Xerox WorkCentre 7345 User Manual

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IPP Troubleshooting 
Use the following check list to troubleshoot your network communication problem.
Check Physical Media and Network Interface Cards
1. Verify that the Device is powered ON.
2. Verify that the Device and Workstation are using the correct cabling to communicate over the network.  
Use category 3 UTP patch (NOT crossover) cable for 10 Base T communications, category 5 UTP 
patch (NOT crossover) cable for 10 Base T / 100 Base TX communications, and Token Ring cabling 
for Token Ring networks.
3. Verify that the cable at both the Device and Workstation is fully plugged into the Network Interface 
Card (NIC).  Check the link light, which is typically a green LED, to make sure that it is lit.  Typically, but 
not always, a second light on the Network Interface Card will be intermittently flashing, indicating the 
presence of network traffic.  If neither of these lights is lit, there is a problem with the NIC.
Print a Configuration Report at the Device and perform these tasks:
1. Under the Ethernet Rated Speed data label on the Report, verify that your communications speed is 
correctly set for your network and that you have a MAC address listed.  The driver for your NIC works 
at the Media Access Control (MAC) layer of the protocol stack.  If no MAC address is shown, you have 
either a bad NIC or no NIC at all.  Replace or install the Network Interface Card.
2. Under the CentreWare Internet Services data label, verify that this feature is Enabled.  If it is NOT, 
enable it following the instructions supplied in the Network Connectivity section of this guide.
3. Under the TCP/IP data label, determine the method being used to assign TCP/IP addressing to the 
Device.  Verify that the IP Address, Subnet Mask, and Gateway addresses are correct for your network 
and have NOT changed from their previous settings.  Note: The use of DHCP (the DHCP Server) with 
a short lease time can cause the Device to be assigned a new IP Address when it is powered off for 
an extended period of time.  This will interrupt communications with workstations using the old IP 
address.  If you do not want the IP address to be subject to constant changes, either increase the 
lease time at the DHCP Server, or use the Static IP Addressing method as described in the TCP/IP 
Protocol Configuration procedure in the NOS selection section of this guide.
4. Under the IPP data label, verify that the IPP Port is Enabled.  If it is NOT, enable the port following the 
procedure stated in the IPP Configuration topic in the NOS Selection section of this guide.
5. Under the IPP data label, verify that IPP is using DNS to resolve Host Names to IP Addresses in 
support of IPP printing.  If it is NOT, using your workstations Web browser enter the TCP/IP Address 
of the Device in the Address or Location field.  Press Enter.  Click the Properties tab.  Click the plus 
(+) symbol to the left of Connectivity, then the Protocols file folder and select IPP in the directory 
tree.  Verify that the DNS Enablement Checkbox is checked.  If it is NOT checked, check it with your 
mouse and click Apply.  Reboot the Device with the Reboot Machine button on the Status tab.
6. Under the IPP data label, verify that the Port number associated with IPP is 631.  This is the port 
number assigned to IPP by the Internet Assigned Numbers Authority.  If the number is not 631, set it to 
631 following the instructions supplied in the Configure IPP procedure in the Internet Services section 
of this guide.
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At the Windows 2000 workstation, perform these tasks:
Note: As IPP (the Internet Printing Protocol) is supported by all Windows 2000 workstations, the 
following procedure is written specifically for Windows 2000.  The IPP printing service is available for 
other workstation operating systems through downloads from the Microsoft web site.  In general, 
troubleshooting procedures for other operating systems will be similar to this one.
1. Open your Web browser and enter the TCP/IP address of the Device in the Address or Location field.  
Press ENTER.  If the Devices Internet Services (web pages) begin to display on the workstation, you 
are communicating with the Device.  If NOT, make sure that your web browser is not set to use a proxy 
server and repeat the procedure.  If unsuccessful, perform the next step.
2. Verify that the Internet protocol (TCP/IP) is installed in the Windows 2000 or XP workstation.  On the 
Windows 2000 Desktop, right click the My Network Places icon and select Properties.  Right click on 
the Local Area Connection icon and select Properties.  On the Windows XP desktop
, click Start, 
Control Panel, and double click Network Connections.  Right click on the Local Area Connection icon 
and select Properties.  Verify that the Internet Protocol (TCP/IP) has been loaded.  If it has, click on 
(highlight) this item with your mouse and click the Properties button to verify that this workstation is 
using either a dynamic or static method to obtain a valid TCP/IP address, and that the workstations 
host name is being resolved using DNS.  If the TCP/IP protocol is not loaded, click the Install… button, 
then select Protocol as the type of network component that you wish to install.  Click the Add… button 
and select Internet Protocol (TCP/IP).  With your Operating System Installer Disk readily available, 
click the Have Disk… button and follow any remaining instructions.  Once the protocol has been 
installed, you can click on (highlight) the item with your mouse and click the Properties button to verify 
or set up the method being used for TCP/IP addressing.
