Comdial Execumail Voice Processing System 6.5 Instructions Manual

							206 Screens ExecuMail6.5 
Call Transfer Type 
This field, which is below the Transfer? field, isn’t labeled on the screen. It is 
used to set the way the voice mail system transfers calls to subscribers. See the 
Cull Transfer & Cull Screening topic for details on the call transfer types. 
Rings 
The number of times the extension should ring before a caller is transferred to 
the subscriber’s voice mailbox. Applies only if the call transfer type is set to 
Wait-RingorAwait-Ans. 
Screening? 
This field controls which set of call transfer options is currently active for the 
subscriber: Transfer Options or Screening Options. If this field is set 
to yes, the subscriber’s Screening Options are active. See the topic CQN 
Transfer & Call Screening for details. 
Holding? 
This field controls whether the subscriber uses call holding. See 
the Call Holding 
topic for details. 
Greeting 
This section of the screen contains the voice fields for the subscriber’s standard 
and alternate personal greetings. See the topic 
Recording Voice Fields for details. 
Action 
This field defines how the system handles a caller after playing the subscriber’s 
greeting. 
Max-msg 
This field sets the number of seconds messages from outside callers can last. 
YOU 
can enter any number up to 9999. This field applies only if the Action is set to 
Take-msg. See the topic 
Message Taking. 
Edits OK? 
Applies only if the Action is Take-msg. This field controls whether outside 
callers are asked if they want to add to, listen to, or rerecord their message. For 
more details, see the topic 
Message Taking. 
Lamp # / Activate Lamps? 
These fields control message waiting lamps for the subscriber. See the topic 
Message Waiting Lamps for details. 
On Now? 
This field tells you whether the voice mail system thinks the subscriber’s message 
waiting lamp is on now. 
#l - #4 
Lines 1 through 4 in the lower part of the screen each set a message delivery 
telephone number, schedule, and delivery method for up to 4 telephone 
numbers. See the topic 
Message Delivery. 
Access Code Options 
Press [ml-l=], then (-Enter) to view a help screen for selecting access codes. 
Press m [~SW-lrab%;i) a a &J or @ to highlight the checkbox (t 1) 
I.- 
-.  
						

							‘, 
Reference Manual Screens 20 7 
to the left of a code’s description. Press [SpaceBar) to add or remove a code. 
For a complete description of each of these codes, see the 
Subscribers topic. 
A [ I No Setup Options J [ I Unused S [ ] Cant Send Message 
B [*I No Rect Summary K [ ] Cant Edit Hold T [ ] Traditional Order 
C [*I No Public Notify L [ 
1 Message Length u [ ] Not to Subscribers 
D [ I Not in Directory M 1 1 Menu Mode v [ ] No Private Message 
E [ I Messages by Ext N [ 1 Hands-Free Play W [ ] No Future Delivery 
F [ ] First-Time Enroll 0 [ I 
NO Old Messages X [ ] No Receipt Request 
G [ 1 Cant Edit Greet P [*I No Public Message Y [ ] No Open Groups 
H [ I Unused Q [ I No Urgent Message 2 [ ] Automatic Receipts 
I [ I Unused R [ ] Cant Redirect 
Press 7 J-+tTAB or Shift-TAB to move; Press SPACE to add or remove a cod 
L 
Figure 111: Access Code Options window 
Expanded Transfer Options 
Press [C”1HE], then (iJ liZ%Enter) to display additional call transfer options for 
a subscriber. 
-->Transfer 
Transfer? Yes-->.X 
Await-A%-->4 Rings 
Screening? No Holding? No 
Alt: 0:OO Max-msg: 90 set Edits OK? Yes 
BTransfer Options : A Send Msg Urgent? No 
Screening Options: Active: STD After Msg: Say-bye 
One key dialing: 1> 2> 
32 4> 5> 
6> ?> 
87 9> O> 
I 
Figure 112: Personal Directory Screen with Expanded Transfer Options 
Transfer I Screening Options 
The fields in this section control how calls are transferred to a subscriber’s 
extension. See the topic 
Call Transfer & Call Screening. 
Active 
This field tells you which greeting is active, standard (STD) or alternate (ALT). 
Send Msg Urgent? 
This field controls whether outside callers are allowed to leave urgent messages 
for the subscriber. See the topic Messqes. 
After Msg 
The action the system takes after recording a message for this subscriber from an 
outside caller. See the topic 
Message Taking.  
						

							208 Screens ExecuMail6.5 
Guests 
The system also allows subscribers to “host” guests on the system. Guests are 
greeted by name and can exchange messages with their host subscriber. The 
Personal Directory includes a page for each guest in the system. The fields on a 
guest’s page control the same parameters that they do on a subscriber’s page. For 
details, see the topic Guests. 
#l: 
#2: 
;,i after 0 
after 0 
after 0 
after 0 
Figure 113: Personal Directory Page for a guest 
Groups Screen 
Use the Groups Screen to set up message groups, directory groups, and directory 
menus. 
Message Group 
Use a message group to send the same message to several subscribers at once. 
For details, 
see the Message Groups topic. 
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Name: All Staff .: . . . . . . . . . . . . . . . _......:,:,:, :i’ :::,,,,,.,.,,,,,,,,,,,,;,,,,, ,.:,: :,; ::.:: ~~ :.:.:.;,. .,:,: c,;:4~:~,~~~:~~~~~~~~~~~~~:~~~~~ z?.ii’l ! ~~~~~~~~~:~~~~~~~~~~~~~~~~~ 3; 
. ..A. . . ..,.,... . . ,,,,,,,,,.,,,,,,,,,, 
.dpeii .%roup ..~f. ..~iaronson.; ..%~iis 
Dispatch: No Voice: 0:02 
Member name 
Last contacted ~~ -~rMember-name Last contacted 
Xavier, Jan 
Yeoman, Mike 
Zaftig, Pat 
Zink, Jay Yale, Hugh 
Ying, Sue 
Zeller, Nell 
Figure 114: A message group 
Name 
The message groups spelled name or group number. 
Open Group of OR Private Group of 
The name of the message group’s owner. 
, _- 
‘. 
c., : 
‘-_ :. 
Dispatch 
When this field is set to Yes, the first person in the group who listens to a 
message is the only person who receives it.  
						

							Reference Manual Screens 209 
Voice 
The message group’s recorded name. 
Member name 
This area of the page lists the last and first names of each message group 
member in alphabetical order. 
Last contacted 
Shows the date and time a group member last listened to a group message. 
Directory Group 
Directory groups let you create numeric directory assistance. The fields on this 
screen are described in detail in the topic 
Directory Assistance. 
Directory ID: Voice: 0:02 
Member name Voice Ext # ID 
Jefferson, Thomas 0:02 1776 Member name Voice Ext # ID 
Figure 115: A directory group 
Name 
The directory group’s name. 
DIRECTORY group of -SYSTEM- 
The directory group’s owner, which is always - SYSTEM- . 
Directory ID 
The directory group’s System ID. 
Voice 
The directory group’s recorded name. 
Member name / Voice / Ext # ID 
The members of the directory group are listed in alphabetical order in this 
column, along with their recorded name, and Extension * ID. 
Directory Menu 
Directory menus let you create one key dialing menus for numeric directory 
assistance. For details, see the topic Directory Assistance.  
						

							2 10 Screens EkecuMail6.5 
Directory ID: $411 
Key Directory Name 
Sales 
Shipping 
3. Customer Service Type Voice Dir ID 
Dir Group 0:oz 
Dir Group 0:02 
Sub Menu 0:02 
Figure 116: A directory menu 
Name 
The directory menu’s name. 
DIRECTORY menu of -SYSTEM- 
The directory menu’s owner, which is always - SYSTEM- . 
Directory ID 
The directory menu’s System ID. 
Voice 
The directory menu’s recorded name. 
Key 
The numbers 1 though 8 in this column represent a touchtone choice on the 
directory menu, 
Directory Name 
This column lists the directory groups and directory menus which are one key 
dialing choices on the directory menu. 
Whether the menu choice is a directory group or a directory menu. 
Voice 
Each menu choice’s recorded name. 
Dir ID 
Each menu choice’s System ID, if applicable.  
						

