Comdial Execumail Voice Processing System 6.5 Instructions Manual

							, Installation Manual 
Voice Board Certification 57 
Notice of FCC Regisfrafion 
The voice board used in the voice mail system is registered with the United States Federal Communications. The FCC places 
several restrictions on a voice boards use: 
It cannot be connected to a party line. 
It cannot be connected to a pay telephone. 
The local telephone company must be notified that this registered device is being installed prior to its installation. This 
requires notifying the telephone company of: 
a. the telephone number or numbers to which you will be connecting 
b. the FCC registration number (This information is printed on the outside bracket of each voice board.) 
C. the ringer equivalence 
d. the type of jack being connected to 
You must also notify the telephone company when you permanently disconnect the voice board from its phone line(s). 
4. Any repairs to the voice board must be carried out by Comdial Corporation or designated agent. This applies both before 
and after the warranty period.. 
5. If you experience any trouble with the telephone or telephone line during or after installation, disconnect the voice board 
from the telephone line to determine if it is causing difficulties. If it is, do not reconnect the board until after it has been 
repaired by Comdial as defined above. 
The voice board is also registered with the Canadian DOC, which classifies it as a Class “‘A” digital device, complying with Radio 
Interference Regulations CRC C.1374. If the voice board(s) will be connected to Canadian lines, you must contact your IOCai 
telephone utility for any additional restrictions.  
						

							58 Index ExecuMail6.5 
Index 
AM parameter ................... 54 
AUTOEXECBAT ................. 21.27 
Backup 
....................... 35,41 
Baud rate ......................... 20 
Boot disk 
......................... 21 
CHKDSK .......................... 8 
Classofservice .................... 29 
Command line parameters 
............ 53 
Computer requirements ............... 6 
Configure voice mail features 
.......... 34 
Date, how toset 
..................... 9 
Delete system ...................... 40 
Demo system ...................... 25 
DOUBLESPACE ..................... 9 
Expanded memory .................. 45 
FCC registration .................... 57 
FINDPORT 
........................ 27 
Hard diik 
check format 
.................. 7 
checksize .................... 7 
format ....................... 
7 
install ........................ 7 
mark bad tracks 
............... 10 
volumes ...................... 7 
W parameter. ..................... 55 
Install complete system .............. 23 
Install unbundled system .............. 3 
INTERLINK 
........................ 41 
Interrupt levels ..................... 48 
Key 
FINDPORT 
................... 27 
install ....................... 25 
test ......................... 27 
Keyboard ......................... 25 
MAKEBOOT 
....................... 18 
Memory Types ..................... 47 
Monitor .......................... 25 
MSDOS 
AUTOEXEC.BAT ............ 21,27 
check version 
.................. 7 
CHKDSK ................... ...8 
install ........................ 9 
INTERLINK ................... 41 Power cord ....................... 25 
Program the phone system ............ 29 
Quiet DSP board ................... 55 
Remote Maintenance 
defaults ..................... 19 
set up ....................... 19 
st##l# parameter ................... 54 
SYSOUT utility ..................... 40 
System key 
FINDPORT ................... 27 
install ....................... 25 
test ......................... 27 
System software 
delete ....................... 40 
directories ................... 20 
install ....................... 17 
SYSOUT ..................... 40 
Telephone system 
program ..................... 29 
requirements for ............... 28 
test .......................... 30 
Test the phone lines ................. 30 
Time, how to set .................... 9 
Upper memory area ................. 47 
Voice board 
-A- parameter .............. 54 
-W parameter ................ 55 
-W parameter .............. 54 
configure .................... 14 
diagram ..................... 13 
dip switch ................... 13 
insert in PC. .................. 15 
install ....................... 13 
interrupt level .............. 45,51 
jumpers ..................... 13 
memory address .......... 14,51,54 
quiet parameters ............... 55  
						

							ExecuMail 
Voice Processing System 
Reference Manual 
Version 6.5 
Cm’. oq,g 
IMI 89-145.01  
						

							Reference 
Manual 
Version 6.5 
AtoZ KELLATRONICS, INC 
;~:IIlxl~l6 c WA 
!:n:mE:f:f:f: 
:n:mE:f:g:I] 
& 
IM184145.01  
						

