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Toshiba Strata Dk14, Dk40i, Dk424 General Description Manual
Toshiba Strata Dk14, Dk40i, Dk424 General Description Manual
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Features System Features Strata DK General Description 5/9967 ©Enhance outbound calling – StrataLink provides for outbound telephone calling and call control from the PC application. ©Easy setup, testing, and monitoring – StrataLink provides tools for testing the interface, debugging or monitoring the call events, and makes application setup easier. When you select from pre-defined tested applications, the proper interface is automatically assigned. Conferencing A variety of Conferencing combinations are available to all station users, as listed below. Stations and lines can be added in any order. (See “Amplified Conference Interface” on Page 62 for more information.) ©One or two stations and two outside lines ©Two or three stations and one outside line ©Four stations on one internal [DN] line Credit Card Calling Callers can make credit card calls (0 + telephone number + credit card number) that bypass Toll Restriction. The calls are billed to the credit card, not to the Strata DK line. The system requires that a specific quantity of digits be dialed; otherwise, the call will be dropped within 20 seconds to prevent operator-placed calls that would be billed to the Strata DK line. Data Switching Strata DK offers a sophisticated optional data switching capability using PDIU-DS and RPCI-DI that can interconnect a wide range of customer-supplied data equipment, including PCs, printers, and modems. Asynchronous data can be transmitted between devices connected to PDIU-DS/ RPCI-DI at speeds up to 19.2 kbps (see Table 34 on Page 89). The system provides four data security groups to restrict data calls between groups. Dialing by PC (both data and voice calls) as well as modem pooling and printer sharing is supported. Day/Night Modes The system has three available ringing modes for routing incoming line calls. The routing destinations are [DNs], ACD groups, Distributed Hunt groups, Auto Attendant, DISA, and a night bell. The ringing modes are Day, Day2, and Night. Each mode can be assigned a distinct ringing destination. The system can be programmed with either two modes (Day, Night) or three modes (Day, Day 2, Night), which can be changed by any station programmed with a 1LJKW7UDQVIHU button. A supervisor’s 1LJKW/RFN button can be provided to prevent false changes in modes. Day/Night call routing applies to all incoming line types: ANI, DNIS, Caller ID, DISA, Tie, and DID lines. Delayed Ringing If an incoming CO, DID or Tie line or internal [DN] call rings a station [DN] and is unanswered, alternate stations can be programmed to ring 12 or 24 seconds later. The stations that were ringing initially will continue to ring after the Delayed Ringing begins. This feature is assigned on a line- by-line and [DN] basis. It is also possible to direct loop or ground start CO line calls to the Strata DK built-in AA on a delayed ring basis. In this case, the telephone(s) that initially ring will stop ringing when the AA answers.
Features System Features 68Strata DK General Description 5/99 Dialed Number Identification Service (DNIS) (DK40i and DK424 only) This feature enables incoming DNIS (called party) telephone numbers to display on the LCDs of ringing telephones. DNIS is provided on analog, and/or digital (T1, ISDN PRI/BRI), DID and Tie lines. An optional DTMF tone receiver PCB is required for DNIS. Normally, DNIS is associated with “1-800” type calls offered by various long distance carriers; however, the Strata DK can provide DNIS information over DID and Tie line circuits. Traditionally, each 800-number is assigned to its own line group, often resulting in a large number of under-used lines. DNIS allows multiple numbers to ring into the same line or line group, which provides a more efficient use of 800-numbers. Each DNIS line is used on an as-needed basis for different 800-number calls. ©DK14 does not support DNIS. ©DK40i supports up to 200 DNIS numbers and a maximum of 100 telephone network numbers. The K5RCU (DK40i) optional tone receiver PCB is required for DNIS. Each DNIS, DID or Tie line reduces the station capacity by one. ©DK424 supports up to 500 DNIS numbers and a maximum of 300 telephone network numbers. RRCS optional tone receiver PCB is required for DNIS. See “Station and Peripherals Capacities” on Page 89. DNIS, DID or Tie lines do not reduce station capacity in DK424 Systems, Release 4.0. The DNIS numbers are correlated in the system database with assigned DNIS names. DNIS names (up to 16 alphanumeric characters) display on direct incoming, transferred, and Call Forward calls. This allows incoming calls to be identified and answered appropriately. DNIS numbers can be assigned to ring unique destinations in the Day, Day2, and Night Ring modes (see Table 29). The DNIS (called number) digits can be received independently or simultaneously with ANI “calling number” digits (see “Automatic Number Identification (ANI)” on Page 63). Priority of ANI or DNIS is set for each line in system programming. DNIS digits can also be sent to a PC. See “Computer Telephony Integration (CTI)” on Page 66. External Telephone Network Numbers All DNIS/DID/Tie numbers that ring into the Strata DK can be routed externally to any outside telephone number. Depending on the application, the caller DNIS name may be passed to the destination Strata DK when routed over the telephone network. Voice Mail If assigned in the system database, incoming calls for each unique DNIS/DID/Tie number can be directly routed or Call Forwarded to a designated voice mailbox. This allows callers of each DNIS/ DID/Tie number to receive immediate personal custom greetings. NoteThis feature is available on in-band integration only. It is not available using SMDI. Direct Inward Dialing (DID) Lines (DK40i and DK424 only) Based on the final digits of a dialed telephone number, DID enables incoming calls over a single line to directly ring one or a number of stations which share a common [DN]. DID numbers can be assigned to ring a number of destinations (see Ta b l e 2 9). DK14 does not support DID. DID is provided by analog or digital (T1, ISDN PRI/BRI) lines. The TDDU and RDDU analog PCBs support DID. For the DK424 only, the digital T1/DS-1 (RDTU2) or ISDN PRI (RPTU) PCBs support DID.
