Comdial Execumail Voice Processing System 6.5 Instructions Manual

							12 Install the System Key 
ExecuMail6.5 
Power Cord 
Keyboard 
COMl 
Modem 
Parallel Port 
for System Key 
Monitor 
gure 3: Finding the parallel port on a typical mini-tower computer 
Keyboard 
-. - 
Power Parallel Port 
Cord 
for System Key Monitor 
Figure 4: Finding the parallel port on a typical desktop computer  
						

							Installation Manual 
Install the Voice Boards 
13 
Install the 
Voice Boards 
The voice board provides the special electronic hardware to digitize sound and 
interface to the Comdial telephone system. A 2-port board carries two voice 
channels and can operate with up to two telephone lines simultaneously. A 4-port 
voice board carries four voice channels and can operate with up to four 
telephone lines simultaneously. 
Installing a voice board involves two main steps: 
n Check the voice board settings. 
w Insert the voice board into the computer. 
Voice Board Default Settings 
Each voice board has a dip switch and four sets of jumper pins which control its 
operation. The dip switch block is labeled 
SW1 and consists of four on-off 
switches. The four sets of jumper pins are labeled 
JPl, JP5, JP6 and JP7. The 
locations of the switch and jumpers are shown in Figure 5. 
Figure 5: Voice board dip switch (SWl) and jumpers (JPl, JP5, JP6, JP7) 
In most cases, the voice boards are shipped to you pre-configured with the 
correct dip switch and jumper settings, and these settings do not have to be 
changed. 
Before you insert the voice boards into the computer, you should 
check that they are correct. Figure 6 shows the default settings for all systems.  
						

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74 In.stal/ the Voice Boards ExecuMail 6.5 :
						

							Installation Manual . 
Install the Voice Boards 75 
Static Precautions 
To prevent damage, wear a 
properly grounded wrist stra 
when handling the voice boa 
or when you work inside the 
open PC case. 
You do not have to feel a spark in 
+ To Ground COflll~CtlOll 
order to cause static damage. 
Check the Voice Board Settings 
1. Make sure you are grounded against static electricity. 
2. Remove the voice board from its box and packing materials. Locate the SW1 
switch and the JPl, JP5, JP6, JP7 jumpers. 
3. Check the sliders on the dip switch SW1 for the correct memory address. 
Figure 6 shows the default settings. 
4. Check the position of the jumper on JPI. Each jumper has a pair of metal 
pins. The jumper is ON if the jumper connects the pair of pins. 
JPl must be 
set the same for 
all voice boards in your system. Figure 6 shows the 
default settings. 
5. Check the setting of jumpers JP5 and JP6. If JP5 and JP6 are OFF, the voice 
board’s memory address begins with “D”. If JP5 is ON, the voice board’s 
memory address begins with “A”. If JP6 is ON, the voice board’s memory 
address begins with “C”. Figure 6 shows the default jumper settings for the D 
address range. 
6. Check to make sure jumper JP7 is ON for the first board (the board with 
Port 4) and OFF for any additional boards. On the first board, the jumper 
should connect the pair of pins. On additional boards, the jumper should 
not connect the pair of pins. 
NOTE: Voice board order is 
not determined by which slot in the computer 
the board occupies. Voice board order is deterrninzd by the memory address. 
Insert the Voice Boards in the Computer 
1. 
Make sure you are grounded against static electricity before proceeding. 
2. Turn off the computer and any peripherals (printers, etc.), but do 
not 
unplug them. 
3. Open the cover of the computer.  
						

							16 Install the Voice Boards 
ExecuMail6.5 
4. Select an expansion slot for each voice board you are installing. Each 
expansion slot has an opening in the rear of the computer, covered by a 
metal slot cover. 
5. Remove the screw securing the expansion slot cover to the computer. Set 
the screw aside. (You will need it later.) Remove the expansion slot cover. 
6. Gently but firmly insert the voice board into the expansion slot. Make sure 
the voice board is fully inserted. 
7. Align the screw hole in the voice board’s metal bracket with the screw hole 
on the computer case and secure the board with the screw you removed 
from the slot cover. 
8. Repeat steps 4 through 7 for each voice board to be installed. Be sure the 
voice boards dip switch and jumper pins have been correctly configured 
before installing the board. 
9. Unless you are installing other boards in your computer (for example, a fax 
board or internal modem), replace the computer’s cover.  
						

