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Toshiba Strata Dk14, Dk40i, Dk424 General Description Manual
Toshiba Strata Dk14, Dk40i, Dk424 General Description Manual
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Conventions Introduction Strata DK Feature Description 5/99v Action/Response Table 1.Actions you perform appear in this column. They can consist of either a single step or a series of numbered steps.The immediate response to the action performed appears in this column. Addtional notes and comments are also included. 2. When the action you perform results in a screen, menu, dialog box, etc., the example to the right displays. 2765
Related Documents/Media Introduction viStrata DK Feature Description 5/99 Related Documents/Media NoteSome documents listed here may appear in different versions on the CD-ROM, FYI, or in print. To compare and find the most current version, check the document title page. ©Digital Telephone User Guide provides all the procedures necessary to operate Toshiba-proprietary digital telephones including Liquid Crystal Display (LCD) features. It also includes instructions for using the add-on module/DSS console. ©Digital Telephone Quick Reference Guide provides a quick reference for frequently used digital telephone features. ©Digital Single Line Telephone User Guide provides all the procedures necessary to operate the Toshiba DKT2001 telephone features. ©Electronic Telephone User Guide explains all the procedures necessary to operate Toshiba- proprietary electronic telephones including all LCD features. Does not apply to the Strata DK14 system. It also includes instructions for using the electronic DSS console. ©Electronic Telephone Quick Reference Guide provides a quick reference for frequently used electronic telephone features. Does not apply to the Strata DK14 system. ©Standard Telephone User Guide explains all the procedures necessary to operate rotary dial and push-button standard telephones. ©Strata AirLink External Wireless Handset User Guide shows how to use the wireless handset configured to Strata DK telephone system Strata DK telephone system and many non- Toshiba systems. ©Strata AirLink External Wireless Handset Quick Reference Guide contains instructions for operation of commonly used Strata AirLink External Wireless Handset features. ©Strata AirLink Integrated Wireless Handset User Guide shows how to use the wireless handset configured to digital ports of the Strata DK telephone system. ©Strata AirLink Integrated Wireless Handset Quick Reference Guide contains instructions for operation of commonly used Strata AirLink Integrated Wireless Handset features. ©System Administrator Guide gives instructions for the System Administrator to manage a system. Contains instructions for station relocation, system Speed Dial, and other features only activated by the System Administrator. ©PC/Data Interface User Guide explains all the procedures necessary to operate stand alone data interface units while in the data mode for printer sharing and modem pooling. Also provides instructions for connecting to a PC with Telephone Application Programming Interface (TAPI). ©Cordless Telephone User Guide provides instructions on using the DKT2004-CT cordless digital telephone as a single unit or in conjunction with a digital telephone. ©PC-DKT User Guide provides installation and operation information for the Personal Computer Digital Key Telephone system.
Related Documents/Media Introduction Strata DK Feature Description 5/99vii ©DKAdmin/DKBackup User Guide describes how to use the DK Admin/DK Backup interactive software applications, which enable you to easily and quickly custom program and/ or update the Strata DK14/DK40i/DK424 with a user friendly PC display. It also describes how to backup and restore existing Strata DK14/DK40i/DK424 system data using the programs. ©Keyprint 2000 User Guide provides instructions for the Keyprint 2000 software printing package which enables you to print and store custom button label keystrips for Strata DK 2000-series 10-button or 20-button digital telephones, 20-button add-on modules, and 60- button digital DSS consoles. ©Strata DK Programming Manual provides all instructions necessary to program the Strata DK14, DK40i, and DK424 systems and system record sheets including ACD. The Strata AirLink wireless systems are included throughout the manual. ©Strata DK Installation & Maintenance Manual provides installation instructions for configuring and installing the Strata DK14, DK40i and DK424. It also includes ISDN, T1/DS- 1 interface installation and configuration instructions, and troubleshooting. Additional chapters are: ACD, providing installation instructions; Strata AirLink, providing installation instructions for the standard- and digital-port configurations of the wireless system. ©Strata AirLink External Wireless System Installation Guide provides step-by-step installation instructions for the Base Station Interface Adapter (BSIA) system, including system configurations examples, site surveys, and troubleshooting techniques. ©Hospitality Management Information