HP LaserJet M3035xs MFP User Manual

							Control panel messageDescriptionRecommended action
Access denied menus lockedThe control panel function that you are trying
to use has been locked to prevent
unauthorized access.Contact the network administrator.
Action not currently available for Tray 
Tray size cannot be any size/any customA duplexed (2-sided) document was
requested from a tray that is set to Any size
or  Any custom . Duplexing is not allowed
from a tray configured to  Any size or Any
custom .Select another tray or reconfigure the tray.
Authentication RequiredAuthentication has been enabled for this
feature or destination. A username and
password are required.Type the user name and password, or contact
the network administrator.
Authentication Required To Use This
FeatureA user name and password are required.Type the user name and password, or contact
the network administrator.
Cannot duplex close rear binThe device cannot print on both sides of the
page if the rear output bin is open.Close the rear output bin.
Check the glass and remove any paper To
continue press StartA digital send or copy job has been performed
from the scanner glass, but the original
document needs to be removed.Remove the original document from the
scanner glass, and then press  Start.
Chosen personality not available To
continue touch OKA print job requested a language (personality)
that is not available for this device. The job
will not print and will be cleared from
memory.Print the job by using a printer driver for a
different printer language, or add the
requested language to the device (if
possible). To see a list of available
personalities, print a configuration page.
See 
Use information pages .
Close front doorThe front door is open.Close the front door.
Digital send communication errorAn error has occurred during a digital send
task.Contact the network administrator.
Document feeder cover openThe document feeder (ADF) cover is open.Close the document feeder (ADF) cover.
Follow the instructions in the onscreen dialog
box.
Document feeder emptyThe document feeder (ADF) does not contain
paper.Load paper in the document feeder (ADF)
input tray.
Document feeder paper jamMedia is jammed in the document feeder
(ADF).Follow the instructions in the onscreen dialog
box. See 
Clear jams from the input-trayareas.
Document feeder pick errorThe document feeder (ADF) experienced an
error while picking media.Make sure that your original contains no more
than 50 pages. Follow the instructions in the
onscreen dialog box.
E-mail Gateway did not accept the job
because the attachment was too large.The scanned documents have exceeded the
size limit of the server.Send the job again using a lower resolution,
smaller file size setting, or fewer pages.
See 
Use the embedded Web server  to learn
how to reduce the size of the attachment.
Contact the network administrator to enable
sending the scanned documents by using
multiple e-mails.
E-mail Gateway did not respond. Job
failed.A gateway has exceeded the time out value.Validate the SMTP IP address. See Solve
e-mail problems .
E-mail Gateway rejected the job because
of the addressing information. Job failed. One or more of the e-mail addresses is
incorrect.Send the job again with the correct
addresses.
Table 11-1
  Control-panel messages (continued)
ENWW Control-panel messages 159
 
						

