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Comdial Execumail Voice Processing System 6.5 Instructions Manual
Comdial Execumail Voice Processing System 6.5 Instructions Manual
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![Page 236
QuickStart Application ManualProgram Worksheet 13: Public Interview Box117
Action after last question
Depending on which action was selected on the worksheet, type the following in
the
After field:
Worksheet ChoiceYou type
Say “Goodbye” then hangups(c-l]
Transfer caller to operator0 [1-I]
Restart call from Opening LineR (-Enter)
Try another System ID
G (wd
(and specify the System ID)
Hangup
H[-Enter)
*. -‘.:::.,.: .,_,‘-.- ._-:](http://img.usermanuals.tech/thumb/1250/84936/w64_comdial-execumail-6-5-learning_d-235.png "Page 236
QuickStart Application ManualProgram Worksheet 13: Public Interview Box117
Action after last question
Depending on which action was selected on the worksheet, type the following in
the
After field:
Worksheet ChoiceYou type
Say “Goodbye” then hangups(c-l]
Transfer caller to operator0 [1-I]
Restart call from Opening LineR (-Enter)
Try another System ID
G (wd
(and specify the System ID)
Hangup
H[-Enter)
*. -‘.:::.,.: .,_,‘-.- ._-:")
![Page 239
120 Program Worksheet 16: Transaction BoxesExecuMail6.5Add transaction box for subscriber
(Press ESC to quit)? (Y/N):
If you press Q for No, the same prompt offers the name of the next
subscriber (alphabetically) in the system. If you press
(-1 for Yes,
you are then prompted for the System ID and name of the transaction box.
5.Type the System ID for the transaction box (c-l].
6.Type the name of the transaction box ljj]. The name may not be left
blank. The first three letters of this name may be used by...](http://img.usermanuals.tech/thumb/1250/84936/w64_comdial-execumail-6-5-learning_d-238.png "Page 239
120 Program Worksheet 16: Transaction BoxesExecuMail6.5Add transaction box for subscriber
(Press ESC to quit)? (Y/N):
If you press Q for No, the same prompt offers the name of the next
subscriber (alphabetically) in the system. If you press
(-1 for Yes,
you are then prompted for the System ID and name of the transaction box.
5.Type the System ID for the transaction box (c-l].
6.Type the name of the transaction box ljj]. The name may not be left
blank. The first three letters of this name may be used by...")
![Page 240
QuickStart Application ManualProgram Worksheet 16: Transaction Boxes12 1
Transfer optionsMove the cursor to the Transfer Options field.The voice mail system will
use these options when call transfer is turned on, if the call transfer type is
Await-An& Type as many of these codes in the field as you need:
Worksheet ChoiceYou Type
AnnounceA I-1
Confirmc[p=Eiq
Dialtone DetectD [-Enter)
Introduce
1 [piiF]
Message ScreenMl-1
Screensp=EiG]
INOTE: Do not use the M and the S access codes together.
Use call...](http://img.usermanuals.tech/thumb/1250/84936/w64_comdial-execumail-6-5-learning_d-239.png "Page 240
QuickStart Application ManualProgram Worksheet 16: Transaction Boxes12 1
Transfer optionsMove the cursor to the Transfer Options field.The voice mail system will
use these options when call transfer is turned on, if the call transfer type is
Await-An& Type as many of these codes in the field as you need:
Worksheet ChoiceYou Type
AnnounceA I-1
Confirmc[p=Eiq
Dialtone DetectD [-Enter)
Introduce
1 [piiF]
Message ScreenMl-1
Screensp=EiG]
INOTE: Do not use the M and the S access codes together.
Use call...")
![Page 243
124Program Worksheet 17: interview Boxes
ExecuMail6.5
5.Type the System ID (-Enter).
6.Type the name of the interview box (*-I]. You must type a name. The
system then displays the new interview box on screen.
7.After adding an interview box, record a name for the box. Follow the steps
to establish a local connection and record the name, just as you did for
subscribers’ names. For steps to establish a local connection, see page
82.
Record lnferview Box Questions
To record the interview box’s questions,...](http://img.usermanuals.tech/thumb/1250/84936/w64_comdial-execumail-6-5-learning_d-242.png "Page 243
124Program Worksheet 17: interview Boxes
ExecuMail6.5
5.Type the System ID (-Enter).
6.Type the name of the interview box (*-I]. You must type a name. The
system then displays the new interview box on screen.
7.After adding an interview box, record a name for the box. Follow the steps
to establish a local connection and record the name, just as you did for
subscribers’ names. For steps to establish a local connection, see page
82.
Record lnferview Box Questions
To record the interview box’s questions,...")
