Toshiba Strata Dk14, Dk40i, Dk424 General Description Manual

							Hospitality Management Information System
Connection Requirements
Strata DK Feature Description 5/99347
Connection Requirements
The HMIS connects to the Strata DK using two connections, the TTY port and SMDR port on a 
PIOU, PIOUS, RSIU, or RSSU at 1200, 2400, or 4800 baud. If SMDR is also used for general 
purposes, in addition to hotel guest billing records, it requires a customer-supplied Y-connector to 
the general purpose printer or call accounting device.
The Automatic Wake-up Call function provided by HMIS has some specific Strata DK system 
requirements. They are:
©One digital station port must be available for connection to a digital telephone that is dedicated 
to the auto wake-up function. This telephone and port is not used for any other purpose. The 
customer’s system must provide the available digital station port.
©An external music or message source is required to play the optional music or greeting to 
guests who receive auto wake-up calls. This requires a customer-supplied music source or 
digital announcer to play the greeting, and a standard station port on an RSTU2 or RDSU card.
Main Screen
All screens and pop-up dialog boxes are accessed from the Main screen which serves as the central 
point for the system. To make a reservation or check in/check out a guest, simply click on a button 
from this screen to start the process. Entries made on other screens are automatically incorporated 
into the HMIS databases and immediately displayed on the Main screen, providing a complete and 
up-to-date record of business activity.
On-screen Guest Directory
The HMIS Main screen provides an on-screen guest directory (see Figure 56). The information 
displayed includes the room number, room telephone extension, room type, reservation dates, 
room rates, handicap indicator, check-in date/time/clerk ID, and confirmation number.
Browse Window
The Browse Window (see Figure 55) enables the authorized user to search the HMIS quickly and 
easily. By clicking on the column heading, information can be sorted by any column displayed on 
the screen. Or, you can sort the Window by any of the following categories:
©All rooms (list of all rooms–designates occupied rooms and reserved rooms with pending 
check-in).
©Occupied rooms only (list of rooms with checked-in guests).
©Check-out/renewal rooms only (list of rooms due for check-out or renewal on current date).
©Rooms requiring cleanup (list of rooms scheduled for cleanup).
©Rooms with DND enabled (list of rooms where call blocking is enabled)
...or, where Stratagy is installed, rooms with CFAC enabled (list of rooms where all calls are 
forwarded to Stratagy).
©Rooms with pending check-in (list of reserved rooms due for check-in on current date).
The operator can browse room availability or status such as a list of all rooms, occupied rooms, 
rooms requiring check-out, rooms requiring cleanup, rooms pending check-in, rooms with DND or  
						

							Hospitality Management Information System
Customer Detail Window
348Strata DK Feature Description 5/99
Call Forward – All Calls (CFAC) set. There is a Swap Room button (see “Room Change (Swap)” 
in the HMIS General Description ) for changing a guest’s room quickly and easily.
When the All Rooms option is selected, the window displays the entire hotel guest list. The 
Browse function is very useful during check-in for locating guest reservations.
Figure 55 Browse Window (with sample data)
Customer Detail Window
The Detail button at the bottom of the screen provides a toggle feature between the Browse and 
Customer Detail Windows. The Customer Detail Window displays the following information 
about the guest:
©Home address/telephone number
©Auto make/model
©Auto tag #
©Company affiliation (name/telephone number)
©Number of adults/children in party
©Any special comments
2554 
						

							Hospitality Management Information System
Function Tabs
Strata DK Feature Description 5/99349
 
Figure 56 HMIS Main Screen (with sample data)
Function Tabs
Dialog boxes are provided in the bottom half of the Main screen. The tabs enable the front desk 
clerk to enter guest or room information during the guest’s stay and view the data, whenever 
necessary. The tabs are described below.
©Control/Status – Manually controls and displays telephone service, call forwarding or Do Not 
Disturb (DND), maid service and wake-up call settings for the room.
©Messages – Enables entry of messages and tracks wake-up calls for each room. Messages can 
be printed at any time and remain in the database until the Clear Msgs/Wakeup Logs button is 
selected or the guest checks out. A log of wake-up calls is also displayed and can be cleared 
with the same button.
©Restrict/Accommodate – Displays amenities (cable, TV, etc.) and special conditions (baby 
crib, etc.).
©Phone Calls – Tracks telephone calls/charges on a per room basis.
Function
Tabs
ReservationsBrowse 
Window
Check-in/out
Buttons
Customer Detail 
Window
(alternates with 
Browse Window)
Database 
SettingsReportsDisplays 
Customer 
Detail 
Window
2550
2551 
						

