Comdial Execumail Voice Processing System 6.5 Instructions Manual

							vi Confenfs ExecuMail6.5 
. 
Subscribers . . . .._..................................... 223 
Default Subscriber Settings 
The First-Time Enrollment Conversation 
The Personal Directory 
Access Codes Window 
Expanded Transfer Options Window 
Personal Secretary Feature 
Adding Subscribers 
Deleting Subscribers or their Messages 
Sorting the Personal Directory 
The Subscriber Conversation 
Speed Keys 
Quick Option Menus :: 
. 
-. 
SwitchSetup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241 
Automatic Switch Setup 
On-Line Help 
Changing Switch Setup Parameters 
Voice Detect Parameter 
07 
0-T 
07 systanl.Ds ._.............................._........... 250 
Examples of System IDS 
Rules for System IDS 
How the System Listens for IDS 
Internal IDS ! : 
Planning Your System IDS 
Default System IDS 
Personal IDS and Security Codes 
System Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
258 
Who Can Be a System Manager? 
Creating and Demoting System Managers 
TransactionBoxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260 
How Callers Access a Transaction Box 
The Transaction Directory 
One Key Dialing (Single Digit Menus) 
Sample Transaction Boxes 
The Transaction Box Owner 
Adding Transaction Boxes 
Recording a Name 
Deleting a Transaction Box or Its Messages 
Sorting the Transaction Directory . . 
Other Transaction Directory Pages :. 
::;-; 
;,.= 
273 I . 
VoiceDetect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Voice Detect Boxes 
Setting Up a Voice Detect Application 
Example: Using Voice Detect for Transfer to the Operator 
Adding a Voice Detect Box 
Setting Up Your Opening Line 
Testing the Voice Detect Application 
Voice Detect Call Holding 
Waiting for the Caller to Speak 
Example: An Advanced Voice Detect Application  
						

							Reference Manual Contents vii 
AppendiikScreens&KeysataGlance . . . . 
The Banner Screen 
Shortcut Keys 
The QuickStart Application Screen 
The Personal Directory Screen 
The Groups Screen 
The Transaction Directory Screen 
The Voice Prompt Editor Screen 
The QuickStart Switch Setup Screen 
. . . . . . . . . . . . . . ..f 287 
Glossary.............................................. 296 
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303  
						

							viii Fisures ExecuMail6.5 
Figures 
Figure 1: Directories included with each type of backup ................................ 10 
Figure 2: QuickStart Application Screen, Page 2 showing port status ....................... 11 
Figure 3: QuickStart Application, Page 2 with all ports busy ............................. 11 
Figure 4: Sample Personal Directory Screen, call holding turned on ....................... 14 
Figure 5: Sample transaction box, call holding turned on .............................. 14 
Figure 6: Operator Box, call holding turned on ....................................... 14 
Figure 7: Public Fax Box, call holding turned on ..................................... 14 
Figure 8: Sample voice detect box, voice detect call holding turned on .................... 15 
Figure 9 Allowing a subscriber to change call holding by phone ......................... 16 
Figure 10: Allowing new subscribers to change call holding by phone ..................... 16 
Figure 11: Call holding parameters, QuickStan Switch Setup Screen, Page 2 ................. 19 
Figure 12: Call transfer on a subscriber’s page ....................................... 23 
Figure 13: Call transfer on QuickStart Application Screen, Page 5 ... 