3. Run a Command (DOS) prompt on the workstation and perform ping tests to verify successful packet 
transmission first to the workstations NIC, then to the Gateway (if being used), then to the Devices 
NIC.  To run Ping Tests, at the Command (DOS) prompt, type: ping xxx.xxx.xxx.xxx and press 
ENTER.  Note that there is a space between the word ping and the first xxx.  Let xxx.xxx.xxx.xxx first 
represent the workstations IP address, then the IP address of the default gateway, and finally the IP 
address of the Device.  If successful, you will receive a reply such as: Reply from xxx.xxx.xxx.xxx: 
bytes=32  time
						

							281 4. If Web browser and Ping Tests are successful but you are still unable to print to the Device, verify that 
the driver is using an IPP Port to print through.  From the Windows desktop, select Start, Settings, 
Printers (Start/Printers and Faxes in XP), right click on the Printers icon, and select Properties.  
Select the Ports Tab and verify that the IPP Port being printed through matches the IP Address, or fully 
qualified Domain Name, of the Printer.  If the IP address (or fully qualified Domain Name) does NOT 
match, you are printing to the wrong device on the network.  Either select the correct port from the 
displayed list, or use the Add Port button to create a new IPP port with an IP Address (or fully qualified 
Domain Name) matching that of your Device.
Note: A fully qualified Domain Name consists of the Devices internet Host Name, followed by its 
internet domain name, separated by periods.
5. Note that access to this Devices Services can be restricted by Host IP addresses.  As this feature 
could cause communications to appear to fail in certain instances, see the IP Filtering procedure in 
the NOS Selection section of this guide for further details.
6. To assure successful printing, make sure that the Device is configured to support the Page Description 
Language (PDL) being used by your driver.  To check the PDL being used by the driver, print a test job 
to file.  Open and view the job in a program such as Notepad.  The PDL being used by the driver will 
be displayed in the first few lines of Printer Language.  Next, check the Page Description Languages 
being supported by the Devices ports by following the instructions supplied under the Setting PDL 
Emulations procedure in the Internet Services section of this guide.  The PDL being used by the 
driver, and the PDL supported by the Port you are printing to, MUST match for successful printing to 
occur.
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EtherTalk Troubleshooting 
Use the following check list to troubleshoot your network communication problem.
Check Physical Media and Network Interface Cards
1. Verify that the Device is powered ON.
2. Verify that the Device and Workstation are using the correct cabling to communicate over the network.  
Use category 3 UTP patch (NOT crossover) cable for 10 Base T communications, category 5 UTP 
patch (NOT crossover) cable for 10 Base T / 100 Base TX communications, and Token Ring cabling 
for Token Ring networks.
3. Verify that the cable at both the Device and Workstation is fully plugged into the Network Interface 
Card (NIC).  Check the link light, which is typically a green LED, to make sure that it is lit.  Typically, but 
not always, a second light on the Network Interface Card will be intermittently flashing, indicating the 
presence of network traffic.  If neither of these lights is lit, there is a problem with the NIC.
Print a Configuration Report at the Device and perform these tasks:
1. Under the Ethernet Rated Speed data label on the Report, verify that your communications speed is 
correctly set for your network and that you have a MAC address listed.  The driver for your NIC works 
at the Media Access Control (MAC) layer of the protocol stack.  If no MAC address is shown, you have 
either a bad NIC or no NIC at all.  Replace or install the Network Interface Card.
2. Under the CentreWare Internet Services data label, verify that this feature is Enabled.  If it is NOT, 
enable it following the instructions supplied in the Network Connectivity section of this guide.
3. Under the EtherTalk data label, verify that the Port is enabled, and that Device has been assigned an 
EtherTalk Printer Name and an EtherTalk zone.  If one or more of these parameters needs to be 
configured, follow the instructions supplied in the EtherTalk (AppleTalk) Configuration topic of the 
NOS Selection section of this guide.
4. Under the EtherTalk data label and at the bottom of the Configuration Report, verify that PostScript is 
installed in the Device.  If a PostScript license is installed in the Device, the PostScript logo will be 
clearly displayed at the bottom of the Report.  NOTE: If a PostScript license is NOT installed in the 
Device, EtherTalk will NOT be displayed on the Configuration Report, and will be unavailable for 
configuration using Internet Services.  Consult your Xerox Representative for assistance.
