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Comdial Execumail Voice Processing System 6.5 Instructions Manual
Comdial Execumail Voice Processing System 6.5 Instructions Manual
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296 Glossary ExecuMail6.5 Glossary Access A field on a subscriber’s Personal Directory page which controls the system features that are available. Action A field on a Personal Directory page, transaction box, or the Operator Box that determines what the system will do after the greeting. The possible actions are: Take a Message, Operator, Say Goodbye, Hangup, Go to ID->, and Restart. These actions (except for Take a Message) can also be used in the After or After msg fields on interview boxes, transaction boxes, and Personal Directory Pages. Alphabetic directory See Automatic directory. Alternate greeting A special greeting available for subscribers and transaction boxes. Subscribers can record two different personal greetings-a standard and alternate personal greeting-and switch between them as needed. The transaction box’s owner can record the box’s standard or alternate greeting by phone. Archived message An old message that is explicitly saved by the subscriber. The message will be saved for the number of days entered in the Archive field on the subscriber’s Personal Directory page. Audiotext A menu tree for information distribution and collection. A caller makes a menu selection after listening to a variety of choices. Audiotext messages The messages played in an audiotext application to deliver information to a caller or lead a caller through a series of questions. Auto dial Automatically routes a caller to a subscriber’s Extension # ID from the automatic directory. / Automated attendant A voice processing function that automatically answers incoming calls and directs the callers to the appropriate extensions without a human operator’s assistance.
Reference Manual Glossary 29 7 Automatic directory A directory of subscriber recorded names and Extension # IDS that is available to outside callers. To find out a subscriber’s extension, outside callers “spell” the first three letters of the subscriber’s name using the telephone keypad. Subscribers can change whether they’re listed in the automatic directory through setup options. Automatic fax The person sending you the fax programs a fax machine to send you a fax automatically. The person sending the fax does not have to press the fax machine’s Send or Start key, or monitor the progress of the fax. Await Answer A type of call transfer in which the system waits for the called extension to be answered before transferring the call to that extension. Broadcast distribution Applies to message groups. With broadcast distribution, each group member receives and hears messages sent to the group. All message groups created by phone have broadcast distribution, unless that is changed at the console. See dispatch distribution. Cali Forward to Personal Greeting The Comdial telephone system can transfer calls directly to an extension and/or the subscriber’s voice mailbox when the extension is ring-no-answer or busy. call screening A feature that gives subscribers information about incoming calls and/or the choice of accepting a call or forwarding it into their voice mailbox. The call transfer option codes IC or MC are usually used for call screening. Day Mode Identifies the hours the office is open. The system considers all other hours Night Mode. The system can be configured to function differently during Day Mode and Night Mode hours. Default The parameter or value in a field which the system uses if you have not entered another value. Directory assistance A feature of the voice mail system that lets callers reach someone in the organization, even if they don’t know the correct extension, without speaking to an operator. Callers with letters on their touchtone keypads can use automatic directory assistance. You can program numeric directory assistance for callers without letters on their keypads, or for other special directory assistance applications. DhctoIy group A special type of group used to create numeric directory assistance. You set up directory groups that list subscribers with a common characteristic, such as a department, location, or schedule. When a caller requests numeric directory assistance, the system plays the names of the directory group members, along with their extension numbers.