......................... 23 
Figure 14: Call transfer on a transaction box ......................................... 23 
Figure 15: Call transfer on the Operator Box ......................................... 23 
Figure 16: Calf transfer on the Public Fax Box ....................................... 24 
Figure 17: Subscriber’s page with expanded transfer options shown ....................... 25 
Figure 18: The Max screening recording field ........................................ 29 : 
Figure 19: QuickStart Application Screen, Page 6 showing automatic directory parameters ...... 32 
Figure 20: A directory group ..................................................... 36 
Figure 21: A directory menu ..................................................... 37 
Figure 22: Numeric directory assistance, using directory groups and directory menus .......... 38 
Figure 23: MK Startup option, QuickStart Application Screen, Page 6 ....................... 43 
Figure 24: Using the Departments Box for directory assistance ........................... 44 
Figure 25: The Departments Box (Box 411) .......................................... 45 
Figure 26: Opening Line, with numeric and automatic directory assistance .................. 45 
Figure 27: Public Fax Box, QuickStart Application Screen, Page 6 ......................... 47 
Figure 28: The CNG startup parameter on the QuickStart Application Screen, Page 6 ........... 49 
Figure29:TheAdd Menu ....................................................... 51 ... 
Figure 30: Adding a guest for a subscriber .......................................... 52 
Figure 31: Personal Directory for a guest ............................................ 52 
Figure 32: The Add Menu of the Transaction Directory ................................. 55 
Figure 33: Sample interview box .................................................. 56 
Figure 34: Q=7,Z=9 keypad ..................................................... 61 
Figure 35: Swedish keypad ..................................................... 61 
Figure 36: QZ on the 1 key ...................................................... 61 
Figure 37: QZ on the 0 key ...................................................... 61 .; 
Figure 38: Numbers only keypad ,
						

							Reference Manual Figures ix 
Figure 51: Personal Directory page, with message length announcement turned on . . . . . . . . . . . . 98 
Figure 52: Message taking on a subscriber’s page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 
Figure 53: QuickStan Application Screen, Page 6, with message parameters . . . . . . . . . . . . . . . . . 111 
Figure 54: Message-taking parameters on a subscriber’s page . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 
Figure 55: Message-taking parameters on QuickStart Application Screen, Page 5 . . . . . . . . . . . . . . 115 
Figure 56: Message-taking parameters on a transaction box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 
Figure 57: Messagetaking parameters on the Operator Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 
Figure 58: Message waiting lamp parameters for a subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . 118 
Figure 59: System-wide message wafting lamp parameters . _ _ . . . . . _ . . . . . . . . . . . . . . . . . . . . . . 119 
Figure 60:Portstatus . . . . . . . . . . . . . . . . . . .._._......_....._...................... 120 
Figure 61: The ID for Num Groups field, QuickStart Application Screen, Page 6 . . . . . . . . . . . . . . . 125 
Figure 62: Opening Line prompts . . . . . . . . . . . . . . . _ . _ . . . . . _ . . _ . . . . . . . . . . . _ . . . . . . . . . . 126 
Figure 63: The Opening Line for portspecific and Day/Night prompts . . . . . . . . . . . . . . . . . . . . . . 127 
Figure 64: Prompt priorities in Day Mode and Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 
Figure 65: The Operator Box, QuickStart Application, Page 3 . . . . . . . . . . . . . . . . . . . . . . . . . . 131 
Figure 66: Route to the Operator Box if no touchtones are pressed during the Opening Line . . . . . 132 
Figure 67: The Operator Box, QuickStan Application, Page 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 
Figure 68: Personal Directory page with DSU transfer code . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 
Figure 69: Personal Directory page with expanded transfer options . . . . . . . . . . . . . . . . . . . . . . . 141 
Figure 70: Transaction Directory screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 
Figure 71: Personal Directory Screen with message delivery to a pager . . . . . . . . . . . . . . . . . . 143 
Figure 72: QuickStart Application Screen, Page 2 for a 4-port system . . . . . . . . . . . . . . . . . . . . . . . 145 
Figure 73: The Public Interview Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 