							Installation Manual 
Install the Software 17 
Install the Software 
Once your hard disk is correctly prepared and the system key and boards are 
installed, you can install the voice mail system software. ExecuMail comes with 
an easy, automated software installation process. The automated installation 
process will 
not work unless the computer is properly configured: 
H The voice boards must be installed and configured. 
H The system key must be plugged into the LPT’l parallel port. 
n The system must have enough memory. 
n The system must have MS-DOS version 6.0 or higher. 
If you are also going to install the Remote Maintenance package, you need the 
Remote Maintenance disk for this software version. 
After you install the software, you should use the MAKEBOOT utility to make a 
boot disk A boot disk is a floppy disk containing the MS-DOS software and 
utilities required to start the voice mail system if the hard disk should fail. 
YOU 
can use the boot disk to restart the voice mail computer if necessary in the 
future. 
To in&all the voice mail software: 
1. 
2. 
3. 
4. 
5. 
6. 
7. 
Make sure you are at the drive where you want to install the voice mail 
software (for example, C:). 
Insert the Install disk into the A: floppy drive. (The software must be 
installed from the A: drive.) Type 
A: INSTALL [-Enter). 
When the system asks if you have completed the preparations required 
before you install the software, press [W] to answer Yes. Otherwise, 
press @J to cancel the installation. Complete any steps required before 
you proceed with the software installation. 
When prompted, remove the disk from the floppy drive. Press I-1 to 
restart the computer. 
When prompted for the next floppy disk, insert it in the A: drive. Press any 
key to continue. Follow the instructions onscreen. 
To install the software in the default directory C:\VMAIL, press (ej. 
Otherwise, type a different directory name [-Enter). 
When asked if you want to install a new system, press [-Enter). 
Otherwise, press @ to cancel the installation.  
						

							18 Install the Software ExecuMal6.5 / 
:’ 
8. 
9. 
10. 
11. 
12. 
13. 
14. 
15. 
16. 
17. 
18. 
19. 
20. 
21. If you are also installing Remote Maintenance, when the system prompts 
you, press (-Enter) for Yes. If you select Yes, you must have the correct 
Remote Maintenance disk for this version of voice mail software. Otherwise, 
press a (cl] to install the voice mail software without Remote 
Maintenance. Or, press @ @ [t-l] to cancel the installation. 
If you are installing an additional feature package, answer the questions 
when the system prompts you. Follow the instructions onscreen. 
When the system displays a screen to confirm your choices, press 
[-Enter) to proceed with the installation. Otherwise, press @ to cancel 
the installation. 
Continue to insert the disks as prompted, and follow the instructions 
onscreen. 
If the voice mail system will use Remote Maintenance, the installation 
program asks you to identify the COM port the modem uses. Press @ to 
highlight the COM port (‘11. 
When the system tells you it will modify the AUTOEXECBAT file, press 
[+-1Enter). Before changing the file, the system makes a backup copy. You 
must press (-Enter) to accept the changes. 
If your system uses a SCSI hard drive, when the system asks you, press 
@ l-Enter) to answer Yes. Otherwise, press (-1 to answer No. If 
you answer Yes, the installation process sets the system to work with the 
SCSI drive automatically. For details, view the README.TXT file later in the 
installation. 
Wheu the system tells you it will modii the CONFIGSYS file, press 
[-Enter). Before changing the file, the system makes a backup copy. You 
must press [-Enter) to accept the changes. 
When the installation is complete, the system displays a summary screen. 
Please review this information. Press any key to continue. 
When the system asks if you would like to view a README.TXT file, press 
(-1 to view it. The README.TXT file contains important information 
that may not be included in the documentation. When you finish reading, 
press @ to return to the installation program. (You may also view the 
README.TXT file later, using the voice mail system’s Previous Report feature, 
or a text editor.) 
Press Q @ l-Enter) to select Exit to DOS. 
If the voice mail system will use Remote Maintenance, set up the system’s 
copy of Remote Maintenance. See Set Remote Maintenance Version 6.1 on 
page 19 for steps. 
If you are also installing the Toolkit or Tape Backup packages, follow the 
instructions that came with those packages. 
Make a boot disk. To make a boot disk, put a blank floppy disk into the A: 
floppy drive. At the voice mail directory, type 
MAKEBOOT [t-‘], and 
:  
						