							Hospitality Management Information System
Convenient Access to Screens/Functions
350Strata DK Feature Description 5/99
©Billed Services – Enables entry of billed service charges for room service, movies, etc. to the 
guest’s account and displays all entries during the guest’s stay. 
©FOP – Registers and displays the Form of Payment (FOP) that is being used by the guest 
(cash, check or credit card) and room deposit payment.
Convenient Access to Screens/Functions
The HMIS Main screen provides button access to the functions and menus required to run the 
hospitality facilities.
©Check-in – Displays the Check-in screen. The screen enables the front desk staff to check in 
either a walk-in or reservation guest (see “Check-in” in the HMIS General Description for 
details). An Available Room Selection pop-up dialog box provides a list of rooms from which 
to choose.
©Check-out – Displays the Billing Statement screen. By highlighting a guest’s name in the 
Browse Window and clicking on this button, front desk staff can view/print the guest’s 
consolidated billing statement. Clicking on the Payment Received button clears the account 
and the database of guest information, sets the Maid Service to “Required” and the telephone 
service to “outgoing call restriction” (see “Check-out with Billing” in the HMIS General 
Description for details).
©Reserve – Displays the Reservation screen. This screen enables the front desk clerk to make 
guest reservations. An Available Room Selection pop-up dialog box provides a list of rooms 
from which to choose (see “Reprinting Processed Billing Statements” in the HMIS General 
Description for details). During System Setup, the authorized user can choose between 
reservation databases that can store 4, 8, 12, 16, or 20 years of reservation records.
©Reports – Displays the Report Menu screen. This screen enables authorized personnel to view/
print a list of seven reports: Hotel Guest List, Maid Activity Report, Reservation List, 
Uncleared Outgoing Phone Calls Made, Morning Check Out List, All Active Balance 
Statements, and Consolidated Detail Night Audit Report (see “Reports” in the HMIS General 
Description for detailed information).
©Setup – Displays the Setup Menu screen. This screen enables authorized personnel to access a 
group of six setup screens that must be completed before HMIS can be used. The screens 
consist of: Master Room and AutoGen Setup screens for room record entries, Company for 
entry of company information (name, address, etc.), Employee Codes for entry of staff names/
category/employee ID, Settings for telephone/tax settings, and Statement for customizing the 
billing statement printout.
User-definable Settings
The HMIS application has user-definable settings, enabling the hotel/motel management to tailor-
make the application to suit the business’ individual needs.
For more information, refer to Hospitality Management Information System (HMIS) User Guide 
and General Description. 
						

