HP CM8060 User Manual

							
3.At the computer, check to see if the print queue  is stopped, paused, or set to print offline.
● Windows
: Click Start, click  Settings , and then click  Printers or Printers and Faxes . Double-
click  HP CM8060 Color MFP with Edgeline Technology .
● Macintosh
: Open Print Center , Print Setup Utility , or Print & Fax  under System
Preferences , and double-click the line for the  HP CM8060 Color MFP with Edgeline
Technology .
4. Try printing a document from a different software  program. If the document prints, the problem is
with the software program that you are using.
5. Try sending a print job from a different computer . If the document prints, the problem is with the
computer you are using.
6. If you cannot identify the sour ce of the problem, contact HP.
ENWW Problem-solving checklists 237
 
						

							
Control-panel messages
The status line on the touchscreen alerts you of potential problems with the device.
Errors: If the device has an error, a message appears th at describes the error. The message also has
instructions for solving the problem. The error button (
) remains on the status line until the error is
resolved.
Warnings : The warning button (
) appears when the device has a problem but can continue
functioning. Touch the warning button to see a messa ge that describes the problem. The message also
has instructions for solving the problem.
If you are unable to resolve any error or warning me ssages, contact the system administrator for help.
238 Chapter 16   Solve problems ENWW
 
						

							
Clear jams
If a jam occurs, a message appears on the control panel to describe where the jam is located. The
message also contains instructions for finding the jam, including a short video that shows which
components to move and which doors to open.
Precautions for clearing jams
WARNING! To avoid injury, do not touch moving parts. Do not reach into the device except to clear
jams, to replace ink cartridges,  or to add or remove paper.
WARNING!To avoid injuring your fingers, do not attempt to clear a staple jam while the device is
processing other jobs. Wait until the control-panel message prompts you to clear the jam.
CAUTION: To protect the printheads from electrostatic di scharge, be sure to touch the horizontal metal
bar to ground yourself before clearing jams that ar e near the printheads. The printheads are above the
print-drum area.
CAUTION: Be careful not to get ink on your skin or clothes when clearing jams. If ink gets on your
skin or clothes, wash with warm soap and water.
Method for clearing jams
1. On the device, lighted amber arrows indicate which door to open to find the jam. Open the door
and look for more lighted amber arrows. The lights indicate which component to open next in order
to locate the jammed paper.
NOTE: Open only the doors and panels indicated by the lights.
2.To remove the jammed paper, grasp it and carefully  pull it out of the device. If the paper tears, be
sure to remove all of the torn pieces.
3. After clearing the jam, close all the doors. Before it continues processing the job, the device clears
any remaining paper in the paper path. The devic e reprints the jammed pages and then continues
printing the job.
ENWW Clear jams 239
 
						

							
Prevent jams
Follow these guidelines to prevent jams.
●When loading paper into the trays, always make su
re the tray is configured for the correct type of
paper.
● Load full reams of paper into Trays 2, 3, 4, and 5. Do not divide the reams into smaller sections
when loading paper.
● Use only the types of paper th
at the device supports. See 
Supported paper on page 154.
● When using the document feeder, remove staples
, paper clips, adhesive papers, and any other
objects that are attached to the original document.
● Always feed paper short-edge first. See the labels 
on each tray for the correct way to load paper.
● When loading Edgeline Glossy paper 
into Tray 1, fan the paper stack to separate the sheets before
placing them in the tray. This helps prevent the sheets from sticking together.
● Before using any paper, verify that it is of good qu
ality and is free of cuts, nicks, tears, spots, loose
particles, dust, wrinkles,  curls, or bent corners.
CAUTION:To prevent jams and to maintain print qualit y, make sure that each tray is configured
correctly for the paper type it contains.
240 Chapter 16   Solve problems ENWW
 
						