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1. 
i.: 
. .’ Installation Manual 
Install the Software 19 
follow the directions on-screen. When you are finished making the boot 
disk, test it by pressing [$iHAltHDel) with the floppy disk still in the drive. 
The computer should restart normally, without running the voice mail 
software. You will see the DOS prompt (for example, 
A: \). After you test 
the boot disk, remove it from the floppy drive. Press [mHAltHDel) to 
restart the voice mail software. 
22. Store the floppy disks (including the boot disk) in a safe location near the 
voice mail system. The disks should be readily available on-site in case they 
are needed for system maintenance. 
Set Remote Maintenance 
Remote Maintenance allows a technician to link an off-site computer to the voice 
mail system and controi its operation. If the voice mail system will use Remote 
Maintenance, you need to perform these additional steps to set up the Remote 
Maintenance software: 
n Set up a Phone Book entry, including verifying the COM port and baud rate, 
and setting the correct modem type. 
n If desired, add your own login name and password. 
To set up Remote Maintenance 
1. 
Make sure you are at the directory where the voice mail software is installed. 
2. Type 
CD HOST k-1 to change to the subdirectory where the Remote 
Maintenance software is installed. 
3. Type 
PHONE [eEnterj to run the Phone Book Setup program. 
4. Make sure 
DEFAULT is highlighted on the Phone Book directory. If not, use 
the arrow keys to highlight it. 
5. Press [F3) for 
Change. You’ll see the Phone Book Entry screen. 
6. Make sure the 
NAME field displays DEFAULT. If not, press [Escl to retum to 
the Phone Book menu. Repeat steps 4 and 5. 
7. If you use a login name different from the default, press a repeatedly to 
move the cursor to the 
LOGIN field. Type the name and press 1-h. 
NOTE: The login name is case sensitive. The login name must be typed 
exactly the same on the Host and the Remote versions of the software. 
8. If you use a password different from the default, press a to move the cursor 
to the 
PASSWORD field. Type the password and press (-Enter). 
NOTE: The password is case sensitive. The password must be typed exactly 
the same on the Host and the Remote versions of the software. 
I 1 
9. Press [Pg to move the cursor from the NAME field, past the 
DIALBACK field, to the COM Port section.  
						