							Control panel messageDescriptionRecommended action
Error executing Digital Send job. Job
failed.A digital send job has failed and cannot be
delivered.Try to send the job again.
Folder list is full. To add a folder, you must
first delete a folder.The device limits the number of folders that
can be established.Delete an unused folder to add a new folder.
Front side optical system errorThe scanner has experienced an error.To temporarily clear the message so you can
send a fax or send e-mail, touch Hide. If this
message persists, contact an HP-authorized
service or support provider. See the HP
support flyer or go to 
www.hp.com/support/LJM3027mfp  or www.hp.com/support/
LJM3035mfp.
HP digital sending: delivery errorA digital send job has failed and cannot be
delivered.Send the job again.
Install black cartridgeThe print cartridge has been removed or has
been installed incorrectly.Replace or reinstall the print cartridge
correctly to continue printing.
Insufficient memory  to load fonts/data
 To continue touch OKThe device does not have enough memory to
load the data (for example, fonts or macros)
from the location specified.Touch  OK to continue without this
information. If the message persists, add
more memory.
Jam in document feederMedia is jammed in the document feeder
(ADF).Remove jammed media from the document
feeder (ADF). Follow the instructions in the
onscreen dialog box, or see 
Clear jams from
the input-tray areas .
If the message persists after all jams have
been cleared, a sensor might be stuck or
broken. Contact an HP-authorized service or
support provider. See the HP support flyer, or
go to 
www.hp.com/support/LJM3027mfp  orwww.hp.com/support/LJM3035mfp .
LDAP server is not responding. Contact
administrator.The LDAP server has exceeded the time out
value for an address request.Verify the LDAP server address. See Solve
e-mail problems. Contact the network
administrator.
Load Tray 1: , The tray is empty or configured for a different
size than the size requested.Follow the instructions in the onscreen dialog
box.
Manually feed: , The specified job requires manual feed from
tray 1.Load the requested media into tray 1.
To override the message, touch  OK to use a
type and size of media that is available in
another tray.
Network connection required for digital
sending. Contact administrator.A digital-sending feature has been
configured, but a network connection is not
detected.Verify the network connection. See Solve
network printing problems . Contact the
network administrator.
Non HP supply installed Economode
disabledA non-HP supply or a refilled HP supply has
been installed.Follow the instructions in the onscreen dialog
box.
Novell Login RequiredNovell authentication has been enabled for
this destination.Enter Novell network credentials to access
the copy and fax features.
Order black cartridge The number of pages remaining for the print
cartridge has reached the low threshold. The
device was set to stop printing when a supply
needs to be ordered. Touch 
OK to continue printing until the print
cartridge is out of toner.
To order a new print cartridge, see 
Order
parts, accessories, and supplies .
Table 11-1  Control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
Output bin  fullThe specified output bin is full, and printing
cannot continue.Empty the bin to continue printing.
Password or name is incorrect. Please
enter correct login.The user name or password was typed
incorrectly.Retype the user name and password.
PIN is incorrect. Please enter a 4-digit PIN.The PIN format is incorrect.Type the 4-digit PIN.
PIN is incorrect. Please re-enter PIN.The PIN was typed incorrectly.Retype the PIN.
Please turn device off and install hard
disk.The requested job requires a hard disk, but
the device does not have a hard disk
installed.Turn the device off and install a hard disk.
Replace black cartridgeThe print cartridge is out of toner.
NOTEDepending on how the
device is configured, this message
might appear when it is time to order
a new print cartridge. In this case,
the message indicates that you can
touch  OK to continue printing.
Replace the print cartridge. (See Change the
print cartridge .)
Sanitizing disk % complete Do not
power offThe hard disk is being cleaned.Contact the network administrator.
Scan failure Press Start to rescanThe scan was unsuccessful and the
document needs to be rescanned.If necessary, reposition the document to
rescan it, and then press  Start.
SMTP gateway not respondingThe SMTP gateway has exceeded a time out
value.Verify the e-mail server address. See Solve
e-mail problems . Contact the network
administrator.
The digital sending service at  does not service this MFP.
Contact administrator.The device cannot communicate with the
specified IP address.Verify the IP address. Contact the network
administrator.
The digital sending service must be
upgraded to support this version of the
MFP firmware. Cont act administrator.The digital sending service is not supported
by the device firmware version that is
currently installed.Check the firmware version. Contact the
network administrator.
The folder you have entered is not a valid
folder.The folder name was entered incorrectly, or
the folder does not exist.Re-enter the folder name correctly, or add the
folder.
Tray XX Open or EmptyThe tray indicated is either open or empty.Load or close the tray. Printing can continue
from another tray.
Unable to connectA network connection is not detected.Verify the network connection. Contact the
network administrator.
Unable to copyThe device was unable to copy the document.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to 
www.hp.com/support/LJM3027mfp or www.hp.com/
support/LJM3035mfp.)
To temporarily hide this message in order to
fax or send to e-mail, touch  Hide.
Unable to sendA network connection is not detected.Verify the network connection. Contact the
network administrator.
Unable to send fax. Please check fax
configuration. The device is unable to send a fax job. Contact the network administrator.
Table 11-1
  Control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
Unable to send jobThe device is unable to send a job.To temporarily hide this message in order to
send e-mail, touch Hide. If this message
persists, contact an HP -authorized service or
support provider. (See the HP support flyer,
or go to 
www.hp.com/support/LJM3027mfp
or 
www.hp.com/support/LJM3035mfp .)
Unable to store jobThe device is unable to store a job.To temporarily hide this message in order to
fax or send to e-mail, touch  Hide. If this
message persists, contact an HP-authorized
service or support provider. (See the
HP support flyer, or go to 
www.hp.com/
support/LJM3027mfp  or www.hp.com/
support/LJM3035mfp.)
User name or password is incorrect.
Please re-enter.The user name or password was typed
incorrectly.Retype the user name and password.
User name, job name, or PIN is missing. One or more of the required items has not
been selected or typed. Select the correct user name and job name,
and type the correct PIN.
Table 11-1
  Control-panel messages (continued)
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							Common causes of jams
The device is jammed.1
CauseSolution
The media does not meet specifications.Use only media that meets HP specifications. See Mediaconsiderations.
A component is installed incorrectly.Verify that the print cartridge is correctly installed.
You are using media that has  already passed through a device
or copier.Do not use media that has  been previously printed on or
copied.
An input tray is loaded incorrectly.Remove any excess media from the input tray. Make sure that
the stack is below the maximum stack height mark in the tray.
See 
Load media .
The media is skewed.The input-tray guides are not adjusted correctly. Adjust them
so they hold the stack firmly in place without bending it.
The media is binding or sticking together.Remove the media, flex it, rotate it 180°, or flip it over. Reload
the media into the input tray.
The media is removed before it settles into the output bin.Reset the device. Wait until the page completely settles in the
output bin before removing it.
During two-sided printing, you removed the paper before the
second side of the document was printed.Reset the device and print the document again. Wait until the
page completely settles in the output bin before removing it.
The media is in poor condition.Replace the media.
The internal tray rollers are not picking up the media.If the media is heavier than 120 g/m2 (32 lb), it might not be
picked from the tray.
The media has rough or jagged edges.Replace the media.
The media is perforated or embossed.Perforated or embossed media does not separate easily. Feed
single sheets from tray 1.
Device supply items have reached the end of their useful life.Check the device control panel for messages prompting you
to replace supplies, or print a su pplies status page to verify the
remaining life of the supplies. See 
Use information pages .
Paper was not stored correctly.Replace the paper in the trays. Paper should be stored in the
original packaging in a controlled environment.
Not all device packing material was removed.Verify that the packing tape, cardboard, and plastic shipping
locks have been removed from the device.
1If the device still continues to jam, contact HP Cu stomer Support or your authorized HP service provider.
ENWW Common causes of jams 163
 