298 Glossary EvecuMail6.5 Directory menu A special type of onekey dialing menu used to create numeric directory assistance. Dispatch distribution Applies to message groups. With dispatch distribution, only the first group member to listen to a group message receives it. This is useful in any application where a group of subscribers are equally responsible for a task. For example, a dispatch group might be used for assigning service jobs. The first service person to hear a message takes the job. Dispatch distribution can only be set by the system manager at the console. DTMF Dual-Tone, Multi-Frequency; the technical designation for true touchtones. Extension This is the actual telephone extension number of a telephone in your system. If the Comdial telephone system’s extension number is different than the Extension # ID, you must enter this number after the arrow in the field Transfer? Yes --> on the Personal Directory page or transaction box. If the extension number matches the Extension # ID, you can enter the letter X, an abbreviation for “extension”. Extension # ID The System ID a caller presses to reach a subscriber. Upon hearing this ID, the system follows the Trcmsfer -> Greeting -> Action sequence programmed for that subscriber. Typically, it tries to transfer the call to an extension, then plays a greeting and takes a message, if the line is busy or does not answer. The Extension # ID may or may not be the same as the actual telephone extension number. Fax detect The voice mail system can recognize an incoming fax tone, and deliver incoming faxes to an extension automatically. Fax mail Part of an optional feature package that provides fax store-and-forward capabilities for the voice mail system. Subscribers have their own personal fax boxes, and control by phone the telephone number where their faxes are delivered. Fax notification Each time the voice mail system delivers a fax to the fax extension, it can leave a public message to notify you. Fax-On-Demand Part of an optional feature package you can buy for the voice mail system that allows you to create a library of faxes. Your callers can then call you and request a fax themselves, and the voice mail system will send the fax to the caller’s fax machine. . :‘-- (7 ,’ / Follow-aJo~ ID The Extension # ID provided by the Comdial telephone system to the voice mail system when a call is transferred or forwarded back to the system on a ring-no answer or busy condition.
Reference Manual Glossary 299 GW&.iIlg The greeting is a recording used as the middle part of a subscriber’s or transaction box’s Transfer -> Greeting -> Action sequence. A subscriber has two personal greetings: standard and alternate. A transaction box has a pair of standard greetings (Day & Nite) and an alternate greeting which is used in both Day and Night Modes. A subscriber’s greetings are typically used to greet callers and encourage them to leave a message. Transaction box greetings can be used to greet callers, play audiotext messages, or offer one key dialing menus. The prompts the system plays when first answering incoming calls are called the Opening Line. Group See Message group. Guest A guest is a person who is hosted by a particular subscriber. A guest is given a “guest mailbox” and allowed to trade two-way messages only with the guest’s host. A guest can be a member of the host’s private message groups, but cannot be a member of open message groups. Held message A message which has been heard by the subscriber, which the subscriber has not archived, and which the system has not yet deleted (same as an old message). hlterview box A special type of transaction box that can ask a caller up to 20 questions and record each of the responses. The subscriber who owns the interview box receives the responses in a single message. This voice field in can contain a short recording (such as “I’ll transkryou now. “) which the system plays before attempting a call transfer. Local connect A port status that lets the system manager record into voice fields using a telephone handset at the system console. Laocal Off-hook A port status indicating that someone has taken a port off-line (similar to taking a telephone off the hook) at the system console. You take a port off-line with the a key. Manual fax The person sending you a fax dials your office’s telephone number from the fax machine’s touchtone keypad, presses the System ID for the fax machine, waits for the fax tone, then presses the Send or Start key on the fax machine. This is the most common type of incoming fax. Message box The system stores messages from outside callers in a subscriber’s message box. The system announces messages from outside callers by saying, “...your message box has a message... “.
300 Glossary ExecuMail6.5 Message box integration The Comdial telephone system can transfer calls directly to an extension and/or the subscriber’s voice mailbox when the extension is ring-no-answer or busy. Message delivery The system calls the subscriber to notify him or her of new messages. The subscriber may enter his or her Personal ID to hear the messages. Message group A distribution list of subscribers and/or guests for whom a subscriber can leave the same message. See also Broadcast distribution, Dispatch distribution, Private group, and Open group. Message notification A feature by which the voice mail system notifies a subscriber that he or she has new messages. Depending on the Comdial telephone system, the voice mail system may activate a message waiting lamp, a special display on the extension, or a distinctive dialtone. Message waiting lamp A light on an extension telephone that can be lit when the subscriber using the telephone has new messages. Night Mode See Day Mode. Numeric directory assistance A