Features System Features Strata DK General Description 5/9969 Each DID number can be assigned a Name to display on an LCD telephone that rings when the DID number is called. Each DID line has a single office code and a block of extension numbers (the final digits) that can be individually assigned in system programming to ring stations. DID lines can directly access the remote maintenance modem and can optionally provide automatic Camp-on-busy when callers dial a busy [DN] on incoming DID calls. This feature provides a camp-on tone and distinctive LED flash at the busy station. ©DK40i – each DID line reduces the station capacity by one. ©DK424, Release 4.0 – DID lines do not reduce station capacity. An optional tone receiver PCB (K5RCU or RRCS) is required for DID line DTMF operation. Direct Inward System Access (DISA) Outside callers using a DTMF-capable telephone can dial internal stations or outgoing lines directly, without going through a receptionist or operator. DISA security codes and/or a verified account codes, each up to 15 digits, can be assigned to prevent undesired access to lines. DISA is available to any quantity of ground or loop start lines (not Tie or DID), either directly or through the Strata DK built-in AA. It enables privileged users to take advantage of the benefits of the Strata DK even when they are not on the premises. An optional tone receiver PCB (QRCU3, K5RCU or RRCS) is required for DISA. DISA can be accessed by calling into the DK built-in AA. To prevent users from calling into the Auto Attendant and accessing an outgoing line with DISA to make unauthorized external calls, be sure to use the DISA security code. Distinctive CO Line/Directory Number Ringing The incoming line ringing tone to digital telephones is distinct from the internal ringing tone indicating the type of the call. This feature is optional for standard telephones by using a different ring pattern. Door Lock Control Digital and electronic telephone station users can unlock a customer-supplied electronic door lock at the touch of an optional button on their telephone. ©DK14 supports up to two locks ©DK40i supports up to three locks ©DK424 RCTUA supports up to four locks; all other processors support up to five locks Door Phones (MDFB) Door phones are frequently mounted near building entrances and associated with a customer- provided door lock to help screen visitors. Door phones can be assigned to ring [PDNs] and/or [PhDNs]. Each door phone must be connected to a DDCB or HDCB. They also monitor sound—station users can call the door phone and listen to sounds from the surrounding area. In a warehouse-type environment, a door phone can work as a “hot link,” for example, the door phone can have a preassigned button that accesses a certain telephone [DN] in an office, and any common [DNs]. ©DK14 supports up to 6 door phones ©DK40i supports up to 9 door phones ©DK424 supports up to 12 door phones
Features System Features 70Strata DK General Description 5/99 DTMF Back Tone The system can be programmed to allow or prevent DTMF tones from being returned to digital telephones when a user dials on outside lines or sends DTMF digits to a voice mail device. DTMF and Dial Pulse CO Line Compatible The Strata DK System works with either DTMF or rotary dial pulse CO lines on a line-by-line basis. DTMF Signal Time (80/160 milliseconds) DTMF tones that are sent via Speed Dial to lines and via automatic dialing to voice mail devices can be set to 80 or 160 milliseconds. The time can be set independently for line out-dialing and for voice mail automatic dialing. See “Continuous Dual-tone Multi-frequency (DTMF) Tone” on Page 94. Emergency Ringdown Standard telephones can be programmed to automatically ring a designated extension when they are taken off hook, after a predetermined time without dialing. The receiving digital or electronic LCD station or attendant console displays the station name/number of the off-hook calling station. This feature does not work with digital and electronic telephones. In healthcare applications, this feature is known as Emergency Ringdown operation. It is used to assist callers who may not be able to complete a call by dialing. If a station is left off-hook, continuous ringing will occur at a designated extension. This feature is also known as “Hotline Service” for hotel/motel applications. See “Hotline Service” on Page 72 for more information. Enhanced 911 (E911) Service In the public safety arena, Enhanced 911 (E911) is distinguished from Regular 911 by the delivery of specific location information to the console of the dispatcher handling the emergency call. The public switched telephone network (PSTN) delivers a Caller Emergency Service Identifier (CESID) to the Public Safety Answering Position (PSAP) as part of the