Xerox WorkCentre 7345 User Manual

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Bonjour (if available for selection)
Bonjour, also known as zero-configuration networking, supports communicating with other devices using 
169.254/16 IPv4 addressing, over the same physical or logical link (such as in ad hoc, or isolated (non- 
DHCP) networks).
When the Bonjour protocol is enabled on ALL communicating devices, and those devices are connected, 
Host names of the individual devices will be resolved to IPv4 addressing, without the use of a DNS server, 
and IP communications can then take place.
To view the Host Name and Printer Name automatically assigned to this machine under Bonjour, do the 
following:
1. Open your Web browser and enter the TCP/IP address of the Device in the Address or Location field.  
Press Enter.
2. Click the Properties tab.
3. Click the plus (+) symbol to the left of Connectivity, then the Protocols file folder.
4. Select Bonjour in the directory tree.
Note: If Bonjour is NOT displayed in the Properties Tab directory tree, click the Port Settings hot link in 
the directory tree.  Use your mouse to place a check mark in the checkbox on the Bonjour line.  Click 
the Apply button.  If Bonjour is not available in the Port Settings list, click the TCP/IP link in the 
Protocols folder, and scroll to the bottom of the displayed page to Zero-Configuration networking.
5. Make a note of the Host Name and Printer Name for reference in working with other Bonjour (zero-
configuration) connected workstations.
Note: You can change these names, however the Host Name must be unique on the network.  The 
automatically generated Host Name should assure its uniqueness.  The Host Name has a 32 
character limit, while the Printer Name has a 62 character limit.  If you change either name, be sure to 
click Apply.  You can reboot the device remotely using the Reboot Machine button, which is available 
on the Status Tab of Internet Services.
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Troubleshooting
General Troubleshooting Procedure
1. Make sure that the machine is switched ON and that the Main screen (typically the All Services 
screen) is displayed.
Note: The actual screen displayed as the Main screen is selectable.  To determine the screen you 
would like displayed, press the Log In / Out button, enter the Administrator password (default of 
11111), press Enter, and press the Machine Status button.  Press the Tools tab.  Press Common 
Service Settings, press Screen/Button Settings, select Service Screen Default, touch Change 
Settings, make your selection and touch Save.  Touch Close until the Tools tab screen is displayed.  
Wait several seconds for the Auto Clear service to log you out.
2. Make sure that the machine is plugged into a live network drop, typically with a Category 5 twisted pair 
cable attached to the RJ-45 socket at the rear of the Device.
Note: You can often determine if the drop is live by looking at the link and activity (if available) light or 
lights at the rear of the Device.  If these lights are lit and/or blinking, you have a live connection.  If you 
cannot determine if the drop is live, plug the machine into another drop being used by another machine 
that is fully functioning on the network.  You can use a hub to connect both machines to the live 
network drop so that you do not interrupt the operations of the working machine.  If you do not have 
access to a second working drop, or a hub, connect a laptop to the RJ-45 socket at the rear of the 
Device using a crossover (NOT a patch) cable. 
3. Print a Configuration Report at the Device using the instructions supplied in the Configuration Report 
topic in the Network Connectivity section of this guide.
4. Referring to the Configuration Report, determine if the appropriate ports and protocols are enabled for 
your Network environment.
To support communicating with the Devices Internet Services, a series of internal Web Pages that 
enable the configuration of operating settings, the TCP/IP protocol stack should be enabled.  The 
Device should also have a valid IP Address, Subnet Mask, and Gateway displayed.  If this is not the 
case, go to the NOS Selection section of this guide, locate the TCP/IP Protocol Configuration topic, 
and follow the instructions supplied.
As some Network Environment settings can only be configured through use of Internet Services on the 
Device, if this tool is shown as disabled on the Configuration Report, follow the instructions in the 
Enable Internet Services (HTTP) topic in this guide.
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							271 5. At any networked workstation, or at your laptop connected to the Device with a crossover cable, open 
your Web browser and enter the TCP/IP address of the Device (as shown on the Configuration Report) 
into the Address or Location field.  Press Enter.  If the HTTP port is enabled at the Device, you should 
see the Internet Services series of web pages.  Note that depending upon Authentication and 
Encryption settings, you might also see an Administrator Log In prompt, or a Digital Certificate prompt.  
With the display of these prompts or pages you have proven that the device is communicating with 
HTTP over the TCP/IP network.  A ping command (see TCP/IP Troubleshooting), issued from the 
workstation’s command prompt, can further verify this working connection.
6. To troubleshoot network communication problems interfering with printing or scanning to the 
machine’s hard drive (mailboxes), refer to the specific topic, that applies to your network operating 
environment, within this Troubleshooting section.