specially programmed type of directory assistance designed for callers whose touchtone keypads do not have letters, or for other special directory assistance applications. You create numeric directory assistance with directory groups and directory menus. One key dialing A feature that allows a caller to press a single touchtone digit instead of a full System ID during a subscriber’s or transaction box’s greeting. This feature lets YOU offer callers a menu of choices during a greeting. One key dialing options must be programmed individually for each subscriber and transaction box. One-way message A message left by an outside caller for a particular subscriber. open group A message group to which all authorized subscribers can send messages. Individual subscribers can be prevented from leaving any open group meSSages by placing Y in the Access field of their Personal Directory page. Opening Line The prompts the system first plays for incoming calls are called the Opening tine. There are three Opening Line prompts: Intro, Action, and Otherwise. These appear on Lines 10-12 of the QuickStart Application Screen, Page 2. ; ( :‘. : .- ~. ., 1 e. . . . . L
, .Y‘ :. [I’ ‘ ?. Reference Manual Glossary 30 1 Option set The Transfer Options and Screening Options sets control how calls are transferred to a subscriber. These call transfer option sets appear in the Transfer section of the Personal Directory pages. Call transfer options include Announce, Confirm, Introduce, Message Screen, and Screen. Subscribers can switch between their Transfer Options and Screening Options sets by phone. owner A subscriber or system manager who has control over a transaction box, interview box, or message group is its owner. The owner of a transaction box or interview box receives the messages left in the box. A transaction box’s owner can change the box’s greetings by phone. The owner of a message group can change it by phone. If the owner is deleted, all transaction boxes, interview boxes, and ptiuate message groups which the subscriber owned are also deleted. The subscriber’s open message groups are reassigned to - SYSTEM’ . Personal ID A unique System ID that identifies a subscriber or guest to the system. Personal secretary A system feature that ensures every important call for a subscriber is answered. If the subscriber is unavailable, callers can be routed to another extension automatically or can make a menu selection to choose where to route their call. Port A telephone channel or line coming into the system. Private group A private message group belongs to a single subscriber, called the group owner. Only the group owner may leave messages for other group members. The group owner cannot be a member of his or her own private groups. Prompt A recording that is played at a specific place in the conversation. Most of the system prompts are stored in voice fields on the Voice Prompt Editor Screen. Public message Messages left in the Public Interview Box or the Operator Box are public messages available to all authorized subscribers. Usually, only a few people have access to public messages. Recorded name The recorded name of a subscriber, guest, operator or transaction box. The system plays the recorded names (also called uoice names) in prompts that require identification of the source or destination of a message, etc. Release A type of call transfer in which the voice mail system releases a call to the Comdial telephone system. No attempt is made by the voice mail system to track the progress of the call. screening options A set of call transfer options which the subscriber can turn on and off by phone. The Screening Options field may or may not include call screening codes, such as C, I, M, S.
302 Glossarv ExecuMail6.5 Subscriber A person enrolled in the system who has a voice mailbox. Outside callers can leave one-way messages for a subscriber, while subscribers and guests can leave two-way messages for a subscriber. Subscribers are identified by the system when they enter their Personal ID. Switch The Comdial telephone system. System lD An ID code that the voice mail system uses to uniquely identify subscribers, guests, transaction boxes, interview boxes, etc. Personal IDS and Extension # IDS are also System IDS. System manager Any person who can sign in at the system console. A system manager can set and change values on the system screens, including adding and deleting subscribers, guests, transaction boxes, and interview boxes. A system manager can “promote” other subscribers to be system managers. Tweway message A message in which both the sender and recipient are identified as enrolled subscribers or guests on the system. A subscriber or guest can leave an immediate reply to a two-way message. Transaction box A type of box with a Transfer -> Greetrfzg -> A&OR structure that can be programmed to provide, special call routing, one key dialing menus, or audiotext announcements. Transaction boxes are the basic building blocks of special voice processing applications. Voice detect A special type of box that allows callers to say “Yes” to answer a question, instead of pressing a touchtone key. Voice field A field in which prompts, recorded names, or greetings can be recorded. Voice mail A general term for messages recorded digitally over the phone by one person communication with another person. Voice name The recorded name of a subscriber, guest, operator or transaction box. The system plays the voice names (also called recorded numes) in prompts that require identification of the source or destination of a message, etc. Voice response See Audiotext. Wait for Ringback for A type of call transfer in which the system waits to make sure that an extension rings for a certain number of rings before transferring the call.
Reference Manual Index 303 Index $PM System ID ......................... 160 mpmt.status ......................... 147 AfLpwtstatus ......................... 147 AlMportstatus ......................... 147 Access codes B .............................. 108 help for .......................... 230 K ............................. ..15 list of ....................... 205,226 message receipts and ............... 108 P .............................. 152 special delivery ..................... 68 subscriber report. .................. 175 X .............................. 108 Y ............................... so Z .............................. 108 Actions GotolD .... .57,114,136,137,229,256,270 Hangup .... 57, 114,136,137,229,256,270 PublicFexBox ..................... . Restart .... .57,115,136,138,229,257,270 Say-Bye ... .57,115,136,138,229,257,270 Ampersand W, special dialing character ....... 78 Announce ......................... 255,268 faxmacbine ....................... . transfer option ................. 27,232 Ansportstatus ......................... 147 Answer on ring low ...................... 239 Append beep ............................ 165 recording to voice field .............. 164 silence to pmmpt .................. 166 Applications .............................. 5 Audiotext, defined ......................... 6 AUTOEXEC.BAT .......................... 9 Automated attendant, defined ................ 5 Automatic directory conversation ....................... 33 defined.. ....................... ..3 1 System ID ........................ 32 turnoff ........................... 32 unlisted subscribers ................. 32 use.. ............................ 33 Automatic faxes .......................... 46 Backup database ........................... 9 defined ............................ 8 MS-DOS utility ...................... 8 Quick Play prompts ............ 156, 157 ape .............................. 8 typeeof .......................... ..s utilities ............................ 8 Backward key .......................... 101 Batch defined ........................... 76 message delivery type ................ 76 Beep on record .......................... 113 Beep,addtopmmpt ..................... 165 Beginningpause ........................ 112 Busy port status ........................ 147 Busy ports report ........................ 178 Busy ports, during backup .................. 11 Busy recall sequence ..................... 238 Calendar,& ........................... 200 Call log ............................ 70,179 Call screening, max. recording length ........ 112 Call transfer expended ........................ 231 tifaxmachiie ................... ..4 7 Clock, set. ............................. 200 Comma (,I, special dialing character .......... 77 CONFIGSYS ............................. 9 Configurationbackup ..................... ..S Conikm ........................... 255,268 transfer option ................. 27,232 COPY DOS sound files ................... 166 recordings.. ...................... 166 Database backup .......................... 9 Date, set .............................. 200 Day Mode ............................. 187 Daylight Savings Time ................ 190,200 Defaults autmaticdirectory .................. 32 call holding parameters .............. 20 delivery p-eters ................. 73 Intro for operator transfer . . _ _ . . _ . 133,198 new message life ................... 111 notification p-eters ............... 73 Operator Box Action ............ 137,199 Operator Box greetings .............. 136 outdial access code .................. 78 pauses .......................... 113 Public Interview Box. ............... 151 screening recording. ................ 112 subscriber ........................ 223 subscriber message taking ........... 116 Delete guest ............................ 53 interviewbox ...................... 58 message group ..................... 89 recordings.. ...................... 167 transaction box .................... 264 Dial port sl;tus ......................... 147 Dial tone detection.. ....................... 236 detection sensitivity ................ 236 Dialing out from system, outdial axess code .... 78 Digi-Trap integration option .................. 237 Directory assistance automatic ......................... 31 firstnamesand .................... 34 ID for ........................... 245 numeric .......................... 39 test .............................. 42 typesof ........................... 30 unlisted subscribers ................. 32 Directory groups add .............................. 40 add members ...................... 41 addtoamenu ..................... 41
304 Index ExecuMail6.5 add members .................... ..4 1 addtoamenu ..................... 41 Directory menus add ........................... ...40 numeric directmy assistance and ....... 36 Disk full warning. ....................... 113 Diskredundancyermra .................. ..7 0 DOS sound filea ..................... 129,166 Each de?ined ........................... 76 message delivery type ............. 76,77 Edits OK? field ......................... 114 EaroIl subscribers by phone ................ 234 Error log .............................. 181 Error messages ........................ ..7 0 Error noticea .......................... ..7 0 Exit the voice mail software ................. 11 Expanded transfer options ................. 231 Ext.ension#ID,addbyrange.. ............. 236 Extension list .......................... 176 Fax detect defined ............................ 6 setup ......................... ...46 Fax routing ............................. 46 Faxes autamatic ......................... 46 call holding ........................ 48 call transfer type ................... 47 . mcommg .......................... 46 manual ........................ PublicFaxBox ................... ..4 7 publicnoticeof.....................6 7 record messages for ................. 48 Fimtnameaccees ........................ . Forward key ........................... 101 Fixture delivery .......................... 67 GotoDl ....... 57,114,136,137,229,232,263,277 Greeting for system operator ................. 135 for tmnsaction boxes ................ 268 voice detect box .................... 282 Guest ................................. 51 adding ........................... 51 deleting .......................... 53 private gmups only .................. 54 urgent mewages .................... 54 Hands-free message playback .............. 104 Hard diskbackup ......................... 9 Holding change by phone .................... 15 cycles ............................ 18 extra hme between tries .............. 20 faxmachine ....................... . first in line ........................ 17 Kacceaacodeand ................... 15 . lines for extension .............. 19 maximumIine8 ................. 19,248 music-on-hold ...................... 20 numteroftriespercycle.. ............ 20 parametera ........................ 19 parameters alTecting ................ 248 queue ............................ 17 second in line ...................... 17 voice detect. ....................... 15 Holding? field ........................... 26 Holidays .......................... 189,200 ID $PM ............................ 150 dir&my.. ........................ 40 directary assistance ............... . 252 entered after connection .............. 67 Extenaion# ..................... ..2 5 message groups ................... 124 numbered groups and ............... 255 operator ......................... 131 personal ......................... 256 PublicFaxBox ................... ..4 7 eystem .......................... 250 aystam default .................... 256 voice detect ....................... 251 when system listens for ............. 253 Initial hold ............................. 16 Initiate sequence ........................ 245 Integration, automatic .................... 241 Interview box add .............................. 55 detied ........................... 65 delete ............................ 58 delete messages from ................ 58 record questions for ................. 56 retrieve message for ................. 58 Introduce .......................... 262,275 transfer option ................. 27,232 Keypad mape ............................ 60 LAMFJ port status ....................... 147 Lamps, switch setup and .................. 247 Lodconnection ........................ 163 Long Ending Pause ...................... 112 Manual faxes ............................ 46 Maximum message life ................... 111 Menu mode ........................ 226,240 Menus, one key dialing ............... 233,264 Message delivery schedule .......................... 76 to external number .................. 79 Message group add members ...................... 88 cancel message for ................ ..9 3 defined ......................... ..8 2 guest.8 88 members .................. 64 leave messages for .................. 93 members .......................... 82 numbered.. ....................... . open ............................. 83 ownedbySYSTEM..................S 2 owner ............................ 82 private ........................... 83 receipts & how they differ ............ 107 reporta .......................... 176 restriction ......................... 90 System ID for ..................... 124 Message playback ........................ 96 hands-free ....................... 104 touchtone keys .................... 101 Message screen transfer option ................. 27,232 Message stack ........................ 97,99 Message waiting lamps defined.. ........................ 118 parameters for .................... 118 awitch setup and ................... 247 Messages after transfer to greeting ............. 67 archived .......................... 69 backward time .................... 112 chauging delivery by phone ............ 80 count.8 on-8creen ................... 115 delete for subscriber ................ 237 delivery .......................... 73 delivery delay ................... 75,79 delivery phone numbers .............. 74 edit ............................. 114 Edits OK7 field .................... 114 error.. ........................... 70 fax notification ..................... 48 forwardtime ...................... 112 hands-free playback ................ 104 lengthof.......................... 7 lifecycle.. ...................... ..6 9 max. length left for subscriber ........ 114 . length of two-way .............. 111 Max-msg field ..................... 114 maximumlife ..................... 111 message taking .................... 110 new .......................... 69,97 notification .............. 73,81,95,118 old .............................. 69 one-way message ................... 65