							Reference Manual Screens 2 7 7 
Transaction Directory Screen 
Use the Transaction Directory to create transaction boxes and interview boxes, 
which are the building blocks for special applications using special call routing, 
audiotext, information menus, directories, and interviews. You can also set up 
special voice detect applications for callers who want to speak their answers, 
instead of pressing touchtones. 
There is one page of the Transaction Directory for each transaction box, interview 
box, and voice detect box in your system. The Transaction Directory can be 
sorted by box name or System ID. The fields on these screens are described in 
detail in the 
Transaction Boxes, Interview Boxes, Pubkc Interview Box & Public 
Messages, 
and Voice Detect topics. 
Transacfion Boxes 
Transaction boxes let you set up special call routing and audiotext applications. 
->Trans fer PGreeting ->Action 
Day? No vDay: 0:13 Day: Operator 
Nite? No Nite: 0:OO Nite: Operator 
Await-Ans--24 Rings Alt: 0:oo Max-msq: 90 set 
Intro: 0:OO Holding? No Edits OK? Yes 
Transfer Options : Active: D/N Send Msg Urgent? No 
After Msg: Say-bye 
One key dialing: ;;700 2>800 3>555 4> 
I> 8r 9> ?I; 
Figure 117: Transaction box screen 
Name 
The transaction box’s spelled name. 
Transaction box of 
The transaction box’s owner. 
System 
ID 
The transaction box’s unique System ID. 
Voice name 
The transaction box’s recorded name. 
Schedule # 
The schedule the box follows (either 1, 2, 3 or 4). If this field is blank, the 
transaction box follows the schedule for the port the call came in on. See the 
Schedules topic for details. 
Transfer Day? Nite? 
Use these fields to turn call transfer on or off for Day Mode and Night Mode. See 
also the topic 
Call Transfer & Call Screening.  
						

							2 12 Screens ExecuMail6.5 
Call Transfer Type 
This field, which is below the Day? and Nite? fields, isn’t labeled on the 
screen. It is used to set the way the voice mail system transfers calls to the 
Comdial telephone system. See the 
Call Transfer and Message Taking topics for 
details. 
Rings 
The number of times the extension should ring. This applies only if the call 
transfer type is Await Answer or Wait for Ringback. 
Intro 
The system plays any recording in the Intro field before it transfers a call. The 
system does not play the Intro if call transfer is turned off. 
Holding? 
This field controls whether the transaction box uses call holding. See the Cal 
Holding 
topic for details. 
Transfer Options 
This field controls how the system transfers calls routed through the transaction 
box. See also the topic 
Call Transfer & Call Screening. 
Greeting 
Day/Nite/Alternate 
This section controls the transaction box’s greetings. A transaction box can have 
3 separate recorded greetings. The fields display how many seconds each 
greeting lasts. 
Active 
This field tells you which greeting is currently active. D/N means the standard 
Day or Night greeting is active (depending on which mode the box’s schedule is 
currently in). 
Alt means the alternate greeting is currently active. 
Action Day/Nite 
These fields tell the system what to do if the caller does not press any touchtones 
during the greeting. 
Max-meg 
Applies only if the Action is 
Take-msg. This sets the maximum length in 
seconds an outside caller’s message can last. The maximum value is 9999 
seconds (2 hrs, 46 min). 
Edits OK? 
Applies only if the Action is Take-msg. This field controls whether outside 
callers are asked if they want to add to, listen to, or rerecord their message. For 
more details, see the topic 
Message Taking. 
Send Msg Urgent? 
This parameter controls whether messages left by outside callers should be 
marked urgent. See also the topic Messages. 
After Msg 
This field controls how the system handles the call after recording a message 
from the caller. i  
						

