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Comdial Execumail Voice Processing System 6.5 Instructions Manual
Comdial Execumail Voice Processing System 6.5 Instructions Manual
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![Page 677
282 Voice Detect
Recording a Greeting for the Voice Detect Box
ExecuMail6.5
You may record the greeting or announcement you want callers to hear when
they reach this voice detect box. When the standard greeting is active, but not
recorded, the system plays one of these default standard greetings:
“‘ is not available right now. ”
[PH-Box-l&one]
“‘ is on the phone now.” [PH-Box_lsGone]
When the alternate greeting is active but not recorded, the system plays the
default alternate greeting:
“ is...](http://img.usermanuals.tech/thumb/1250/84936/w64_comdial-execumail-6-5-learning_d-676.png "Page 677
282 Voice Detect
Recording a Greeting for the Voice Detect Box
ExecuMail6.5
You may record the greeting or announcement you want callers to hear when
they reach this voice detect box. When the standard greeting is active, but not
recorded, the system plays one of these default standard greetings:
“‘ is not available right now. ”
[PH-Box-l&one]
“‘ is on the phone now.” [PH-Box_lsGone]
When the alternate greeting is active but not recorded, the system plays the
default alternate greeting:
“ is...")
286 Voice Detect ExecuMail6.5 Opening Line: Intro Prompt Opening Llne: Action Prompt ‘If you’re calling from a touchtone. phone, you may enter the extensron at any time. If you don? know the number, press 411 for a directory. * Press touchtones to 7 an extension number or 11 for directory as&3nce ~~~~~~~, ~:~~~~ “.““‘.“,‘,‘.‘,“:‘.‘... “.::...:t:::.:.::b:::.:..~:.:...:.:.:.:.:.~::~:~:~~~,:~~~~~ “:~::~;-::::-.:.:::::~::~‘::.:, .,l~ ,,(,,_. ,.,., ‘. “” ““““““-“.‘.‘...., Y............... . . . . . . . . . . . . . . . . . . . . . ...) f:.,...,,,;, ,,..;,,,,,,:,,. -P $i:$..;F.$:i’i;::::::j::::::: .;:.ili:, >:,:::.j.; )...........,... ~~~~ ~~~~~~~~ ~~~:i~~~:8!:i(i~ri:~:~~~~~~~~~~:~~~~:~:~~.~ .~~‘“.~.~.~~:‘~~:~:~:~:~:~:~~~~~~~~~~~~ :“‘..“..‘.~.‘.‘..... :.i:‘:~::::.:.>~.:~.::::,,, ,:,:,:. ~ ~.,.,,... :.: .‘,..’ ..:.:.:.~l~ .:.:,,.,,.,,,,,,;,,.,,, :,i,::::,::~:~:~:::~~:~::::~.::~:::,::~:~~ .,.....,.....,./i/,,,,,,,,,,,,,,,,~,,,,,,,,~,,,,,,~,,,,,,,,,,,,,,, ::.::‘:::::::~~:~:~:~~~:~:~~:::::::,:::::::~::.:~: :::::(:::::::::.:.:i:.i:.:.: . . ../.........., . . System ID if no lls: WXE Figure 155: Example of advanced call routing using voice detect For relafed information, see: n Applications n Call Holding n Interuiew Boxes n Opening Line n Operator Box n Recording Voice Fields n Schedules n Transaction Boxes : ,. i.
Reference Manual Appendix A: Screens 8 Keys at a Glance 287 Appendix A: Screens & Keys at a Glance The Banner Screen 1 m 1. Ans 2. AI-IS 3. AI-IS 4. A/D 12:37pm DAY 29-Jan-94 Recording Time: 3:oo l * l Comdial Corporation Fl Help F3 Select Port F5 Versions F2 Sign-in F4 Local on/off ESC Exit Snter any character.