telephone call set up. PSAP procedures outside the telephone connection translate the CESID into a specific location to which emergency services can be dispatched. The Strata DK is not involved in the translation of CESID into Automatic Location Information (ALI). The Strata DK40, DK40i and DK424 can accept a call dialed as “911” or “9” + “911” from any extension and deliver it to a specially programmed, single-line telephone port that connects to customer-provided, emergency call adjunct equipment. As part of the call, the DK communicates the originating directory number (DN) to the external equipment using DTMF signaling. The external equipment translates the received DN to a valid CESID, connects the call to the PSTN and delivers the CESID information when the call is answered. Centralized Automatic Message Accounting (CAMA) trunks connect the customer-provided equipment to the PSTN. When its CAMA trunk interfaces become available, the Strata DK424 will be able to connect directly to CAMA trunks, eliminating the need for external equipment. The RMCU PCB with one RCMS subassembly provides two CAMA trunk interfaces in one cabinet slot. One more RMCS may be added to the RMCU for a system total of 4 CAMA trunks. An extension dialing “911” or “9” + “911” will be routed to its appropriate CAMA trunk. The DK424 will seize the CAMA trunk, dial “911,” and deliver that stations CESID once the trunk is answered. The DK424 stores a unique, programmable CESID for each Primary Directory Number. The DK424 has several internal notification features. It will notify all consoles and designated stations of an E911 call. It may be programmed to initiate a conference call including the
Features System Features Strata DK General Description 5/9971 originating telephone, the PSAP and an internal emergency station. The SMDR port will generate a special record at the beginning of the call as well as at the end. DK owners are urged to learn local regulations and availability of services which may vary widely. A growing number of locations require a business owner to maintain accurate location information in a public safety database. Certain locations require E911 only for systems functioning as PBXs or hybrids but not as key systems. Contact your local emergency services provider and Local Exchange Carrier for specific information. Another useful resource is the National Emergency Number Association (NENA) at www.NENA.org. External Page Zones The Strata DK40i can support up to four External Page Zones and DK424 can support up to eight (Tables 24 and 25). Station users can access one, four or eight zones simultaneously by dialing a brief access code. The zones are composed of customer-supplied speaker(s) and amplifier(s) which interface with one or two PIOU PCBs. DK14 does not support zone paging. Flexible Button Assignment Each of the flexible buttons on digital and electronic telephones can be assigned for feature or CO line access, enabling station users access to features and lines with the touch of a button. Digital telephones are available in 10- and 20-button models. Flexible Directory Numbers A “flexible” number of digits can be programmed for station [DNs] in the Strata DK. The DK14, DK40i and DK424 station [DNs] can have from one to four digits. The maximum available number of unique station [DNs] ([PDNs] plus [PhDNs]) are listed below: ©DK14 – up to 20 unique station [DNs] are allowed ©DK40i – up to 56 unique station [DNs] are allowed ©DK424 – up to 672 unique station [DNs] are allowed Single-digit [DNs], such as “0”, can be assigned to attendant consoles or attendant telephones. Flexible Line Ringing Assignment Each CO line can be programmed to ring the Auto Attendant, night bell, DISA, remote maintenance modem or any station [DN] in the system. A different ringing assignment can be created for each of three ringing modes—Day, Day2 or Night. Stations assigned to ring can do so with any of the following three timing designations: ©Immediate – Stations assigned Immediate timing ring as soon as the line rings into the system. ©Delay 1 – If stations with Immediate timing have not answered within 12 seconds (3 rings), stations assigned Delay 1 timing also begin ringing. Immediate Ring telephones continue to ring when Delay 1 Ring telephones ring. ©Delay 2 – If the above stations have not answered within 24 seconds (6 rings), stations assigned Delay 2 timing also begin ringing. Immediate and Delay 1 Ring telephones continue to ring when Delay 2 Ring telephones ring. Group Paging Digital and electronic stations can be divided into Paging Groups. Any station user can make a page announcement to just one or all of these groups. The page is sent to the speakers of all idle telephones in a page group. For more information, see Table 34 on Page 89.