							ExecuMail Reference Manual V6.5 
First Edition April 1994 
Copyright 0 19861994 Active Voice Corporation 
All Rights Reserved 
Printed in the United States of America 
ExecuMuil@ and QuicStum are registered trademarks of Comdial 
Corporation 
The entire program and user interface - including the structure, sequence 
and organization of the dialogue, the exclusively ‘yes’ and ‘no’ choices 
represented by ‘1’ and ‘2’, and each dialogue message - are protected by 
copyrights registered in the United States and by international treaties. 
The Install pmgraam used with tbii product is based on licensed. copyrighted software developed by Knowledge Dynamics 
Corp.. Canyon Lake, TX (USA). Since the sofhwe has been modified, the performance and behavior of the fmtall pm- 
shipped with tbii product may not represent the performance and behavior of install as shipped by Knowledge Dynamics 
and therefore they are not responsible for its performance or for suppxting it. 
Other brand and product names used in this document are trademarks of 
their respective owners. 
Comdial Corporation 
Charlottesville, Virginia 
USA  
						

							Reference Manual Contents i 
Contents 
lh 
OT 
Usiw This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 
The Reference Manual 
Other Manuals 
Conventions in this Manual 
Applications . . . . . . . . .._......_......... 
Four Basic Functions 
Combining Functions 
Designing Applications 
Backing Up &Restoring . . . . . . . . . . . . . . . . . . 
Using the Toolkit 
Using Other Backup Utilities 
The Five Types of Backup 
Directories to Back Up 
Backing Up or Restoring the System 
_ . . ............... 5 
............... 8 
CaUH&iiing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 
Setting Up Call Holding 
Allowing Subscribers to Change Call Holding by Phone 
What the Outside Caller Hears 
The Holding Queue 
Holding Cycles 
Call Holding Parameters 
Music-On-Hold Prompts 
C~Trader&C&~&g . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 
The Transfer -> Greeting -> Action Structure 
Three Call Transfer Types 
Setting Up Call Transfer Parameters 
Call Screening 
Changing Call Transfer By Phone 
Directory Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 
Automatic vs. Numeric Directory Assistance 
Automatic Directory Assistance 
Numeric Directory Assistance 
Ideas for Using Directory Assistance  
						

							ii Contents ExecuMail6.5 
FaxeslkthePublicFaxBox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . -- 46 
Manual vs. Automatic Faxes 
The Public Fax Box 
Setting Up the Public Fax Box 
Setting the CNG Startup Parameter 
The ExecuMail Fax Feature Package 
Guests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 
Adding a Guest 
Deleting a Guest 
What a Guest Hears 
Urgent Messages from Guests 
Guests and Message Groups 
InterviewBoxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..-.-. 55 
Adding Interview Boxes 
Setting Up an Interview Box 
The Interview Box Screen 
Leaving a Message in an Interview Box 
Retrieving Messages from Interview Boxes 
Deleting an Interview Box 
Deleting Messages from Interview Boxes 
07 
KeypadMaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 
Keypad Maps on the System 
The Wildcard Key 
Checking Your Keypad Map 
When to Change the Keypad Map 
Considerations 
Changing the Keypad Map 
Messages .._........................................... 65 
Three Message Types 
Special Delivery Options 
The Message Life Cycle 
Error Messages 
MessageDeliie~ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..-. 73 
Message Delivery Conversation 
Message Delivery Parameters 
Message Delivery Phone Numbers 
Special Phone Number Characters 
Dialing External Telephone Numbers 
Prioritized Message Delivery 
Dispatch Message Delivery 
Changing Message Delivery By Phone 
Pagers  
						

