Comdial Execumail Voice Processing System 6.5 Instructions Manual

							Installation Manual 
Connect the Telephone System 33 
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							34 Configure the Application ExecuMail6.5 
Configure the 
Application 
You have now installed the hardware and software for the voice mail system and 
are ready to configure the system application. This includes: 
w Configuring the voice mail system for the Comdial telephone system you are 
using 
n Selecting features, adding customized greetings, adding subscribers, and 
programming any special call routing applications for this installation. 
The QuickStart@ Application Manual contains easy, stepbystep procedures for 
configuring your application, along with worksheets you can fill out and use to 
enter data on-screen. 
Refer to the QuickStart@ Application Manual now to 
continue the installation process.  
						

							installation Manual 
Back Up the System 35 
Back Up the System 
Once you have completed configuring the application, you must back up the 
system. 
A backup is a copy of the system configuration stored on a separate set of floppy 
disks. The system backup contains a copy of all the greetings, custom voice 
prompts, and system database information installed on the system. This includes 
all the subscriber’s message box names and options, as well as any transaction 
boxes or interview boxes you have created for this application. 
If for some reason the computer or hard disk fails, a system backup can save you 
hours of work reconstructing the application, including reentering all the names 
of subscribers, setting up all the directories, and setting system parameters. 
We strongly recommend that you establish a regular backup schedule - 
monthly, weekly, etc. This will preserve any of the system updates made by a 
system manager since the previous backup, such as the addition of new 
subscribers. All backups should be kept in a safe place separate from the system 
computer. 
Comdial offers the ExecuMaiI Toolkit software package that makes backups easy 
and reliable. With Toolkit you can set up an automatic backup schedule and 
customize the type of backups you do. Comdial also offers an 
ExecuMail Tape 
Backup 
package that makes large system backups quick and easy. See Zn9cGrg 
Tape Backup, the Using the Toolkit guide or the Reference Manual for more details 
about how to back up the system. 
Always keep the MS-DOS disk set and the boot disk close to the computer. If you 
cannot guarantee this, take a copy of these disks with you to use for future 
maintenance and recovery. 
;’ 
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							FINAL NOTES 
I Troubleshooting the Hardware 
q Deleting the System Software 
I Moving the System  
						

							Installation Manual 
Troubleshooting the Hardware 39 
Troubleshooting 
the Hardware 
Troubleshooting an Unbundled ExecuMail System 
If you experience trouble while installing an unbundled FxecuMail system on a 
computer you have purchased from another source, check each of the following: 
w Check the bill of materials to be sure you received all the hardware. 
n Make sure that all cables are connected correctly. 
n With the computer turned off, make sure that each voice board is firmly 
seated and correctly aligned in its slot. 
n With the computer turned off, make sure that all ribbon cables are 
correctly connected to the floppy drives, hard disk, and disk controller card. 
n Doublecheck that you have performed all installation steps, starting with 
Choose a Computer, page 5. 
Troubleshooting an ExecuMail Sysfem 
If you experience trouble while installing a fully-assembled ExecuMail system, 
check the following: 
n Check the bill of materials to be sure you received all the hardware. 
n Make sure that all cables are connected correctly. 
n Doublecheck that you have performed all installation steps, starting with 
Install the System Key, page 25. 
If You Believe the Hardware is Defecfive 
All requests for returned material authorization (RMA) should be made from the 
site where the system is being installed. When you tail Comdial Technical 
Support from on-site, we can verify what has failed and what may need to be 
replaced. In addition, the technician can suggest additional tests for you to try. 
Comdial Technical Support needs the following information before issuing an 
RMA on any hardware which you purchased from Comdial: 
n The serial number of the part needing to be replaced. 
n The date the system was installed. 
n A description of the problem and what troubleshooting has already been 
attempted.  
						

							40 Deleting the System Software ExecuMail6.5 
Deleting the 
System Software 
The voice mail system software, messages, and prompts are stored in a large 
number of subdirectories on your hard disk. All of these subdirectories are 
contained under one directory, typically named \VMAIL. 
If you decide to completely remove the voice mail software from your computer, 
so as to use the computer for some other purpose, deleting all these files and 
subdirectories can be a tedious task. To make it easier, there is an automatic 
procedure, called SYSOUT, that deletes the voice mail software from your 
computer. 
WARNING! The SYSOUT command will completely delete the voice mail 
software, including all its prompts, messages, and database of subscribers. 
There is 
no way to recover your system after you delete it! 
To completely delete the voice mail software from your computer: 
1. 
Exit to the DOS prompt. At the Banner Screen, press @ then &J. If 
prompted, type a System Manager ID (-Enter). 
2. Back up your current configuration, 
before running SYSOUT. Without a 
backup copy of the current system, there is 
no way to recover the system 
software, prompts, or messages after using SYSOUT. 
3. Insert the Install or Install-Update disk of your original system disks into the 
A: floppy drive. 
4. Type 
A: SYSOUT [t-l]. 
The system will ask you twice to confirm that you tru$ want to delete the system 
from your computer. Press @7 [Enter] after each question to proceed with 
the deletion.  
						