Features System Features 72Strata DK General Description 5/99 ©DK14 and DK40i each support up to five Paging Groups, including the All Call Page Group. ©DK424 supports to up to nine Paging Groups in systems operating with the RCTUC/D and RCTUE/F common control units (up to five are supported with either the RCTUA or RCTUBA/BB). These groups include the All Call Page Group. Note Cordless DKT-2004-CTs and standard telephones are not compatible with Paging. Handsfree Directory Number Paths All stations can have handsfree conversations simultaneously. Because [DN] paths are nonblocking, the number of conversations is only limited by the amount of digital and electronic stations. Hospitality Management Information System (HMIS) The Toshiba Strata DK Hospitality Management Information System (HMIS) is a PC-based solution, designed to meet the specific operational needs of small- to medium-sized hotels and motels. The HMIS tightly integrates with the Strata DK40i and DK424 Digital Telephone System, Release 3.1 or higher, and the Stratagy Voice Processing System, providing a complete and fully-integrated hospitality package. The HMIS is an optional turnkey package that includes both the PC and software. The packaged product includes a PC with a Pentium ® 133 MHz processor, 2GB hard drive, three serial ports, keyboard, mouse, SVGA color monitor, and software (printer not included). The HMIS software is a Microsoft Windows 95-based application. The HMIS PC is dedicated to running the HMIS server program and functions as a front desk terminal. In applications requiring multiple front desk terminals, PC HMIS workstations can be networked together to share a common database. The HMIS application provides hotel/motel features and property management capabilities that are not resident within the Strata DK telephone system. The HMIS is well integrated with the telephony features of the Strata DK telephone system to which it is attached. The Strata HMIS provides guest check-in/check-out, up to 20-year reservation capacity, automatic wake-up calls, SMDR telephone call tracking and costing, billing, telephone system control, and many other features. See the Hospitality Management Information System General Description for details. Hotline Service Standard telephones can be automatically ring a designated extension if they go off hook and do not dial with a preprogrammed time. The receiving digital or electronic LCD station or attendant console displays the station name/number of the off-hook calling station. This feature does not work with digital and electronic telephones. Hotline Service is very useful for hotel/motel applications, where it may be preferable to have lobby or public area telephones without dialing capability. Standard telephones can be programmed to automatically call a specific number, such as the front desk. This feature is also known as Emergency Ringdown in the healthcare field (see “Emergency Ringdown” on Page 70.)
Features System Features Strata DK General Description 5/9973 Integrated Services Digital Network (ISDN) ISDN is a set of integrated telecommunications services, available over the public telecommunications networks. ISDN makes it possible to send, receive and modify information using telephone lines in ways that were not previously possible, such as: ©Dynamic use of individual or groups of standard (POTS), DID, Tie, FX, WATS, 800 lines on an as-needed basis ©Much faster call setup and data transfer up to 128 kbps ©Multi-purpose line use, including sharing lines for voice, data, fax, and video ©DID functionality based on the number dialed; without needing to reserve a block of numbers ISDN service comes in two forms: ©Primary Rate Interface (PRI) supports 23 or 24 simultaneous voice or data connections. PRI is similar to digital T-1 service and uses two pairs of wires from your phone company. ©Basic Rate Interface (BRI) supports up to two simultaneous connections using a single pair of wires. National ISDN standards were first established in 1992. These were formed for all equipment providers and services to create a common set of functions for these new services. The public network is in the process of implementing nationwide the National ISDN 2 (NI-2) services and some locations have started National ISDN 3. Strata DK Release 4.0 is based on NI-2. ISDN Primary Rate Interface (PRI) PRI is the larger ISDN interface (via the RPTU) and uses the 23B+D transmission format, which has 23 64-kbps bearer channels and one 64-kbps data (control) channel, with total bandwidth of 1.544 mbps. PRI is designed as the trunk interface to the ISDN network. PRI connects the Strata DK424 telephone system to an intra- or inter-LATA communication provider. PRI can be used to send/ receive voice and/or data. More importantly, PRI can save money by enabling the multiple use of the channels on the PRI link for a variety of services, such as DID, Tie, FX, WATS, 800, etc., on demand. This capability to support multiple services and dynamically allocate channel use as needed is known as the call-by-call feature. PRI lines also support Calling Number Identification Services (CNIS). A dealer-supplied, UL listed, Channel Service Unit (CSU) is required between the DK PRI interface and the PRI line provider interface in most locations of the U.S. In Canada, a CSA certified DSU/CSU must be installed. ISDN Basic Rate Interface (BRI) NoteStrata DK40i and DK424 support BRI S/T. The DK424 and DK40i will support BRI U basic features in Release 4.2. No supplementary features are offered in theses releases. BRI is the smaller ISDN interface and provides two simultaneous voice or data connections with a single interface. BRI uses the 2B+D transmission format which is defined as two 64-kbps bearer channels and one 16 kbps data (control) channel. The D-channel carries call setup control data. ISDN BRI station applications allow the connection of ISDN instruments, such as a group IV fax, PC, computer terminal or port, a LAN bridge, video conferencing terminal, Internet access devices, LAN access routers, or other devices that benefit from an all digital transmission link.
