Comdial Execumail Voice Processing System 6.5 Instructions Manual

							MISTAL LING 
EXECUMAIL AN 
SYSTEM 
n 
n 
n 
n Install the System Key 
Connect the Comdial Telephone 
System 
Configure the Application 
Back Up the System  
						

							24 INSTALLING AN EXECUMAIL SYSTEM ExecuMail6.5 
This section describes the process of installing a fully-assembled ExecuMail system at the installation site. 
There are 4 steps: 
n Install and/or test the system key 
m Connect the Comdial telephone system 
n Configure the application 
n Back up the system  
						

							Installation Manual 
Install the System Key 25 
Install the System Key 
The system key must be correctly installed before the voice mail system can 
answer calls. Without the system key, the system software will only operate as a 
demonstration unit. If the system key is already installed, you 
may skip to the 
next section: 
Test the System Key. 
Before installing the system key, make sure the keyboard, monitor, and power 
cord are connected to the voice mail computer. Also, plug the power cord into a 
wall outlet. See Figures 8 and 9 on page 26 to find out where to connect the 
keyboard, monitor, and power cord to a typical mini-tower or desktop voice mail 
computer. 
Connect the System Key to the Parallel Port 
The system key connects to the parallel port of your computer. Any device that 
also plugs into the parallel port (for example, a printer) must be plugged into the 
key. 
plug pins into 
parallel p 0 r t 
, 
Figure 7: The system key 
The computer’s parallel port, also called the printer port, is a Z-pin, female, 
D-shaped connector at the rear of the computer. Some computers have a parallel 
port as part of the system’s video board. A parallel port might also be found on a 
multi-function board. If more than one parallel port is present on your system, try 
the one on your video board first. The video board is the slot where your monitor 
plugs into the computer. 
Figures 8 and 9 show where the parallel port is located on a typical mini-tower 
computer, and on a typical desktop computer.  
						

							26 Install the System Key 
ExecuMail6.5 
Power Cord 
Keyboard 
COMI 
Modem 
Parallel Port 
for System Key 
Monitor 
igure 8: Finding the parallel port on a typical mini-tower computer 
Keyboard 
Power 
Parallel Port 
Cord for System Key Monitor 
Figure 9: Finding the parallel port on a typical desktop computer  
						

							7. 
: : 
,, 
Installation Manual 
Install the System Key 27 
Tocomxctthesystemkeyz 
1. 
Locate the system’s parallel port. 
2. Plug the male end of the system key (the end with 25 pins) into the female 
socket of the parallel port. 
3. 
If applicable, plug any cable that also plugs into the parallel port into the 
female end of the system key. The system key will not interfere with the 
normal operation of a printer or other peripheral plugged into the parallel 
port. 
Test the System Key 
You should start the system to make sure the system key is installed on the 
correct port and is working properly. 
Totestyour system key: 
1. 
Turn on the system. (Or restart the system by pressing [mHxHoel)) 
2. 
If the Banner Screen appears with the message: 
DEMONSTRATION COPY, SYSTEM KEY NOT FOUND 
the system key is installed incorrectly or is defective. 
IfthesystemstartsasaDEMONSTRATION COPYsystem: 
If you have more than one parallel port on your computer, put the system 
key on another port and start the system again. If the voice mail system 
starts without the 
DEMONSTRATION COPY message, the key is installed 
correctly. 
Check to make sure the system key is fully plugged into the port you have 
chosen. 
Check that the label on your system key matches the number of ports and 
feature package (if any) installed on your system. 
If you want to leave the key on the parallel port you first installed it on, run 
the FINDPORTEXE program. Type 
FINDPORT at the DOS prompt from your 
\VMAIL directory. This program lists the addresses of all the parallel ports on 
your computer. The addresses will be in hexadecimal notation (a 
combination of letters and numbers). You can then start the voice mail 
system using the Kx option, where x is the hexadecimal address you want to 
use for the parallel port. To do this, add the KX parameter to the line that 
starts the voice mail software in the AUTOEXECBAT file (for example, VM 
Kx), or in the VM.BAT file (for example, 
VMAIL -160 %1 %2 %3 Kx).  
						

