Printer Care software is a printer manageme nt tool designed to make printer configuration,
monitoring, supplies ordering, troubleshooting, and up dating as simple and efficient as possible. For
more information about HP Easy Printer Care software, go to 
http://www.hp.com/go/easyprintercare .
204 Appendix A   Supplies and accessories ENWW
 
						

							Part numbers
The following list of accessories was current at the time of printing. Ordering information and availability
of the accessories might change during the life of the printer. 
Paper-handling accessories
ItemDescriptionPart number
Optional 500-sheet tray and feeder unit
(tray 3) Optional tray to increase paper capacity.
Holds Letter, A4, Legal, A5, B5 (JIS),
Executive, and 8.5 x 13 paper sizes.Q7817A
Print cartridge
ItemDescriptionPart number
HP LaserJet print cartridge 6,500-page cartridgeQ7551A
13,000-page cartridge Q7551X
Memory
ItemDescriptionPart number
100-pin 133MHz DDR DIMM
Boosts the ability of the printer to handle
large or complex print jobs.64 MBQ7715A
128 MBQ7718A
256 MBQ7719A
512 MB Q7720A
Cables and interfaces
ItemDescriptionPart number
Enhanced I/O (EIO) cards
HP Jetdirect print server multi-protocol
EIO network cards:HP Jetdirect 620n Fast Ethernet
(10/100Base-TX) print serverJ7934A
HP Jetdirect 625n Gigabit Ethernet
(10/100Base-TX) print serverJ7960A
HP Jetdirect 680n 802.11b wireless
internal print serverJ6058A
HP bt1300 Bluetooth wireless printer
adapterJ6072A
HP Jetdirect 635n IPv6/IPsec print
serverJ7961A
USB cable 2-meter A to B cable C6518A
ENWW
Part numbers 205
 
						

							Stapler accessories
ItemDescriptionPart number
Staple cassette Cassette that contains 1,500 unformedstaplesQ7432A
Print media
For more information about media supplies, go to www.hp.com/go/ljsupplies.
ItemDescriptionPart number
HP Soft Gloss laser paper
For use with HP LaserJet printers. This
is coated paper, good for business
documents with high impact, such as
brochures, sales material, and
documents with graphics and
photographic images.
Specifications: 32 lb (120 g/m
2).
Letter (220 x 280 mm), 50 sheets/boxC4179A/Asia-Pacifi c countries/regions
A4 (210 x 297 mm), 50 sheets/boxC4179B/Asia-Pacific countries/regions
and Europe
HP LaserJet tough paper
For use with HP LaserJet printers. This
satin-finish paper is waterproof and tear-
proof, yet doesnt compromise on print
quality or performance. Use it for signs,
maps, menus, and other business
applications.Letter (8.5 x 11 in), 50 sheets to a cartonQ1298A/North America
A4 (210 x 297 mm), 50 sheets to a cartonQ1298B/Asia-Pacific countries/regions
and Europe
HP Premium Choice LaserJet paper
HPs brightest LaserJet paper. Expect
spectacular color  and crisp black from
this paper that is extra smooth and
brilliantly white. This is ideal for
presentations, business plans, external
correspondence and other high-value
documents
Specifications: 98 bright, 32 lb. (75 g/
m
2).
Letter (8.5 x 11 in), 500 sheets/ream, 10-
ream cartonHPU1132/North America
Letter (8.5 x 11 in), 250 sheets/ream, 6-
ream cartonHPU1732 North America
A4 (210 x 297 mm), 5-ream cartonQ2397A/Asia-Pacific countries/regions
A4 (210 x 297 mm), 250 sheet/ream, 5-
ream cartonCHP412/Europe
A4 (210 x 297 mm), 500 sheet/ream, 5-
ream cartonCHP410/Europe
A4 (210 x 297 mm), 160 g/m2, 500 sheet/
ream, 5-ream cartonCHP413/Europe
HP LaserJet paper
For use with HP LaserJet printers. This
is good for letterhead, high-value
memos, legal documents, direct mail,
and correspondence.
Specifications: 96 bright, 24 lb (90 g/m
2). Letter (8.5 x 11 in), 500 sheets/ream, 10-
ream carton
HPJ1124/North America
Legal (8.5 x 14 in), 500 sheets/ream, 10-
ream cartonHPJ1424/North America
Letter (220 x 280 mm), 500 sheets/ream,
5-ream cartonQ2398A/Asia-Pacific countries/regions
A4 (210 x 297 mm), 500 sheets/ream, 5-
ream cartonQ2400A/Asia-Pacific countries/regions
A4 (210 x 297 mm), 500 sheets/ream CHP310/Europe
206 Appendix A   Supplies and accessories ENWW
 
