HP CM8060 User Manual

							
General fax problems
Table 16-5  General fax problems
IssueCauseSolution
A fax was sent after pressing the  Stop
button on the control panel.Pressing the  Stop button does not cancel
faxes that have been completely
scanned and are in the job queue.To cancel a fax that is waiting in the job
queue, open the Job Status feature on
the control panel. See 
Cancel faxes
on page 180 .
The same billing code is being used for
all outgoing faxes.The default billing code is being used for
all faxes.If you want to use different billing codes
for different fax jobs, set the  Billing
Codes  setting to  Billing codes on .For
each fax job, a prompt appears so that
you can enter a billing code that is
different than the default billing code.
See 
Fax Setup menu on page 140 .
The  Fax feature does not appear on the
Home screen, or it is unavailable, even
though you have enabled the feature. If you are using the analog fax
accessory, it might not be connected
correctly, or it might be malfunctioning.Contact the HP-authorized support
person.
If you are using a LAN Fax service or an
Internet Fax service, the device might be
configured to use an internal modem
instead.Make sure the fax send method is 
not set
to  Internal Modem.  See 
Fax Setupmenu on page 140.
Problems with receiving faxes
Table 16-6   Problems with receiving faxes
IssueCauseSolution
The fax accessory is not answering
incoming fax calls.The phone line might not be an analog
phone line.The fax feature requires an analog
phone line. Digital phone lines and VoIP
lines are not supported.
The phone cord might be defective, or it
might not be connected correctly.Make sure you are using the phone cord
that came with the fax accessory. Also
make sure that the phone cord is
securely connected at both ends.
The phone line might not be working.Attach a phone to the wall jack and verify
that you can hear a dial tone and you can
make a phone call.
An answering machine might be
interfering with the incoming fax.Set the Rings To Answer  setting to a
lower number so that the device
intercepts the fax before the answering
machine answers the call.
A fax is being received very slow ly. The fax might be quite complex.Complex faxes take longer to send and
receive.
The fax might be set for a high resolution. Ask  the  sender  to  try  reducing  the
resolution.
ENWW Fax problems 247
 
						

							
IssueCauseSolution
Faxes are not being printed. The input trays might be empty.Make sure paper is loaded in the trays.
The Fax Printing Schedule  is set to
Always store faxes  or Use Fax Printing
Schedule .If you want faxes to print immediately, set
the Fax Printing Schedule  feature to
Always print faxes . See 
Time/Scheduling
menu on page 129.
If some faxes are being printed but
others are not, make sure the fax number
for the sender is not on the blocked fax
list. Open the 
Information  menu, and view
the  Blocked Fax List . If the number is on
the list, remove it by using the  Fax
Setup  menu. See 
Fax Setup menu
on page 140
Problems with sending faxes
Table 16-7   Problems with sending faxes
IssueCauseSolution
The fax transmission failed. The  phone line might not be an analog
phone line.The fax feature requires an analog
phone line. Digital phone lines and VoIP
lines are not supported.
JBIG is enabled, but the receiving fax
machine does not have JBIG capability.Turn off the  JBIG Compression  feature.
See 
Fax Setup menu on page 140 .
The receiving fax machine might be
malfunctioning.Try sending the fax to a different fax
machine.
The phone line might not be working.Attach a phone to the wall jack and verify
that you can hear a dial tone and you can
make a phone call.
The receiving fax machine might be
busy.Increase the  Redial On Busy , the Redial
On No Answer , or the Redial
Interval setting. See 
Fax Setup menuon page 140.
The phone line voltage might be low.Set the  Detect Dial Tone  setting to
Disabled , so the analog fax accessory
does not need to detect a dial tone in
order to send a fax. See 
Fax Setup menuon page 140 .
Noise on the phone line might be
interfering with fax communication.Reduce the  Maximum Baud Rate  setting
to reduce the chances that this kind of
error can occur. See 
Fax Setup menu
on page 140 .
The  Dialing Mode  setting might not
match the required setting for your
telephone service provider.Make sure the  Dialing Mode setting is
correct. See 
Fax Setup menuon page 140 .
If an error occurs during fax
transmission, part or all of the data might
be lost.Enable the  Error Correction Mode
feature so that the device sends the error
portion again.
The  Fax V.34  feature might be sending
faxes at a speed that is too high for
current phone line conditions. Temporarily disable this feature to see if
you can send the fax. See
Troubleshooting menu on page 150
.
Table 16-6   Problems with receiving faxes (continued)
248 Chapter 16   Solve problems ENWW
 
						