7. To resolve problems with system Options, refer to the Configuration Report to determine if the 
options are installed, enabled, and properly configured on your machine.
To enable purchased options, refer to the Enabling Options with Software Keys topic in the Options 
section of this guide.
To properly configure enabled options, refer to the applicable topic in the Options section of this 
guide.
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TCP/IP Troubleshooting 
Use the following check list to troubleshoot your network communication problem.
Check Physical Media and Network Interface Cards
1. Verify that the Device is powered ON.
2. Verify that the Device and Workstation are using the correct cabling to communicate over the network.  
Use category 3 UTP patch (NOT crossover) cable for 10 Base T communications, category 5 UTP 
patch (NOT crossover) cable for 10 Base T / 100 Base TX communications, and Token Ring cabling 
for Token Ring networks.
3. Verify that the cable at both the Device and Workstation is fully plugged into the Network Interface 
Card (NIC).  Check the link light, which is typically a green LED, to make sure that it is lit.  Typically, but 
not always, a second light on the Network Interface Card will be intermittently flashing, indicating the 
presence of network traffic.  If neither of these lights is lit, there is a problem with the NIC.
Print a Configuration Report at the Device and perform these tasks:
1. Under the Ethernet Rated Speed data label on the List, verify that your communications speed is 
correctly set for your network and that you have a MAC address listed.  The driver for your NIC works 
at the Media Access Control (MAC) layer of the protocol stack.  If no MAC address is shown, you have 
either a bad NIC or no NIC at all.  Replace or install the Network Interface Card.
2. Under the TCP/IP data label, determine the method being used to assign TCP/IP addressing to the 
Device.  Specifically note the Mode being used.  IP version 4 is the traditional mode using address 
formats of xxx.xxx.xxx.xxx.  Verify that the IP Address, Subnet Mask, and Gateway addresses are 
correct for your network and have NOT changed from their previous settings.  Note: The use of DHCP 
(the DHCP Server) with a short lease time can cause the Device to be assigned a new IP Address 
when it is powered off for an extended period of time.  This will interrupt communications with 
workstations using the old IP address.  If you do not want the IP address to be subject to constant 
changes, either increase the lease time at the DHCP Server, or use the Static IP Addressing method 
as described in the TCP/IP Protocol Configuration procedure in the NOS selection section of this 
guide.
3. Under the LPD data label, if you are communicating with the Device through an LPR port, make sure 
that LPD is Enabled.  If it is NOT, enable it following the instructions supplied in this guide under TCP/
IP LPD Enablement.  Also verify that the displayed port number is 515.  If it is NOT, set it to 515 
using the instructions supplied in the Configure LPD procedure in the Internet Services section of this 
guide.
4. Under the Port 9100 data label, to enable the Device to automatically determine the Page Description 
Language to use in processing jobs sent over the workstations LPR port, make sure that this Port is 
enabled.  This is the meaning of the word raw when used to name the queue during LPR port 
creation.  Follow the instructions supplied in the Configure Port 9100 (Raw Printing) procedure in the 
NOS Selection section of this guide.
5. Under the CentreWare Internet Services data label, verify that this feature is Enabled.  If it is NOT, 
enable it following the instructions supplied in the Network Connectivity section of this guide.
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At the workstation, perform these tasks:
1. Open your Web browser and enter the TCP/IP address of the Device in the Address or Location field.  
Press ENTER.  If the Devices Internet Services (web pages) begin to display on the workstation, you 
are communicating with the Device.  If NOT, make sure that your web browser is not set to use a proxy 
server and repeat the procedure.  If unsuccessful, perform the next step.
2. Verify that the workstation has been assigned an IP address, subnet mask, and gateway address by 
running a Command (DOS) prompt, typing ipconfig/all (Windows 2000/XP) and pressing ENTER.  If 
any of the addresses are incorrect or missing, right mouse click on the Network Neighborhood icon 
(My Network Places in Windows 2000), and make sure that the TCP/IP protocol is installed and 
properly configured for IP addressing.  For XP, click Start/My Network Places/right mouse click in the 
open window/select Properties/right mouse click Local Area Connection/then select Properties.
3. Run a Command (DOS) prompt on the workstation and perform ping tests to verify successful packet 
transmission first to the workstations NIC, then to the Gateway (if being used), then to the Devices 
NIC.  To run Ping Tests, at the Command (DOS) prompt, type: ping xxx.xxx.xxx.xxx and press 
ENTER.  Note that there is a space between the word ping and the first xxx.  Let xxx.xxx.xxx.xxx first 
represent the workstations IP address, then the IP address of the default gateway, and finally the IP 
address of the Device.  If successful, you will receive a reply such as: Reply from xxx.xxx.xxx.xxx: 
bytes=32  time
						

							274 5. If the correct Port is being used by the driver but you are still unable to print, perform the following 
procedure.  In Windows 2000/XP, follow the instructions for TCP/IP Peer to Peer (LPR) Printing, under 
the Print Drivers Tab of this guide, to verify that Print Services for Unix are installed in the 
workstation.