288 Appendix A: Screens & Keys at a Glance ExecuMail6.5 The Console Screens Next Screen 1111 Moving between panes of a single screen Figure 156: The wnsole screens
Reference Manual Appendix A: Screens & Keys at a Glance 289 Shortcut Keys Press these keys to jump to a console screen: QuickStart Application Screen I Personal Directory Screen I Groups Screen Transaction Directory Screen Voice Prompt Editor Screen QuickStart Switch Setup Screen Press these keys to move between pages of a particular screen: m Move to the previous page. @iiJ Move to the next page. [Home) Displays the first person, box, or group in a directory. IEnd) Displays the last person, box, or group in a directory. pi3J.Q Jumps by last name to a subscriber, box, or group. When the system prompts you for the name to jump to, enter the first few characters of the last name and press [-Enter). At the Voice Prompt Editor Screen, you can also press IctrlHJ) to jump to a prompt number. Press these keys to move the cursor between fields on a page: m Move cursor one field to the right. F-= Move cursor one field to the left. Gl Move cursor to the closest field above. Move cursor to the closest field below. (p=EiiG] Move cursor to the next field. Each of these keys also saves whatever changes you made to the current field. Press @ if you don’t want to save the changes you made in the current field. Function Keys [CtrlHF3) Select Port (active only on systems with more than 12 ports) Help Information Command Popup Menu Select Port Local connect: on or off Previous Screen Next Screen Delete Popup Menu (not available on all screens) Add Popup Menu or next prompt set (not available on all screens) Record Prompt (active only on voice fields) Play Prompt (active only on voice fields)
290 Appendix A: Screens & Keys at a Glance ExecuMail6.5 1. Site name: 2. Contact: YOUr Company Name Phone#: Calls Answered 3. Total trunks/stations: 0 /O Calls/day: 0 4. Day Calls Answered: All-trunks Night Calls: All-trunks 5. All ports busy action: Ring-until-answered Access Numbers 6. Trunk Pilot #: # of Trunks Answered: 0 Alternate Trunk #s: 7. Voice Port Stations Pilot #: Station Numbers: Day Nt Day Nt Day Nt Day Nt Day Nt I 1 I I I 10. Intro (Hello, this is...):
Reference Manual Appendix A: Screens & Keys at a Glance 29 1 -->Transfer Transfer? Yes-->,X z-Greeting ->Action Await-Ans-->4 Rings Take-msg Screening? No Holding? No PO set Edits OK? Yes -Message Notification Max-msg: Lamp #: x #l: x Activate Lamps? Yes after 0 min, ft;; 8:OOam- 6:OOpm MTWHF 4 rings 30 min,Off after 0 min, 6:OOpm- 9:OOpm MTWHF 5 rings 60 min,Off after 0 #4: min, 12:OOam-11:59pm MTWHFSU 0 rings 30 min,Off after 0 min, 12:OOam-11:59pm MTWHFSU 4 rings 60 min,Urgent Ctrl-E for expanded options QuickStart Application Screen, Page 5 with Expanded Transfer Options Displayed Transfer? Yes-->,X >Greeting -=-Action Await-Ans-->4 Rings Take-msg Screening? No Holding? No Max-msg: 90 set Edits OK? Yes >>Transfer Options : A Screening Options: Send Msg Urgent? No After Msg: Say-bye One key dialing: l> 2> 3> 4> 5> II 6> ?> 8> 9> o> A I No Setup Options Unused S B *I No Rect Summary Cant Send Message Can Edit Holding T Traditional Order C *I No Public Notify I Not in Directory Message Length - U Not to Subscribers D Menu Mode V E I Messages by Ext No Private Message Hands-Free Play W No Future Delivery F *I First-Time Enroll No Old Messages X G I Cant Edit Greet No Receipt Request Y H ; Es No Public Message No Open Groups I No Urgent Message Z Automatic Receipts Cant Redirect s I ,Press ? 1 +&TAB or Shift-TAB to move; I Press SPACE to add or remove a cod ^ 52. Max person-person recording: 300 sets 53. Skip back time on #: 4 Max screening recording: 6 Max ID attempts: 4 Bad ID Goto--> 54. Record Pauses...Beginning: 5 55. Beep on record? Yes Short ending: 2 Long ending: 3 Disk full warning at: 15 mins left 56. Blank PC screen? Yes 57. OS Surrender- Daily: Screen Type: Auto Keypad: Q=7, Z=9 keys 58. Startup: Weekly: Monthly: Error notices to: 0 59. ID for Alpha Directory: 555 Auto xfer? Yes ID for Num Groups: Public Fax Box Fax ID: SFAXBOX Transfer? No Voice name: 0:02 Await-Ans-->4 Rings Alt Action: Operator Holding? No Announce: Always
