Comdial Execumail Voice Processing System 6.5 Instructions Manual

							92Program Worksheet 5: Default Subscriber SettingsExecuMail6.5
Waif
minufes
In the after field, type the number of minutes you want the voice mail system
to wait after a new message arrives and press 
[Enter). This applies only to
Batch message delivery.
Delivery Schedule
The fields where you type a delivery number and schedule for the subscriber’s
extension are not marked. After you type the 
X for the subscriber’s extension
number, the cursor automatically moves to the next field.
Type the time the voice mail system should start delivering messages and 
press
[wj. Type the time the voice mail system should stop delivering messages
and press 
[-Enter).
Type the days of the week the voice mail system should follow this delivery
schedule and press 
[et]. Use these letters:M Monday
T Tuesday
W Wednesday
H Thursday
F Friday
S Saturday
U Sunday
Type the number of times the voice mail system should ring the extension beforehanging up and press 
[s).
On the far right of the #l Line, type a code to select a delivery method and press
(-1. Use these letters:B for Batch
E for Each
U for Urgent
0 for Off
i:
;: :‘,...:... :
.:
. 
						

							QuickStart Application ManualProgram Worksheet 6: System Security 93
Program Worksheet 6:
System Security
You use the information from Worksheet 6 on the QuickStart Application Screen,
Page 6 (Figure 14).
52.Max recording:person-person300setsMax
53.Skip back time on #: 4screening recording:6Max ID attempts: 4Bad ID G&o-->54.Record Pauses...Beginning: 5Short
55.ending: 2 ending:Long3Beep on record? YesDisk full warning at: 15mins left
56. Blank PC screen? Yes57. OS Surrender- Daily:Screen Type: AutoKeypad: Q=7, 2=9 keys
58. Startup:Weekly:Monthly:Error notices to: 059. ID for Alpha Directory: 555
Auto xfer? YesID for Num Groups:
Public Fax Box
Fax ID: SFAKBOXTransfer? NoVoice name: 0:02Alt Action: OperatorAwait-Ax-->4Rings
Holding? NoAnnounce: Always
Figure 14: QuickStart Application Screen, Page 6
If you are not already viewing the QuickStart Application Screen, press @@IA),
then press l&jJ until you display Page 6.
53. Max ID attemptsUse the Max ID attempts field to set the number of times a caller can
misdial. To use a value other than the default of 4, highlight the
Max ID attempts field. Type the new value 
[t-l].
If a caller should be routed to another System ID for help after misdialing, typethe System ID in the Bad ID 
Goto--> field @SE).
55. Disk full warning at - mins leftUse the Disk full warning at
left field to set the mins
number of minutes of available message storage space allowed before the system
asks subscribers to delete unnecessary messages. To change this setting, highlightthe Disk full warning at
(jsiiq.mins left field. Type the new value
58. Error notices toUse the Error notices to field to set who should receive a voice message
if certain system errors occur. The system is set by default to the System ID for
the Operator Box (System ID 
0), which sends the messages to everyone with
public message access. If the System ID for the Operator Box is different on your
system, be sure to replace 0 with 
tie correct ID.
:.’.  .
!-.:. .:-:-.. .I:-- .-,:I..;;. T’.-.:: 
						

							94Program Worksheet 6: System SecurityExecuMail6.5
Or, to send the meSSages to a subscriber, replace the Operator Box’s System ID
with a subscriber’s Personal ID. To send the messages to more than one
subscriber, separate the subscribers’ Personal 
IDS with commas (for example,
8123,8456,8 678). You can also send the message to everyone with public
message access and to one or more subscribers (for example,
0,8123,8456,8789).
NOTE: If you use the Operator Box System ID to send error notices to
everyone with public message access, be sure to remove the P access code
for at least one subscriber. See Worksheet 12 for details. 
						

							QuickStart Application ManualProgram Worksheet 7: Directory Assistance95
_’
Program Worksheet 7:
Directory Assistance
Use the information you gathered on Worksheet 7 to set up directory assistance.
Automatic Directory Assistance
To turn on automatic directory assistance requires no special configuration. The
default system comes with the automatic directory already set to the System ID555 in the ID for Alpha Directory field on the 
QuickStart Application
Screen, Page 6 (Figure 15).
52. Max person-person recording: 300 setsMax screening recording: 653. Skip back time on #: 4Max ID attempts: 4Bad ID Goto-->154.Record Pauses-.-Beginning: 5Short ending: 2Long ending: 3
55. Beep on record? Yes
Disk full warning at: 15mins left
56. Blank PC screen? Yes
Screen Type: Auto
Keypad: Q=7. Z=9 keys
I
57. OS Surrender- Daily:Weeklv:Monthlv:
58. Startup:E&or notices to: 0 -59. ID for Alpha Directory: 555
Auto xfer? YesID for Num Groups:I
Pax ID: SFAKBOXVoice name: 0:02Public Fax Box
Transfer? NoAwait-Ans-->4Holding? NORingsAlt Action: Operator
Announce: Always
Figure 15: QuickStart Application Screen, Page 6
If you are not already viewing the QuickStan Application Screen, press [$@l~),
then press @KJ until you display Page 6.
NOTE: Be sure to mention in the Opening Line the System ID outside callers
press to reach automatic directory assistance.
To change the System ID for the automatic directory:
1.Move the cursor to the ID for Alpha Directory field on line 59.
2.
Type the new System ID and press (iGiG).To 
turn off the automatic directov
1.Move the cursor to the ID for Alpha Directory field on line 59.
2.
Press @J repeatedly until the field is empty [t-l).
: . .
:
:.  .
j 
						

