Epson Wf 3620 Manual
Have a look at the manual Epson Wf 3620 Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 1734 Epson manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
• OS X:You canmanually updatethesoftware byopening theApplications >Epson Software folder and selecting EPSONSoftware Updater. Parent topic:Solving Problems Product StatusMessages You canoften diagnose problems withyour product bychecking themessages onitsLCD screen. You can also check forerrors bypressing theStatus buttontodisplay theStatus Menu. Note: Ifthe screen isdark, press thescreen towake theproduct fromsleep mode. LCD screen message Condition/solution Paper jam If paper isjammed inthe product, followtheinstructions inthis guide toremove thejammed paperfromtheindicated area. Printer error.Turnthepower offand A serious errorhasoccurred. Turntheproduct offand then back on again. Ifthe error isnot fixed, on again. Ifthe error continues, checkforapaper jam.Ifthere is contact EpsonSupport. no paper jam,contact Epsonforsupport. Maintenance boxisat the end ofits You must replace themaintenance boxtocontinue printing. service life.You need toreplace it. A printers inkpad isnearing theend The inkpads arenear theend oftheir service lifeand the of its service life.Please contact message willbedisplayed untiltheinkpad isreplaced. Contact Epson Support. Epson toreplace inkpads before theend oftheir service life.(To resume printing, pressoneofthe buttons.) A printers inkpad isat the end ofits The inkpad isat the end ofits service life.Turn offthe product service life.Please contact Epson and contact Epsonforsupport. Support. The phone lineisconnected toa Make surethephone cableisconnected correctlyandthe different jack. phone lineworks. Connect thephone linetothe LINE jack. The phone lineisnot connected No dial tone detected. TrytheCheck Make surethephone cableisconnected correctlyandthe Fax Connection. phone lineworks. Ifyou connected theproduct toaPBX (Private Branch Exchange) phonelineorTerminal Adapter,turnoffthe Dial Tone Detection setting. 271
LCD screen message Condition/solution Combination ofIP address and There isaproblem withthenetwork connection toyour product. subnet maskisinvalid. Seeyour documentation. Communication error There isaproblem withthenetwork connection toyour product. Check theDNS settings forthe server, thecomputer, orthe access point. Recovery mode An error hasoccurred duringfirmware updating. Connectyour product usingaUSB cable andtrydownloading theFirmware Update fromEpsons supportwebsite. Ifyou stillneed help, contact Epsonforsupport. Note: Theinkpads inthe printer collect, distribute, andcontain theinkthat isnot used onprinted pages. During thelifeofyour product itmay reach acondition whereeithersatisfactory printquality cannot be maintained orthe inkpads havereached theend oftheir usable life.The Epson StatusMonitor, your LCD, orlights onthe control panelwilladvise youwhen these partsneed replacing. Ifthis happens during thestandard warrantyofthe product, theexchange ofthe product orreplacement ofthe pads is covered underthestandard warranty. Ifthe product isout ofwarranty, thepads canbereplaced byany Epson authorized serviceprovider. Thewaste inkpads arenotauser-replaceable part. Parent topic:Solving Problems Related references Paper JamProblems InsidetheProduct Paper JamProblems inthe Paper Cassette Paper JamProblems inthe Duplexer (RearCover) Where toGet Help Related tasks Checking forSoftware Updates Selecting Advanced FaxSettings Connecting aTelephone orAnswering Machine Related topics Replacing InkCartridges andMaintenance Boxes Loading Paper Wi-Fi orWired Networking 272
Status MenuErrorCodes If a job does notcomplete successfully, youcancheck theerror code. Press theStatus button,select Job History ,and locate theincomplete job.Select thejobtodisplay theerror code andadditional information. Code Condition/solution 001 The product wasturned offbyapower failure. 109 The received faxwas already deleted. 110 The jobwas printed 1-sided because theloaded paperdoesnotsupport 2-sidedprinting. 201 The products memoryisfull. You cansend pages individually orprint received faxesandthen delete themtofree up memory space. 202 The linewas disconnected bythe recipients faxmachine. Waitamoment, thentryagain. 203 The product cannotdetectadial tone. Make surethephone cableisconnected correctlyandthephone lineworks. Ifyou connected theproduct toaPBX (Private BranchExchange) phonelineorTerminal Adapter, turnoffthe Dial Tone Detection setting. 204 The recipients faxmachine isbusy. Waitamoment, thentryagain. 205 The recipients faxmachine doesnotanswer. Waitamoment, thentryagain. 206 The phone cableisincorrectly connected tothe products LINEandEXT ports. Connect the phone cablecorrectly. 207 The phone cableisnot connected. Connectthephone cable. 208 The faxcould notbesent tosome ofthe specified recipients. Print afax log tocheck whichrecipients failedtoreceive thefax. You may beable to resend afax from JobMonitor inthe Status Menu. 301 There isnot enough storagespaceavailable onthe external memory device.Clearspace on the device oruse adifferent device. 401 302 The external memory deviceiswrite-protected; disablewriteprotection. 402 273
