Comdial Execumail Voice Processing System 6.5 Instructions Manual

							Installation Manual 
Where to Start 1 
Where to Start 
It is easy to install and configure an FxecuMail system. This guide will lead you 
through the process step by step. 
installing an ExecuMail System 
If you are installing a fully-assembled FxecuMail system from Comdial, most of 
the installation process has already been done for you. The system is completely 
assembled and tested with all the software installed on the computer. 
To complete the installation process, turn to the section entitled Installing an 
ExecuMail System, which begins on page 23. 
Installing an Unbundled ExecuMail System 
If you are installing an unbundled ExecuMail system on a computer you have 
purchased from another source, you will need to perform several additional steps 
to prepare the system. 
These steps are covered in Assembling an Unbundled ExecuMail System, which 
begins on page 3. These steps should be completed before taking the system to 
the installation site. After you have assembled the unbundled system, follow the 
steps in the second section entitled Installing an ExecuMail System. 
NOTE: If you are installing an optional feature package as part of your voice 
mail system, read any installation instructions that came with the package 
before you begin this installation.  
						

							ASSEMBLING AN 
UNBUNDLED 
EXECUMAIL SYSTEM 
u Choose a Computer 
m Prepare the Hard Disk 
m Install the System Key 
4 Install the Voice Boards 
m Install the Software  
						

							4 ASSEMBLING AN UNBUNDLED EXECUMAIL SYSTEM ExecuMail6.5 
This section describes the process of assembling an unbundled ExecuMail system’s hardware and 
software. There are 5 steps: 
n Choose a computer 
w Prepare the Hard Disk 
n Install the System Key 
n Install the Voice Boards 
n Install the Software 
These steps should be done before the system is taken to the installation site.  
						

							Installation Manual 
Choose a Commuter 5 
Choose a Computer 
RxecuMail is designed to run only on industrystandard personal computers using 
the MS-DOS operating system. 
This version of the voice mail software requires a 486 computer with at least 
4 megabytes of memory on the motherboard. Some configurations may require 
more than 4 megabytes of memory. 
The voice mail software also requires MS-DOS version 6.0 or higher. 
Use the Computer Requirements Checklist (Figure 1) to make sure the computer 
you select will work for the voice mail system. Don’t use price as the only factor 
in your decision. Consider the reliability of the computer, the stability and 
expertise of the supplier, and the supplier’s ability to provide support and service.  
						

							6 Choose a Commuter 
ExecuMail6.5 
Id Computer Requirements Checklist 
0 At least a 486DX CPU 
17 Keyboard and monitor 
0 MS-DOS operating system version 6.0 or higher. This includes the MS-DOS system disks and 
manual. 
q 2- through l&port systems require at least 4 megabytes (4096K) of memory. 
The software installation sets the voice mail computer to use the EMM386.EXE expanded 
memory emulation utility included with MS-DOS. Except for systems with the ExecuMail Fax 
Feature Package, no other memory management software is supported. 
c] At least one parallel port 
17 Enough empty full-length expansion slots to accommodate the voice boards. If the system 
will also use the ExecuMail Fax Feature Package, enough slots to accommodate voice 
boards and fax boards. 
0 For systems using Remote Maintenance, an internal or external modem that runs at 2400 
baud or faster. 
q One 3.5-inch or 5.25-inch high-density floppy disk drive (1.44 or 1.2 megabyte capacity). The 
voice mail software installs only from the A: floppy drive. 
q A hard disk with access time of 17msec or less and a data transfer rate of 700KEVsec or 
more. The hard disk must be large enough to store all the messages anticipated for the 
system. Adding a feature package may increase hard disk requirements. 
Most hard disks provide approximately one hour of recording time for each 10 megabytes of 
storage. Overhead for MS-DOS is approximately 6 megabytes. The voice mail system and its 
sample database use approximately 10 megabytes. (Thus, an 85 MB hard diik could store 
approximately 6.5 hours of messages.) 
q Th e computer must not be equipped with flash BIOS. If you are unsure whether your 
computer is equipped with flash BIOS, consult your dealer. 
0 The computer must be “non-green”. (A “green” or “evergreen” cor&uter is one that shuts 
itself off after a period of no keyboard activity. Such a computer would be incompatible 
with ExecuMail, which operates without regular keyboard input.) 
q . If the hard disk is not an IDE- or SCSI-type hard disk, you must have a list of bad tracks on 
the disk. This list is typically found on top of the hard drive or on a printed list included 
with it. 
Figure 1: Computer requirements checklist  
						

