Xerox WorkCentre PE120i User Manual

							Troubleshooting9.11
9
In the Bypass Tray
“Bypass Jam” appears on the display when you try to print using 
the Bypass tray and the machine does not detect paper. This 
may be a lack of paper or improper paper loading.
If the paper is not feeding properly, pull the paper out of the 
machine.
To resume printing, open and close the front door.
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							Troubleshooting9.12
Tips for Avoiding Paper Jams
By selecting the correct paper types, most paper jams can be 
avoided. When a paper jam occurs, follow the steps outlined in 
“Clearing Paper Jams” on page 9.5. 
• Follow the procedures in “Loading Paper” on page 2.7. Ensure 
that the adjustable guides are positioned correctly.
• Do not overload the paper tray. Ensure that the paper is 
below the paper capacity mark on the inside wall of the paper 
tray.
• Do not remove paper from the tray while your machine is 
printing.
• Flex, fan, and straighten the paper before loading. 
• Do not use creased, damp, or highly curled paper.
• Do not mix paper types in the paper tray.
• Use only recommended print materials. See “Paper 
Specifications” on page E.6.
• Ensure that the recommended print side of print materials is 
facing down in the paper tray and facing up in the Bypass 
tray.
• If paper jams occur frequently when you print on A5-sized 
paper:
- Load the paper into the tray, as shown below. 
- Set the page orientation to 
Landscape in the printer      
properties window. See page 4.5.
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							Troubleshooting9.13
9
Clearing LCD Error Messages
DisplayMeaningSuggested solutions
Bypass Jam A paper jam has 
occurred in the Bypass 
tray.
Or, the machine detects 
improper feeding from 
the Bypass tray.Clear the jam. See page 9.11.
Or, load paper in the Bypass tray 
correctly. See page 3.6.
Cancel ?
1:Yes  2:NoYour machine’s memory 
has become full while 
trying to store a 
document into memory.To cancel the fax job, press the 
1 
button to accept “Yes.” 
If you want to send the pages that 
have been successfully stored, 
press the 
2 button to accept “No.” 
You should send the remaining 
pages later, when memory is 
available.
[COMM. Error] The machine has a 
communication problem.Ask the sender to try again.
Delayed 
Function FullThe delayed fax jobs 
queue is full.Cancel unnecessary delayed fax 
job.
Document Jam The loaded document 
has jammed in the ADF 
(Automatic Document 
Feeder).Clear the document jam. See 
page 9.2.
[Door Open] The front door is not 
securely latched.Close the door until it locks into 
place.
Enter Again You entered an 
unavailable item.Enter the correct item again.
[Low Heat Error] There is a problem in the 
fuser unit.Unplug the power cord and plug it 
back in. If the problem persists, 
please call for service. Open Heat Error
[Over Heat]
Function
ImpossibleYou have tried to use a 
combination of machine 
functions that can not be 
used at the same time.Reduce the number of selected 
functions or use only one function 
at a time.
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							Troubleshooting9.14
Group Not
AvailableYou have tried to select a 
group location number 
where only a single 
location number can be 
used, such as when 
adding locations for a 
broadcast operation.Use a speed dial number or dial a 
number manually using the 
number keypad.
[Incompatible] The remote machine did 
not have the requested 
feature, such as a 
delayed transmission.
This message also occurs 
if the remote machine 
does not have enough 
memory space to 
complete the operation 
you are attempting.Reconfirm the remote machine’s 
features.
[Jam 1]
[No Cartridge]Paper has jammed in the 
fuser area.
Or, the toner cartridge is 
not installed.Clear the jam. See page 9.8.
Or, install the toner cartridge. See 
page 2.5.
[Line Busy] The receiving party did 
not answer or the line is 
already engaged.Try again after a few minutes.
[Line Error] Your machine cannot 
connect with the remote 
machine or has lost 
contact because of a 
problem with the phone 
line.Try again. If the problem persists, 
wait an hour or so for the line to 
clear and try again.
Or, turn the ECM mode on. See 
page 7.40.
Load Document You have attempted to 
set up a copy or fax 
operation with no 
document loaded into the 
ADF.Load a document into the ADF and 
try again.
[LSU Error] A problem has occurred 
in the LSU (Laser 
Scanning Unit).Unplug the power cord and plug it 
back in. If the problem persists, 
please call for service.
DisplayMeaningSuggested solutions
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							Troubleshooting9.15
9
Memory Dial Full You have tried to add a 
fax job to the memory 
when 15 fax jobs have 
already been saved and 
the memory for saving 
memory transmission is 
full.Wait until some of the job in 
memory are sent.
Or delete low priority delayed 
jobs.