System (HMIS) General Description provides an overall view of the hardware, software, applications and features. ©Hospitality Management Information System (HMIS) User Guide describes the product’s many software features and gives step-by-step instructions for using them. ©The following applies only to the Strata DK424. ©Strata DK424 Call Center Solutions General Description provides a system overview, including hardware and feature information. ©ACD Agent Guide describes the ACD agent feature operation along with step-by-step procedures for using features. ©ACD Supervisor Guide provides instruction on how to use the ACD supervisor features. ©Call Center Viewer User Guide describes how to install and operate the Call Center Viewer application on a PC. It explains how to view and customize ACD group and agent status information. ©Insight DK Installation Guide provides installation instructions for Strata DK Insight and Insight DK Plus Management Information System (MIS) application onto server and client PCs. Also included are software installation instructions for electronic wallboards and the inView™ LAN display application. ©Insight DK Supervisor Guide provides instructions for using the Strata DK Insight and Insight DK Plus MIS for the call center Supervisor. ©Insight DK inView Quick Reference Guide provides instructions for viewing and customizing the on-screen wallboard and large character views of the real time call center data. ©Software MIS (SMIS) Supervisor Manual provides descriptions, examples, and instructions on using the Software MIS application. ©Strata DK Library CD-ROM enables you to view, print, navigate and search publications for Strata DK14, DK40i and DK424 digital business telephone systems.
Related Documents/Media Introduction viiiStrata DK Feature Description 5/99 ©Insight DK CD-ROM contains the Insight DK software and upgrade to Insight DK Plus software, demo software and instructions, as well as all Insight DK documentation and a training module. ©StrataControl CD-ROM contains the StrataControl software and documentation and enables viewing, downloading, editing, and uploading Strata DK programmed data on a PC. ©Strata DKQuote CD-ROM contains the DKQuote software and documentation and enables viewing, downloading, editing, and uploading of DKQuote data to a PC. ©Hospitality Management Information System (HMIS) CD-ROM describes HMIS, including installation, the Setup Utility, maintaining the HMIS databases and software, and troubleshooting. NoteFor authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all Strata DK documentation and enables you to view, print, and download current publications.
Strata DK Feature Description 5/991 System Overview1 The Strata DK14, DK40i, and DK424 are digital business telephone systems that are electronically compatible with the public telephone network and can function in PBX or Centrex environments. Each system can be configured as key or hybrid (DK424 PBX also) with separate Federal Communications Commission (FCC) registration numbers. Feature capabilities are very similar. The primary difference between models is capacity. Each system and station feature is described completely, beginning on Pages 15 and 119 respectively. Strata DK14 The Strata DK14 uses a compact, single cabinet, wall mount design. It provides built-in circuitry for two CO lines and four digital stations. It can be expanded to a maximum capacity of four CO lines and ten stations (eight digital telephone stations and two standard stations). Strata DK40i The Strata DK40i uses a compact, double cabinet (base plus expansion), wall mount design. It provides capacity for four CO lines, eight digital stations, and four standard stations in the base cabinet. With the expansion cabinet, it has a maximum capacity of 12 CO lines and 28 stations. Strata DK424 The Strata DK424 uses a modular, building block system design that can be configured using from one to seven cabinets (base cabinet and up to six expansion cabinets). This enables customers to grow cost effectively from small to large configurations. They can reuse common equipment by adding options rather than replacing existing hardware. The only part they potentially replace is the processor, depending upon the size they start with or grow to. There are four DK424 processor models available having different degrees of capacity, capability, and price. The processors are: ©RCTUA small system processor – for one-cabinet configurations not requiring some of the advanced features, such as ACD/MIS, PRI, T1 Interface, Attendant Console, or System Open Architecture Interface (OAI). It provides a maximum capacity for 16 CO lines and 32 stations. ©RCTUBA/BB medium system processor – for one- or two-cabinet configurations and supports all of the advanced features, such as ACD/MIS, PRI, T1 Interface, Attendant Console, and System OAI. It provides a maximum capacity for 48 CO lines or 80 stations. ©RCTUC/D large system processor – for up to six-cabinet configurations and supports all of the advanced features. It provides a maximum capacity for 144 CO lines or 240 stations.