122Proaram Worksheet 16: Transaction BoxesExecuMail6.5 Mark the messages urgent? To set the system to mark all messages for this transaction box urgent, type Y [-Enter). To keep outside callers from marking messages urgent, type N [-Enter). To set the system to ask callers if they want to send their message urgent, type A for Ask and press [-Enter). Action atler message? Move the cursor to the After Msg field. Type the code for the action you want the system to take after recording a message from an outside caller and press (-1. The possible choices are: Worksheet ChoiceTypeTransfer to operator0p=Ei-- Say Goodbyes [j=EiiE-Enter) Hang upH[Enter) Go to another IDG [W- Restart the callR(-Enter) Use one-key dialing during greeting?Use the One key dialing portion of the screen to set up single digits to represent full System IDS for other transaction boxes, interview boxes, or subscriber extension numbers. Move the cursor to the singledigit number you want to use. Type the System ID I-Enter). !/ i.,..’ :..:’ :. : jI
QuickStart Application ManualProgram Worksheet 17: Interview Boxes123Program Worksheet 17: Interview Boxes For each copy of Worksheet 17 you filled in, add an interview box at the Transaction Directory. A sample interview box appears in Figure 26. System ID: 500Voice name: 0:02 - Question - Reply -- Question - Reply -- Question - Reply - 1. 0:08sets2. 0:02isets3. 0:02sees4. 0:02;sets5. 0:0340 sets6. 0:03 0sets7. 0:oosets8. 0:oosets 9. 0:oo10. 0:oosetssets11. 0:oo 0sets12. 0:oosets13. 0:oo:sets 17. 0:oosets18. 0:OO:sets19. 0:oosets20. 0:oo:sets 14. 0:oo0sets15. 0:oosets16. 0:OO00setsSend Msg Urgent? No After: Say-bye Figure 26: Sample interview box If you are not already viewing the Transaction Directory, press [ClrlHT). Acid an lnferview Box To add an interview box 1.If necessary, press (GW] to access the Transaction Directory. “..’: ‘/, ~..i .:;..._ ., .+: !I. :‘-:. ...+..- : 2.Press IF8) for the Add menu. 3.Press @[clEnter)toselect Interview box. 4.You are prompted with: Add interview box for ? (Y/N) Press @J for No if you want the box to belong to a different subscriber. You are then prompted with: Add interview box for which subscriber (enter last name): Enterthelast name of the subscriber who will own the box. Any letter or word that you enter, whether or not it is a valid subscriber name, will put you into an alphabetical list of subscribers with the following confirmation prompts: Add interview box for subscriber cNAEIE> (Press ESC to quit)? (Y/N): If you press @ for No, the same prompt offers the name of the next subscriber (alphabetically) in the system. If you press [-Enter) for Yes, you are then prompted for the System ID and name of the interview box.: :
124Program Worksheet 17: interview Boxes ExecuMail6.5 5.Type the System ID (-Enter). 6.Type the name of the interview box (*-I]. You must type a name. The system then displays the new interview box on screen. 7.After adding an interview box, record a name for the box. Follow the steps to establish a local connection and record the name, just as you did for subscribers’ names. For steps to establish a local connection, see page 82. Record lnferview Box Questions To record the interview box’s questions, establish a local connection and record the questions, just as you did with subscriber names. For steps to establish a local connection, see page 82. After you record each question, type the maximum reply time (in seconds) immediately to the right of the question. Should outside callers mark messages urgent? Move the cursor to the Send Msg Urgent? field. To set the system to mark all messages left in the interview box urgent, type Y (=Enter). To keep outside callers from marking messages urgent, type N (-1. To set the system to ask callers if they want to send their message urgent, type A for Ask and press (W]. Action affer last question Depending on which action was checked off on the worksheet, enter the following in the After field. Worksheet Choice You type Say “Goodbye” and hangups (c-l] Transfer caller to operator ::mRestart call from Opening Linew ner Try another System IDG[-Enter) (and specify the System ID) Hangup H [-Enter)
QuickStart Application ManualIndex 125 Index Accesscodes.............22,48,89, 110 Access numbers.................10.80 Announce.....................52.69 Audiotext..........................2Automated attendant.................1 Automatic directory assistance......32, 95 Await Answer...........18,26,37,52,69 Call holding.....27, 37, 53, 91, 99, 112, 121 change by phone........... 24,50Call transfer type default for new subscribers....26,90 operator..................16,85 subscriber................52,111transaction box. ...........67,120 Confirm.......................53,69 Daylight Savings Time...............88 Directories.....................60.67 automatic subscriber........32.95 department................32,95numeric .................. 32,95 Directory assistance automatic................. 32,95numeric .................. 32.95 Directory groups...................96 Directory menus....................96 Error messages..................... 93 Extension # 1D.....................48 Fax detect..................... 35,98 definition of...................2 Guest............................42 Holding........ 27,37,53,91,99, 112. 121 change by phone...........24,50Holidays......................21,88 interview box...................35,72Public......................57 introduce......................53.70 Keypadmap....................2,11 Local connection................... 82 Menu mode....................... 24Menus........................ 60,67onekey dialing.........55, 113, 122 Message delivery...................28 Message groups................ 44, 107 Message notification..............27,55 Numeric directory assistance....... 32, 95 Onekey dialing...........55,60,67, 113Opening tine directory assistance..........32,95example of...................62 plan........................12 record......................82 System ID for fax..............35 Operator......................... 16 extension....................16 transfer to.........16,26,37,52, 69 PersonalID.......................48 Prompts, recording.................. 82 Public Fax Box.................35,98 Public Interview Box...............123 Quick option menus................24 Release...............16,26,37,52,69 Schedules.....................16,19 Screen........................53,70 Subscriber defaults..................22 Telephone system............... 11,81 Transaction box................113,122add...................... 119 departments..................32 greeting..................... 70 Urgent interview box messages.........72 message delivery...........28,56 message from guest............42 message from outside caller......54 public messages...............59 transaction box messages........ 71Voice detect call holding........ 27, 38, 54Voice mail.........................1 Wait for Rfngback.......18,26,37,52,69 ., ::