Features System Features 74Strata DK General Description 5/99 BRI applications for the DK424 will include video conferencing, remote access servers, faster Internet access, point-of-sale devices and high-speed data connections from ISDN stations to the public ISDN network, as well as typical voice and fax connections. With the correct external adapter, data can be sent up to 128 kbps. Like PRI, BRI provides CNIS, DID, Direct Inward Lines, and other data access services when used to access the public network. The Strata DK424 BRI cards will support both station side and trunk side connections. The Strata DK424 system will also support BRI interface from the public network as a CO line service. There are two types of ISDN BRI interfaces: S/T type (via RBSU/RBSS) and the U-type (via RBUU/ RBUS). Both types are used in the U.S. The Public Switched Telephone Network provides BRI U-type lines only; therefore, a dealer- supplied, external Network Terminal Unit (NT-1) is required to connect DK S/T-type BRI line circuits to the network. The NT-1 must be UL listed (U.S.) or CSA certified (Canada). Call-by-Call Service Selection This feature permits the grouping of individual PRI B-channels to be shared among various types of services specified by the customer, instead of having to dedicate each channel to a particular type of service. Using this common pool of channels provides much improved traffic handling than using dedicated channels. This dynamic allocation of service can reduce the number of circuits required to access various services, especially if various services have different peak busy periods. In Release 4.15, the DK424 will enable specifying the minimum and maximum number of B- channels used for each service on a common set of B-channels in system programming. Minimum and maximum values can be set for three time periods during the day. These values can be used to ensure that a minimum number of channels remain available for incoming calls. They can also be used to determine if calls should be rejected because they exceed the maximum number subscribed for that service. Until Release 4.15 becomes available, Call-by- Call minimum/maximum service will be implemented at the CO. Call-by-Call services can be specified to map Strata DK capabilities to network services such as DID, Tie, FX, WATS, 800, etc. These services can be provided via the local telephone carrier or be connected to any ISDN inter-exchange carrier. Outgoing calls, specific numbers, or DID numbers can be checked against the Call-by-Call table which lists all valid DNs. DNs can be identified on a per station basis to enable billing calls to a selected service or station. All numbers used for identifying the call must be subscribed from the providing service, otherwise the call will be rejected by the provider. Non-Facility Associated Signaling (NFAS) NFAS provides the ability to create ISDN trunk groups beyond the 23 channels available with a single PRI. This is extremely important when Call-by-Call Services are used since all B-channels must be controlled using a common D-channel. The Strata DK system will support one additional PRI (two circuits to be linked with one D- channel). This extends the number of call-by-call B-channels to 47 (2 x 24 minus 1). This provides better performance and cost savings in high volume ISDN PRI applications.