6. Note that access to this Devices Services can be restricted by Host IP addresses.  As this feature 
could cause communications to appear to fail in certain instances, see the IP Filtering procedure in 
the Nos Selection section of this guide for further details.
7. To assure successful printing, make sure that the Device is configured to support the Page Description 
Language (PDL) being used by your driver.  To check the PDL being used by the driver, print a test job 
to file.  Open and view the job in a program such as Notepad.  The PDL being used by the driver will 
be displayed in the first few lines of Printer Language.  Next, check the Page Description Languages 
being supported by the Devices ports by following the instructions supplied under the Setting PDL 
Emulations procedure in the Internet Services section of this guide.  The PDL being used by the driver, 
and the PDL supported by the Port you are printing to, MUST match for successful printing to occur.
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NetBIOS over IP Troubleshooting 
Use the following check list to troubleshoot your network communication problem.
Check Physical Media and Network Interface Cards
1. Verify that the Device is powered ON.
2. Verify that the Device and Workstation are using the correct cabling to communicate over the network.  
Use category 3 UTP patch (NOT crossover) cable for 10 Base T communications, category 5 UTP 
patch (NOT crossover) cable for 10 Base T / 100 Base TX communications, and Token Ring cabling 
for Token Ring networks.
3. Verify that the cable at both the Device and Workstation is fully plugged into the Network Interface 
Card (NIC).  Check the link light, which is typically a green LED, to make sure that it is lit.  Typically, but 
not always, a second light on the Network Interface Card will be intermittently flashing, indicating the 
presence of network traffic.  If neither of these lights is lit, there is a problem with the NIC.
Print a Configuration Report at the Device and perform these tasks:
1. On the Configuration Report, verify that SMB is enabled.  If it is NOT enabled, to enable SMB, 
follow the instructions supplied in the Microsoft (NetBIOS over IP) Networks procedure in the NOS 
Selection section of this guide.
2. On the Configuration Report, note that the default name of the Devices workgroup is Workgroup and 
that the Device has a unique SMB Host Name.  To modify the Devices Workgroup or SMB Host 
Name, if required, use your workstations Web browser to access the Internet Services (Web Pages) 
residing in the Device as described in the Microsoft (NetBIOS over IP) Networks procedure in the 
NOS Selection section of this guide.
3. On the Configuration Report, under the TCP/IP data label, note what method the Device is using to 
acquire its TCP/IP addresses.  If the method shown is STATIC, make sure that the Device has a valid 
IP address, Subnet Mask, and Gateway address for the network.
4. On the Configuration Report, verify that DNS is enabled.  The use of Naming Servers is REQUIRED
 
to resolve NetBIOS device names to IP addresses for packet routing over the TCP/IP network.  If in 
doubt as to whether DNS and WINS are enabled, verify the settings following the instructions supplied 
in the TCP/IP Dynamic Addressing or Microsoft (NetBIOS over IP) Networks procedures in the 
NOS Selection section of this guide.  WARNING: If the Device is NOT informed of the addresses of 
the DNS/WINS Servers, you may not be able to see or use the Devices NetBIOS name on the 
network.  Make sure that the Device is informed of the addresses of the DNS/WINS Servers, using the 
instructions supplied in the above mentioned procedures.
5. Under the CentreWare Internet Services data label, verify that this feature is Enabled.  If it is NOT, 
enable it following the instructions supplied in the Network Connectivity section of this guide.  You 
MUST use this tool at your workstation if you need to change the Devices Workgroup name, the SMB 
Host Name, the TCP/IP (internet) Host Name, or DNS settings.  Note that when using DNS to resolve 
host names to IP addresses, the NetBIOS name (SMB Host) and the TCP/IP Host Name MUST be the 
same.
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At the DNS or WINS Server
Refer to the Server Operating System documentation for the appropriate procedure to use to enable Host 
name to IP address resolution on the Server.  Make sure that the Devices TCP/IP (internet) Host Name 
and NetBIOS (SMB Host) Name (which should be identical for DNS) is being mapped to an IP Address on 
the Server.  Refer to the Devices Configuration Report and verify that the Devices TCP/IP Host and 
NetBIOS (SMB Host) Names continue to match the entries in the Servers database.  Also verify that the IP 
Address shown on the Report matches the IP address in the Servers database.  If the information is 
incorrect on the Server, NetBIOS communications from the workstations to the Device WILL be disrupted.
