Xerox WorkCentre PE120i User Manual

							Troubleshooting9.31
9
The machine does not 
appear on the scanners 
list (continued)• Check if the MFP port is not busy. Since functional 
components of MFP (printer and scanner) share the same 
I/O interface (MFP port), the situation of simultaneous 
access of different “consumer” application to the same MFP 
port is possible. To avoid possible conflicts, only one of 
them at a time is allowed to gain control over the device. 
The other “consumer” will encounter “device busy” 
response. This can usually happen while starting scan 
procedure, and appropriate message box displays.
To identify the source of the problem, you should open MFP 
ports configuration and select the port assigned to your 
scanner. MFP ports symbol /dev/mfp0 corresponds to LP:0 
designation displayed in the scanners’ options, /dev/mfp1 
relates to LP:1 and so on. USB ports start at /dev/mfp4, so 
scanner on USB:0 relates to /dev/mfp4 respectively and so 
forth sequentially. In the Selected port pane you can see if 
the port is occupied by some other application. If this is the 
case, you should wait for completion of the current job or 
should press Release port button, if you are sure that the 
present ports owner is not functioning properly.
The machine doesn’t 
scan• Check if a document is loaded into the machine.
• Check if your machine is connected to the computer. Make 
sure if it is connected properly if I/O error is reported while 
scanning.
• Check if MFP port is not busy. Since functional components 
of MFP (printer and scanner) share the same I/O interface 
(MFP port), the situation of simultaneous access of 
different “consumer” application to the same MFP port is 
possible. To avoid possible conflicts, only one of them at a 
time is allowed to gain control over the device. The other 
“consumer” will encounter “device busy” response. This 
can usually happen while starting scan procedure, and 
appropriate message box will be displayed.
To identify the source of the problem, you should open MFP 
ports configuration and select the port assigned to your 
scanner. MFP port’s symbol /dev/mfp0 corresponds to LP:0 
designation displayed in the scanners’ options, /dev/mfp1 
relates to LP:1 and so on. USB ports start at /dev/mfp4, so 
scanner on USB:0 relates to /dev/mfp4 respectively and so 
forth sequentially. In the Selected port pane you can see if 
the port is occupied by some other application. If this is the 
case, you should wait for completion of the current job or 
should press Release port button, if you are sure that the 
present port’s owner is not functioning properly
.
ProblemPossible Cause and Solution
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							Troubleshooting9.32
I can’t print when I 
installed both Linux 
Print Package (LPP) and 
MFP driver on the same 
machine 
simultaneously.• Since both Linux Printer Package and MFP driver make a 
symbolic link to “lpr” printing command, which is 
commonly used on Unix clones, it is not recommended to 
use both package on the same machine. 
• If you still want to use both packages simultaneously, 
please install the LPP first. 
• If you want to uninstall only one of them, please uninstall 
both packages and install that one you want to use again. 
• If you don’t want to uninstall MFP driver and install it 
again, you may make the necessary symbolic link yourself. 
Please, log in as root user and invoke the following 
command:
 ln -sf /usr/local/bin/xerox/slpr /usr/bin/lpr
Can’t scan via Gimp 
Front-end.• Check if Gimp Front-end has “Xsane:Device dialog..” on the 
“Acquire” menu. If not, you should install Xsane plug-in for 
Gimp on the your computer. You can find Xsane plug-in 
package for Gimp on Linux distribution CD or Gimp home 
page. For the detail information, refer to the Help for Linux 
distribution CD or Gimp Front-end application. 
If you wish to use other kind of scan application, refer to the 
Help for application.
I encounter error 
“Cannot open MFP port 
device file” when 
printing a document.Please avoid changing print job parameters (via SLPR utility, 
for example) while a print job is in progress. Known versions 
of CUPS server break the print job whenever print options 
are changed and then try to restart the job from the 
beginning. Since Linux MFP driver locks MFP port while 
printing, the abrupt termination of the driver keeps the port 
locked and therefore unavailable for subsequent print jobs. If 
this situation occurred, please, try to release the MFP port. 
ProblemPossible Cause and Solution
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							Troubleshooting9.33
9
Troubleshooting PS Errors (WorkCentre PE120i Only)
The following situations are PS language specific and may occur when several printer 
languages are being used.
NOTE: To receive a printed or screen-displayed message when PostScript errors occur, 
open the Print Options window and click the desired selection next to the PostScript 
errors section.
ProblemPossible CauseSolution
PostScript file can 
not be printed.The PostScript driver 
may not be installed 
correctly.• Install the PostScript driver, 
referring to page B.2.