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At the Macintosh workstation
Verify that the Printer is visible in the Chooser.  If it is NOT, install the Driver and PPD file as stated in the 
EtherTalk (AppleTalk) Peer to Peer Printing topic of the Print Drivers section of this guide.
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Scanning to Hard Drive Troubleshooting 
Use the following check list to troubleshoot your network communication problem.
Before you start
It is assumed that you purchased the Scanning option to enable Scanning to the Hard Drive with your 
Device.  If you did not, contact your Xerox Representative to purchase this option.
Check Physical Media and Network Interface Cards
1. Verify that the Device is powered ON.
2. Verify that the Device and Workstation are using the correct cabling to communicate over the network.  
Use category 3 UTP patch (NOT crossover) cable for 10 Base T communications, category 5 UTP 
patch (NOT crossover) cable for 10 Base T / 100 Base TX communications, and Token Ring cabling 
for Token Ring networks.
3. Verify that the cable at both the Device and Workstation is fully plugged into the Network Interface 
Card (NIC).  Check the link light, which is typically a green LED, to make sure that it is lit.  Typically, but 
not always, a second light on the Network Interface Card will be intermittently flashing, indicating the 
presence of network traffic.  If neither of these lights is lit, there is a problem with the NIC.
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							285
Print a Configuration Report at the Device and perform these tasks:
1. Under the Ethernet Rated Speed data label on the Report, verify that your communications speed is 
correctly set for your network and that you have a MAC address listed.  The driver for your NIC works 
at the Media Access Control (MAC) layer of the protocol stack.  If no MAC address is shown, you have 
either a bad NIC or no NIC at all.  Replace or install the Network Interface Card.
2. Under the CentreWare Internet Services data label, verify that this feature is enabled.  If it is NOT, 
enable it following the instructions supplied in the Network Connectivity section of this guide.
3. Under the TCP/IP data label, determine the method being used to assign TCP/IP addressing to the 
Device.  Verify that the IP Address, Subnet Mask, and Gateway addresses are correct for your network 
and have NOT changed from their previous settings.  Note: The use of DHCP (the DHCP Server) with 
a short lease time can cause the Device to be assigned a new IP Address when it is powered off for 
an extended period of time.  This will interrupt communications with workstations using the old IP 
address.  If you do not want the IP address to be subject to constant changes, either increase the 
lease time at the DHCP Server, or use the Static IP Addressing method as described in the TCP/IP 
Protocol Configuration procedure in the NOS selection section of this guide.
At the Device
1. Verify that you have correctly set up your Mailbox as stated in the Setting Up Mailboxes section of the 
Scanning to the Devices Hard Drive (Mailboxes) topic, in the Options section of this guide.
2. Scan a test document to your Mailbox as stated in the Scanning to Mailboxes section of the 
Scanning to the Devices Hard Drive (Mailboxes) topic, in the Options section of this guide.
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							286 At the Workstation
1. Open your Web browser and enter the TCP/IP address of the Device in the Address or Location field.  
Press ENTER.  If the Devices Internet Services (web pages) begin to display on the workstation, you 
are communicating with the Device.  If NOT, make sure that your web browser is not set to use a proxy 
server and repeat the procedure.  If unsuccessful, perform the next step.
2. Verify that the workstation has been assigned an IP address, subnet mask, and gateway address by 
running a Command (DOS) prompt, typing ipconfig/all (Windows 2000/XP) and pressing ENTER.  If 
any of the addresses are incorrect or missing, right mouse click on the Network Neighborhood icon 
(My Network Places in Windows 2000) and make sure that the TCP/IP protocol is installed and 
properly configured for IP addressing.
3. Run a Command (DOS) prompt on the workstation and perform ping tests to verify successful packet 
transmission first to the workstations NIC, then to the Gateway (if being used), then to the Devices 
NIC.  To run Ping Tests, at the Command (DOS) prompt, type: ping xxx.xxx.xxx.xxx and press 
ENTER.  Note that there is a space between the word ping and the first xxx.  Let xxx.xxx.xxx.xxx first 
represent the workstations IP address, then the IP address of the default gateway, and finally the IP 
address of the Device.  If successful, you will receive a reply such as: Reply from xxx.xxx.xxx.xxx: 
bytes=32  time
						

							Published by:
Xerox Corporation
GKLS East Coast Operations
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Webster, New York
14580-9791
United States of America
Translated by:
Xerox
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Hertfordshire
AL7 1BU
UK
Copyright 2007 by Xerox.
All rights reserved.
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