Code Condition/solution 303 No folder isavailable forsaving thescanned file.Create afolder oruse adifferent memory device. 304 The external memory devicehasbeen removed. Reinsertthedevice. 404 305 An error occurred whilesaving. 405 306 The products memoryisfull. Wait untilother ongoing jobsarefinished. 331 A communication erroroccurred whileacquiring thedestination list.Make surethe product isconnected tothe network correctly. Reducethenumber ofdocuments. 332 There isnot enough spaceavailable forsaving thescanned filesinthe specified folder. 333 The destination couldnotbefound because thedestination information hasbeen uploaded tothe server before sending thescanned data.Select thedestination again. 334 An error occurred whilesending thescanned data. 341 A communication errorhasoccurred. Makesuretheproduct isconnected tothe computer or network correctly. Makesureyouhave installed EpsonEventManager. Parent topic:Solving Problems Related tasks Connecting aTelephone orAnswering Machine Viewing aFax onthe LCD Screen Selecting Advanced FaxSettings Printing FaxReports Related topics Sending Faxes Wi-Fi orWired Networking Running aProduct Check Running aproduct checkhelpsyoudetermine ifyour product isoperating properly. 1. Disconnect anyinterface cablesconnected toyour product. 2. Load afew sheets ofplain paper inthe cassette (orincassette 1ifyour product hastwocassettes). 274
3. Press the homebutton, ifnecessary. 4. Select Setup. 5. Select Maintenance . You seethisscreen: 6. Select PrintHead Nozzle Check. You seeascreen likethis: 7. Press theColor button. 275
The nozzle pattern prints. 8. Doone ofthe following, depending onthe results ofthe product check: • Ifthe page prints andthenozzle checkpattern iscomplete, theproduct isoperating properly.Any operation problemyoumay have could becaused byyour computer, cable,software, orselected settings. Checktheother solutions inthis book ortry uninstalling andreinstalling yourprinter software. • Ifthe page prints butthenozzle checkpattern hasgaps, cleanoralign theprint head. • Ifthe page doesnotprint, theproduct mayhave aproblem. Checktheother solutions inthis manual. Ifthey donot work, contact Epson. Parent topic:Solving Problems Related concepts Print Head Alignment Print Head Cleaning When toUninstall YourProduct Software Related references Where toGet Help Resetting ControlPanelDefaults If you have aproblem withsettings onthe product controlpanel,youcanreset themtotheir factory defaults. Youcanchoose whichsettings toreset orreset themall. Note: Thissetting canbelocked byan administrator. Ifyou cannot access orchange thissetting, contact youradministrator forassistance. 1. Press the homebutton, ifnecessary. 2. Select Setup. 3. Scroll downandselect System Administration .Enter theadministrator password,ifnecessary. 4. Scroll downandselect Restore DefaultSettings . You seethisscreen: 276
5. Select oneofthese options: • Wi-Fi/Network Settings:Resets allnetwork settings. • Copy Settings :Resets allsettings forcopying. • Scan Settings :Resets allsettings forscanning. • Fax Settings :Resets allsettings forfaxing. • Clear AllData andSettings :Resets allcontrol panelsettings andcontacts. You seeaconfirmation screen. 6. Select Yestoreset theselected settings.(SelectNoifyou want tocancel theoperation.) Parent topic:Solving Problems Solving SetupProblems Check thesesections ifyou have problems whilesetting upyour product. Noise AfterInkInstallation Software Installation Problems Parent topic:Solving Problems 277
Noise AfterInkInstallation If you hear noises fromyourproduct afterinstalling ink,trythese solutions: • The firsttime youinstall inkcartridges, theproduct mustprime itsprint head. Waituntilpriming finishes beforeyouturn offthe product, oritmay prime improperly anduseexcess inkthe next time you turn iton. • Ifthe products printhead stops moving ormaking noise,andthecharging processhasnotfinished after 6minutes, turnoffyour product. Turnitback onand check tosee ifcharging isstill inprogress. If it is still inprogress, contactEpsonforhelp. Parent topic:Solving SetupProblems Software Installation Problems If you have problems whileinstalling yourproduct software, trythese solutions: • Make sureyourproduct isturned onand