							If you decided not to use this department directory, you should delete the
transaction boxes named:
w Departments Box
n Sales Box
n
Technical Support Box
To rerecord greetings for the Department, Sales, or Technical Support Box
1.Establish a local connection with the voice mail system. For steps, see
page 82.,.
..:. . .
2.
3.Press m to access the Transaction Directory.
4.
5.
Press the &@ or m keys (or use the Jump command) to display thetransaction box you want to change (either: 
Departments Box, Sales
Box, or the Technical Support Box).
Highlight the Greeting Day field.
Press (F91. Press [spacebar] to start recording the new greeting. Press any
key to stop recording.
6.Listen to the greeting to make sure it sounds the way you want it to. Press
m to hear it.
7.Repeat steps 5 and 6 until you are satisfied with the recording.96
Program Worksheet 7: Directory AssistanceExecuMail6.5I
1
To route callers to the correct Extension # ID automatically
1.Highlight the Auto xf er? field.
2.Type Y I-1 to set the field to Yes.
To ask callers to enter the Extension # ID before their call is routed:
1.Highlight the Auto xfer? field.
2.Type N [t-‘Enter) to set the field to No.
Numeric Direcfory Assistance
Setting up numeric directory assistance requires special configuration at the
system console. To set up numeric directory assistance, you add directory menus
and directory groups at the Groups Screen, then manually add subscribers to
directory groups. Numeric directory assistance requires ongoing maintenance as
new subscribers or groupings are added or deleted from the system. Subscriberscannot change their listing in the numeric directory themselves by phone.L
:  
::;:
If you want to set up numeric directory assistance, refer to the Reference Manual
for detailed information and steps.
Department Transaction BoxI.‘.
The system is shipped with a department directory using a transaction box with
the System ID 411. If you decided to use this directory on your system, you may
want to rerecord its greetings or change its System ID. 
						

							QuickStart Application ManualProgram Worksheet 7: Directory Assistance97
To change the System ID callers press to reach the department directory:
1.Press ICtrlHT) to access the Transaction Directory.
2.Press the m or IPSDn) keys (or use the Jump command) to display theDepartments Box.
3.Move the cursor to the system ID field.
4.Type the new System ID and press (-1.
To delete the transaction boxes:
1.
2.
3.
4.
5.
6.
Press [CtrlHTI to access the Transaction Directory.
Press the 
m or m keys (or use the Jump command) to display thetransaction box you want to delete (either: Departments Box, Sales
Box, orthe Technical Support Box).
Press [R).
hss [-Enter) to select Box.
Press 
0 for Yes to delete the transaction box.
Repeat steps 1 through 5 for each box in the department directory. 
						

							98Program Worksheet 8: Public Fax BoxExecuMail6.5
Program Worksheet 8:
Public Fax Box
To set up the fax detect feature, fill in the Public Fax Box fields on the QuickStart
Application Screen, Page 6 (Figure 16).
52. Max person-person recording: 300 setsMax screening recording: 6
53. Skio back time on #: 4Max ID attemuts: 454. Record Pauses...Beginning: 5Short ending: 2Bad ID Goto-->
Long ending: 3
55. Beep on record? YesDisk full warning at: 15mins left
56. Blank PC screen? Yes
Screen Type: AutoKeypad: Q=7, Z=9 keys57. OS Surrender- Daily:Weekly:Monthly:
58. Startup: CNG
Error notices to: 0
59. ID for Alpha Directory: 555
Auto xfer? Yes
ID for Num Groups:Public Pax BoxFax ID: $FAxBoX
Transfer? NoAlt ACtiOn: Operatorvoice name: 0:02Await-Am-->4Rings
Holding? NoAxmoullce: Always
Figure 16: The Public Fax Box
If you are not already viewing the QuickStart Application Screen, Page 6, press
IClrlKA). Press @UjJ or @GJ until Page 6 is displayed.
Fax ID
Move the cursor to the Fax ID field. Type the System ID the Public Fax Box
(-Enter). By default, the System ID is set to $FAXBOX.
Voice NameIf you want to change this, establish a local connection and rerecord the Public
Fax Box’s name. The default recorded name is “The Public Fax Box”. For steps to
establish a local connection, see page 82.
To rerecord the name:
1.Once a local connection is established, highlight the Voice Name field.
2.Press [F;9). Press (m) to start recording. Say the name. Press any key
to stop recording.
3.Listen to the name to make sure it sounds the way you want it to. Press
[F10) to hear the name.
4.Repeat steps 2 and 3 until you are satisfied with the recording. 
						