• Print a configuration page and verify 
that the PS version is available for 
printing.
• If the problem persists, contact a 
service representative.
“This job contains 
binary data...” 
message appears.The pure binary data 
option is not supported 
by the PostScript 
driver.Open the Properties of the PostScript 
driver, click on 
PostScript, and click 
on 
Advanced. The pure binary data 
option is not supported. Choose 
another option.
A PostScript error 
page prints.Print job may not be 
PostScript.Make sure that the print job is a 
PostScript job. Check to see whether 
the software application expected a 
setup or PostScript header file to be 
sent to the machine.
The optional Tray 2 
is not selected in 
the driver.The printer driver has 
not been configured to 
recognize the optional 
Tr a y  2 .Open the PostScript driver properties 
and select the 
Device Settings tab 
and set the 
Tray 2 option of the 
Installable Options section to 
Installed.
When print a 
document in 
Macintosh with 
Acrobat Reader 6.0 
or higher, colors 
print incorrectly.The resolution setting 
in the printer driver 
may not be matched 
with that in Acrobat 
Reader.Make sure that the resolution setting 
in your printer driver matches that in 
Acrobat Reader.
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							Troubleshooting9.34
Common Macintosh Problems (WorkCentre PE120i Only)
Problems in the Chooser
Printing Errors
ProblemPossible Cause and Solution
The printer driver 
icon does not appear 
in Chooser.Software is not installed correctly.
• The LaserWriter driver should be present as part of the 
Macintosh OS. Make sure that the LaserWriter driver is in 
the 
Extensions folder within the Systems folder. If not, 
install the LaserWriter driver component from the 
Macintosh OS CD.
• Make sure that you are using a high-quality cable.
• Make sure that the machine is on the correct network. 
Select 
Network or AppleTalk Control Panel from 
Control Panels in the Apple menu and then choose the 
correct network.
The machine name 
does not appear in 
the 
Select a 
PostScript Printer
 
box in the Chooser.• Make sure that the cables are connected correctly and the 
machine is turned on. 
• Check if “Ready” appears on the display of the control 
panel. If not, press the Stop/Clear button to switch your 
machine to on-line.
• Make sure that the correct printer driver has been selected 
in Chooser.
• If the machine resides on a network with multiple zones, 
make sure that the correct zone is selected in the 
AppleTalk Zones box in Chooser.
• Make sure that AppleTalk is on; the button next to 
Active 
is selected in Chooser. You may need to restart the 
computer to activate the change.
ProblemPossible Cause and Solution
You cannot use the 
computer while the 
machine is printing.Background Printing has not been selected.
• For LaserWriter 8.3, turn 
Background Printing on in the 
Chooser. Status messages will now be redirected to the 
Print Monitor allowing you to continue working while the 
computer is processing data to be sent to the machine.
• For LaserWriter 8.4 or higher, turn 
Background Printing 
on at the Print window.
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							10
USING USB FLASH DRIVE
This chapter explains how to use a USB flash drive with 
your machine. 
This chapter includes:
• About USB Flash Drives
• Installing a USB Flash Drive
• Scanning to USB Flash Drive
• Managing the USB Flash Drive
• Printing From the USB Flash Drive
•Backing Up Data
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							Using USB Flash Drive10.2
About USB Flash Drives
USB flash drives are available with various memory capacities to 
give you enough room to store documents, presentations, 
downloaded music and videos, high resolution photographs, or 
whatever other files you want to take with you.
Simply insert a USB flash drive into the USB port in the front of 
your machine and your machine will automatically detect it as a 
removable disk drive. Then you can do the following:
• Scan documents and save them on the USB flash drive.
• Print the data stored on the USB flash drive.
• Back up data, such as Phonebook entries and the system 
settings of your machine.
• Restore backup files to the machine’s memory.
• Delete scanned images.
• Format the USB flash drive.
• Check the available memory space.
Installing a USB Flash Drive
There is a USB port in the front of your machine. This port is 
designed for USB V1.1 and USB V2.0 flash drives.
CAUTIONS: 
• Do not remove the USB flash drive while the machine is in 
operation. This may damage your machine.
• If your USB flash drive has certain features, such as security 
settings and password settings, your machine may not 
automatically detect it. For details about these features, see the 
User’s Guide for your USB flash drive.
• You must use only an authorized USB flash driver whose 
connector style is A Plug Type. Unauthorized USB flash drives 
may not work with your machine. 
Use only the metal/shielded USB flash 
driver.
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							Using USB Flash Drive10.3
10
To install a USB flash drive, insert it into the USB port in the front 
of your machine.
Once you have installed the USB flash drive, you can 
immediately print files stored on it.