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i Installation Manual 
Prepare the Hard Disk 
Prepare the Hard Disk 
7 
1 
i 
Once you have purchased the computer, you must prepare the hard disk and 
install the MS-DOS operating system. The hard disk stores the system software and 
all messages and prompts. Proper preparation of the hard disk is crucial to the 
smooth operation of the system. 
NOTE: If you are installing a new hard disk on the system, be sure to follow 
the manufacturer’s instructions for installing the hard disk and configuring it 
in the computer’s CMOS. 
-. The computer’s hard disk can be “partitioned” into one or more logical drives, or 
“volumes.” Each volume has its own drive letter (such as 
C : or D :) and each 
volume acts as if it were a separate disk drive. For the voice mail software to 
operate, the computer’s hard disk should be partitioned so that all of its storage 
space-is on a single volume. 
Check the Hard Disk Format 
The computer supplier may have already partitioned and formatted the 
computer’s hard disk, 
but you should check whether the partitioning was done 
correctly for use with ExecuMail. 
Remove any disk that may be in the computer’s floppy drives. Turn on the 
computer and wait for it to start up and display the DOS prompt (for example, 
C : > ). If it does not start up properly and displays an error message such as 
Non-system disk, the hard disk is 
not formatted. Refer to Partirion the Hard 
Disk, on page 8. 
If the system does display the DOS prompt, check the MS-DOS version by typing 
the MS-DOS command: 
VF,R [e-1Enterj 
The system will display 
MS-DOS Version #. ##. You should have version 6.0 
or higher. 
8”. 
k. 
‘. 
” 
Check the Hard Disk Size and Partition 
Next, check the disk size by typing the MS-DOS command: 
CHKDSK c: [+-1Enter) 
If the computer displays Bad 
command or file name, the CHKDSK 
command is not installed on the hard disk or the computer’s path is not set  
						

							8 Prepare the Hard Disk 
ExecuMail6.5 
correctly. In this case, insert an MS-DOS floppy disk that contains the file 
CHKDSKXXE in the computer’s floppy drive A: and type: 
A:CHKDSK C:(w) 
CHKDSK displays volume information in the following format: 
Volume  created  
Volume Serial Number is  
#####MM bytes total disk space 
######## bytes in ## hidden files 
######## bytes in ## directories 
######## bytes in ## user files 
######## bytes in bad sectors 
######## bytes available on 
disk 
###### bytes in each allocation unit 
###### total allocation units OP disk 
###### available allocation units on disk 
###### 
bytes total memory 
###### bytes free 
where ## is a string of digits. 
Look at the number on the first line, total 
disk space. This number shows 
the storage size of the hard disk volume in bytes (l,OOO,OOO bytes = 1 megabyte). 
For example, 7 0 12 34 5 6 would indicate a total disk space of roughly 70 
megabytes. 
If the hard disk came already formatted, it may be partitioned into more than 
one volume. Check this by typing: 
CHKDSK D:(m) 
If there is a second partition on the hard disk, the computer will display another 
set of numbers in the same format as it did before. If there is a second partition 
on the hard disk, you will need to repartition and reformat the drive, so that it 
has only a single partition. 
NOTE: If the computer is set up with a RAM drive, when you run CHKDSK 
on the D: drive the volume name is listed 
as MS-RAMDRIVE. This is okay. 
However, the voice mail installation process will eliminate the RAM drive, 
and replace it with the SMARTDRVXXE utility instead. See 
Install the Sofiware 
for details. 
If the hard disk 
is partitioned correctly and the CHKDSK displays look fine, 
you may skip to Set the Time and Date, page 9. 
NOTE: If you are using an MFM, RLL, or ESDI-type hard disk, refer to the 
Special Notes for these types of hard disk on page 10. 
Partition the Hard Disk 
If you need to partition the computer’s hard disk, you will need to supply the 
operating system software for the computer. Use MSDOS version 6.0 or higher. 
WARNING! Partitioning or formatting the hard disk will cause the loss of all 
data currently stored on the hard disk.  
						