						

							ItemDescriptionPart number
HP Printing paper
For use with HP LaserJet and inkjet
printers. This has been created
especially for small and home offices. It
is heavier and brighter than copier paper.
Specifications: 92 bright, 22 lb.Letter (8.5 x 11 in), 500 sheets/ream, 10-
ream cartonHPP1122/North America and Mexico
Letter (8.5 x 11 in), 500 sheets/ream, 3-
ream cartonHPP113R/North America
A4 (210 x 297 mm), 500 sheets/ream, 5-
ream cartonCHP210/Europe
A4 (210 x 297 mm), 300 sheets/ream, 5-
ream cartonCHP213/Europe
HP Multipurpose paper
For use with all office equipment-laser
and inkjet printers, copiers, and fax
machines. This has been created for
businesses that want one paper for all
their office needs. It is brighter and
smoother than other office papers.
Specifications: 90 bright, 20 lb (75 g/m
2).
Letter (8.5 x 11 in), 500 sheets/ream, 10-
ream carton
Letter (8.5 x 11 in), 500 sheets/ream, 5-
ream carton
Letter (8.5 x 11 in), 250 sheets/ream, 12-
ream carton
Letter (8.5 x 11 in), 3-hole, 500 sheets/
ream, 10-ream carton
Legal (8.5 x 14 in), 500 sheets/ream, 10-
ream cartonHPM1120/North America
HPM115R/North America
HP25011/North America
HPM113H/North America
HPM1420/North America
HP Office paper
For use with all office equipment-laser
and inkjet printers, copiers, and fax
machines. This is good for high-volume
printing.
Specifications: 84 bright, 20 lb (75 g/m
2).Letter (8.5 x 11 in), 500 sheets/ream, 10-
ream carton
HPC8511/North America and Mexico
Letter (8.5 x 11 in), 3-hole, 500 sheets/
ream, 10-ream cartonHPC3HP/North America
Legal (8.5 x 14 in), 500 sheets/ream, 10-
ream cartonHPC8514/North America
Letter (8.5 x 11  in), Quick Pack; 2,500-
sheet cartonHP2500S/North America and Mexico
Letter (8.5 x 11 in), Quick Pack 3-hole;
2,500-sheet cartonHP2500P/North America
Letter (220 x 280 mm), 500 sheets/ream,
5-ream cartonQ2408A/Asia-Pacific countries/regions
A4 (210 x 297 mm), 500 sheets/ream, 5-
ream cartonQ2407A/Asia-Pacific countries/regions
A4 (210 x 297 mm), 500 sheets/ream, 5-
ream cartonCHP110/Europe
A4 (210 x 297 mm), Quick Pack;
2500 sheets/ream, 5-ream carton
CHP113/Europe
ENWW
Part numbers 207
 
						

							ItemDescriptionPart number
HP Office recycled paper
For use with all office equipment-laser
and inkjet printers, copiers, and fax
machines. This is good for high-volume
printing.
Satisfies U.S. Executive Order 13101 for
environmentally preferable products.
Specifications: 84 bright, 20 lb, 30%
post-consumer content.Letter (8.5 x 11 in), 500 sheets/ream, 10-
ream cartonHPE1120/North America
Letter (8.5 x 11 in), 3-hole, 500 sheets/
ream, 10-ream cartonHPE113H/North America
Legal (8.5 x 14 in), 500 sheets/ream, 10-
ream cartonHPE1420/North America
HP LaserJet transparencies
For use only with HP LaserJet
monochrome printers. For crisp, sharp
text and graphics, rely on the only
transparencies specifically designed and
tested to work with monochrome
HP LaserJet printers.
Specifications: 4.3-mil thickness. Letter (8.5 x 11 in), 50 sheets to a carton92296T/North America, Asia-Pacific
countries/regions, and Europe
A4 (210 x 297 mm), 50 sheets to a carton 922296U/Asia-Pacific  countries/regions
and Europe
208 Appendix A   Supplies and accessories ENWW