Figure 74: QuickStart Application Screen, Page 6, with public message parameters . . . . . . . . . . . . 153 
Figure 75: Example of AVPRMPT file for United States English . . . . . . . . . . . . . . . . . . . . . . . . . . 155 
Figure 76: Example showing music-on-hold prompts used in Quick Play . . . . . . . . . . . . . . . . . . , . 158 
Figure 77: Voice fields on the Voice Prompt Editor Screen . . . . . . _ . . . . . . . . . . . . . . . . . . . . . . . 161 
Figure 78: Voice fields for the Opening Line prompts . . . . . _ . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 
Figure 79: Voice fields for the Operator Box . . . . _ . . . . . _ _ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 
Figure 80: QuickStart Application Screen, Page 6 _ _ _ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 
Figure 81: Sample Usage Bar Graph Report - by subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 
Figure 82: Sample Usage Bar Graph Report - for the entire system . . . . . . . . . . . . . . . . . . . . . . . . . 173 
Figure 83: Sample Usage Table Report - by subscriber. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 
Figure 84: Sample Usage Table Report - for the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 
Figure 85: Directory Report - subscribers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 
Figure 86: Directory Report - Extension List _ . . . . . . . . . . . . _ . . . . . . . _ . . . . . . . . . . . . . . . . . . . . 176 
Figure 87: List of Message Groups . . . . . . . _ . _ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 
Figure 88: List of Message Groups - open groups only . . _ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 
Figure 89: List of Message Groups - all message groups owned by a subscriber . . . . . . . . . . . . . . . 177 
Figure 90: Group Membership . . . . . . . . . . . . . . . . _ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 
Figure 91: Groups Including Person . . . . . . . . . . _ . . . . . . . . . . _ . . . . . . . . . . . . . . . . . . . . . 178 
Figure92:BusyPortsReport..................................................... 179 
Figure93:CallLog . . . . . . . . . . .._..._..........._............................... 179 
Figure 94: Call Log Data Fields . . . . . . . . . _ _ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 
Figure 95: Error Log Report . . . . . . . . . . . . . . . .._..._............_._.._............. 181 
Figure 96: Reports Menu . . . _ . . . . . . . . . . . . . . . . . . . . . . . . _ . . . . . . . . . . . . . . . . . . . . . . . . . . 182 
Figure 97: The Output Menu . . . . . . . . _ . . . . . . . . . . . . . . . . . . . . . . . . . . . _ . . . . . . . . . . . . . . . . 184 
Figure 98: Filenames for reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 
Figure 99: QuickStart Application Screen, Page 4 . . . . _ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 
Elgure100:TheBannerScreen................................................... 191 
Figure 101: The system screens . . . . . . . . . . . . . . . . . _ . . . . . . . . . . . . . . . . . . . . . , . . . . . . . . . . 194 
Figure 102: QuickStart Application Screen, Page 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196 
Figure 103: QuickStart Application Screen, Page 2 . . . . . . . . _ . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 
Figure 104: QuickStart Application Screen, Page 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198 
Figure 105: QuickStart Application Screen, Page 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . _ . _ . . . _ 199 
Figure 106: QuickStart Application Screen, Page 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200 
Figure 107: Access Code Options window for new subscribers added to the system . . . . . . . . . . . 201 
Figure 108: QuickStan Application Screen, Page 5 with expanded transfer options . . . _ . . . . . . . . 202 
Figure 109: QuickStart Application Screen, Page 6 . . . . . . . . _ . . . . . . . . . . . . . . . . . . . . . . . . 202 
Figure 110: Personal Directory Screen . . . . . . . _ . . . . . . . . . . _ . . . . . . . . . . . . . . . . . . . . . . . . . 205 
Figure 111: Access Code Optionswindow.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . _ . . . . . . . . . 207 
Figure 112: Personal Directory Screen with Expanded Transfer Options . _ . . . . . . . . . . . . . . . . . . . 207 
Figure 113: Personal Directory Page for a guest . . . . . . . _ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208 
Figure 114: A message group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208 
Figure 115: A directory group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 
Figure 116: A directory menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . _ . . . . . . . . . . . . . . . . . . . . 210 
Figure 117: Transaction box screen . . . _ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211  
						