System Overview Migration 2Strata DK Feature Description 5/99 ©RCTUE/F maximum system processor – for up to seven-cabinet configurations and supports all of the advanced features. It provides a maximum capacity for 200 CO lines or 336 stations. Migration An important aspect of the Toshiba product line strategy is cost-effective migration from smaller to larger systems. This includes reusing as much of the existing equipment as possible. All Strata DK systems use the same 2000-series digital telephones and wiring. This means a customer growing from as small as a DK14 to as large as a DK424 can use the same telephones. Older digital and electronic telephones are also compatible with Strata DK40i and DK424 systems. This means customers growing out of older Strata systems into current larger ones, can reuse their existing electronic telephones. Printed circuit boards from Strata DK24/56/96 systems can be reused in DK424 systems. This includes CO line interface cards, station interface cards, and option cards. This means DK24/56/96 customers need only to buy a new processor and the appropriate number of cabinets to migrate to the larger DK424. Customers buy Toshiba telecommunication products knowing their investment is designed for long-term use. Not only are they buying quality products that will last, but they can also grow and expand cost effectively. System Capacities Ta b l e 1 is an overview of each system’s hardware capacities and Ta b l e 2 is an overview of each system’s software capabilities. Table 1 Hardware Capacities DK424 Lines and PCB SlotsDK14DK40iRCTUARCTUBA/BBRCTUC/DRCTUE/F Universal slots 0 4 16123654 CO lines – loop start 4 12 216248214422002 CO lines – ground start 0 12 16240213622002 DID lines (analog) 0 12 16340313632003 Tie lines (analog) 0 12 16340313632003 T1 (DS-1 lines each) 0 0 0 48414441924 ISDN BRI B channel lines 0 12 85165165165 ISDN PRI B channel lines 0 0 0 47614161886 Squared-system maximum (lines + stations)4 + 4 12 + 12 16 + 16 48 + 48 144 + 144 200 + 200 Stations and PeripheralsDK14DK40iRCTUARCTUBA/BBRCTUC/DRCTUE/F Add-on modules (DADM) 8 12 12 40 120 200 Attendant consoles 0 0 0 2 4 4 DKT2004-CT cordless telephones 8 28 32 80 240 336 DKT2004-CT simultaneous calls 8 9 9 9 9 9 Door locks 2 3 4 5 5 5 Door phones 6 9 9 12 12 12 DSS consoles 0 3 3 4 8 8
System Overview System Capacities Strata DK Feature Description 5/993 Stations and PeripheralsDK14DK40iRCTUARCTUBA/BBRCTUC/DRCTUE/F ISDN BRI station circuits TE-1 and TA (2B + D per circuit) 70 10 8 16 40 64 Handset OCA stations 8 28 32 80 240 336 Off-premises stations 2 20 32 80 232 328 PDIU-DS 87 24 31 79 160 208 RPCI-DI used for data + TAPI, per system 88 24 32 80 144 200 RPCI-DI used for TAPI only per: ©Cabinet8 ©System8N/A 8N/A 2432 3240 8040 18640 280 Speaker OCA stations 88 28 32 80 160 208 Standard stations 2 20 24 72 232 328 Telephones – DKT 8 28 9 3210 8010 24010 33610 Telephones – EKT 0 169 3210 8010 24010 32810 Strata AirLink wireless handsets N/A 20 24 72 232 328 1. There are four universal slots in the DK40i expansion unit. 2. All CO line capacities assume a PIOU, PIOUS, PEPU, RSSU, or RSIU is installed for RCTUBA/BB, RCTUC/D or RCTUE/F, but no Caller ID RCIU2/RCIS PCBs. 3. Limits apply to analog DID and Tie lines, not T1 DID/Tie lines. 4. T1 lines can be loop start, ground start, Tie, or DID (maximum 24 lines per unit, any type or combination). 5. BRI lines provide CO line services, including Caller ID, DID and Direct Inward Lines (DIL). 