							Strata DK Feature Description 5/99351
Glossary
Te r mDefinition
AAAuto Attendant (built-in or external) – acts as an automatic operator that directs incoming 
callers to stations by offering a menu of dialing prompts.
ABRAutomatic Busy Redial – enables a station user to automatically redial a busy outside 
number up to 15 times at pre-programmed intervals.
ACBAutomatic Callback – enables the station user, using a flexible button or dialing a special 
code, to call back a station that was previously busy or in DND mode. When the called 
station is free, the system rings the caller with a special tone.
ACDAutomatic Call Distribution – enables incoming calls to be distributed to a group of ACD 
agents. The ACD Supervisors LCD telephone displays ACD Agent and Group 
information which allows the Supervisor to monitor calls and assist agents.
ADM Add-on Module – 
See DADM.
AMIAlternate Mark Inversion.
ANIAutomatic Number Identification – sends the phone number of the calling party to the 
Strata DK system over incoming DID or tie lines. This feature is provided by some long 
distance telephone service companies.
B ChannelBearer Channel – ISDN data or voice channel which transmits at 64kpbs. It refers to the 
frequency range of transmissions on a copper pair and is a logical, rather than a physical 
channel. Also see BRI and PRI.
B8ZSBipolar 8 Zero Substitution.
BGM Background Music – enables customer-supplied music to be sent to telephone speakers 
and external speakers.
BLFBusy Lamp Field.
BPS Bits Per Second – unit of measure that refers to the transmission speed (baud rate) of 
electronic signals. It describes the Data Interface Unit (DIU) and modem operation.
BRIBasic Rate Interface – ISDN line with 2B + 1D channel. BRI lines can have a U-interface 
with RJ-11 jacks and single twisted pair wiring, or RJ-45 four pair S/T interface wiring. BRI 
is the a smaller ISDN interface than PRI.
BSIABase Station Interface Adapter – Strata AirLink Wireless Controller.
CESID Caller’s Emergency Service Identification – phone number for specific station or station 
location which is sent to the CAMA trunk.
CFACCall Forward-All Calls – forwards all calls when a station is idle or busy. The station does 
not ring.
CFBCall Forward-Busy – forwards all calls when a station is busy.
CFNACall Forward-No Answer – forwards all calls when a station does not answer. The “No 
Answer” time is flexible, 8 to 60 seconds.
CFBNACall Forward-Busy/No Answer – forwards all calls when a station is busy or doesn’t 
answer. Calls ring for 8 to 60 seconds and then forward.
CLASS Custom Local Area Signaling Services – defines a number of features offered by local 
telephone companies.
CLID or CND Calling Line Identification or Calling Number Delivery – phone number or name of the 
calling party sent to the Strata DK system over incoming ground or loop start CO lines. 
This feature is one of the “CLASS” features offered by some local telephone companies. 
						

							Glossary
CNIS ~ ESF
352Strata DK Feature Description 5/99
CNISCalling Number Identification Services – caller ID for ISDN. CNIS is calling party 
information for outgoing and incoming calls sent to the ISDN network. 
CO Central Office – facility which houses switching equipment that provides phone service 
(CO lines, E & M tie lines, DID lines, Centrex lines) for the immediate geographical area.
CODECs Coder/Decoder – semiconductors that process analog-to-digital and digital-to-analog 
conversions.
CSUChannel Service Unit – required between the DK PRI interface and the PRI line provider 
interface in most locations of the U.S.
CTIComputer Telephony Interface – combines the capabilities of the Strata DK digital 
business telephone system with custom functionality provided by computer applications. 
The PC must be running Microsoft Windows software. 
D ChannelISDN Data Channel – transmits call control information (out-of-band signaling) for 
B-channels. The D-channel is a logical, not physical channel. 
DADM Digital Add-on-Module – provides 20 flexible feature buttons that can be assigned 
individually for Direct Station Selection, System and Personal Speed Dial, and CO line 
access. Connects to 2000-series digital telephones.
DDCB Digital Door Phone/Lock Control Unit – supports optional door phones (MDFBs) and 
provides door lock control. A peripheral hardware unit compatible with designated digital 
telephone circuits.
DDSS Digital Direct Station Selection Console – facilitates the processing of heavy loads of 
incoming calls. The DDSS connects only to designated digital telephone circuits and is 
associated with a digital telephone.
DHDistributed Hunt.
DIDDirect Inward Dialing line – enables external callers to dial directly to an internal number.
DILDirect In Line – refers to two-way, standard CO trunk lines that are assigned to a 
particular extension or hunt group.
DISADirect Inward System Access – enables an outside party to access the  Strata DK system 
internal stations or outgoing CO lines without having to go through an operator or 
automated attendant. An optional security code may be set to prevent unauthorized 
access to outgoing CO lines for through system calling.
DIUData Interface Unit.
DKTDigital Key Telephone.
DNDirectory Number.
DNDDo Not Disturb – enables a station user to block incoming calls. After DND is activated, 
internal calls and transferred calls do not ring at the station, and voice announcements do 
not come through. Off-hook Call Announce is also blocked. The station user can still 
place outgoing calls.
DNIS Dialed Number Identification Service – sends the phone number of called party over 
incoming DID or tie lines to the Strata DK system. This feature is provided by some long 
distance telephone companies.
DPDial Pulse – signals sent to the Central Office which are regular momentary interruptions 
of direct or alternating current and correspond to the value of the phone digit. It is the 
same as rotary dialing.
DSS Direct Station Selection – enables a phone user (as well as a DSS console and ADM 
user) to call another station with the touch of a flexible feature button.
DTMF Dual-tone Multi-frequency – pushbutton tone dialing.
DVSU A subassembly that equips a digital telephone with the capability to receive Speaker Off-
hook Call Announce (OCA) calls. DVSU is not required to receive Handset OCA (HS-
OCA).
EKTElectronic Key Telephone.
ESFExtended Super Frame.
Te r mDefinition 
						

