Epson Wf 3620 Manual
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4. Download yourproduct software fromtheEpson website, orinstall itfrom theCD that came with your product usingtheinstructions onthe Start Here sheet. • Ifyou have replaced yourrouter, reinstall yourproduct software toconnect tothe new router. Parent topic:Solving Network Problems Related concepts When toUninstall YourProduct Software Related topics Wi-Fi orWired Networking Product DoesNotAppear inOS XPrinter Window If your product doesnotappear inthe OS Xprinter window, trythese solutions: • Turn yourproduct off,wait 30seconds, thenturnitback onagain. • Ifyou areconnecting theproduct viaWi-Fi Protected Setup(WPS) andtheWi-Fi icononyour products LCDisnot lit,make sureyouselect oneofthe WPS options fromtheproduct controlpanel within 2minutes ofpressing theWPS button onyour router. • Ifyou areconnecting theproduct wirelessly viaEpsonNet SetupandtheWi-Fi icondoes notappear lit on your LCD screen, makesureyourproduct software wasinstalled correctly. Ifnecessary, reinstall your software. Parent topic:Solving Network Problems Related concepts When toUninstall YourProduct Software Cannot PrintOver aNetwork If you cannot printover anetwork, trythese solutions: • Make surethatyour product isturned on. • Make sureyouinstall yourproducts networksoftware asdescribed inyour product documentation. • Print anetwork statussheetandverify thatthenetwork settingsarecorrect. Ifthe network statusis Disconnected ,check anycable connections andturn your product offand then onagain. • Ifyou areusing TCP/IP, makesuretheproducts IPaddress isset correctly foryour network. Ifyour network doesnotassign IPaddresses usingDHCP, setthe IPaddress manually. • Make sureyourcomputer andproduct areboth using thesame wireless network. 281
• Ifnetwork printingisslow, printanetwork statussheetandcheck thesignal strength. Ifitis poor, place your product closertoyour router oraccess point. Note: Avoidplacing yourproduct nearamicrowave oven,2.4GHz cordless phone,orlarge metal object, suchasafiling cabinet. • Ifyou areconnecting theproduct viaWi-Fi Protected Setup(WPS) andtheWi-Fi icononyour products LCDisnot lit,make sureyouselect oneofthe WPS options fromtheproduct controlpanel within 2minutes ofpressing theWPS button onyour router. • Check yourwired LANrouter oraccess pointtosee ifthe LED forthe port towhich yourproduct is connected ison orflashing .If the link LED isoff, trythe following: • Make suretheEthernet cableissecurely connected toyour product andtoyour router, access point, switch, orhub. • Try connecting yourproduct toadifferent portoradifferent router,access point,switch, orhub. • Try connecting withadifferent Ethernet cable. • Try printing toyour product fromanother computer onthe network. • Ifyou areconnecting theproduct viaEpsonNet SetupandtheWi-Fi icondoes notappear liton the LCD, make sureyourproduct software wasinstalled correctly. Ifnecessary, reinstallyoursoftware. Parent topic:Solving Network Problems Related concepts When toUninstall YourProduct Software Related tasks Printing aNetwork StatusSheet Related topics Wi-Fi orWired Networking Cannot ScanOveraNetwork If you cannot startEpson Scanforscanning overanetwork, trythese solutions: • Ifyou cannot scanfromyourproduct controlpanel,makesureyourestarted yourcomputer after installing theproduct software. MakesuretheEvent Manager programisnot being blocked byyour firewall orsecurity software. • Ifyou arescanning alarge original atahigh resolution, anetwork communication errormayoccur. Try scanning againatalower resolution. 282
• Ifnetwork communication wasinterrupted whilestarting EpsonScan,exitEpson Scan,waitafew seconds, andrestart it.IfEpson Scancannot restart, turnoffyour product, turnitback on,and try restarting EpsonScanagain. • Check theconnection settingandtesttheconnection usingEpson ScanSettings: Windows 8.x:Navigate tothe Apps screen andselect EPSON ScanSettings .Make surethe Connection settingisset toNetwork ,then clicktheTest button. Windows (otherversions) :Click orStart >All Programs orPrograms >EPSON >EPSON Scan >EPSON ScanSettings .Make suretheConnection settingisset toNetwork ,then clickthe Test button. OS X:Open theApplications folder,clickEpson Software ,and click EPSON ScanSettings .Make sure theConnection settingisset toNetwork ,then clicktheTest button. • Make suretheoption selected asthe Timeout Settinginthe Epson ScanSettings program islong enough tocomplete scanningoveranetwork. • You may need todisable thefirewall andanyanti-virus softwareonyour wireless routeroraccess point. Note: WithOSX10.6, 10.7,10.8,or10.9, inaddition toscanning withImage Capture, youcan download andinstall Epson Scanscanning software. EpsonScanprovides additional imageadjustment and photo correction featuresforenhancing scannedimages,andprovides aninterface forTWAIN- compliant OCRscanning software, suchasABBYY FineReader. Todownload EpsonScan,visitEpsons driver download site(U.S. downloads orCanadian downloads ). Parent topic:Solving Network Problems Related tasks Starting aScan Using theProduct ControlPanel Starting aScan Using theEpson ScanIcon Solving Copying Problems Check thesesolutions ifyou have problems copyingwithyour product. Product MakesNoise,ButNothing Copies Product MakesNoiseWhen ItSits foraWhile Parent topic:Solving Problems 283
Product MakesNoise,ButNothing Copies If your product makesanoise, butnothing copies,trythese solutions: • Run anozzle checktosee ifany ofthe print head nozzles areclogged. Thenclean theprint head, if necessary. • Ifthe nozzle checkpagedoesnotprint, buttheproducts powerison, make sureyourproduct software isinstalled correctly. • Make sureyourproduct islevel (nottilted). Parent topic:Solving Copying Problems Related concepts Print Head Nozzle Check Print Head Cleaning Product MakesNoiseWhenItSits foraWhile Your product isperforming routinemaintenance. Thisisnormal. Parent topic:Solving Copying Problems Solving PaperProblems Check thesesections ifyou have problems usingpaper withyour product. Paper Feeding Problems Paper JamProblems InsidetheProduct Paper JamProblems inthe Paper Cassette Paper JamProblems inthe Duplexer (RearCover) Document Jamsinthe Automatic Document Feeder Paper Ejection Problems Parent topic:Solving Problems Paper Feeding Problems If you have problems feedingpaper,trythese solutions: • Ifpaper doesnotfeed forprinting, removeitfrom therear feed slotorcassette. Reloadit,then adjust the edge guides. Makesurethepaper stackisnot above thetabonthe edge guides insidethe cassette. Makesuretoload onlyonesheet atatime inthe rear feed slot. • Ifmultiple pagesfeedatonce, remove thepaper, fantheedges toseparate thesheets, andreload it. 284
• Do not load more thantherecommended numberofsheets. • Make sureyourpaper meets thespecifications foryour product. • Ifpaper jamswhen youprint onboth sides ofthe paper, tryloading fewersheets. • For best results, followtheseguidelines: • Use new, smooth, high-quality paperthatisnot curled, creased, old,toothin, ortoo thick. • Load paper inthe cassette printable sidedown. • Do not load binder paperwithholes inthe cassette. • Follow anyspecial loading instructions thatcame withthepaper. Parent topic:Solving PaperProblems Related references Paper JamProblems InsidetheProduct Paper JamProblems inthe Paper Cassette Paper JamProblems inthe Duplexer (RearCover) Paper Loading Capacity Related topics Loading Paper Paper JamProblems InsidetheProduct If paper hasjammed insidetheproduct, followthesteps heretoclear thejam. 1. Cancel theprint job,ifnecessary. 2. Remove anyjammed paperfromtherear paper feedslot. 285
3. Lift the scanner unit. Caution: Donot touch theflatwhite cable inside theprinter. Donot liftthe scanner unitwhile the document coverisopen. 4. Remove anypaper inside, including tornpieces. 286
5. Close thescanner unit. 6. Follow theprompts onthe LCD screen toclear anyerror messages. Ifyou stillsee apaper jam message, checktheother paper jamsolutions. 287
Parent topic:Solving PaperProblems Related references Paper JamProblems inthe Paper Cassette Paper JamProblems inthe Duplexer (RearCover) Document Jamsinthe Automatic Document Feeder Paper JamProblems inthe Paper Cassette If paper hasjammed inapaper cassette, followthesteps heretoclear thejam. 1. Cancel theprint job,ifnecessary. 2. Pull outthepaper cassette, thencarefully removeanyjammed paper. 3. Carefully removeanypaper jammed insidetheproduct. 288
4. Gently insertthepaper cassette. 5. Follow theprompts onthe LCD screen toclear anyerror messages. Ifyou stillsee apaper jam message, checktheother paper jamsolutions. Parent topic:Solving PaperProblems Related references Paper JamProblems InsidetheProduct Paper JamProblems inthe Duplexer (RearCover) Document Jamsinthe Automatic Document Feeder Paper JamProblems inthe Duplexer (RearCover) If paper hasjammed inthe duplexer (rearcover), followthesteps heretoclear thejam. 1. Cancel theprint job,ifnecessary. 2. Press thetabs andremove theduplexer (rearcover). 289
3. Carefully removeanyjammed paper. Note: Donot touch thepaper rollers. 4. Remove anyjammed paperfromtheduplexer. 290