						

							Jam locations
Use this illustration to locate media jams in the device. For instructions about clearing jams, see Clear
jams.
1
2
3 45
1Automatic document feeder (ADF)
2Print cartridge
3Input trays
4Duplex path (for two-sided printing)
5Output bins
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							Jam recovery
The device has a jam-recovery feature that determines if the device will reprint jammed pages after the
jam is cleared.
● Auto
 instructs the device to automatically turn  jam recovery on when sufficient device memory.
● Off
 instructs the device not to a ttempt to reprint jammed pages. This setting helps conserve device
memory.
● On
 instructs the device to reprint any page that was involved in a paper jam after the jam has been
cleared.
NOTE During the recovery process, the device migh t reprint pages that were printed before the
jam occurred. Be sure to remove any duplicated pages.
To improve print speed and increase memory resour ces, you might want to disable the jam recovery.
Turn off jam recovery
1. From the Home screen, touch  Administration.
2. Touch  Device Behavior .
3. Touch  Warning/Error Behavior .
4. Touch  Jam Recovery .
5. Touch  Off.
6. Touch  Save.
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							Clear jams
When clearing jams, be very careful not to tear the media. If a small piece of media remains in the device,
it could cause additional jams.
Clear jams from the ADF
1. Open the ADF cover.
2.Lifting the green lever, rotate the pick mechanism until it stays open.
3.Gently try to remove the page without tearing it . If you feel resistance, go to the next step.
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							4.Open the scanner lid and gently loosen the medi a by using both hands. When the media is free,
gently pull it out in the direction shown.
5. Close the scanner lid, and then lower the roller assembly.
6.Close the ADF lid.
7.If any media is visible in the out put bin area, gently pull it out.
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							Clear jams from the input-tray areas
NOTETo remove media from the tray 1 area, slow ly pull the media out of the device. For all
other trays, complete  the following procedure.
1.Slide the tray out of the device, and re move any damaged paper from the tray.
2.If the edge of the paper is visible in the feed ar ea, slowly pull the paper down and out of the device.
If the paper is not visible, look in the front door area.
NOTE Do not force the paper if it will not move  easily. If the paper is stuck in a tray, try
removing it through the tray above (if app licable) or through the front door area.
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