Reference Manual Index 305 overview .......................... 65 personal .......................... 67 playback.. ........................ 96 prioritized, dispatch delivery ........... 79 public message ..................... 66 public message parameters ........... 163 receipts .......................... 106 receipt8 for gmup messages .......... 107 redirecting ....................... 100 skip back time .................... 112 subscriber parameters .............. 113 syetem-wide parameters ............. 111 timestamp ........................ 98 truction box .................... 116 transport key interval ............... 112 two-way message ................... 66 trpes .......................... ..6 6 urgent ........................... 97 urgent guest ....................... 64 volume of .................... 101,103 MS-DOS backup utility ....................... 8 COPY command ................... 156 text files ......................... 186 MSG port status ........................ 147 Music-on-hold ......................... ..2 0 Night Mode ............................ 187 Numbered groups, System ID for ............ 124 Numeric accees ......................... 123 Numeric directory example of ........................ 44 setup.. ....................... 35.39 Off-hook delay .......................... 247 One key dialing directmymenusand ................. 35 Subscriber8 and .................... 233 transaction boxes and ............... 264 Openmessagegmup .................... ..8 3 Opening Line ........................... 126 day/night ........................ 127 original system prompts ............. 129 port-8pecific ...................... 127 prompta ......................... 126 quick play. ....................... 130 remrd ........................... 129 8toreinDOSeoundfile.. ............ 129 testing ........................... 42 touchtones during .................. 129 varybvpo~ ...................... 145 voice detact ....................... 130 Opel&X acCe88 to ......................... 131 emrnotice8t.o.. ................. ..7 0 gr=a! ......................... 135 Introforcalltramfer ........... 133,198 message taking .................... 116 operator Box ..................... 131 releasing call8 to ................... 133 SystemID ....................... 131 transfer to ....................... 132 using multiple operatore ............. 138 Outdid acce88 code ..................... ..I 8 Outdialtriggerlength ................. 79,245 Outside caller defined ......................... ..6 5 directory assistance for ............... 30 P awe88 code ........................... 152 P, special dialing character ................. 78 Pagers .............................. ...8 1 Pause beginning ........................ 112 default settings .................... 113 dialout .......................... 246 in dialing sequence .................. 77 key ............................. 101 longending ....................... 112 short ending ...................... 112 Percent sign (%), special dialing character ...... 78 Personal message ........................ 67 Personal secretary ....................... 233 Phone number, special character8 for .......... 77 Phrase8 defined .......................... 126 Pooledringing.. ........................ 247 Pd be&Up St&IS ...................... 11 dieplay additional .................. 146 optione .......................... 146 8peeid OptiOlW .................... 149 statue codes ...................... 146 Port %atus field ........................ 146 Private message group ..................... 83 Private meswges ......................... 67 Prompts add a beep ....................... 166 add another prompt ................ 164 add silence ....................... 166 copyt.oDOSsoundfile .............. 166 defined .......................... 126 delete ........................... 167 errornotice ........................ 71 local connection ................... 163 Opening Line ..................... 126 prompt set ....................... 215 QuickPlay ....................... 168 recording tip8 ..................... 162 restore original .................... 167 PublicFaxBax .......................... 47 PublicIntarviewBox ..................... 160 Public me8sage WE88 ........................... 152 errornotice ........................ 70 faxbox ........................... . faxnotice ....................... ..6 7 hold/archive time .................. 153 n0liSCflti0n ....................... 163 preservmg ....................... 162 retrieval ......................... 162 Q, special dialingcharacter ................. 78 Quick option menu8 .................. 226,240 Quick Play ............................. 168 defined .......................... 164 index ........................... 154 Opening Line ..................... 130 Opening Line and .................. 130 turnoff .......................... 158 voice field8 and .................... 128 Fbcalleequenca ......................... 246 Receipt SUmmary compared to return receipt ........... 106 defined .......................... 106 new me88age ....................... 69 Recording add a beep ....................... 165 add another recording ............... 164 add silence ....................... 166 mpytoDOSsound6le .............. 166 delete ........................... 167 liBtatent0 ......................... 164 local connection ................... 163 Opening Line ..................... 129 E?St‘Xe Original .................... 167 tips ............................. 162 voice fields ....................... 160 Release on LXX ......................... 247 FtEMAPutility ........................ ...63 REPLOG ........................... 70,179 Rwa ............................... 171 buayporta ........................ 178 calllog .......................... 179 directary ......................... 176 error log ......................... 181 extension list ..................... 175 message group* ................... 176 run ............................. 181 storing data for .................... 171 subscriber ........................ 175 usage ........................... 172