Features System Features Strata DK General Description 5/9975 Calling Number Identification Services (CNIS) CNIS features provide “Calling Party Information” to the network (outgoing calls) and from the network (incoming calls). There are four types of CNIS services: ©Number Provisioning for outgoing calls is controlled by subscription parameters with your telco provider. The choice is for the number to be necessary or not. The number sent is based on the call originator and the call type. The originator can be a tandem call, a station (with or without DID), or a station with a designated number. The type of call refers to whether it is a direct or redirected (call forwarded) call. For a tandem call, the Calling Party Number digits received are the digits that will be sent. For a direct station call, the default number assigned to the selected service, and which is programmed into the Strata DK as the Listed Directory Number (LDN), will be the number sent. In this case, the system can send a fixed number (assigned in the system) or it can use the DID programming to determine the number to be sent. ©Number Screening is normally performed by the public network to ensure that the call being placed has a valid billing number. In systems with a flexible Calling Number Provisioning, the network can determine if the call is for a valid billing number. Based on this, it can either place or reject the call, rather than completing the call and billing it to the default LDN. ©Number Privacy allows the caller to prevent the public network from delivering the Calling Number to the called party on a per-call basis. Service subscribers can request that the number be presented or not, as a default from the public network. Subscribers can also change default settings. If a public telco service allows changes to be made, then a user can enter change a code to the setting for that call after selecting a trunk group. ©Number Delivery sends the calling number with the call setup message, if that number is not blocked. The Strata DK handles the number the same way that ANI information from T1 trunks is handled. For instance, the number can display on the called telephone’s LCD, or it can be used by TAPI interfaces, or it can be recorded in SMDR data records. NoteName Delivery will not be supported in this release, due to the lack of a common specification for the public ISDN network. Least Cost Routing (LCR) Different route plans may be designed to automatically place outgoing calls over the most cost- efficient routes. See the table below for LCR capacities. Three different LCR time schedules with their own priority schedules can be set up for the business day. Stations can be grouped into one of eight LCR classes, each with its own routing priority. Selected station users may have priority use of a line, even when the route with the lowest cost is not available. LCR is compatible with ABR. Table 30 Least Cost Routing Capacities DK424 Least Cost RoutingDK14DK40iRCTUARCTUBA/BBRCTUC/DRCTUE/F LCR route plans 8 8 8 8 16 16 Area Code/Office Code exception tables 8 8 8 8 16 16 Time schedules 3 3 3 3 3 3 Station classes 4 4 4 4 8 8 Route definition tables 4 4 4 4 6 6 Modify digit tables 6 6 6 6 12 12
Features System Features 76Strata DK General Description 5/99 Line Groups For easy access, various types of outside lines can be assigned to groups (normally for pooled line and LCR applications). For example, all local lines can be assigned to one group and WATS lines in another group. Station users access line groups by dialing an access code or by pressing a feature button. ©DK14 provides up to 4 line groups ©DK40i provides up to 8 line groups ©DK424 provides up to 16 line groups Line Queuing A station user can use the Automatic Callback feature to enter the queue for a busy outgoing line. When the line becomes available, the system calls the station back. Queuing applies to single lines, line groups, and when calling via LCR. Live System Programming Programming the Strata DK from an on-site or off-site location does not interrupt the operation of the system in most cases. It is interrupted for hardware upgrades. Memory Protection If the power fails, the Strata DK has an internal battery backup that protects data and the customer’s programmed configuration. This information will be maintained within a powerless system for at least six years. Message Waiting Any station and most voice mail devices can leave a message waiting indication (light) on a designated message waiting light of a digital, electronic, or standard telephone station. Message waiting lights can be activated when a voice mail message has been left, or they can be turned on by a calling station. The station user can retrieve messages by pressing the button next to the message waiting light. ©DK14 and DK40i – QSTU2 and KSTU2 PCBs do not support standard telephone MW lamps. ©DK424 and DK40i – an RSTU2 PCB must be connected to a standard telephone with a MW lamp to enable this feature. The DK40i and DK424 provide Message Waiting to standard telephones with a message waiting lamp. The user can enter an access code to retrieve the messages. A standard station can store up to four indications. Multiple Directory Numbers A [DN], sometimes called an “extension number,” is the number someone must call to reach a destination within the system. To maximize call coverage flexibility, station [DNs] can appear on multiple telephones. Also, individual telephones can have multiple [DNs] (see Figure 17). The system provides three types of [DNs]: Primary, Secondary and Phantom. All [DNs] can be used to originate and answer calls. If you press a [DN] while on a call, it releases the existing call and provides dial tone to make another call. ©DK14 supports a maximum of 10 [PDNs] and 10 [PhDNs] ©DK40i supports a maximum of 28 [PDNs] and 28 [PhDNs] ©DK424 supports a maximum of 336 [PDNs] and 336 [PhDNs] (see Table 32 for maximum capacities for various common control units)