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Reference Manual Screens 2 13 
One key dialing 
This section allows you to program single digits to represent full System IDS for 
subscribers’ Extension # IDS, transaction boxes, or interview boxes. 
interview Boxes 
Interview boxes let you program the system to ask your callers questions, and 
record their answers in a message. This screen is described in detail in the 
Interview Boxes topic. 
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IntervIew box of Jeff;ersd;~; .~~omas.. 
System ID: $350 Voice name: 0:02 
- Question - Reply 
1. 0:08 7 sets 
2. 0:06 sets 
3. 0:05 
: sets 
4. 0:09 9 sets 
5. 0:lO 30 sets 
6. 0:03 sets 
7. 0:oo i sets 
8. 0:oo 0 sets - Question - Reply - 
9. 0:oo sets 
10. 0:oo E sets 
11. 0:oo 0 sets 
12. 0:oo sets 
13. 0:oo E sets 
14. 0:oo sets 
15. 0:oo i sets 
16. 0:OO 0 sets - Question - Reply - 
17. 0:oo sets 
18. 0:OO E sets 
19. 0:oo sets 
20. 0:oo i sets 
Send Msg Urgent? Yes 
After: Say-bye 
Figure 118: Sample interview box 
Name 
The interview box’s spelled name. 
Interview box of 
The interview box’s owner. 
System ID 
The interview box’s unique System ID. 
Voice name 
The interview box’s recorded name. 
Question 
The recording for each of the questions in the interview, and how the number of 
seconds the question lasts. You can record up to 20 questions per interview. 
Reply 
The number of seconds outside callers are allowed to record their reply to a 
question. 
Send Msg Urgent? 
This parameter controls whether messages left by outside callers should be 
marked urgent. See also the topic 
Messages. 
After 
This field controls how the system handles the call after recording the caller’s 
responses to the interview. 
,’ 
i  
						

							2 14 Screens 
ExecuMail6.5 
Public Interview Box 
The system is shipped with a special interview box, call the Public Interview Box. 
Messages left in the Public Interview Box are called public messages, and are 
available to subscribers with public message access. Usually, the Public Interview 
Box is used to take messages from callers when the operator isn’t available. 
The fields on this screen work the same as they do on the interview box screen. 
For more information on public messages, see the topics 
Public Interview Box & 
Public Messages 
and Messwes. 
System ID: $PM 
- Question - Reply 
1. 0:08 sets 
2. 0:02 
ii sets 
3. 0:02 
sets 
4. 0:02 
99 sets 
5. 0:03 40 sets 
6. 0:03 0 sets 
7. 0:oo sets 
8. 0:OO sets 
I 
Voice name: 0:02 
- Question - Reply - 
9. 0:oo sets 
10. 0:oo i sets 
11. 0:oo sets 
12. 0:oo i sets 
13. 0:oo sets 
14. 0:oo i sets 
15. 0:oo 
sets 
16. 0:OO sets - Question - Reply - 
17. 0:oo sets 
18. 0:oo i sets 
19. 0:oo 
20. 0:oo E sets 
sets 
Send Msg Urgent? No 
After: Say-bye 
Figure 119: The Public Interview Box 
Voice Detect 
You can use voice detect boxes to program the voice mail system to recognize 
when an outside caller says “Yes” or remains silent for “No” to answer a 
question. 
. . . ., 
:.s: 
. . 
v oice Selection: Voicw 
Silencw 
Figure 120: Sample voice detect box 
Voice detect boxes use the same Transfer -> Greeting -> Action structure as 
transaction boxes. The fields on voice detect screens work the same as on 
transaction box screens. However, the bottom of a voice detect screen includes a 
Voice Selection section, instead of One key dialing.The Voice 
Selection fields are: 
Voice+ 
The System ID callers are routed to if they speak after the voice detect box’s 
greeting. 
Silence+ 
The System ID callers are routed to if they remain silent after the voice detect 
box’s greeting.  
						

							Reference Manual Screens 2 15 
Voice Prompt Editor Screen 
Use the Voice Prompt Editor Screen to listen to, rerecord, or copy system 
prompts. The fields on this screen are described in detail in the topic Recording 
Voice Fields. For a list of prompts, see the guide: Changing the System 
Conuersation. To move forward through the prompt sets, press [F8). To move 
backward through the prompt sets, press [BHf]. 
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NUUl. Description 
Day Nt Day Nt Day Nt Day Nt Day Nt 
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1 Please press the first thr :4