							Glossary
FIFO ~ PSAP
Strata DK Feature Description 5/99353
FIFOFirst-In, First-Out.
FOPForm of Payment – enables the front desk clerk to enter the form of payment (cash, check 
or credit card) and amount and type of deposit paid using the FOP Tab screen
HDCB Electronic Door Phone/Lock Control Unit – supports optional door phones (MDFBs) and 
provides door lock control. A peripheral hardware unit compatible with designated 
electronic telephone circuits.
HDSS Electronic Direct Station Selection Console – facilitates the processing of heavy loads of 
incoming calls. The HDSS console connects only to designated electronic telephone 
circuits and is associated with electronic telephones.
HESB External Speaker Box – provides paging speaker and/ or a background music speaker, 
etc. It is a speaker/amplifier that is configured with the system.
HHEU Headset/Loud Ringing Bell Interface – connects a headset or external speaker box 
(HESB) to the phone. It is a subassembly that fits inside a digital telephone or a 
6500-series electronic telephone.
ISDNIntegrated Services Digital Network – enables the exchange of digital information at each 
end of the line without converting analog-to-digital signals. Connection speeds are faster 
and audio quality is superior. ISDN service requires service subscription from a telco with 
ISDN equipment. 
LATALocal Access and Transport Area.
LCD Liquid Crystal Display – displays call information. It is supported by digital and electronic 
telephones.
LCR Least Cost Routing.
LSI Large Scale Integration – related to circuit design technology. Strata DK system printed 
circuit boards (PCBs) use LSI circuit design.
MDF Main Distribution Frame – wiring frame usually located in a phone closet.
MDFB Door Phone Box – two-way speaker box.
MOH Music-on-Hold – music (customer-supplied) or announcements sent to parties on-hold on 
CO lines or the intercom. 
NFASNon-facility Associated Signaling – provides ISDN trunk groups beyond the 23 channels 
available with a single Primary Rate Interface.
NT-1ISDN Network Termination device – powers a U-interface ISDN line and enables multiple 
S/T ISDN devices to connect to it. The NT-1 must be UL-listed (U.S.) or CSA-certified 
(Canada).
OAIOpen Architecture Interface – enables the computer to command the phone system to 
answer, delay, switch, hold, etc., calls.
OCA Off-hook Call Announce. There are two types: Handset OCA and Speaker OCA.
OPSOff-premises Station.
PBX Private Branch Exchange – industry-standard term that refers to a telephone switch, 
usually on-premises, which serves an individual company, and is connected to a public 
telephone exchange through the Central Office (CO).
PCPersonal Computer.
PCB Printed Circuit Board.
PDN Primary Directory Number.
PFTPower Failure Transfer – automatically switches CO lines directly to a standard single-line 
telephone and provides emergency service if commercial AC power fails. 
PhDN Phantom Directory Number.
PRIPrimary Rate Interface – trunk interface to the ISDN network, which enables multiple use 
of channels for DID, tie, FX, WATS, 800, etc. It supports multiple services and dynamic 
channel allocation. PRI is the larger ISDN interface (via the RPTU) with 23B+D 
transmission format. Channels are 64-kbps. Also see BRI.
PSAPPublic Safety Answering Point – used for E911 calls. 
Te r mDefinition 
						