							
Paper-handling problems
Table 16-1  Paper-handling problems
IssueCauseSolution
Pages come out at uneven intervals.Pages that have heavier coverage take
longer to process.This is normal.
Pages come out in a different order than
expected.Because some pages take longer to print
than others, the device sometimes
begins printing those out of sequence.
The finished pages come out in the
correct order, but in the fastest possible
time.HP recommends that you do not use this
device for printing on sequential paper,
such as pre-numbered checks or
invoices.
The device picks up multiple sheets of
paper at the same time.The paper might be damaged, or it might
have been trimmed from a larger size.
If you are using HP Edgeline Glossy
paper, the pages might be sticking
together.
The separation pads in the tray pickup
mechanism might be worn or dirty.Do not use paper that is wrinkled or has
bent corners.
Do not mix different paper types, brands,
or weights in the tray.
Always fan the stack of HP Edgeline
Glossy paper before loading the sheets
into the tray.
If the problem continues, contact HP.
The device picks up no sheets of paper.The paper might be too smooth.
The separation pads in the tray pickup
mechanism might be worn or dirty.Try using a different type of paper.
If the problem continues, contact HP.
Printed or copied pages have folded
corners, dented edges, or scratches on
the surface.Debris might be in the paper path.
The paper might not meet specificationsMake sure that all remnants of paper are
cleared from the device after clearing a
jam.
Use only paper that meets specifications
for this device. See 
Supported paperon page 154.
If the problem continues, contact HP.
Printed pages are curled.The paper might be too dry.
The paper might be too light-weight.
Black ink causes wrinkling and curling
more than colored ink.
The device might have an internal
problem. Store paper in an area that has a relative
humidity between 45% and 55%.
Try using a heavier weight paper.
If the problem continues, contact HP.
Printed pages have wrinkles in the image
area.
ENWW
Paper-handling problems 241
 
						

							
IssueCauseSolution
Printed pages are wet.The tray might be configured for a
different type of paper than the type that
is loaded.
The paper might not meet specifications.
The paper might be too light in weight.Make sure that the tray is configured for
the correct type of paper.
Use only paper that meets specifications
for this device. See 
Supported paper
on page 154.
Use paper that is heavier than 60 g/m
2
(16 lb bond). If the problem continues, try
setting the paper type to  Cardstock.
If the problem continues, contact HP.
Pages come out slowly when printing on
large paper (11x17 or A3 size). To avoid paper jams and reduced print
quality, the device sometimes prints very
slowly onto large-format paper that is
short-grain and weighs less than 120 g/
m² (32 lb).If the device normally uses 11x17 or A3
size paper that you know is long-grain, or
is at least 120 g/m² (32 lb) in weight, set
the Tray Behavior setting for 
Grain
Direction 11x17 and A3  to Long-grain
Paper . Do not use this setting for paper
that is short-grain and lighter weight than
120 g/m² (32 lb).
Also, make sure the paper type is
described correctly when the paper tray
is loaded.
Table 16-1   Paper-handling problems (continued)
242 Chapter 16   Solve problems ENWW
 
						