							x figures ExecuMail6.5 
Figure 118: Sample interview box . . . . . . . . . . . . . . . . . . . . _ . . . . , . . . . _ . . . . . . . _ . . . _ . . . . . . 213 
Figure 119: The Public Interview Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214 
Figure 120: Sample voice detect box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214 
Figure 121: Voice Prompt Editor Screen . . . . . . . . . . . _ . . . . . . . . . . . . . . . . . . . . _ . . . . . . . . . . 215 
Figure 122: QuickStart Switch Setup Screen, Page 1 . . . . , . . . . . . . . . . . . . . . . _ . . . . . . . . . . . . . 216 
Figure 123: QuickStart Switch Setup Screen, Page 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 
Figure 124: QuickStart Switch Setup Screen, Page 3 _ . . . . . . . . . . . . . . . _ . . . . . . . . . . . . . . . . . . 218 
Figure 125: Personal Directory Screen, with a security code set . _ . . . . . _ . . . , . . . . . . . . . . . . . 222 
Figure 126: QuickStart Application Screen, Page 5 . . . . . . . . . . . . . _ . . . . . . . . . . . . . . . . . . . . . 224 
Figure 127: The Personal Directory . . . . . . . _ . . . . _ . . . . . . . . . . . . _ . . . . . . . . . _ . . . . . . . . . . 225 
Figure 128: Access Code Options window for a subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 
Figure 129: Default Access Code Options window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 
Figure 130: Personal Directory with Expanded Transfer Options displayed . . . . . . . . . . . . . . . . . . . 231 
Figure 131: Default Expanded Transfer Options _ . . . . . . . . . . . . . . . _ . . . . . . . . . . . . . . . . . . . . . . 231 
Figure 132: Subscriber added by range . . . . . . . . . _ _ . . . . . . . _ . . . . . . . . . . . . . . . . . . . . . . . . . . 237 
Figure 133: QuickStart Switch Setup Screen, Page 1 . . . . . . . . . . . . . . . . . . . _ . . . . . . . . . . . . . . 241 
Figure 134: Switch Help Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242 
Figure 135: Help screen for a particular Comdial telephone system . . . . . . . . . . . . . . . . . . . . . . . 243 
Figure 136: QuickStart Switch Setup Screen, Page 1 . . . . . . . . . . . _ . . . . . . . . . . . . . . . . . . . . . . . 244 
Figure 137: QuickStart Switch Setup Screen, Page 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247 
Figure 138: QuickStart Switch Setup Screen, Page 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249 
Figure 139: Types of System IDS _ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250 
Figure 140: How the system listens for IDS . . . . . . . . . . . . . . . . . . . . . . . . . . _ . . . . . . . . . . . . . . . 253 
Figure 141: Default System IDS . . . . . . . . _ . . . . . . _ . . . . . . . . . . . . _ . . . . . . . . , . . . . . . . . . . . 256 
Figure 142: Sample transaction box . . . . . . . . . . . . . . _ . . . . . . . . . . . . . . . . . . , . . . . . . . . . 261 
Figure 143: Startup options, QuickStart Application Screen, Page 6 . . _ . . . . . . . . . . . . . . , . . . . . . 265 
Figure 144: Sample Departments Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . , . . . . . . . . . . . 266 
Figure 145: Sample Sales Box . . . . . . . . , . . _ _ _ . . . . . _ . . . . . , . . _ . . . . . . . . . . . . . . . . . . . . . . 266 
Figure 146: Sample Technical Support Box . . . . . . . . . . . . . . _ . . . . . . . . _ . . . . . . . . . . . . . . . . . 267 
Figure 147: Add Menu, Transaction Directory . . . . _ . . . . . . . . . . . _ . _ . . . . . . . . . . . . . . . . . . . . . 269 
Figure 148: Sample voice detect box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274 
Figure 149: Using voice detect before routing callers to the Operator Box . . . . . . . . . . . . . . . . . . 279 
Figure 150: Voice detect box for routing calls to the Operator Box . . . . . . . . . . . . . . . . . . . . . . . . 280 
Figure 151: Sample transaction box for a voice detect application routing to the Operator Box . . . 280 
Figure 152: Routing callers to a voice detect box from the Opening Line . . . . . . . . . . . . . , . . . 280 
Figure 153: Opening Line prompts _ . . . . . . . . . , . . . . . . _ . . . . . _ . . . . . . . . . . . . . . . . . . . . . . . 283 
Figure 154: Switch Setup Screen, Page 3 . . . . . . . _ _ . . . . . _ _ . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284 
Figure 155: Example of advanced call routing using voice detect . . . . . . . . . . . . . . . . . . . . . , . . . 286 
Figure 156: The console screens . . . . . . . . . . . _ , . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288  
						

							Reference Manual 
Using This Manual 1 
Using This Manual 
Congratulations on purchasing ExecuMail, the most sophisticated, best 
human-engineered voice processing product made. 