							Installation Manual 
Moving the System 4 1 
Moving the System 
Moving the Software 
If you are moving the voice mail system from one computer to install it on 
another computer, there are three approaches you can take: 
n Remove the voice board(s), system key, and hard disk from the current 
computer and install them on the new computer. 
n Remove the voice board(s) and system key from the current computer and 
install them on the new computer. Make a backup copy of the voice mail 
software, and restore the files to the new computer’s hard disk. 
n Remove the voice board(s) and system key from the current computer and 
install them on the new computer. Use the MS-DOS INTERLINK utility and an 
INTERLINK cable to transfer the system to the new computer. For steps 
explaining how to use INTERLINK, see the MSD0.S 
User’s Guide and 
Reference. 
Whether you are moving the hard disk or not, you should back up the 
current application before moving it to a new computer. 
This will help 
guarantee that you can restore the current application on the new computer. 
Moving the Computer 
If you are moving the voice mail computer to a new location, it is possible to 
leave the software and voice boards installed in the computer during the moving 
process. 
Before moving the computer, you should back up the current application. 
This will help ensure that you can restore the current application even if the 
computer’s hard disk is damaged in transit. 
Also, always exit to DOS before tumii off the voice mail computer. 
To exit to DOS: 
1. At the Banner Screen, press @ then a. 
2. Type a System Manager ID (Enter).  
						

							APPENDIX A  
						

							Installation Manual 
Voice Board Technical Reference 45 
Voice Board 
Technical Reference 
Correctly configuring and installing the voice boards is vital to the proper 
operation of the voice mail system. 
Usually, voice boards are shipped with the correct configuration, and the 
software is programmed to use that default configuration. In some cases, the 
default voice board settings may conflict with other equipment installed on the 
computer (for example, a VGA display board). This may force you to change the 
voice board settings and software command parameters. 
This appendix explains: 
1 
Conditions which require changing the voice board settings 
n How to identify the voice board type 
w 
How the computer communicates with the voice boards 
n How to change the voice board settings 
n How to change the software’s command line parameters 
w How to make a quiet DSP board 
Conditions that Require Changing the Settings 
Voice board dip switch and/or jumper changes are required when: 
n You install the voice boards with the default settings and get the error 
Voice board not functioning, code=  - .This 
indicates a conflict between the voice boards and some other hardware in 
the computer, or incorrect dip switch or jumper settings. 
n You know the computer contains an expansion board that uses hardware 
interrupt level 5 or the same upper memory area as the voice boards. 
Conflicts can occur with expanded memory boards and VGA boards, for 
example. The default voice board settings begin at D000. 
Since the default settings work in most instances, first try and install the voice 
boards with the default settings and test the system. 
If the error code is 
5 - 254, try changing the hardware interrupt level (IRQ) or 
memory address as explained in this appendix. 
If you change the voice board settings, you also need to change the 
software’s command line parameters. See Starting Memory Address for Voice 
Boards 
on page 54 for details.  
						

							46 Voice Board Technical Reference 
Execu Mail 6.5 
Identify the Voice Board Type 
There are three different types of voice boards which may be in the system: 
n Analog “A” boards 
n Analog “B” boards 
I 
DSP boards (DSP = Digital Sound Processing) 
The voice board can be identified by the dip switch block labeled SWl, and 
jumper pins labeled JPl, JP5, JP6, and JP7. Voice boards also have other 
characteristics: such as the number of ports, or special boards for particular 
Comdial telephone systems or countries, but they all are one of these types of 
boards. 
Check the Label First 
Voice boards are usually shipped with labels on the back plate that identify the 
board. type. Check for these labels if you are uncertain as to what type of voice 
boards you have. 
 0 
,................... J 00 p 
emem 
m 
-- I 
/ 
JP7 1 I Jb5 I 
JPl 
JP6 
Figure 15: Voice board 
Examine the Board 
If the board is not labeled, it may still be identified by examining the circuit 
board. 
A 
DSP board can be distinguished from an analog board by the presence of the 
JP6 jumper. Analog ‘3” 
boards do not have JP6. Analog “‘A” boards do not 
have JP6 or JP5. 
Other Characteristics 
There are several other types of voice boards for interfacing with special 
telephone equipment or installation in particular countries. These boards are not 
as easily identified. If you are uncertain as to what type of board you have, 
contact Comdial Technical Support.