Epson Wf 3620 Manual
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for TWAIN-compliant OCRscanning software, suchasABBYY FineReader. Todownload Epson Scan, visitEpsons driverdownload site(U.S. downloads orCanadian downloads ). Parent topic:Solving Scanning Problems Related concepts When toUninstall YourProduct Software Related references Windows SystemRequirements OS XSystem Requirements Related tasks Scanning withOSXUsing Image Capture Cannot StartEpson Scan If you cannot startEpson Scan,trythese solutions: • Make sureyourproduct isturned onand anyinterface cablesaresecurely connected atboth ends. • Make sureEpson Scanisselected inyour scanning program. • Make sureyourcomputer isnot running inapower-saving mode,suchassleep orstandby. Ifso, wake yoursystem andrestart Epson Scan. • Check theconnection settingandtesttheconnection usingEpson ScanSettings: Windows 8.x:Navigate tothe Apps screen andselect EPSON ScanSettings .Make surethecorrect Connection settingisselected, thenclicktheTest button. Windows (otherversions) :Click orStart >All Programs orPrograms >EPSON >EPSON Scan >EPSON ScanSettings .Make surethecorrect Connection settingisselected, thenclickthe Test button. OS X:Open theApplications folder,clickEpson Software ,and click EPSON ScanSettings .Make sure thecorrect Connection settingisselected, thenclicktheTest button. • Make sureyoudonot have multiple versions ofEpson Scaninstalled. Ifyou do,uninstall bothversions and install oneversion. • Ifyou upgraded youroperating systembutdidnot reinstall EpsonScan,tryreinstalling it. Note: WithOSX10.6, 10.7,10.8,or10.9, inaddition toscanning withImage Capture, youcan download andinstall Epson Scanscanning software. EpsonScanprovides additional imageadjustment and photo correction featuresforenhancing scannedimages,andprovides aninterface forTWAIN- 311
compliant OCRscanning software, suchasABBYY FineReader. Todownload EpsonScan,visitEpsons driver download site(U.S. downloads orCanadian downloads ). Parent topic:Solving Scanning Problems Related tasks Starting aScan Using theEpson ScanIcon Scanning withOSXUsing Image Capture Solving Scanned ImageQuality Problems Check thesesections ifa scanned imageonyour computer screenhasaquality problem. Image Consists ofaFew Dots Only Line ofDots Appears inAll Scanned Images Straight Linesinan Image Appear Crooked Image isDistorted orBlurry Image Colors arePatchy atthe Edges Image isToo Dark Back ofOriginal ImageAppears inScanned Image Ripple Patterns Appearinan Image Scanned ImageColors DoNot Match Original Colors Scan AreaisNot Adjustable inThumbnail Preview Scanned ImageEdges areCropped Parent topic:Solving Problems Image Consists ofaFew Dots Only If your scanned imageconsists onlyofafew dots, trythese solutions: • Make sureyouplaced youroriginal forscanning facingthecorrect way. • Ifyou arescanning usingtheEpson ScanBlack &White setting, adjusttheThreshold settingand scan again. Parent topic:Solving Scanned ImageQuality Problems Related references Available ImageAdjustments -Office Mode 312
Related topics Placing Originals onthe Product Line ofDots Appears inAll Scanned Images If a line ofdots appears inall your scanned images,cleanthescanner glasswithasoft, dry,lint-free cloth oruse asmall amount ofglass cleaner onthe cloth, ifnecessary. Papertowels arenot recommended. Caution: Donot spray glasscleaner directlyonthe scanner glass. Parent topic:Solving Scanned ImageQuality Problems Related tasks Cleaning YourProduct Straight Linesinan Image Appear Crooked If straight linesinan original appearcrooked inascanned image,makesuretoplace youroriginal straight whenyouscan it. Parent topic:Solving Scanned ImageQuality Problems Related topics Placing Originals onthe Product Image isDistorted orBlurry If a scanned imageappears distorted orblurry, trythese solutions: • Make sureyouroriginal isnot wrinkled orwarped. Thismay prevent theoriginal fromlaying flatonthe scanner glass. • Do not move youroriginal oryour product duringscanning. • Your product willnot operate properly whiletiltedatan angle. Placeiton aflat, stable surface that extends beyondthebase ofthe product inall directions. • Adjust theseEpson Scansettings (ifavailable) andtryscanning again: • Select theUnsharp Masksetting. • Adjust theAuto Exposure setting. • Increase theResolution setting. Parent topic:Solving Scanned ImageQuality Problems 313
Related topics Selecting EpsonScanSettings Image Colors arePatchy atthe Edges If you arescanning athick orwarped original, coveritsedges withpaper toblock external lightasyou scan it. Parent topic:Solving Scanned ImageQuality Problems Image isToo Dark If your scanned imageistoo dark, trythese solutions: • Adjust theseEpson Scansettings (ifavailable) andtryscanning again: • Auto Exposure • Brightness • Histogram Adjustment • Check thebrightness andcontrast settingsofyour computer monitor. Parent topic:Solving Scanned ImageQuality Problems Related topics Selecting EpsonScanSettings Back ofOriginal ImageAppears inScanned Image If an image fromtheback ofathin original appears inyour scanned image,placeapiece ofblack paper on the back ofthe original andscan itagain. Parent topic:Solving Scanned ImageQuality Problems Ripple Patterns Appearinan Image You may seearipple pattern (calledamoir é) in scanned imagesofprinted documents. Thisiscaused by interference fromdiffering pitchesinthe scanners screenandyour originals halftonescreen.To reduce thiseffect, adjusttheseEpson Scansettings (ifavailable) andtryscanning again: • Select theDescreening setting. • Select alower Resolution setting. Parent topic:Solving Scanned ImageQuality Problems 314
Related topics Selecting EpsonScanSettings Scanned ImageColors DoNot Match Original Colors Printed colorscannever exactly matchthecolors onyour computer monitorbecause printersand monitors usedifferent colorsystems: monitorsuseRGB (red,green, andblue) andprinters typically use CMYK (cyan,magenta, yellow,andblack). Check thecolor matching andcolor management capabilitiesofyour computer, displayadapter, andthe software youareusing tosee ifthey areaffecting thepalette ofcolors youseeonyour screen. To adjust thecolors inyour scanned image,adjusttheseEpson Scansettings (ifavailable) andtry scanning again: • Change theImage Typesetting andexperiment withdifferent combinations ofthe next settings. • Adjust theTone Correction setting. • Adjust theAuto Exposure setting. Parent topic:Solving Scanned ImageQuality Problems Related topics Selecting EpsonScanSettings Scan AreaisNot Adjustable inThumbnail Preview If you cannot adjustthescan areawhile viewing aThumbnail previewinEpson Scan,trythese solutions: • Create ascan areabydrawing amarquee onyour preview imageandadjusting itas necessary. • Switch toNormal preview mode,ifavailable, andpreview yourimage again. Parent topic:Solving Scanned ImageQuality Problems Related concepts Image Preview Guidelines Related tasks Selecting aScan Area-Office Mode Selecting aScan Area-Professional Mode Scanned ImageEdges areCropped If the edges ofascanned imagearecropped, makesureyouroriginal isplaced correctly forscanning. If necessary, moveyouroriginal awayfromtheedges ofthe scanner glassslightly. 315
Parent topic:Solving Scanned ImageQuality Problems Related topics Placing Originals onthe Product Solving FaxingProblems Check thesesolutions ifyou have problems faxingwithyour product. Cannot SendorReceive Faxes Cannot Receive FaxeswithaTelephone Connected toYour Product Parent topic:Solving Problems Cannot SendorReceive Faxes If you cannot sendorreceive faxes,trythese solutions: • Make suretherecipients faxmachine isturned onand working. • Make surepaper isloaded correctly inyour product. • Make sureReceive Modeisset toAuto soyou canreceive faxesautomatically. • Check thatthecable connecting yourtelephone walljack toyour products LINEportissecure. • Print afax connection reportusingyourproduct controlpanelorfax software tohelp diagnose the problem. • Verify thatthetelephone walljack works byconnecting aphone toitand testing it. • Ifthere isno dial tone andyouconnected theproduct toaPBX (Private BranchExchange) phoneline or Terminal Adapter,changetheLine Type setting toPBX .If you stillcannot sendafax, turn offthe turn offthe products dialtone detection setting.(Turning offthe dial tone setting maycause the product todrop thefirst digit ofafax number though.) • Ifyou connected yourproduct toaDSL phone line,youmust connect aDSL filtertothe phone jackto enable faxingovertheline. Contact yourDSLprovider forthe necessary filter. • Ifyour telephone linehas static, turnoffyour products errorcorrection modefaxcommunication setting andtryfaxing again. • Try lowering yourproducts faxspeed setting. • Make suretheerror correction mode(ECM) setting isturned onifyou aretrying tosend orreceive a color fax. 316
Note: Ifyour product isconnected toaVoIP (Voice overInternet Protocol) phoneline,keep inmind that fax machines aredesigned towork overanalog phonelines.Epson cannot guarantee thatfax transmission willwork when usingVoIP. If your phone lineincludes voicemailanswering services,callsorfaxes maybeinadvertently received by your voice mailservice. Parent topic:Solving FaxingProblems Related tasks Connecting aTelephone orAnswering Machine Using theFax Setup Wizard Selecting theLine Type Selecting Advanced FaxSettings Receiving FaxesAutomatically Printing FaxReports Related topics Loading Paper Cannot Receive FaxeswithaTelephone Connected toYour Product If you cannot receive faxeswhen atelephone isconnected toyour product, trythese solutions: • Make sureyourtelephone isconnected toyour products EXTport. • Make suretheReceive Modeisset toManual . Note: When answering acall that isafax, wait until theproducts LCDscreen displays amessage thata connection hasbeen made before youhang up. Parent topic:Solving FaxingProblems Related tasks Connecting aTelephone orAnswering Machine Using theFax Setup Wizard Solving Memory CardProblems Check thesesolutions ifyou have problems usingmemory cardswithyour product. Memory CardDoes NotFitInto aSlot 317