							
Image-quality problems
Use the information in this section to solve problems with the quality of printed images
Image-quality problems that occur for copy and print jobs
Table 16-2  Image-quality problems that occur for copy and print jobs
IssueCauseSolution
Printed pages smudge easily
immediately after printing.The tray might be configured for a
different type of paper than the type that
is loaded.
The paper might not meet specifications.
The bonding-agent cartridge might be
nearly empty.Make sure that the tray is configured for
the correct type of paper.
Use only paper that meets specifications
for this device. See 
Supported paper
on page 154.
Try using a heavier weight paper.
Use the embedded Web server or the
control panel to view the supplies status
page. If the bonding-agent cartridge is
nearly empty, replace it.
If the problem continues, contact HP.
Ink soaks through the paper to the
second side.
Ink from one page is transferred to the
back of another page in the output bin.This problem can occur if you are using
coated glossy paper.Use only paper that meets specifications
for this device. See 
Supported paper
on page 154 .
Use only HP Glossy for Edgeline papers.
Do not use coated paper that was
developed for use with offset printers.
Ink marks are on the back side of the
page.If you are using prepunched paper, and
you have not set the paper type correctly,
ink can be deposited through the holes
onto the drum.
After a jam, some ink might remain on the
surface of the drum.If you are using prepunched paper,
always set the paper type to
Prepunched . The device adjusts the
image so ink is not deposited through the
holes.
After clearing a jam, print a few pages to
remove excess ink.
Images smear when using glossy paper.Many types of coated papers do not work
well with this device.Use only paper that meets specifications
for this device. See 
Supported paperon page 154 .
Use only HP Glossy for Edgeline papers.
Do not use coated paper that was
developed for use with offset printers.
Vertical streaks or bands of faded color
appear on printed pages.Debris might be in the paper path.
The bonding-agent cartridge might be
nearly empty.
The device might have an internal
problem. Make sure that all remnants of paper are
cleared from the device after clearing a
jam.
Use the embedded Web server or the
control panel to view the supplies status
page. If the bonding-agent cartridge is
nearly empty, replace it.
If the problem continues, contact HP.
Text appears blurred.
Edges of lines seem ragged.
ENWW
Image-quality problems 243
 
						

							
IssueCauseSolution
Printed images have a mottled
appearance.The bonding-agent cartridge might be
nearly empty.
The paper might be of poor quality.
The device might have an internal
problem.Use the embedded Web server or the
control panel to view the supplies status
page. If the bonding-agent cartridge is
nearly empty, replace it.
Use only paper that meets specifications
for this device. See 
Supported paperon page 154.
If the problem continues, contact HP.
Adjoining color areas blend into each
other.
Edges of the image appear fuzzy or
ragged.
Width of lines or text varies on one page.
Printed images are too light or too dark.
Pages are completely blank.If you are copying from the glass, the
original document mi ght be missing, or
the printed side is facing up.
If you are copying from the document
feeder, another page might be resting on
the small glass strip that is under the
scanner lid.
The device might be picking up multiple
sheets of paper at the same time.Make sure the original document is
placed in the upper-left corner of the
glass, with the printed side down.
When using the document feeder, make
sure no pages are underneath the
scanner lid.
If the device is picking up multiple sheets
at the same time, the separation pads in
the tray pickup mechanism might be
worn or dirty. Contact HP.
If the problem continues, contact HP.
Paper expands and bubbles, especially
in areas where ink coverage is high.The environment where the device is
located might be too cold or too dry.
The device might have an internal
problem.For best results, maintain a consistent
environment that meets specifications
for this device. See 
Environmental
specifications on page 259 .
If the problem continues, contact HP.
The image seems skewed with respect
to the edge of the page.The paper might not be the correct size
or it might not have square corners.
The device might have an internal
problem.Use only paper that meets specifications
for this device. See 
Supported paper
on page 154 .
If the problem continues, contact HP.
The colors on the printed page are
incorrect.The tray might be configured for a
different type of paper than the type that
is loaded.
The wrong paper type might have been
selected in the printer driver.
The paper might not meet specifications.
The device might have an internal
problem.Make sure that the tray is configured for
the correct type of paper.
Make sure to select the paper type in the
printer driver that matches the paper that
is loaded in the tray.
Use only paper that meets specifications
for this device. See 
Supported paper
on page 154 .
If the problem continues, contact HP.
Colors of an image gradually vary from
one color to another.
Images that are printed on A3-size paper
turn pink over time.The paper might not meet specifications.Use HP Office Long Grain A3 (Colorlok)
paper.
The image is the incorrect size or is
placed on the page incorrectly. The device might have an internal
problem.Contact HP.
Table 16-2
  Image-quality problems that occur  for copy and print jobs (continued)
244 Chapter 16   Solve problems ENWW
 
						

							
IssueCauseSolution
Colors are inconsistent from one page to
the next.The device might have an internal
problem.Contact HP.
Colors overlap each other.
Colors seem faded.
Colors are uneven in filled areas.
Images seem grainy.The paper might not meet specifications.
The device might have an internal
problem.Use only paper that meets specifications
for this device. See 
Supported paper
on page 154
.
Contact HP.
Printed pages have speckles of color.
Horizontal streaks or bands of faded
color appear on printed pages.
The printed page has repeating patterns.
Image-quality problem
s that occur only for copy jobs
Table 16-3  Image-quality problems that occur only for copy jobs
IssueCauseSolution
Streaks appear on copied pages when
using the document feeder.The small glass strip at the left of the
flatbed scanner glass might be dirty.Clean the glass scanner strip. See Clean
the device on page 232.
Spots appear on copied pages when
using the flatbed glass.The flatbed glass might be dirty.Clean the scanner glass. See Clean the
device on page 232 .
Colors on the printed page do not match
colors on the original document. The tray might be configured for a
different type of paper than the type that
is loaded.Make sure that the tray is configured for
the correct type of paper. See 
Load trays
on page 162
.
Image-quality problem s that occur only for print jobs
Table 16-4  Image-quality problems that occur only for print jobs
IssueCauseSolution
The printed page has the wrong font.The printer driver might not be
communicating correctly with the device.
The device might have an internal
problem. If you are using a Windows computer, try
using a different printer driver.
Make sure you are using the latest driver.
Download current drivers from
www.hp.com/support/CM8060edgeline
or 
www.hp.com/support/CM8050edgeline .
If the problem continues, contact HP.
The printed page has missing
information.
Table 16-2
  Image-quality problems that occur for copy and print jobs (continued)
ENWW Image-quality problems 245
 
						

							
Fax problems
Before you can use the fax feature, you must set the date, time, location, and fax header information.
This is a legal requirement in the U.S. and many other countries/regions.
Use the information in the following sections to resolve fax problems.
Fax checklist
1.Make sure you are using the phone cord that came with the fax accessory. The analog phone cord
that came with the fax accessory meets RJ11 spec ifications. The fax accessory requires an analog
phone cord and an analog phone line.
2. Make sure the phone jack is seated correc tly in the fax connector on the device.
3. Make sure the phone line is working correctly. Attach a phone to the wall jack and verify that you
can hear a dial tone and you can make a phone call.
4. Make sure you are using an  analog phone system. Some business phone systems are digital and
are not compatible with the fax accessory. The device  cannot send or receive faxes if it is connected
to a voice-over-Internet (VoIP) phone system.
5. Make sure the fax accessory is connected to the first incoming phone line. HP recommends against
using a roll-over phone line in which incoming calls are sent to the next available phone line.
6. Make sure you are not using a parallel or “T” phone-line splitter. These splitters can degrade the
phone signal.
7. If you are using a surge-protector between the fax  accessory and the wall jack, it could be causing
communication problems. Try connecting the fax accessory directly to the phone jack on the wall.
8. If you are using a voice-messaging service or an answering machine, make sure the “rings to
answer” setting for the messaging service or answerin g machine is higher than the “rings to answer”
setting for the fax accessory.
9. Print the configuration pages to verify that the fax accessory is correctly installed and is functioning
correctly. If the configuration pages do not include a fax accessory page, then the fax accessory
is not installed correctly. If the fax  accessory page prints, look under the  Hardware Information
for the  Modem Status  section.
● Operational/Enabled
: The fax accessory is installed and ready.
● Operational/Disabled
: The fax accessory is installed, but the Fax feature is disabled. Enable
the fax feature by using the  Fax tab in the embedded Web server. Select  Fax Send Setup.
See 
Fax send setup on page 52 .
● Non-operational
: The fax firmware has a problem, and it needs to be updated. Contact the
HP-authorized support person.
● Damaged
: The fax accessory is damaged. Contact the HP-authorized support person.
246 Chapter 16   Solve problems ENWW