The Reference Manual 
This Reference Manual is organized in a format that lets you quickly find the 
information you need for a particular system task. It is composed of topics 
arranged in alphabetical order. Each topic covers a particular aspect of the 
ExecuMail system and its use. The manual’s table of contents can be used as a 
quick guide to desired topics. You can also check the 
Index in the back of the 
manual for detailed cross-references. The Glossary that precedes the index can 
help define unfamiliar terms used in the system. 
Think of this 
Reference Manual as your consultant on specific aspects of the 
system. Refer to it when you seek specific information on a particular aspect of 
the system. The material will be helpful to both the person who installs and 
maintains ExecuMail as well as the on-site system manager who wants to make 
system updates and changes. As you learn more about the system’s automated 
attendant, voice messaging, and audiotext capabilities, this manual will provide 
you with detailed instructions for changing, updating or adding a particular 
feature. 
For Related Information 
At the end of each Reference Manual topic, there is a list of other topics that 
relate to the subject matter at hand. You can use this list as a signpost to direct 
you to additional, helpful information in this manual. 
See Also 
If there are other manuals that give more information, they are listed at the end 
of the topic, under the heading “See Also”. 
If You Are New to the System 
If you are new to the ExecuMail system, you should first read the Learning 
ExecuMctif 
manual, which provides a series of lessons on the system’s basic 
operation. In addition, you will notice that certain topics in this 
Reference Manual 
are marked as Key Topics. These topics discuss basic concepts and aspects of 
the system. They are a great place to start your exploration of this manual since 
they serve as a foundation to the rest of the information contained here.  
						

							2 Using This Manual ExecuMail6.5 
Other Manuals 
Accompanying this manual, but bound separately, are four other manuals: 
n The QuickStart@ Application Manual and Worksheets help the installer and 
system manager configure a system that best meets the application needs of 
the end user. 
n Learning ExecuMail contains hands-on lessons for a beginning system 
manager on basic tasks. It provides an overview of the ExecuMail system 
and its operations and a summary of how to train others who will use the 
system. You should read this manual first. .:: 
:i; 
n The Changing the System Conversation guide helps the installer and system .:. 
: 
manager customize the system conversation. 
.y 
n The Remote Maintenance Guide contains instructions for installation and use 
of an off-site computer to control a customers voice mail system. 
The User’s Guide Brochure 
In addition to these manuals, the User’s Guide is available for individual users of 
the system. The User’s Guide is an easy-to-read brochure containing basic 
information on over-thephone procedures, such as retrieving messages and 
recording personal greetings; tips on how to accelerate through the system 
conversation; and information on advanced features. ,, -- 
Quick Opfion Menus Card 
Some subscribers may want to hear special quick option menus instead of the 
yes-and-no subscriber conversation. A Quick Option Menus card is available for 
those subscribers. The wallet-sized card explains how to use all voice mail 
options from recorded menus, instead of by pressing 1 for Yes, 2 for No. 
We’ve designed the ExecuMail system to be peopleoriented. Its design smoothes 
and speeds communication between people rather than loading them down with 
obscure codes and technology. You’ll see this same spirit in this Reference 
Manual. 
Enjoy your voice processing! 
Conventions in this Manual 
The following notation conventions will help you in using this manual. 