Scanning to USB Flash Drive
You can scan a document and save the scanned image on the 
USB flash drive. There are two ways of doing this: you can scan 
to the USB flash drive using the default settings, or you can 
manually select your own settings.
Scan to USB supports:
• PDF (300 dpi Mono)
• TIFF (300 dpi Mono)
• JPEG (200 dpi Color)
• BMP (300 dpi Mono, 300 dpi Gray, 300 dpi Color)
Scanning With Default Settings
1Load the document face up into the ADF.
OR
Place a single document face down on the document glass.
For details about loading a document, see page 7.6.
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							Using USB Flash Drive10.4
2Make sure that the USB flash drive is inserted into the USB 
port in the front of the machine. If necessary, insert the 
flash drive. See page 10.2.
3Press Scan-to... on the control panel.
The first available menu item, “USB Memory,” appears on 
the bottom line of the display.
4Press Enter. The display shows the available memory space 
for about 2 seconds and the first available menu item, 
“Auto Scan,” appears on the bottom line of the display.
5Press Enter to start scanning. The scanned image is saved 
on the USB flash drive.
6When a document is loaded on the document glass, the 
display shows “Another Page?” on the top line after the 
page has been scanned into memory. If you have another 
page, remove the scanned page and place the next page on 
the glass. Select “Yes” Repeat as necessary.
After all of the pages have been scanned, select “No” when 
the display asks “Another Page?” 
7To return to Standby mode, press Stop/Clear.
Scanning With Your Own Settings
1Load the document face up into the ADF.
OR
Place a single document face down on the document glass.
For details about loading a document, see page 7.6.
2Make sure that the USB flash drive is inserted into the USB 
port in the front of the machine. If necessary, insert the 
flash drive. See page 10.2.
3Press Scan-to... on the control panel.
The first available menu item, “USB Memory,” appears on 
the bottom line of the display.
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							Using USB Flash Drive10.5
10
4Press Enter. The display shows the available memory space 
for about 2 seconds and the first available menu item, 
“Auto Scan,” appears on the bottom line of the display.
5Press the scroll button (W or X) until “Manual Scan” 
appears on the bottom line of the display. Press 
Enter.
6Press the scroll button (W or X) and select the size of the 
image to be scanned. Press 
Enter.
7Press the scroll button (W or X) and select the file format in 
which the document is to be scanned.
8Press Enter.
9If you selected “BMP” in step 7, you are asked to select a 
color format, Color, Gray, or Mono, by pressing the scroll 
button (
W or X).
If you selected “TIFF” or “PDF” in step 7, you can save a 
multiple-page document as a single file. After you select 
“TIFF” or “PDF”, the machine displays “Multi-Page Scan” 
and offers you the choice of “On” or “Off.” If you select “On” 
you can save multiple pages as a single file, but this feature 
is only activated when you load your document into the 
ADF. The ADF can handle documents of up to 50 pages at a 
time.
10Press Enter to start scanning. The scanned image is saved 
on the USB flash drive.
11When a document is loaded on the document glass, the 
display shows “Another Page?” on the top line after the 
document has been scanned into memory. If you have 
another page, remove the scanned page and load the next 
page on the glass. Select “Yes” Repeat as necessary.
After all of the pages have been scanned, select “No” when 
the display asks “Another Page?” 
12To return to Standby mode, press Stop/Clear.
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							Using USB Flash Drive10.6
Managing the USB Flash Drive
Changing the Default Settings
When you scan a document to the USB flash drive, the default 
scan options, including scan size and scan format, can be set to 
the most frequently used modes. These settings are only 
available when you scan to the USB flash drive.
1Make sure that the USB flash drive is inserted into the USB 
port in the front of the machine. If necessary, insert the 
USB flash drive. See page 10.2.
2Press Scan-to... on the control panel.
The first available menu, item “USB Memory,” appears on 
the bottom line of the display.
3Press Enter. The display shows the available memory space 
for about 2 seconds and the first available menu item, 
“Auto Scan,” appears on the bottom line of the display.
4Press the scroll button (W or X) until “Scan Setup” appears 
on the bottom line of the display. 
5Press Enter.
The first available menu item, “Scan Size,” appears on the 
bottom line.
6Press Enter.
7Press the scroll button (W or X) and select the size of the 
image to be scanned.
8Press Enter to make your selection.
9Press the X button to scroll to “Scan File Type” and press 
Enter to access the menu.
10Press the scroll button (W or X) and select the file format in 
which the document is to be scanned. You can select BMP, 
TIFF, PDF, or JPEG.
11Press Enter.
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