							QuickStart Application ManualProgram Worksheet 8: Public Fax Box99
Transfer calls to the Public Fax Box?
Move the cursor to the Transfer? field. Type Y (XEnter). Type the fax
machine’s extension number on the Comdial telephone system 
c-1. If YOU
are using more than one fax machine, set up a hunt group on your Comdial
telephone system for the fax machines’ extensions, and enter the pilot extension
number here.
Call transfer type
Set the call transfer type. The transfer type field is located directly below theTransfer? field. 
It is not labeled. You can choose one of three possible
settings: Release, Await -Ans, or Wait -ring. To change the setting,
position the cursor on the field, and, over the existing setting, type:
Worksheet Choice
You type
Await AnswerA (-Enter)
Release
R [t-l]
Wait for Ringbackw@GiE)
forringsIn the Rings field, type the number of times the fax extension should ring
before the system takes the alternate action and press [-Enter). This parameter
does not apply if you selected 
Release as the call transfer type.
Use call holding?Set up call holding. In the Holding? field:
Worksheet Choice
You iype
YeS
VOX
Noy --pEiq
v(i=Giq
N [et]
Keep in mind that you cannot use call holding with the Release call transfer type.
Alternate Action
Set how the system should handle the caller if the transfer to the fax extension is
unsuccessful. The most common choice is Transfer to operator. Depending on
which alternate action was checked off on the worksheet, enter the following inthe Alt Action field.
Worksheet ChoiceYou type
Say “Goodbye” and hangupspsiq
Transfer caller to operator0 (e,]
Restart call from Opening LineR [-Enter)
Try another System ID
G (-Enter)
(and specify the System ID)
Hangup
H fjj)
Announce OptionsIn the Announce field, set whether the system should send a public notice
when it transfers a call to the fax machine, and whether it asks the person.  .
.: :,.I . .
‘: 
						

							100Program Worksheet 8: Public Fax BoxExecuMaii 8.5,.
sending a manual fax to record a message describing the fax and who it’s for.
Depending on the choice circle on the worksheet, enter the following:
Worksheet ChoiceYou type
Always
Voice
Post
Never
Set the CNG Startup Parameter
To use the Public Fax Box, you must add the CNG startup parameter to the
Startup field on Line 58 of the QuickStart Application Screen, Page 6. This
parameter sets the voice mail system to recognize incoming fax tone.
i:: :i:.
To add the CNG startup parameter:
1.Highlight the Startup field on the QuickStan Application Screen, Page 6.
2.If necessary, press a repeatedly to move the cursor to the end of any
startup options already entered in the field.
3.Type CNG [et=]. 
						

							QuickStart Application Manual
Program Worksheet 9: Subscriber List10 7
Program Worksheet 9:
Subscriber List
You use Worksheet 9 to add new subscribers to the system on the Personal
Directory Screen. A sample page from the Personal Directory Screen is shown in
Figure 17.
c
Personal ID: 812312 -Extension # ID: 12312
Access: PCB
>Transfer
Transfer? No
Await-Ans-->4 RingsScreening? No
Holding? NoAlt: 0:OOMax-msg:90 setEdits OK? Yes-Message NotificationI
ILamp #: xOn Now? No#l:Activate Lamps? No
after 0min,8:OOam- 6:OOpm MTWHF5 rings 30 min,Off
gafter 0min,6:00pm- 9:OOpm MTWHF4 Rings 60 min,Off
after 0
#4:min, 12:OOam-11:59pm MTWHFSU 0 Rings 30 min,Offafter 0min, 12:00am-11:59pm MTWHFSU 4 Rings 60 min,Urgent
ICtrl-E for expanded options
Figure 17: Personal Directory Screen
Before you add subscribers, be sure you set up the default settings for each
subscriber on the 
QuickStart Application Screen, Page 5. Then, any subscribers
you add to the system will be set up with the default features automatically,
which will save you a lot of time. See 
Worksheet 5: Default Subscriber Settings for
details.
Once you have set subscriber defaults, press 
[CtrlHO) to display the Personal
Directory Screen. To view each subscriber, press the 
m and (Psonl keys.
The 
[Homel key displays the first subscriber (alphabetically) and the m key
displays the last subscriber. The Personal Directory Screen keeps a page of
information containing settings for each subscriber.
The Add Menu
You can add subscribers one by one (see page 103) or by range of
Extension 
fit IDS (see below). If the subscribers use consecutive Extension # IDS,
adding by range can save several steps.To add subscribers by range:
1.Press a to Add.
2.Press @ a to select Range (-Enter).
3.Type the starting number of the range and press [Tabl. Type the ending
number of the range and press 
[-Enter).
: