Comdial Execumail Voice Processing System 6.5 Instructions Manual

							112Program Worksheet 12: Special Subscriber SettingsExecuMail6.5
Transfer options
If necessary, display the Expanded Transfer Options window. (See the steps on
page 109.) Move the 
cursor to the Transfer Options field. The voice mail
system will use these options when call transfer is turned on, if the call transfer
typeisAwait-Ans.
Type as many of these codes in the field as you need:
Worksheet ChoiceYou Type
Announce
Confirm
Dialtone Detect
Introduce
Message Screen
Screen
NOTE: Do not use the 
M and S options together.
Screening options
Move the cursor to the Screening Options field. The voice mail system will
use these options when call screening is turned on, if the call transfer type isAwait-Am. Type as many of these codes in the field as you need:
Worksheet ChoiceYou Type
Announce
Confirm
Dialtone Detect
Introduce
Message Screen
Screen
NOTE: Do not use the M and S options together.
Turn screening options on?
To turn call screening on or off, first move the cursor to the Screening? field. Toturn it on, type Y 
I-Enter). Keep in mind that you can only use call screening
with the Await Answer call transfer type.
To turn call screening off, type 
N [-Enter).
Use call holding?
Set up call holding. In the Holding? field:
Worksheet ChoiceYou type
YeSy[GGiGEnter)
VOXv [qq
NoN [-Enter).
 .::
Keep in mind that you cannot use call holding with the Release call transfer type. 
						

							QuickStart Application ManualProgram Worksheet 12: Special Subscriber Settings113
Action After Greeting
Move the cursor to the field underneath - >Act ion. Type the code that
represents how you want the voice mail system to handle the call after 
playing
the subscriber’s personal greeting. Your options are:
Worksheet ChoiceYou Type
Take a messageT [-Enter)
Transfer to operator
0 (-Enter)
Say Goodbye
s(Enter)
Hang upH l-1
Go to another IDG(-Enter)
Restart the call
R(e-l]
If faking a messageIf the Action is set to Take-nag, these additional parameters affect the way the
system takes the message.
Maximum Message Length
Move the cursor to the Max-msg field. Type the maximum number of seconds a
message from an outside caller can last and press 
[-Enter).
Allow caller to edit message?Move the cursor to the Edits ok? field. To allow outside callers to rerecord
their messages to this subscriber, type Y [-Enter). To prevent callers from
rerecording their messages, type N 
(*-I).
Mark the messages urgent?
Move the cursor to the Send Msg Urgent? field. To set the system to mark all
messages from outside callers urgent, type 
Y C-1. To keep outside callers
from marking messages urgent, type N 
c-1. To set the system to ask callers
if they want to send their message urgent, type A for Ask and press 
(-Enter).
Acfion affer message?
Move the cursor to the After Msg field. Type the code for the action you want
the system to take after recording a message from an outside caller and press
fjjl. The possible choices are:
Worksheet ChoiceYou Type
Transfer to operator0 pEiiq
Say Goodbyes (pl%iiG]
Hang upH k-1
Go to another IDG (W)
Restart the callR(-Enter)
Use one-key dia/ing during greeting?
Use the One key dialing portion of the Expanded Transfer Options screen
to set up single digits to represent full System 
IDS for other transaction boxes,
interview boxes, or subscriber extension numbers. Move the cursor to the
singledigit number you want to use. Type the System ID and press I*).
y..
: . .
.Press @J to close the Expanded Transfer Options window. 
						

							114Program Worksheet 12: Special Subscriber SettingsExecuMail6.5
Message Notification & Delivery
If you are looking at the Expanded Transfer Options portion of the subscriber’s
Personal Directory page, press 
@EJ to close it. The system displays the Message
Not 
if ication portion of the screen. This is where you set up message
notification and delivery settings for the subscriber.lamp #
In the Lamp # field, type the number the voice mail system should dial to turn a
message waiting lamp on or off for the subscriber. In most cases, you will use X
for the subscriber’s extension number.
Activate message waiting lamps for new messages?
In the Activate Lamps? field, type Y for Yes or N for No and press
k-1 to indicate whether the voice mail system should activate message
waiting lamps.
If you select Yes, also check the Message Lamp On and Off codes at the top of
the 
QuickStart Switch Setup Screen, Page 2 to ensure that they are the correct
codes for your Comdial telephone system. These codes were configured
automatically when you typed in your Comdial telephone system. (See
Worksheet 1.)
For Phone #I - #4
You fill in the specifics for each message delivery telephone number on the last 4
lines of the Message Notification portion of the screen. For each telephonenumber you want the voice mail system to call to deliver messages, fill in the
following:
NOTE: See the Reference Manual for details about the special characters you
can use in message delivery telephone numbers. These characters allow you
to program pauses and other special dialing for your Comdial telephone
system.
Phone #
Type the telephone number you want the system to dial and press (-1.Wait
minutes
In the after field, type the number of minutes you want the voice mail system
to wait after a new message arrives and press 
(‘GGiGEnter). This applies only to
batch message delivery.
Delivery Schedule
Next, type the time the voice mail system should start delivering messages and
press 
(-Enter). Type the time the voice mail system should stop delivering
messages and press 
(e-l).
.’
Type the days of the week the voice mail system should follow this delivery
schedule and press 
(-Enter). Use these letters: 
						

							QuickStart Application ManualProgram Worksheet 12: Special Subscriber Settings115M Monday
T Tuesday
W Wednesday
H Thursday
F Friday
S Saturday
U Sunday
Type the number of times the voice mail system should ring the extension beforehanging up and press 
(-1.
Type a code to select a delivery method and press (-Enter). Use these letters:B for Batch
E for Each
U for Urgent
0 for Off 
						

							116Program Worksheet 13: Public Interview BoxExecuMail6.5j.
/
Program Worksheet 13:
Public Interview Box
You use the information from Worksheet 13 on the Public Interview Box page of
the Transaction Directory (Figure 24).
System ID: $PMVoice name: 0:02
- Question - Reply- Question-Reply-- Question - Reply -
1. 0:08sets2. 0:02isets3. 0:02sets4. 0:02;sets5. 0:0340 sets6. 0:03sets7. 0:ooEsets8. 0:OO 0sets
9. 0:oo10. 0:oo11. 0:oo12. 0:oo13. 0:oo14. 0:oo15. 0:oo16. 0:OO
:setssets:setssets0sets
isetssea0sets17. 
0:oosets18. 0:ooisets19. 0:oosets20. 0:ooEsets
Send Msg Urgent? No
After: Say-bye
Figure 24: Transaction Directory, Public Interview Box
To view the Public Interview Box, sign in and press [ClrlHT1 to view the
Transaction Directory. Press 
Ipsupl or [PgDnl (or use the Jump command) to
display the Public Interview Box.
To record the Public Interview Box questions, follow the instructions beginning
on page 82 to establish a local connection and record the questions. After yourecord all the questions, type the maximum reply time (in seconds) for each
question, immediately to the right of the question.
Should outside callers mark messages urgent?
Move the cursor to the Send Msg Urgent? field. To set the system to mark all
messages left in the Public Interview Box urgent, type Y 
[e-l]. To keep
outside callers from marking messages urgent, type 
d (-Enter). To set the
system to ask callers each time if they want to send their message urgent, type A
:for Ask and press (-1.:’ _- .,j:.+!.:;.:II_.. 
						

							QuickStart Application ManualProgram Worksheet 13: Public Interview Box117
Action after last question
Depending on which action was selected on the worksheet, type the following in
the 
After field:
Worksheet ChoiceYou type
Say “Goodbye” then hangups(c-l]
Transfer caller to operator0 [1-I]
Restart call from Opening LineR (-Enter)
Try another System ID
G (wd
(and specify the System ID)
Hangup
H[-Enter)
*. -‘.:::.,.: .,_,‘-.- ._-: 
						

							118Program Worksheets 13 & 14: Menus & InterviewsExecuMail8.5I
I
ProgramWorksheets 14 & 15:
Menus &InterMews
The Menus & Interviews worksheets are meant to be used as guides for designing
your application’s transaction boxes and interview boxes. For each box that you
have listed on Worksheet 15, you should complete a separate Worksheet 16 (for a
transaction box) or Worksheet 17 (for an interview box).pp.I:
You will then configure each transaction box or interview box from those
worksheets. 
						

							QuickStart Application Manual
Program Worksheet 16: Transaction Boxes119
Program Worksheet 16:
Transaction BoxesFor each copy of Worksheet 16 you have filled in, add a transaction box to the
system at the Transaction Directory (Figure 25).
Await-Am-->4Rings
Alt:0:ooMax-msg:90 set!Intro: 0:OOHolding? NoEdits OK? Yes
Transfer Options : A
Active: D/NSend Msg Urgent? No
After Msg: Say-byeOne key dialing: 
1>6>2>3>4>5>7>8>9>o>I
figure 25: Sample transaction box
To view the Transaction Directory, press (j%&l~).NOTE: When you add a transaction box, the system copies the call transfer
and action parameters from the transaction box you are viewing when you
add the box.
Add a Transaction BoxTo add a transaction box
1.If necessary, press m to access the Transaction Directory.
2.Press lEJ for the Add menu.3. Select Transaction box.
4.You are prompted with: Add transaction box for ?(Y/N) Press @ for No if you want the box to belong
to a different subscriber. You are then prompted with: 
Add transaction
box for which subscriber (enter last name): Enterthelastname of the subscriber who will own the box. Any letter or word that you
enter, whether or not it is a valid subscriber name, will put you into an
alphabetical list of subscribers with the following confirmation prompts:
:j ..- ‘.,T:. . .-.... :.: ;*:.._ -_.;‘I .::.-j
:.. 
						

							120 Program Worksheet 16: Transaction BoxesExecuMail6.5Add transaction box for subscriber 
(Press ESC to quit)? (Y/N):
If you press Q for No, the same prompt offers the name of the next
subscriber (alphabetically) in the system. If you press 
(-1 for Yes,
you are then prompted for the System ID and name of the transaction box.
5.Type the System ID for the transaction box (c-l].
6.Type the name of the transaction box ljj]. The name may not be left
blank. The first three letters of this name may be used by the subscriber
owning the box to record new greetings. (If your system has been set up for
numeric access only, the owner may use the box’s System ID to record
greetings.) The system then displays the new transaction box on screen.
7.After adding a transaction box, record a name for the box. Follow the steps
to establish a local connection and record the name, just as you did for
subscribers’ names. For steps to establish a local connection, see page 82.
Call Transfer
Transfer the calls reaching this box to an extension?
To turn on call transfer to another extension during Day Mode:
1.Highlight the Day? field.
2.Type Y [j].
3.Type the extension number [-ZiiiGEnter).
To turn call transfer on during Night Mode, repeat these steps for the Nite?
field.
Call transfer type
Set the call transfer type. The transfer type field is located directly below the
Transfer? field. It is not labeled. You can choose one of three possible
SettingS: Await-Am, Release,or Wait-ring. To change the setting,
position the cursor on the field, and, over the existing setting, type:
Worksheet Choice
You type
Await AnswerA (-1~
ReleaseR (-Enter)
Wait for 
Ringbackw(i=Eiq
forrings
In the Rings field, type the number of times the extension should ring before
giving up on call transfer. Press [Enter]. This parameter does not apply if youselected Release as the call transfer type.
.1- :.
:.
..‘.
: :.
: 
						

							QuickStart Application ManualProgram Worksheet 16: Transaction Boxes12 1
Transfer optionsMove the cursor to the Transfer Options field.The voice mail system will
use these options when call transfer is turned on, if the call transfer type is
Await-An& Type as many of these codes in the field as you need:
Worksheet ChoiceYou Type
AnnounceA I-1
Confirmc[p=Eiq
Dialtone DetectD [-Enter)
Introduce
1 [piiF]
Message ScreenMl-1
Screensp=EiG]
INOTE: Do not use the M and the S access codes together.
Use call holding?
To turn call holding on or off, move the cursor to the Holding? field. To turn iton, type Y 
(-Enter). Keep in mind that you cannot use call holding with the
Release call transfer type.
To 
turn call holding off, type N [WEnter).
Action after Greethg
Move the cursor to the field underneath - >Act ion. Type the code that
represents how you want the voice mail system to handle the call after playing
the box’s greeting. You can choose a different action for Day Mode and Night
Mode. Your options are:
Worksheet ChoiceYou Type
Take a message
Transfer to operator
0 ESay Goodbye
Hang up
SHEt-’
Go to another ID
Restart the call
R E
If taking a message
If the Action is set to Take-msg, these additional parameters affect the way the
system takes the message.
Maximum Message Length
Move the cursor to the Max-msg field. Type the maximum number of seconds a
message from an outside caller can last and press 
(-1.
Allow caller to edit message?
Move the cursor to the Edits Ok? field. To allow outside callers to m-record
their messages to this box, type 
Y [-Enter). To prevent callers from
rerecording their messages to this box, type 
N (-1.
,..