							
IssueCauseSolution
The fax is being sent, but very slowly.The resolution for scanning the original
document might be too high.When scanning the original document,
touch More Options  and then touch
Resolution . Set the resolution to a lower
level to increase the fax transmission
speed.
You might need to change the  Optimize
Text/Picture  setting to a different setting.When scanning the original document,
touch More Options  and then touch
Optimize Text/Picture . Adjust the setting
to optimize it more for text or printed
pictures rather than for photographs.
NOTE: If you are sending a fax of a
photograph, the fax takes longer to send
than for other types of documents.
If the receiving fax machine supports it,
turn on the  JBIG Compression  feature to
improve performance.See Fax Setup menu on page 140
You are unable to send faxes by using
the Windows PC Fax send fax driver.The  PC Fax Send  feature might be
disabled.You must enable the  PC Fax Send
feature before anyone can send faxes by
using the fax driver. See 
Fax Setup menu
on page 140 .
The fax was successfully sent from the
device, but the recipient did not receive
it.The receiving fax machine might be
turned off or out of paper.Ask the recipient to verify that the fax
machine is on and has paper.
The receiving fax machine might be
malfunctioning.Try sending the fax to a different fax
machine.
No notification was received, although
the option to receive a notification was
selected. The default e-mail address for
notifications might not be set, or it might
be incorrect.Sign in to the device, and verify that the
e-mail address for the notification option
is correct.
Table 16-7
  Problems with sending faxes (continued)
ENWW Fax problems 249
 
						

							
Problems with E-mail, Alerts, and AutoSend
You can use the information in this section to identify and resolve problems that are related to the SMTP
server for the E-mail digital send feature and for the  notification server that is used for the Alerts and
AutoSend features.
It is possible to use the same server for the E-mail f eature and for the notification server, as long as that
server does not require authentication. If you want to  use a server that requires authentication for the
E-mail feature, you must use a different server for th e notification server. The notification server must
not require authentication.
Problems with sending to e-mail
1. Make sure the E-mail feature is enabled. Use the  Digital Sending tab in the embedded Web server
to enable the feature. See 
Advanced e-mail setup on page 41 .
2. If the feature is enabled, and y ou are unable to send e-mails, the SMTP server might not be set
up correctly. The cause could be any of the following problems:
● Authentication is required for the server, but
 no authentication information is sent.
● The network address or hostname for the SMTP server is incorrect.
● The SMTP server is not accept
ing e-mail (port 25 is not open).
3. Check the SMTP server setup to identify the problem. See 
Check the SMTP server setup
on page 251.
Problems with Alerts and Autosend
1. Open the embedded Web server. See Open the embedded Web server on page 40.
2. Select the  Settings tab, and then select  Notification Server.
3. Make sure that the box next to  Enable Outgoing E-mail is selected.
4. Verify that the SMTP server that you are usin g does not require authentication. If it requires
authentication, use a different SMTP server
5. Make sure that a valid e-mail  address is configured for the Device E-mail Address.
6. Verify that the SMTP server is conf igured for either of the following:
● Open relaying
● The domains for all the e-mail addresses in the 
distribution lists are listed as allowed outgoing
domains.
7. Follow the procedures for checking the SMTP server setup. See 
Check the SMTP server setup
on page 251.
NOTE: Steps 6 and 7 of the procedure for checking  the SMTP server do not pertain to the
notification server. The no tification server must not require authentication.
250 Chapter 16   Solve problems ENWW
 
						

							
Check the SMTP server setup
NOTE:This procedure is for Windows operating syst ems. The following steps show examples of
responses from the server. The text portion of  the response can vary from server to server.
1.Obtain the SMTP server gateway hostname. You can find this information on the configuration
page. Print a configuration page from the  Administration menu on the control panel, or open the
Information  tab on the embedded Web server.
2. Open a Windows command prompt: click  Start, click  Run, and then type  cmd.
3. Type  telnet  followed by the SMTP gateway hostname and then the number 25, which is the port
over which the device is communicating. For example, type  telnet example.com 25
4. Press  Enter. If the SMTP gate way hostname is not valid, the response contains the following
message:  Could not open connection to the host on port 25: Connect Failed .
5. If the SMTP gateway hostname is not valid, reconfigure the server.
● For the e-mail digital-
send feature, use the  Digital Sending tab in the embedded Web server
to configure the device to use a different SMTP server. See 
Advanced e-mail setup
on page 41 .
● For Alerts and AutoSend, use the 
Notification Server page on the Settings tab in the
embedded Web server to configure the devic e to use a different notification server.
If you receive a reply such as  220 smtp.hostname, the SMTP gateway hostname is valid.
Continue with the next step.
6. Identify yourself to the SMTP server. At the prompt, type  HELO followed by your host name. Press
Enter . You should receive a reply.
7. Attempt to authorize to the SMTP  server. At the prompt, type AUTH. Press  Enter.
8. If the reply is  503.5.3.3 AUTH not available , then the SMTP server does not require
authentication.
If the reply is  250 AUTH ...  or 334 , the SMTP server requires  authentication. Use the E-mail
Setup  page on the  Digital Sending  tab of the embedded Web server to configure the correct
authentication information.
NOTE: The notification server cannot require authen tication. Use an SMTP server that does not
require authentication.
9. Verify that the server recognizes the e-mail acco unt that is sending the message. At the prompt,
type  MAIL FROM:  where “” is the e-mail
address you are testing.
If the response is  550 Requested action not taken: mailbox unavailable , then the
server cannot find the mailbox for that address.
If the response is  550 Requested action not taken: mailbox name not allowed ,
then the e-mail address is not valid.
10. Verify that the server has sent the e-ma il to the recipient. At the prompt type RCPT
TO:  where “” is the e-mail address for
the recipient.
ENWW Problems with E-mail , Alerts, and AutoSend 251
 