Memory Full The memory is full. Delete unnecessary documents 
and retransmit after more 
memory becomes available. 
Alternatively, split the 
transmission into more than one 
operation.
[No Answer] The receiving fax 
machine has not 
answered after several 
redial attempts.Try again. Make sure that the 
receiving machine is operational.
NO. Not
AssignedThe one-touch or speed 
dial location you tried to 
use has no number 
assigned to it.Dial the number manually using 
the number keypad or assign the 
number. For storing a number, see 
“Automatic Dialing” on page 7.19.
NO. Not
AvailableYou have tried to delete 
the number for a delayed 
fax job.Verify the number to be deleted 
and try again.
Or, delete the number after the 
delayed fax job has been sent.
[Non-Xerox]
[Cartridge]You have used an 
unauthorized cartridge.
If you use non-xerox 
cartridge, the machine 
does not print.You must use a Xerox approved 
cartridge.
[No Paper]
Add PaperThe paper in the paper 
tray has run out.Load paper in the paper tray. See 
page 2.7.
Operation Not 
AssignedYou are doing the Add/
Cancel operation, but 
there are no jobs 
waiting.Check the display to see if there 
are any scheduled jobs. The 
display should indicate them in 
Standby mode; for example, 
Delay Fax.
[Paper Jam 0]
Open/Close DoorPaper has jammed in the 
feeding area of the paper 
tray.Clear the jam. See page 9.5 and 
page 9.7.
[Paper Jam 1]
Open/Close DoorPaper has jammed in the 
fuser area.Clear the jam. See page 9.8.
DisplayMeaningSuggested solutions
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							Troubleshooting9.16
[Paper Jam 2]
Check InsidePaper has jammed in the 
paper exit area.Clear the jam. See page 9.9.
[Power Failure] Power has turned off 
then on and the 
machine’s memory has 
not been saved.The job which you were trying to 
do before the power failure must 
be completely re-done.
Priority Fax
Function FullThe priority fax jobs 
queue is full.Cancel unnecessary priority fax 
jobs.
Retry Redial? The machine is waiting 
for a specified time 
interval to redial a 
previously busy station.You can press 
Enter to 
immediately redial, or 
Stop/
Clear
 to cancel the redial 
operation.
[Stop Pressed] The 
Stop/Clear button 
has been pressed during 
a copy or fax operation.Try again.
[Toner Empty] The toner cartridge has 
run out. The machine 
stops printing.Replace the toner cartridge with a 
new one. See page 8.8.
NOTE: A used cartridge will not 
reset this message.
[Toner Low] The toner is almost 
empty.Take out the toner cartridge and 
gently shake it. By doing this, you 
can temporarily reestablish 
printing operations.
DisplayMeaningSuggested solutions
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							Troubleshooting9.17
9
Solving Other Problems
The following chart lists some conditions that may occur and the recommended 
solutions. Follow the suggested solutions until the problem is corrected. If the 
problem persists, please call for service.
Paper Feeding Problems
ConditionSuggested solutions
Paper is jammed 
during printing.Clear the paper jam. See page 9.5.
Paper sticks together. • Ensure that there is not too much paper in the paper tray. 
The paper tray can hold up to 250 sheets of paper, 
depending on the thickness of your paper.
• Make sure that you are using the correct type of paper. See 
“Paper Specifications” on page E.6.
• Remove paper from the paper tray and flex or fan the 
paper.
• Humid conditions may cause some paper to stick together.
• Try a different brand of paper.
Multiple sheets of 
paper do not feed.• Different types of paper may be stacked in the paper tray. 
Load paper of only one type, size, and weight.
• If multiple sheets have caused a paper jam, clear the paper 
jam. See page 9.5.
Paper does not feed 
into the machine.• Remove any obstructions inside the machine.
• Paper has not been loaded correctly. Remove paper from 
the tray and reload it correctly.
• There is too much paper in the paper tray. Remove excess 
paper from the tray.
• The paper is too thick. Use only paper that meets the 
specifications required by the machine. See “Paper 
Specifications” on page E.6.
The paper keeps 
jamming.• There is too much paper in the paper tray. Remove excess 
paper from the tray. If you are printing on special 
materials, use the Bypass tray.
• An incorrect type of paper is being used. Use only paper 
that meets the specifications required by the machine. See 
“Paper Specifications” on page E.6.
• There may be debris inside the machine. Open the front 
door and remove the debris.
Transparencies stick 
together in the paper 
exit.Use only transparencies specifically designed for laser 
printers. Remove each transparency as it exits from the 
machine.
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							Troubleshooting9.18
Printing Problems
Envelopes skew or fail 
to feed correctly.Ensure that the paper guides are against both sides of the 
envelopes.