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At the workstation, perform these tasks:
1. Open your Web browser and enter the TCP/IP address of the Device in the Address or Location field.  
Press ENTER.  If the Devices Internet Services (web pages) begin to display on the workstation, you 
are communicating with the Device.  If NOT, make sure that your web browser is not set to use a proxy 
server and repeat the procedure.  If unsuccessful, perform the next step.
2. On Windows 2000 workstations
, verify that the Internet protocol (TCP/IP) is installed and that it is 
configured for DNS resolution of the NetBIOS Host Name.  Also verify that the Client for Microsoft 
Networks is installed.  Finally, through Add/Remove Programs and Add/Remove Windows 
Components, select Other Network File and Print Services, click Details, check the box for Print 
Services for Unix, and click OK and Next.
3. Run a Command (DOS) prompt on the workstation and perform ping tests to verify successful 
packet transmission first to the workstations NIC, then to the Gateway (if being used), then to the 
Devices NIC.  To run Ping Tests, at the Command (DOS) prompt, type: ping xxx.xxx.xxx.xxx and 
press ENTER.  Note that there is a space between the word ping and the first xxx.  Let 
xxx.xxx.xxx.xxx first represent the workstations IP address, then the IP address of the default 
gateway, and finally the IP address of the Device (as shown on the Configuration Report).
4. If communicating with the printer in a Peer to Peer environment, at the Workstations Desktop double 
click the Network Neighborhood icon and see if the Printers SMB Host Name appears in the 
Workgroup indicated on the Configuration Report.  If it does NOT, SMB may not be enabled at the 
Device, or there is no Master Browser in the Workgroup.  Check the Configuration Report to verify that 
SMB is enabled and, if necessary, enable Auto Master Mode.  To enable SMB, or Auto Master Mode, 
following the instructions supplied in the Microsoft (NetBIOS over IP) Networks procedure in the 
NOS Selection section of this guide.
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							278 5. From your Workstations Desktop, click Start/Settings/Printers (Start/Printers and Faxes in XP), right 
mouse click on the Printers icon and select Properties.  From the Ports Tab (Windows 2000) 
determine the Port that the driver is using to print through.  For peer to peer communications, the port 
name should match the SMB Host name of the Device as shown on the Configuration Report.  If it 
doesnt you are printing to the wrong port and either need to select the correct port or use the Add Port 
button to create a new port for the driver to print through.  Follow the instructions supplied in the 
NetBIOS over IP Peer to Peer Printing procedure in the Print Drivers section of this guide.  If the name 
matches, use the General Tab of the driver to print a test page to determine the status of 
communications between the Workstation and the Device.
6. If communicating with the device in a Client/Server environment, at the Workstations Desktop double 
click the Network Neighborhood icon and see if the Printers Server is displayed.  If you double click on 
the Servers name, a list of Shared printers should be displayed, with the Printer being one of the 
devices shown.  Note that since the Printer is identified as a Share name on the Server, it may NOT 
have the same name as the SMB Host name on the Configuration Report.  If you do not recognize 
your Server or Printers name in the list, perform the following step.
7. From your Workstations Desktop, click Start/Settings/Printers (Start/Printers and Faxes in XP), right 
mouse click on the Printers icon and select Properties.  From the Ports Tab (Windows 2000) 
determine the Port that the driver is using to print through.  For Client/Server communications, the port 
name should be in the form of a UNC (universal naming convention) such as 
\\Computer_name\Share_name.  If it isnt you are printing to the wrong port and either need to select 
the correct port or use the Add Port button to create a new port for the driver to print through.  If the 
name looks correct, use the General Tab of the driver to print a test page to determine the status of 
communications between the Workstation and the Device.
8. Note that if you have the UNC of the Printer, you can enter this into the text box of the Run command 
on your workstation.  When you press Enter, the workstation will attempt to reconnect to the network 
Server and Printer Share that was specified by the UNC.  Depending upon how the Server was 
configured you can then either manually or automatically reinstall the driver.
9. To assure successful printing, make sure that the Device is configured to support the Page Description 
Language (PDL) being used by your driver.  To check the PDL being used by the driver, print a test job 
to file.  Open and view the job in a program such as Notepad.  The PDL being used by the driver will 
be displayed in the first few lines of Printer Language.  Next, check the Page Description Languages 
being supported by the Devices ports by following the instructions supplied under the Setting PDL 
Emulations procedure in the Internet Services section of this guide.  The PDL being used by the 
driver, and the PDL supported by the Port you are printing to, MUST match for successful printing to 
occur.
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