6. PRI lines provide CO line services, including Caller ID, ANI, DID, Tie, POTS, FX and DIL. 7. ISDN BRI TE-1 and TA include ISDN telephones, modems, video conference interfaces, etc. Up to two stations (TE-1 and/or TA) can connect to and share one BRI S-type circuit. Only one station can connect to a BRI U-type circuit. 8. Speaker OCA, PDIU and RPCI capacity is determined by 2B channel slot availability and power supply limits. 9. To install the maximum of 28 total DKTs and EKTs in the DK40i, up to 16 of the stations can be EKTs and at least 8 of the stations must be DKTs. 10. Maximum capacity of DKT/EKT stations per DK424 cabinet is 62, less for EKT 2000, 3000 (Power Factor limitation). Table 2 System Software Capacities SoftwareDK14DK40iDK424 RCTUADK424 RCTUBA/BBDK424 RCTUC/DDK424 RCTUE/F Class of Srv. Toll Restriction Levels 4 4 4 4 8 8 Call Pickup CO Line Groups 2 2 2 2 4 4 Call Pickup Station Groups 8 20 20 20 20 20 Pooled CO Line Groups 4 8 8 8 16 16 Conference Parties 4 4 4 4 4 4 Simultaneous Conferences 2 4 3 7 7 14 Tandem CO Line Connections 2 4 4 10 10 20 System Speed Dial Numbers 40 40 40 100 100 800 Station Speed Dial Numbers 40 40 40 40 40 40 Speed Dial Digits 20 20 20 20 20 20 Speed Dial Digits Chained 37 37 37 37 37 37 Account Code Digits 4~15 4~15 4~15 4~15 4~15 4~15 Verified Account Codes 100 300 300 300 300 300 DISA Security Code Digits 1~15 1~15 1~15 1~15 1~15 1~15 Table 1 Hardware Capacities (continued)DK424
System Overview Feature Availability 4Strata DK Feature Description 5/99 Feature Availability Refer to Ta b l e s 3~5 for features and services that are available for Strata DK systems. DNIS Numbers N/A N/A 200 350 500 500 Abandoned ANI/Caller ID Number N/A N/A 200 400 1000 2000 Primary Directory Numbers N/A N/A 32 80 240 336 Phantom (Multiple) Directory NumbersN/A N/A 32 80 240 336 Table 3 Strata DK System Feature Availability FeatureDK14DK40iDK424 RCTUADK424 RCTUBA/BBDK424 RCTUC/DDK424 RCTUE/F Account Codes-Forced Std Std Std Std Std Std Account Codes-Verifiable Std Std Std Std Std Std Account Codes-Voluntary Std Std Std Std Std Std Alarm Sensor Opt Opt Opt Opt Opt Opt Alternate Answer Point Std Std Std Std Std Std Amplified Conference InterfaceN/A Opt Opt Opt Opt Opt Automated Attendant, Built-inOpt Opt Opt Opt Opt Opt Auto Attendant Delayed RingingOpt Opt Opt Opt Opt Opt Automatic Call Distribution N/A N/A N/A Opt Opt Opt Automatic No. Identification (ANI)N/A Opt Opt Opt Opt Opt Automatic Recall (Hold, Transfer)Std Std Std Std Std Std Automatic Release from HoldStd Std Std Std Std Std Background Music Interface Std Std Std Std Std Std Battery Backup Interface-SystemStd Std Std Std Std Std Battery Backup-Memory Std Std Std Std Std Std Call Waiting Tone Std Std Std Std Std Std Caller ID Opt Opt Opt Opt Opt Opt Centrex/PBX Compatibility Std Std Std Std Std Std Centrex Ringing Repeat Std Std Std Std Std Std Class of Service, Station Std Std Std Std Std Std Class of Service, Travelling Std Std Std Std Std Std CO Line Call Pickup Groups 2 Groups 2 Groups 2 Groups 2 Groups 4 Groups 4 Groups CO Line Groups 4 Groups 8 Groups 8 Groups 8 Groups 16 Groups 16 Groups Std = Standard Opt = Optional N/A = Not Available Table 2 System Software Capacities (continued) SoftwareDK14DK40iDK424 RCTUADK424 RCTUBA/BBDK424 RCTUC/DDK424 RCTUE/F