ConditionPossible causeSuggested solutions
The machine 
does not print.The machine is not 
receiving power.Check the power cord connections. Check 
the power switch and the power source.
The machine is not 
selected as the default 
printer.Select 
Xerox WC PE120 Series PCL 6 
as your default printer in your Windows.
Check the machine for 
the following:
• The front door is not 
closed.
• Paper is jammed.
• No paper is loaded.
• The toner cartridge 
is not installed.After locating the problem, clear it.
•Close the door.
• Clear the paper jam. See page 9.5.
• Load paper. See page 2.7.
• Install the toner cartridge. See 
page 2.5.
If a printer system error occurs, contact 
your service representative.
The connection cable 
between the computer 
and the machine is not 
connected properly.Disconnect the printer cable and 
reconnect it.
The connection cable 
between the computer 
and the machine is 
defective.If possible, attach the cable to another 
computer that is working properly and 
print a job. You can also try using a 
different printer cable.
The port setting is 
incorrect.Check the Windows printer setting to 
make sure that the print job is sent to the 
correct port, for example, LPT1. If the 
computer has more than one port, make 
sure that the machine is attached to the 
correct one.
The machine may be 
configured incorrectly. Check the printer properties to ensure 
that all of the print settings are correct. 
The printer driver may 
be incorrectly 
installed.Remove the printer software and reinstall 
it. 
The machine is 
malfunctioning.Check the display message on the control 
panel to see if the machine is indicating a 
system error.
ConditionSuggested solutions
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							Troubleshooting9.19
9
The machine 
selects print 
materials from 
the wrong 
paper source.The paper source 
selection in the printer 
properties may be 
incorrect.For many software applications, the paper 
source selection is found under the 
Paper 
tab within the printer properties. Select 
the correct paper source. See page 4.6.
A print job is 
extremely slow.The job may be very 
complex.Reduce the complexity of the page or try 
adjusting the print quality settings.
The maximum print speed of your 
machine is 22 PPM for Letter-sized paper 
and 20 PPM for A4-sized paper.
If you are using 
Windows 98/Me, the 
Spooling Setting may 
be set incorrectly. From the 
Start menu, choose Settings 
and 
Printers. Right-click the Xerox WC 
PE120 Series
 PCL 6 machine icon, 
choose 
Properties, click the Details tab, 
and then choose the 
Spool Settings 
button. Select the desired spool setting.
Half the page is 
blank.The page orientation 
setting may be 
incorrect.Change the page orientation in your 
application. See page 4.5.
The paper size and the 
paper size settings do 
not match.Ensure that the paper size in the printer 
driver settings matches the paper in the 
tray.
Or, ensure that the paper size in the 
printer driver settings matches the paper 
selection in the software application 
settings you use.
The machine 
prints, but the 
text is wrong, 
garbled, or 
incomplete.The printer cable is 
loose or defective.Disconnect the printer cable and 
reconnect. Try a print job that you have 
already printed successfully. If possible, 
attach the cable and the machine to 
another computer and try a print job that 
you know works. Finally, try a new printer 
cable.
The wrong printer 
driver was selected.Check the application’s printer selection 
menu to ensure that your machine is 
selected.
The software 
application is 
malfunctioning.Try printing a job from another 
application.
The operating system 
is malfunctioning.Exit Windows and reboot the computer. 
Turn the machine off and then back on 
again.
ConditionPossible causeSuggested solutions
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							Troubleshooting9.20
Pages print, but 
are blank.The toner cartridge is 
defective or out of 
toner.Redistribute the toner, if necessary. See 
page 8.7.
If necessary, replace the toner cartridge.
The file may have 
blank pages.Check the file to ensure that it does not 
contain blank pages.
Some parts, such as 
the controller or the 
board, may be 
defective.Contact a service representative.
The illustrations 
print incorrectly 
in Adobe 
Illustrator.The setting in the 
software application is 
wrong.Select 
Print Text as Bitmap in the 
Graphic Options window of the Image 
Options properties and print the 
document again.
An error occurs 
repeatedly 
when you are 
printing with 
the USB 
connection.When the USB Mode is 
set to “Fast,” some PC 
users may experience 
poor USB 
communication.Change the USB Mode to “Slow.” To do so, 
follow these steps:
1. Press 
Menu on the control panel until 
“Machine Setup” appears on the top 
line of the display.
2. Press the scroll button 
(W or X) until 
“USB Mode” appears on the bottom line 
and press 
Enter.
3. Press the scroll button 
(W or X)  to 
select “Slow.”
4. Press 
Enter to save the selection.
5. Press 
Stop/Clear to return to Standby 
Mode.
ConditionPossible causeSuggested solutions
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