							Installation Manual 
Prepare the Hard Disk 9 
You can create a single, large partition on the hard disk using the MS-DOS FDISK 
command. Follow the instructions in the MS-DOS manual to create a single, 
primary MS-DOS partition on the hard disk. 
Format the Hard Disk 
Next, use the MS-DOS FORMAT command to format the hard disk and copy the 
MS-DOS system files to the hard disk. For example, assuming the new partition is 
the C: drive, you would type at the DOS prompt: 
FORMAT C: /S[-) 
Install the MS-DOS Operating System 
Once the hard disk is partitioned and formatted, install the MS-DOS operating 
system from the original MS-DOS floppy disks to the \DOS directory on the hard 
disk. Follow the instructions in the MS-DOS manual to properly install the 
operating system. 
WARNING! The voice mail system will not work with the MS-DOS 
DOUBLESPACE utility. Comdial does not support the use of DOUBLESPACE. 
I 
The DOUBLESPACE utility compresses files on the hard disk, and uncompresses 
files when they are needed. However, the voice mail system already uses a 
compression procedure for storing messages, prompts, and other recordings. As a 
result, using DOUBLESPACE gains very little storage space, and significantly 
reduces system performance. If the DOUBLESPACE utility is in use on the system, 
you will not be able to install the voice mail software. 
NOTE: Comdial does not recommend using the MEMMAKER utility. 
The MEMMAKER utility optimizes a computer’s memory by moving device drivers 
and utilities loaded by the CONFIGSYS and AUTOEXEC.BAT into upper memory. 
However, when you use the CONFIG.SYS and AUTOEXEC.BAT files set up during 
the voice mail software installation, the system already loads as many drivers and 
utilities into upper memory as possible. Therefore, MEMMAKER does not increase 
available memory. 
Set the Time and Date 
Every computer has an internal clock that keeps track of the time and date. The 
voice mail system uses this internal clock to create timestamps for messages, to 
decide when to delete old messages, and for other important functions. 
The MSDOS TIME and DATE commands will correctly set the internal clock on 
most computers. 
To set the time and date: 
1. 
At the DOS prompt, type TIME [-Enter).  
						

							10 Prepare the Hard Disk 
ExecuMail6.5 
2. The computer displays the current time. If the time is incorrect, type the 
correct time [-Enter). If the time is correct, just press (-Enter). For 
example, if the current time is 1 l:OSam, type: 
11:05A[-j. 
3. 
Type DATE[~S~G~. 
4. The computer displays the current date. If the date is incorrect, type the 
correct date [-Enter). If the date is correct, just press (-Enter). For 
example, if the date is January 19, 1994, type 
1-19-94 [-Enter). 
NOTE: On some computers, the MS-DOS DATE and TIME commands set only 
the software clock, which means that the time will be incorrect the next time 
the computer is turned on or restarted. To set the computer’s hardware clock 
(so that the time will stay correct even when the computer is turned off), you 
must run the computer’s SETUP utility. Refer to the computer’s manual for 
details. 
Special Notes for MFM, RLL, or ESDI Hard Disks Only 
When using an MFM, RLL, or ESDI hard disk, the CHKDSK display for bytes in bad sectors 
should not be zero. If it is zero on any of these types of hard disk, the computer supplier probably 
forgot to enter the bad tracks when formatting the hard disk. This could cause the hard disk to fail. 
You should use a disk utility such as Disk Manager, or one that came with the hard disk controller 
card, to mark the bad tracks and low-level format the hard disk. 
If the hard disk is an IDE or SCSI-type disk, there will be no bad tracks. If you 
have an IDE or 
SCSI-type hard disk, skip this section of the instructions. 
Mark the Bad Tracks and Low-Level Format (MFM, RLL, or ESDI Disks Only) 
Bad tracks are small areas on the hard disk which will not reliably store data or programs. These bad 
tracks must be marked off from the hard disk before the hard disk can be used reliably. 
Most MFM, RLL and ESDI-type hard disks are shipped with a list of the hard disk’s bad tracks. This list 
comes with the hard disk or appears on a sticker on the hard disk itself. (You will have to open the 
computer’s cover to see this sticker.) 
You will need to write down the CYLINDER and HEAD for each bad track that is listed. For example: 
Cylinder Head 
502 0 
871 2 
872 _ 2 
You must enter the cylinder and head number of each listed bad track, then low-level format the hard 
disk. (Some disk utility programs allow you to mark bad tracks after formatting the hard disk.) By 
entering all of the bad tracks, you will prevent the computer from trying to save data or programs on 
these tracks. 
If the bad tracks are not marked off, the hard diik can fail, possibly months later. 
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							Installation Manual 
Install the System Key 11 
Install the System Key 
You must install the system key before installing the voice mail software. The 
system key connects to the parallel port of your computer. Any device that also 
plugs into the parallel port (for example, a printer) must be plugged into the key. 
Plug pins into 
parallel port 
Figure 2: The system key 
Find the Parallel Port 
The computer’s parallel port, also called the printer port, is a 25pin, female, 
D-shaped connector at the rear of the computer. Some computers have a single 
parallel port as part of the system’s video board. A parallel port might also be 
found on a multi-function board. If more than one parallel port is 
present on 
your system, try the one on your video board first. The video board is the 
expansion board where your monitor plugs into the computer. 
Figures 3 and 4 show where the parallel port is located on a typical mini-tower or 
desktop computer. 
To connect the system key: 
1. Locate the system’s parallel port. 
2. Plug the male end of the system key (the end with 25 pins) into the female 
socket of the parallel port. 
3. If applicable, plug any cable that also plugs into the parallel port into the 
female end of the system key. The system key will not interfere with the 
normal operation of a printer or other peripheral plugged into the parallel 
port.