							28 Connect the Telephone System 
ExecuMail6.5 
Connect the Corn&al 
Telephone System 
The voice mail system connects to the Comdial telephone system as a series of 
single-line telephone extensions. Before connecting the phone cords to the voice 
mail system, you should take two actions: 
n Program the Comdial telephone system. 
n Test the phone cords. 
General Comdial Telephone System Requirements 
The Comdial telephone system must be equipped to support single-line telephone 
devices. Each of the voice mail system’s ports connects and operates as a 
singleline telephone device. 
On some Comdial systems, single-line support is provided by one or more special 
boards that must be installed in the system cabinet. Other Comdial telephone 
systems come preequipped with the necessary singleline device ports. 
The Comdial telephone system’s single-line device must generate 
industry-standard, 90-volt AC ringing for the voice mail system to recognize 
incoming calls. The Comdial telephone system must also support touchtone 
signaling. Touchtone signals must be passed to the voice mail system’s ports. In 
addition, the Comdial telephone system must be able to receive and interpret the 
touchtone signals that the voice mail system transmits. 
In short, the Comdiai telephone system must provide: 
n Analog (tip and ring) telephone lines to connect with the voice mail system 
as direct extensions or off-premise extensions (OPX’s). The Comdial 
telephone system must provide industrystandard, 90 volt AC ringing for the 
voice mail system to recognize incoming calls. 
n Touchtone signaling on station-to-station calls (including the operator’s 
console). 
Depending on the application, the Comdial telephone system may also have to 
provide some or all of the following features: 
n Call transfer capability from an analog telephone device is needed for 
automated attendant functions. 
w Transfer to operator with automatic camp-on or call waiting indication is 
required to handle multiple operator transfers. 
n Call forward on busy and/or ring-no-answer with touchtone identification of 
the extension number is required to provide Call Forward to Personal 
Greeting.  
						

							Installation Manual 
Connect the Telephone System 29 
n Control of message waiting lamps must be available from an analog station 
via touchtone signaling. 
n Loop current reversal or special touchtone indication on caller hangup is 
required for immediate voice mail system hangup (releasing the line). 
Dialtone detection is available on some Comdial systems if an immediate 
disconnect signal is unavailable. 
Even if the Comdial telephone system does not support some of these features, 
there is often a way to install the voice mail system and integrate it with the 
Comdial telephone system. 
Additional Comdial Telephone System Capabilities 
The voice mail system offers several voice mail features that take advantage of 
special capabilities found on some Comdial systems. 
n Message Notification via message waiting lamps or special dialtones. 
n Call Forward to Personal Greeting via follow-along ID. 
m 
Easy Message Access via programmable speed dial keys at each extension. 
Program the Comdial Telephone System 
You may need to modify the programming on the Comdial telephone system to 
integrate with the voice mail system. You must program the Comdial telephone 
system before you connect the voice mail system to the Comdial telephone 
system. Procedures vary among Comdial telephone systems, but you should 
perform these general actions: 
n 
m 
m 
n 
n Define the hardware. On most systems, you must tell the Comdial 
telephone system software which boards and other special telephone system 
hardware you’ve added or enabled. 
Assign the extension numbers. Program which extension numbers will ring 
the voice mail system through the singleline device ports. As you do this, 
you program the hunting order for these extensions (port 1 to port 2, and so 
on). If “overflow to operator” is available, program where calls should hunt 
to when all voice mail ports are busy. 
Program trunk routing. Program which trunks (if any) will route to the 
voice mail system via the Comdial telephone system’s single-line ports. 
Specify the hunting order, or, if you are using “pooled ringing” as described 
above, ring all trunks to all voice mail ports. 
Program call overflow. Program what you want to happen to calls when all 
voice mail ports are busy. Incoming calls may he forwarded to an attendant 
or operator, get a busy signal, or get ringback until one of the ports becomes 
available. 
Define the “station class of service” for the singleline ports. The services 
you have to define or activate vary by Comdial telephone system. If the 
Comdial telephone system has special voice mail integration software not 
written for a specific voice mail system, you may program the voice mail 
ports as voice mail extensions. Otherwise, program them as singleline 
extensions. 
Refer to the documentation that comes with the Comdial telephone system for 
programming details.  
						