System Overview Feature Availability Strata DK Feature Description 5/995 CO Line Queuing Std Std Std Std Std Std Computer Telephony Integration (CTI)Opt Opt Opt Opt Opt Opt Conferencing 4 Party 4 Party 4 Party 4 Party 4 Party 4 Party Credit Card Calling (“0+” Dialing)Std Std Std Std Std Std Delayed Ringing Std Std Std Std Std Std Dialed Number ID Service (DNIS)N/A Opt Opt Opt Opt Opt Direct Inward Dialing (DID) N/A OPT OPT OPT OPT OPT Direct Inward System Access (DISA)Opt Opt Opt Opt Opt Opt Distinctive CO Ringing Std Std Std Std Std Std Door Lock Control Opt Opt Opt Opt Opt Opt Dual-tone Multi-frequency (DTMF) and Dial Pulse CompatibleStd Std Std Std Std Std DTMF Signal Time Setting (160/80 ms)Std Std Std Std Std Std End-to-End Signal Tones Opt Opt Opt Opt Opt Opt E911 Enhanced Operation Opt Opt Opt Opt Opt Opt FCC Registration (Key, Hybrid)Std Std Std Std Std Std FCC Registration (PBX) N/A N/A Std Std Std Std Flash Timing Programmable Std Std Std Std Std Std Flexible Button Assignment Std Std Std Std Std Std Flexible Intercom DN NumberingStd Std Std Std Std Std Flexible Line Ringing AssignmentStd Std Std Std Std Std Flexible Slot Assignment N/aOpt (Expansion Cabinet)Std Std Std Std Ground Start Lines N/a Opt Opt Opt Opt Opt Hotline Service (Emergency Ringdown)N/A N/A Std Std Std Std Internal Call Hold Std Std Std Std Std Std Internal Call Transfer Std Std Std Std Std Std ISDN Basic Rate Interface N/A Opt Opt Opt Opt Opt ISDN Primary Rate Interface N/A N/A N/A Opt Opt Opt Least Cost Routing (LCR) Std Std Std Std Std Std Live System Programming Std Std Std Std Std Std Message Waiting (MW) DKT Std Std Std Std Std Std Table 3 Strata DK System Feature Availability (continued) FeatureDK14DK40iDK424 RCTUADK424 RCTUBA/BBDK424 RCTUC/DDK424 RCTUE/F Std = Standard Opt = Optional N/A = Not Available
System Overview Feature Availability 6Strata DK Feature Description 5/99 MW Lamp Generator for 2500 SLTsN/A Opt Std Std Std Std Modular Expansion System DesignN/A Std Std Std Std Std Multiple DNs Std Std Std Std Std Std Music-on-Hold Interface Std Std Std Std Std Std Night Ringing Answer Code Std Std Std Std Std Std Night Ring Over External PageStd Std Std Std Std Std Night Ring Over Ext. Page ZonesN/A Opt Opt Opt Opt Opt Night Service Std Std Std Std Std Std Non-blocking Dialing DKT/EKT Std Std Std Std Std Std Non-blocking Internal Call Std Std Std Std Std Std Off-premises Stations Opt Opt Opt Opt Opt Opt Outgoing Call Restriction Std Std Std Std Std Std Page Pickup (Meet-Me Page)Std Std Std Std Std Std Paging-External Interface Std Std Opt Opt Opt Opt Paging-External Zone (4 zones)N/A Opt Opt Opt Opt Opt Paging-Internal DKT All Call Std Std Std Std Std (120) Std (120) Paging-Internal DKT Group 4 Groups 4 Groups 4 Groups 4 Groups 8 Groups 8 Groups Pooled CO Line Groups 4 8 8 8 16 16 Power Failure Transfer Std Std Opt Opt Opt Opt Privacy/Non Privacy Option Std Std Std Std Std Std Relay Service Std Std Opt Opt Opt Opt Remote Maint./Admin. Opt Opt Opt Opt Opt Opt SMDR Opt Opt Opt Opt Opt Opt Station Hunting – Dist. Std Std Std Std Std Std Station Hunting – Serial Std Std Std Std Std Std Station Relocation Std Std Std Std Std Std System Programming Through StationStd Std Std Std Std Std System Speed Dialing 40 40 40 100 100 100 Tandem CO Line ConnectionStd Std Std Std Std Std Tenant Service 2 2 2 4 4 4 Tie Line Transfer Recall N/A Std Std Std Std Std T1 Interface N/A N/A N/A Opt Opt Opt Toll Restriction Std Std Std Std Std Std Table 3 Strata DK System Feature Availability (continued) FeatureDK14DK40iDK424 RCTUADK424 RCTUBA/BBDK424 RCTUC/DDK424 RCTUE/F Std = Standard Opt = Optional N/A = Not Available