							Reference Manual Contents iii 
Message Groups . . . . . . . . . _ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 
The Group Owner 
The Group Members 
Private vs. Open Groups 
Dispatch Distribution 
The Groups Screen 
Named Groups vs. Numbered Groups 
Naming of Groups Created By Phone 
Considerations for Choosing Group Names and Numbers 
Using Both Named and Numbered Groups 
Adding Groups at the Console 
Adding Group Members at the Console 
Removing Group Members at the Console 
Deleting Groups or Group Messages at the Console 
Changing the Owner of an Open Group at the Console 
Assigning Dispatch Distribution 
Restricting a Subscriber from Sending to Open Groups 
Creating Message Groups By Phone 
Changing a Message Group By Phone 
Sending a Group Message 
Canceling a Group Message 
Listing Group Members Who Haven’t Heard a Message 
MessageNotification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 
07 
Message Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 
Message Playback Summary 
The Message Stack and Announcements 
The Conversation for New Messages 
Redirecting Messages 
Archive or Delete a New Message 
The Conversation for Old Messages 
Using Touchtone Keys During Playback 
Optional Hands-free Message Playback 
Message Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 
Return Receipt vs. Receipt Summary 
When You Hear Message Receipts 
Message Receipts for Groups 
Controlling Message Receipts 
MessageTaking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 
The Transfer -> Greeting -> Action Structure 
System-wide Message Parameters 
Subscriber Message Parameters 
Other Controls on Subscriber Message Taking 
Transaction Box Message Parameters 
Message Taking in the System Operator Box 
Message Taking in Interview Boxes 
Message Waiting Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 
Message Waiting Lamps 
Message Notification Dial Out 
Using a Message Waiting Ring 
Using a Pager or Beeper  
						

							iv Cofffenfs ExecuMail6.5 
Numeric Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . _ . . . . . . . . . . . 123 
Setting Up the System for Numeric Access 
Leaving Messages by Number 
Setting Up a Special System ID for Numbered Groups 
Opening Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 
The Opening Line Prompts 
Port-Specific and Day/Night Opening Line Prompts 
Re-Recording Opening Line Prompts 
Storing Opening Line Prompts 
Original Opening Line Prompts 
Entering Touchtones during the Opening Line 
Using the Voice Detect Feature 
Quick Play i 
.::z 
I. 
,‘. 
:- 
Operator&x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..- 131 
The Operator’s System ID 
Transfer-> Greeting-> Action 
Transfer 
Greeting 
Action 
Multiple Operators 
Paging .,......................................------- 140 
Paging with the Tracker Paging System 
Paging without the Tracker Paging System 
PortApplications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 
Setting the Ports 
Opening Line Options by Port 
Port Status Options 
Public Interview Box & Public Messages . . . . . . . . . . . . . . . . . . . . . 150 
Setting Up the Public Interview Box 
Who May Listen to Public Messages? 
Messages from the Public Interview Box 
Public Message Parameters 
QuickPlay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
The AVPRMPT File 
Changing the Prompts Used for Quick Play 
Using Your Own List of Prompts in Quick Play 
Turning Off Quick Play 
Recording Voice Fields . . . . . . . . . . . . . . . . . . . . . . . . . 
Voice Field Locations 
Recording Tips 
Making Voice Field Recordings 
Appending to Recordings 
Copying Recordings 
Deleting a Recording in a Voice Field 
Restoring Original Prompts 
Recording Quick Play Prompts 
. . . . . . . . . 154  
						

							Reference Manual Contents v 
Remote Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 
07 
Reports . . . . . . . .._............ 
Storing Data for Reports 
Usage Reports 
Directory Reports 
Busy Ports Report 
Call Log 
Error Log 
Previous Report 
Running Reports 
Choosing the Report Output 
The Previous Report Option 
..-..__._............... 171 
schedules..................................... - - - f f - -. 387 
Day and Night Modes 
Using Multiple Schedules 
Using Schedule #l, #2, or #3 
Using Schedule #4 
Defining a Day Mode Schedule 
Defining Additional Schedules 
Applying Additional Schedules 
Holidays 
Daylight Savings Time 
screeus . ..~..........~......~..............------f--- 191 
The Banner Screen 
Moving from Screen to Screen 
Moving from Page to Page 
QuickStart Application Screen, Page 1 
QuickStart Application Screen, Page 2 
QuickStart Application Screen, Page 3 
QuickStart Application Screen, Page 4 
QuickStart Application Screen, Page 5 
QuickStart Application Screen, Page 6 
Personal Directory Screen 
Groups Screen 
Transaction Directory Screen 
Voice Prompt Editor Screen 
QuickStart Switch Setup Screen, Page 1 
QuickStart Switch Setup Screen, Page 2 
QuickStart Switch Setup Screen, Page 3 
SecurityCodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...*-. 220 
Security Codes and Personal IDS 
How a Subscriber Sets a Security Code 
Using the Security Code 
Forgotten Security Codes