						

							
If the response is 550 Requested action not taken: mailbox unavailable , then the
server cannot find the mailbox for that address.  The recipient e-mail account might be configured
so that it cannot receive messages from the device.
If the response is  551 User not local: please try  , where “” is a different e-mail address,  then the e-mail account is not active.
252 Chapter 16   Solve problems ENWW
 
						

							
Problems with sending to a network folder
Table 16-8  Network folder problems
IssueCauseSolution
All users are unable to store jobs in the
network folder.A firewall might be interfering.If IPsec is enabled, it could be interfering
with digital-send features. Try disabling
IPsec. See 
Networking and I/O menuon page 133.
The server might be turned off.Verify that the server is turned on.
A particular user is unable to store jobs
in the network folder.The folder might have restrictions on who
can write to it.If write-access is controlled for the folder,
you must sign in again to save a file to
that folder.
If you are trying to send the job to a folder
that is not one of the Quick Access
folders, the path to the folder might not
be correct.Verify that you have typed the correct
network path.
If you specified a fo lder by editing the
path to a Quick Access Folder, you might
not have permission for the new folder.Make sure you have permission to store
jobs in this folder.
The user might not be authenticated to
the network server.Verify that the user has the required
credentials to access the server where
the network folder resides.
The user might have specified a file type
that is not supported.Try saving the file with a different file-type
extension.
No notification was received, although
the option to receive a notification was
selected. The default e-mail address for
notifications might not be set, or it might
be incorrect.Sign in to the device, and verify that the
e-mail address for the notification option
is correct.
ENWW Problems with sending to a network folder 253
 
						

							
Network-connectivity problems
1.The device supports va rious network protocols (TCP/IP, IPX/ SPX, Novell/NetWare, AppleTalk, and
DCL/LLC). Make sure that the correct  protocol is enabled for your network.
2. Print the configuration pages. On the HP Jetdirect page, verify the following items for your protocol:
● Under HP Jetdirect Configuration, 
the status is I/O Card Ready.
● The status is Ready.
● A network address is listed.
● The configuration method (Confi
g by:) is listed correctly.
Verify communication over the network
If the HP Jetdirect configuration page shows a netw ork address for the device, use this procedure to
verify that the device is communicating with other devices on the network.
1. Open a command prompt:
a. Windows : Click Start, click  Run, and then type  cmd. A Windows command prompt opens.
b. Macintosh : Click Applications , click Utilities , and then open the Terminal application. The
terminal window opens.
2. Type  ping followed by the network address. For example, type  ping XXX.XXX.XXX.XXX where
XXX.XXX.XXX.XXX is the IPV4 network address that  is shown on the HP Jetdirect configuration
page. If the device is communicating  over the network, the response is a list of replies from the
device.
NOTE: If you are using a Macintosh computer, you must  escape from the ping before continuing.
Press and hold  ctrl and then press  z.
3. Verify that the network address is not a du plicate of another address on the network.
a. At the prompt, type  arp -a.
b. Find the network address in the list and compare its physical address to the hardware address
that is listed on the HP Jetdirect conf iguration page in the section called HP Jetdirect
Configuration .
c. If the addresses match, all network communications are valid.
254 Chapter 16   Solve problems ENWW
 
						

							
A Specifications
This appendix contains information about the following topics:
●
Physical specifications
●
Electrical specifications
●
Acoustic specifications
●
Environmental specifications
ENWW 255
 
						

							
Physical specifications
Table A-1  Device size
DimensionBase unitBase unit with Tray 5Base unit with optional
finisherBase unit with Tray 5
and optional finisher
Height1220 mm (48 inches)1220 mm (48 inches)1220 mm (48 inches)1220 mm (48 inches)
Width1040 mm (41 inches)1700 mm (67 inches)1990 mm (78 inches)2160 mm (85 inches)
Depth 840 mm (33 inches) 840 mm (33 inc hes) 840 mm (33 inches) 840 mm (33 inches)
Table A-2  Required space for servicing
DimensionBase unitBase unit with Tray 5Base unit with optional
finisherBase unit with Tray 5
and optional finisher
Height2130 mm (84 inches)2130 mm (84 inches)2130 mm (84 inches)2130 mm (84 inches)
Width3704 mm (146 inches)3224 mm (126 inches)3514 mm (138 inches)3684 mm (145 inches)
Depth 3704 mm (146 inches) 3704 mm (146 inches) 3704 mm (146 inches) 3704 mm (146 inches)
256 Appendix A   Specifications ENWW