							30 Connect the Telephone System ExecuMail6.5 
Test the Phone Cords 
Once you have programmed the Comdial telephone system, use RJ-14 cords to 
wire the Comdial telephone system’s single-line ports. For 4-port voice boards, 
Figure 10 shows how to wire two single-line extensions on an RJ-14 cord. For 2- 
port voice boards, Figure 11 shows how to wire a single port on an RI-14 cord. 
(2-port boards use two single-port cords.) 
Inner Pair: 1st Port on board (Red & Green wires) 
Outer Pair: 2nd Port on board (@la& & Yellow wires) 
Figure 10: Wiring two single-line extensions for 4-port voice boards 
Figure 11: Wiring one single-line extension for 2-port voice boards 
You should test the single-line extensions before you connect the cords to the 
voice mail system. Thii way you can check to make sure the Comdial telephone 
system is programmed correctly. 
There are 5 basic tests you should perform: 
n Test whether the Comdial telephone system recognizes DTMF (touchtom) 
n Test outside line access 
n Test ringing 
n Test whether the stations transmit DTMF (touchtones) 
n Test trunk routing and switch hook transfers 
To perform these tests, you need a standard 2500 phone set with a ringer. We’ll 
call this the 
test phone. You will use the test phone to simulate the voice mail 
system’s actions and test each single-line extension that will connect to the voice 
mail system. 
Figure 12 shows how to set up the test. For systems with 4-port boards, you need 
a line splitter to separate the two single-line extensions carried by the RJ-14 cord. 
Perform tests 1 through 4 on each singleline extension you will be connecting to 
the voice mail system. 
1. Test whether the Comdial telephone system recognizes DTMF 
(touchtones). 
From the test phone, dial a station telephone. If you can reach the station 
telephone, then the Comdial telephone system is recognizing DTMF 
(touchtone) signaling through the test phone’s single-line extension.  
						

							Installation Manual Connect the Telephone System 3 1 
Telephone 
System 
Voice Mail 
’ Not needed for Z-port boards. 
Figure 12: Testing the single-line extensions 
2. Test outside line access. 
From the test phone, access an outside line. Dial an outside phone number. 
If you reach the number, the voice mail system can access outside lines for 
message delivery. 
3. 
Test ringing. 
Go to a station telephone and dial the test phone’s extension. If the test 
phone rings, then the Comdial telephone system is generating a ring signal 
on that singleline extension. 
4. Test whether the stations transmit DTMF (touchtones). 
From the test phone, dial a station telephone. Have someone answer the 
extension and press a key. If you can hear the tone, then the Comdial 
telephone system is transmitting DTMF (touchtone) signaling to the 
singleline extension. Repeat this test by calling each type of station 
telephone on the Comdial telephone system (for example: single-line, feature 
set, operator’s console). 
Move the test phone to the next single-line extension and repeat tests 1 through 4 
for 
each single-line extension. 
5. Test trunk and station routing. 
For each single-line extension that answers trunk calls: 
Go to a station telephone. Access an outside line, then dial the number 
outside callers would dial to reach the voice mail system. If the test phone 
rings, then trunk routing is set up correctly. 
For each singldme extension that only answers calls from stations: 
Go to a station telephone and dial the test phone’s extension. If the test 
phone rings, then station routing is set up correctly. 
Connecf the Phone Cords 
The phone cords are plugged into the jacks at the rear of the voice boards. There 
are two jacks per voice board. Each modular jack on a 4-port board carries two 
ports. Each modular jack on a 2-port board carries 
one port.  
						

							Not 4 
used 
L 
Inner pair: Red & Green 
Outer Pair: Black & Yellow 
Figure 13: Connecting the phone cords to the modular jacks 
‘. 
a:  32 Connect the Telephone System ExecuMail6.5 
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To connect the phone cords: 
1. For 4port voice boards, plug an RJ-14 phone line into each jack on the 
board. The top jack serves the first and second ports on the board. The 
bottom jack serves the third and fourth ports on the board. 
For 2-port voice boards, plug an RJ-14 phone line into each jack on the 
board. The top jack serves the first port on the board. The bottom jack 
serves the second port on the board. 
:. 
2. Repeat step 1 until all the voice boards are connected to the Comdial 
telephone system. 
3: Turn on the voice mail system. 
4. Using a telephone near the voice mail system console, call each single-line 
extension. Watch the port status indicator in the upper-left comer of the 
system screen to find out which voice mail system port answers your calls 
(Figure 14). 
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