anynecessary cablesaresecurely connected atboth ends. If you stillhave problems installingsoftware, disconnect thecable andcarefully followtheinstructions on the Start Here sheet. Alsomake sureyoursystem meetstherequirements foryour operating system. • Close anyother programs, includingscreensaversandvirus protection software,andinstall your product software again. • In Windows, makesureyourproduct isselected asthe default printerandthecorrect portisshown in the printer properties. • Ifyou seeanyerror message oryour software doesnotinstall correctly inWindows, youmay nothave software installation privileges.ContactyourSystem Administrator. Parent topic:Solving SetupProblems Related concepts When toUninstall YourProduct Software Related references Windows SystemRequirements OS XSystem Requirements Solving Network Problems Check thesesolutions ifyou have problems settinguporusing yourproduct onanetwork. 278
Note: Breakdown orrepair ofthis product maycause lossoffax and network dataandsettings. Epsonis not responsible forbacking uporrecovering dataandsettings duringorafter thewarranty period.We recommend thatyoumake yourownbackup orprint outyour faxand network dataandsettings. Product CannotConnect toaWireless RouterorAccess Point Network Software CannotFindProduct onaNetwork Product DoesNotAppear inOS XPrinter Window Cannot PrintOver aNetwork Cannot ScanOveraNetwork Parent topic:Solving Problems Product CannotConnect toaWireless RouterorAccess Point If your product hastrouble findingorconnecting toawireless routeroraccess point,trythese solutions: • Ifyou areconnecting theproduct viaWi-Fi Protected Setup(WPS) andtheWi-Fi icononyour products LCDisnot lit,make sureyouselect oneofthe WPS options fromtheproduct controlpanel within 2minutes ofpressing theWPS button onyour router. • Make suretoplace yourproduct withincontact rangeofyour router oraccess point. Note: Avoidplacing yourproduct nearamicrowave oven,2.4GHz cordless phone,orlarge metal object, suchasafiling cabinet. • Verify thatyour router oraccess pointisoperating correctlybyconnecting toitfrom yourcomputer or another device. • You may need todisable thefirewall andanyanti-virus softwareonyour wireless routeroraccess point. • Check tosee ifaccess restrictions, suchasMAC address filtering,aresetonthe router oraccess point. Ifaccess restrictions areset, add your products MACaddress toyour routers address list.To obtain yourproducts MACaddress, printanetwork statussheet. Thenfollow theinstructions inyour router oraccess pointdocumentation toadd theaddress tothe list. • Ifyour router oraccess pointdoes notbroadcast itsnetwork name(SSID), followtheinstructions that came withyour product toenter yourwireless networknamemanually. • Ifyour router oraccess pointhassecurity enabled, determine thekind ofsecurity itis using andany required password orpassphrase forconnection. Thenmake suretoenter theexact WEPkeyorWPA passphrase correctly. 279
• Check ifyour computer isrestricting theavailable wirelesschannels. Ifso, verify thatyour wireless access pointisusing oneofthe usable channels andchange toausable channel, ifnecessary. • Ifyou areusing aWi-Fi Direct connection thatsuddenly disconnects, theWi-Fi direct password on your device mayhave been changed. Ifnecessary, deletetheexisting DIRECT-xxxxxxxx connection settings fromyourdevice andenter anew password. Seeyour device documentation forinstructions. • Ifyou connected yourproduct toaWindows computer usingWi-FiDirect anditautomatically selected Access PointMode, youmay have trouble accessing alow-priority Internetconnection. Checkthe network connection oradapter settings inthe Windows ControlPanelandsetthe Internet metric setting to100 foryour version ofthe Internet Protocol. Parent topic:Solving Network Problems Related concepts Wi-Fi Direct ModeSetup Related tasks Selecting WirelessNetworkSettingsFromtheControl Panel Printing aNetwork StatusSheet Related topics Wi-Fi orWired Networking Network Software CannotFindProduct onaNetwork If EpsonNet Setupcannot findyour product onanetwork, trythese solutions: • Make sureyourproduct isturned onand connected toyour network. Verifyconnection usingyour product controlpanel. • Check ifyour network name(SSID) contains non-ASCII characters. Yourproduct cannotdisplay non- ASCII characters. • Ifnecessary, reinstallyourproduct software andtryrunning EpsonNet Setupagain: 1. Reset yourproducts networksettingstotheir factory defaults. 2. Windows only:uninstall yourproduct software. 3. Initialize yourrouter following theinstructions inyour router documentation. Note: Ifyou arereading theseinstructions online,youwilllose your internet connection whenyou initialize yourrouter, sonote thenext stepbefore initializing it. 280