Terms 
The following words have specific meanings in this and other system manuals: 
Type 
Push a series of keys on your computer console to type a word, code, or 
command. 
Push a single key on your telephone keypad or computer console.  
						

							3 
Reference Manual Using This Manual 3 
Port 
One telephone line which JZxecuMail answers. 
Console 
The computer keyboard and monitor physically attached to the voice mail 
computer. 
Subscriber 
A person enrolled in the voice mail system. This includes regular subscribers 
(employees), guests and system managers. Unless it is explicitly stated otherwise, 
you can assume that information presented here for subscribers also applies to 
system managers and guests. 
Refer to the Glossary for definitions of other terms used in this manual. 
Key Names 
When you see text boxed like this: IF5), f$XJ, (w), it represents a key on 
your computer console. When a key name occurs by itself, press the key. If two 
key names are separated by a dash (example: w, hold down the first key 
while you press the second key. 
Occasionally you will be instructed to type commands at the console. Words you 
need to spell out on the console will appear in the text as follows: 
DIR C:\*.* 
For example, if you see the instruction: 
TypeA:INSTALL[W] 
You would type the characters A: INSTALL, then press the key marked 
piGEnter). 
The Spoken Conversation 
Examples of speech are shown in italics and quotes. For example: 
‘You may enter the extension at any time. ” 
The conversation the voice mail system has with a caller is broken into phrases. 
Each phrase is a set of instructions that tells the system which prompt (or 
prompts) to play at a given point in the system conversation. When the manual 
shows an example of what the system might say, it also shows the corresponding 
phrase name after the example: 
‘Would you like to redirect this?” 
[PH-Chk-LikeToRedirect] 
The words your system actually says at this point in the conversation may differ. 
Use the phrase name to find out the prompts the system actually plays by looking 
in the Changing the System Conversation guide.  
						

							4 Using This Manual 
ExecuMail6.5 
Ones and Zeros 
As you read through the manuals, pay close attention to these characters: 
Letter 
vs. NLUllber 
1 (lowercase Q) 
- 
1 (the digit one) 
0 (uppercase Q) 
0 (the digit zero) 
Though they look similar in print, these are totally different characters to your 
computer and should not be substituted one for the other. 
;  
						

							Reference Manual Am&ations 5 
Applications 
An application is the way you set up the voice mail system at a site to meet that 
site’s individual needs. Every organization has unique telephone communication 
needs, such as reducing the receptionist’s workload, taking messages, and 
handling after-hours calls. The decisions you make about the organization’s 
specific needs determine the way you set up the voice mail system. 
Four Basic Functions 
There are four basic functions you can configure for the voice mail system: 
n Automated Attendant 
n Voice Mail 
n Audiotext 
n Fax Detect 
Automated Attendant 
Most offices are equipped with electronic telephone systems. In most cases, these 
systems provide no means for an outside caller to directly dial an inside 
extension. This means that all incoming calls must go through the receptionist, 
who transfers them to the appropriate extension - a costly and time consuming 
method. Also, when there is no receptionist on duty there is no way to get 
through to any extension. 
ExecuMail provides a solution to these problems with its automated attendant 
features. It can act as a receptionist by handling incoming calls on a telephone 
system. It will answer a call, find out what extension number the caller wants, 
and transfer the call to that extension. The system can also hold more than one 
call for a single extension, informing the caller of how many calls are holding 
ahead of him or her and updating this information periodically. It can screen 
calls, announcing the name of the caller and waiting for confirmation from the 
recipient before putting the call through. Automated attendant features can 
relieve your receptionist of routine telephone tasks. 
Primary Answering vs. Secondary Answering 
When your system is configured for primary answering, ExecuMail answers all 
calls that come into your office. Callers only reach your receptionist if they 
specifically dial the operator or do not press any touchtones during the system 
greeting. 
When your system is configured for 
secondary answering, the live receptionist 
answers calls from the general public, but frequent callers can use the voice mail 
system to dial directly to an extension. For example, the system could be