							20 Install the Software 
ExecuMail6.5 
10. Look at the PORT field. The number should be the same as the COM port 
you specified during the voice mail software installation (for example, 2 for 
COM2). If the number is incorrect, press the Q key repeatedly until it 
shows the correct number. 
11. Locate the 
BAUD field immediately below the PORT field. The number in 
this field should be 
2400. If you are using a 2400 baud modem, you do not 
need to adjust this and should proceed to the next step. 
If you are using a modem of a different speed (for example, 9600 baud), 
adjust this number by repeatedly pressing the @ key to display your 
modem’s speed. 
12. Locate the 
MODEM field to the right of the BAUD field. Press @ to see a list 
of supported modems. Press @ to highlight the modem and press 
[-Enter). If you do not see the voice mail computer’s modem in the list, 
and the modem is Hayes compatible, select 
Hayes Extended. 
13. Press [F101 to redisplay the Phone Book menu. 
NOTE: To avoid losing your changes, do not press @ to exit the Phone 
Book Entry Screen. 
14. Press @J again to return to the DOS prompt. 
15. Return to step 20 on page 18 to complete the voice mail software 
installation. 
Notes on the Voice Mail Software Installation 
The voice mail software installation program: 
n Checks to make sure you have: the correct version of MS-DOS, enough 
memory, the correct system disk(s) for your installation, and enough hard 
disk space to install the software. It also checks to be sure the MSDOS 
DOUBLESPACE utility is not in use on the system, and renames the 
DOUBLESPACE utility’s files from DBLSPACE.* to XXXSPACE.*. 
n Creates several subdirectories on the hard disk: 
\vMAIL . ..for the system software 
\VMAIL\PROMPT\xx . ..for voice prompt files, where xx is a 
2-letter code for the language. There are 
several additional subdirectories used to store 
prompt sets. 
\VblAIL\INTLIB . ..for the Switch Setup library, and for help files 
\VMAIL\OOM\A through . ..for voice names and personal greetings 
\VMAIL\OGM\T (20 separate directories) 
\&AIL\PERSONA~\A through . ..for personal messages 
\vMAIL\PERsONAL\X (24 separate directories) 
\VMAIL\PUBLIC\A through . ..for public messages 
\vn&IL\PuBLIc\x (24 separate directories)  
						

							.:_ 
- installation Manual 
h-stall 
the Software 2 1 
m Renames the original C:\CONFIG.SYS file to C:\CONFIG.ORG and sets up a 
new CONFIG.SYS file for optimal use with the voice mail system. For more 
details about the CONFIG.SYS file, see the README.TXT file. In most cases, 
YOU do not need to change this new CONFIG.SYS file. The standard 
CONFIG.SYS file also sets aside the memory address range for the voice 
boards. See Appendix A: Voice Board Technical Reference for details. 
. Renames the original C:\AUTOEXEC.BAT file to C:\AUTOEXEC.ORG and 
installs a new ALlTOEXEC.BAT file. For more details about the 
AUTOEXIXBAT file, see the README.TXT file. In most cases, you do not 
need to change this new AUTOEXEC.BAT file. The standard AUTOEXEC.BAT 
file sets up the SMARTDRVEXE program. SMARTDRVEXE decreases the time 
the voice mail computer spends reading the hard disk for data, and 
improves system performance. The voice mail system uses SMARTDRVEXE 
instead of the RAMDRIKSYS and FASTOPENEXE utilities. The system also 
automatically adds the voice mail directory to the path statement. 
n Copies the voice mail software and utility programs to your hard disk. 
n Installs a sample database which includes a system manager and guest, 
some transaction box samples, a voice detect box, and directory assistance. 
Make a Boof Disk 
If your hard disk should fail, it is important to have a way to start the computer 
without using the hard disk. You can do this with a floppy disk that contains the 
essential MS-DOS software and utilities stored on the hard disk. This floppy disk is 
called a 
boot disk because it can be used to restart (or “reboot”) your 
computer. If you have not already made a boot disk, you should make one now. 
To make a boot disk: 
1. 
Insert a blank, high-density disk in the A: floppy drive. 
2. If necessary, exit the voice mail software. From the C:\VMAIL directory, type 
MAKEBOOT( 
3. With the boot disk in the A: drive, press (CtrlHKm to restart the 
computer. The computer should restart normally, without running the voice 
mail software. You will see the DOS prompt (for example, A: >). 
If the computer does not restart normally, remove the boot disk from the 
floppy drive. Again press m to restart the computer from the 
hard disk. Repeat the steps to create a boot disk. 
4. 
When you are satisfied that the boot disk works properly, remove it from the 
floppy drive. Press [mH!HDel) to restart the voice mail software. 
Always keep the MS-DOS disk set and the boot disk close to the computer. If you 
cannot guarantee this, take a copy of these disks with you to use for future 
maintenance and recovery. 
To complete the installation, bring the assembled ExecuMail system to the 
installation site. Before connecting the voice mail system to the Comdial 
telephone system, check the system key to make sure it is still securely attached. 
For steps, proceed to the section Test the System Key on page 27.