Cannot VieworPrint Photos fromaMemory CardorDevice Cannot Transfer PhotosToorFrom aMemory CardorDevice Cannot AccessMemory CardFrom aNetworked Mac Parent topic:Solving Problems Memory CardDoes NotFitInto aSlot If a memory carddoes notfitproperly inaslot, donot force itin. You may need touse anadapter with your memory card. Parent topic:Solving Memory CardProblems Related references Memory CardTypes Related tasks Inserting aMemory Card Cannot VieworPrint Photos fromaMemory CardorDevice If you cannot vieworprint photos fromamemory cardorUSB device inserted inyour product, trythese solutions: • Make sureyourmemory cardordevice iscompatible withtheproduct. • Make surethefiles onyour memory cardordevice areinthe correct format. • Ifyou have toomany photos onyour memory cardordevice, youmay notsee allthe photos you expect ormay beprompted toselect agroup ofphotos bydate. Reduce thenumber ofphotos onyour card orselect onegroup ofphotos atatime. Check thespecifications forthe maximum numberof photos. Parent topic:Solving Memory CardProblems Related references Memory CardTypes Memory CardandUSB Device FileSpecifications Related tasks Inserting aMemory Card 318
Cannot Transfer PhotosToorFrom aMemory CardorDevice If you have problems transferring photostoor from amemory cardorUSB device inserted inyour product, trythese solutions: • Make sureyourmemory cardordevice iscompatible withtheproduct. • Make sureyourproduct issecurely connected toyour computer. • Ifyou aretransferring photostoamemory card,check thememory cardswrite-protect tabtomake sure itis set toallow writing tothe card. • Make surethatthefilesharing settingforyour product isset correctly. Parent topic:Solving Memory CardProblems Related references Memory CardTypes Memory CardandUSB Device FileSpecifications Related topics Transferring PhotosonaMemory CardorUSB Device Cannot Access Memory CardFrom aNetworked Mac If you cannot access amemory cardinserted inyour product fromaMac connected toyour product over a network, youmay have dragged theMemory Cardapplication icontothe Trash. Check theTrash contents andrestore theicon, ifpossible. Parent topic:Solving Memory CardProblems When toUninstall YourProduct Software If you have aproblem thatrequires youtouninstall andre-install yoursoftware, followtheinstructions for your operating system. Uninstalling ProductSoftware -Windows Uninstalling ProductSoftware -OS X Parent topic:Solving Problems Uninstalling ProductSoftware -Windows You canuninstall andthen re-install yourproduct software tosolve certain problems. 1. Turn offthe product. 319
2. Disconnect anyinterface cables. 3. Doone ofthe following: • Windows 8.x:Navigate tothe Apps screen andselect Control Panel>Programs >Programs and Features .Select theuninstall optionforyour Epson product, thenselect Uninstall/Change . Note: Ifyou seeaUser Account Controlwindow, clickYesorContinue . Select yourproduct again,ifnecessary, thenselect OK,and click Yestoconfirm the uninstallation. • Windows (otherversions) :Click orStart ,and select AllPrograms orPrograms .Select EPSON ,select yourproduct, thenclick EPSON PrinterSoftware Uninstall. Note: Ifyou seeaUser Account Controlwindow, clickYesorContinue . In the next window, selectyourproduct andclick OK.Then follow anyon-screen instructions. 4. Doone ofthe following touninstall EpsonEventManager, thenfollow anyon-screen instructions: • Windows 8.x:Select Epson EventManager andclick Uninstall . • Windows 7or Windows Vista:Open theWindows ControlPanelutility.Select Programs and Features .(In Classic view,select Programs andclick Uninstall aprogram .)Select Epson Event Manager andclick Uninstall/Change . • Windows XP:Open theWindows ControlPanelutility.Double-click AddorRemove Programs . Select Epson EventManager andclick Change/Remove . 5. Doone ofthe following touninstall EpsonScan,thenfollow anyon-screen instructions: • Windows 8.x,Windows 7,or Windows Vista:Select EPSON Scanandclick Uninstall/Change . • Windows XP:Select EPSON Scanandclick Change/Remove . 6. Restart yourcomputer, thenseetheStart Here sheet tore-install yoursoftware. Note: Ifyou findthat re-installing yourproduct software doesnotsolve aproblem, contactEpson. Parent topic:WhentoUninstall YourProduct Software 320