292 Appendix A: Screens & Keys at a Glance EkecuMail6.5 ,A’ ‘. c Personal ID: 812312 - Extension # ID: 12312 Access: PCB z-Transfer Transfer? NO Await-Ans-->4 I- Rings Screening? No Holding? No Alt: 0:OO Max-msg : 90 set Edits OK? Yes Messaue Notification Lamp #:-X Activate Lamps? No On Now? No #l: after 0 min, 8:OOam- 6:OOpm MTWHF 5 rings 30 min,Off after 0 min, 6:00pm- 9:OOpm MTWHF 4 Rings 60 min,Off after 0 min, 12:00am-11:59pm MTWHFSU 0 Rings 30 min,Off after 0 min. 12:OOam-11:59um MTWHFSU 4 Rinss 60 min.Urgent Ctrl-E for expanded options One key dialing: 1> 6> 27 3> 5> 7> 8> ;; o> Personal Directory with Access Code Options Displayed Personal ID: 812312 Extension # ID: 12312 A 1 I No Setup Options B [*I No Rect Summary C [*I No Public Notify . ! ACCESS CODE D [ I Not in Directory E [ 1 Messages by Ext F [ I First-Time Enroll G [ I Cant Edit Greet H [ I Unused I [ I Unused SC Voice name: 0:02 Hold/Archive msgs: 0 /2 days OPTIONS Press ESC to Exit J [ 1 Unused S [ ] Cant Send Message K [ I Can Edit Holding T [ ] Traditional Order L [ 1 Message Length U [ ] Not to Subscribers M [ I Menu Mode V [ ] No Private Message N [ 1 Hands-Free Play W [ ] No Future Delivery 0 [ I No Old Messages X [ ] No Receipt Request P [*I No Public Message Y [ I No Open Groups Q [ I No Urgent Message 2 [ ] Automatic Receipts R [ ] Cant Redirect I ,Press t J+tTAB or ShifL-TAB to move; Press SPACEto add or remove a cod 4 Personal Directory for a Guest min, 12:00am-11:59pm MTWHFSU 0 rings 30 min,Off min, 12:OOam-11:59pm MTWHFSU 4 rings 60 min,Urgent
Reference Manual Appendix A: Screens & Keys at a Glance 293 The Groups Screen Message Group Member name Last contacted Xavier, Jan Yeoman, Mike Zaftig, Pat Zink, Jay Member name Last contacted Yale, Hugh Ying, Sue Zeller, Nell Directory Group :...-..:.::. .:.: . . . . . : :.:,:.:. : : : ,( . . . . ,. ” ” /. :. :‘:, .hz; :., :.:... . . . . . . . . . . . . . :: x.‘ii:i:i:: ::J::?g;::.l: :;;.i:$;. +j::; “:~“‘:~;j&~ (pa 2; @;i:f:i);:::;i:‘ii ~~~~~,~~,~~ :i.jf ‘,g&;:; ,;;I ;+~~~;~:;i~~;~ :yy’i+.;: i&;eci,.\‘;:i; y’; . . . . . >,.: ‘. :::::- ..I:/: “‘; -:.j$..& . . . . . . . . . . . . . . . Directory ID: . . . . . .,... xx: :.: : :: :.‘:::::.: :: :::.: :.:>.:.ii(‘:(::‘:‘.... . . . ,.. sy~sd6R..gL-o~6 .,.~~ ..ygq2ytik,‘.‘..:‘::.:.::’ :.:.: .,., ..,. .:...:.: .,.. : : :.:i( : :.,: :.: Voice: 0:02 Member name Voice Ext # ID Member name Voice Ext # ID Jefferson, Thomas 0:02 1776 Directory Menu i: Sales Shipping 3. Customer Service t: 6. Dir Group 0:02 Dir Group 0:02 Sub Menu 0:02
294 Appendix A: Screens 6: Keys at a Glance ExecuMail6.5 The Transaction Directory Screen Transaction Box -->Transfer >Greeting -7Action Day? No BDay: 0:13 Nite? No Day: Operator Nite: 0:OO Nite: Operator Await-Ans--24 Rings Alt: 0:oo Max-msg: 90 set Intro: 0:OO Holding? No Edits OK? Yes Transfer Options : Active: D/N Send Msg Urgent? No After Msg: Say-bye One key dialing: 1>700 2>800 3>555 4> 5> 6> 7> 8> 9> O> k. I:-- ,- Voice Detect Box -->Transfer >Greeting ->Action Day? No Nite? No -Day: 0:15 Day: Operator Nite: 0:OO Nite: Operator Await-Ans-->4 Rings Alt: 0:oo Max-msg: 90 set Intro: 0:OO Holding? No Edits OK? No Transfer Options : Active: D/N Send Msg Urgent? No After Msg: Say-bye Voice Selection: Voice> 8901 Silence> 8902 Public Interview Box t- Question - Reply 7 Question - Reply 7 Question - Reply -1 1. 0:08 sets 2. 0:02 ; sets 3. 0:02 ; sets 4. 0:02 sets 5. 0:03 40 sets 6. 0:03 sets 7. 0:oo E sets 8. 0:OO 0 sets 9. 0:oo 10. 0:oo 11. 0:oo 12. 0:oo 13. 0:oo 14. 0:oo 15. 0:oo 16. 0:OO sets i sets 0 sets : sets sets sets i sets 0 sets 17. 0:oo 18. 0:OO 19. 0:oo 20. 0:oo sets i sets 0 sets 0 sets Send Msg Urgent? No After: Say-bye .
Reference Manual Appendix A: Screens & Keys at a Glance 295 The Voice Prompt Editor Screen Nun., Description 1 Please press the first thr I 2 Please enter the letters n 3 You may dial the extension 4 To stop the directory, pre 5 There are no matches to th 6 Press 1 to try another nam 7 Im sorry, directory assis 8 This directory will help y 9 End of... 10 To start the list again, p 11 To hear the list again, pr 12 Extension... 13 For... Day Nt Day Nt Day Nt Day Nt Day Nt 1 I I I :4