							Glossary
PSTN ~ U Interface
354Strata DK Feature Description 5/99
PSTNPublic Switched Telephone Network
RAM Random Access Memory – refers to the type of system memory that holds individual 
system configuration and feature programming. RAM is read/write memory, and can be 
easily revised in programming.
ROM Read Only Memory – refers to the type of system memory that holds static software that 
comprises the mechanics of the features’ functions. ROM is only revised by Toshiba 
software engineers.
RPCI-DIPersonal Computer Interface Unit – enables digital telephones to connect to a PC or 
ASCII terminal to make data calls to printers, PCs, and other data devices.
S/T InterfaceReference interface points (“S” or “T”) of an ISDN network. S/T interfaces are RJ-45, 
8-wire connection interfaces for ISDN equipment. An NT-1 is needed to network U-type 
BRI lines to S/T type interfaces. 
SDN Secondary Directory Number.
SDSpeed Dial – enables dialing of frequently called phone numbers by using a Speed Dial 
button or codes.
SFSuper Frame.
SLTSingle-line Telephone.
SMDI Simplified Message Desk Interface – RS-232 link from PIOU, PIOUS, RSSU, RSIS, or 
RSIU modular jack connected to a voice mail machine to provide Strata DK voice mail 
integration.
SMDRStation Message Detail Reporting.
SMIS Software Management Information System (SMIS).
SS7Signaling System 7
TATerminal Adapter or ISDN modem that converts PC and other types of protocol into a 
signal that works with ISDN. Generally, TAs support RJ-11 voice ports and RS-232C or 
V.35 or V.449 data interfaces.
TA P ITelephone Application Programming Interface.
TETerminal Equipment. This refers to devices using ISDN service (telephones, faxes, 
computers, etc.). TE1 supports ISDN formats with S/T or U-type interfaces.
TSPITelephony Service Provider Interface.
U InterfaceA single twisted pair of copper wire on an RJ-11 jack. The wiring is identical to POTS, with 
different signaling. Only one U-interface device can be attached per line.
Te r mDefinition 
						

							Strata DK Feature Description 5/99355
Index
A
account codes,16
ACD
agent
features,284
ACD, PBX, and non-ACD calls,285
after call work time,289
auto answer with zip tone,290
call pickup,286
display information,287
help,288
log in/log out,291
unavailable mode,292
work unit,293
performance,336
statistics,333, 337
status,334
supervisor features,294
agent assistance,295
call monitoring,299
call pickup,296
end of shift,300
log in/log out,298
MIS access,317
queue alarm indication,318
supervisor LCD display,297
system features,269
after shift service,270
automatic disconnect,271
automatic number identification,272
inbound call routing,278
overflow,279
PBX calls,281
queue alarm timer,283
queuing,282
ACD call center viewer,325
agent view,326
alarms,327button view format,328
computer requirements,325
configurations,328
display information,326
main view,326
multiple supervisor call center viewer 
applications,329
priority text messages,330
spectrum electronic wall boards,330
title bar,327
ACD feature interaction,319
assistance from busy supervisor,320
call forwarding,321
executive/busy override,322
message and display,323
station do not disturb,324
ACD software MIS (SMIS),332
SMIS displays,333, 334, 335
SMIS reports,336, 337, 338, 339, 340, 341, 
342
add-on modules
capacities,2
airlink
(see strata airlink)
alarm sensor,18
alternate answer point,19
amplified conference,20
auto attendant,21
automatic
busy redial,121
hold recall,23
number identification (ANI),24
release from hold,25, 29 
						

							356Strata DK Feature Description 5/99
Index
B ~ H
B
background music,125
background music interface,27
base station,197
billed services
tab,350
browse window,347, 349
busy override,127
C
call forward,129, 321
call park,132
call pickup,133, 134
call transfer with camp-on,135
caller ID
lines (see also BRI, PRI lines)
caller identification,28
centrex ringing repeat,31
centrex/PBX compatibility,30
check-in,350
check-out,350
CO line
capacities,2
computer telephony integration,32
conferencing,35
connection requirements,347
control status tab,349
convenient access to screens/functions,350
cordless digital telephone,2
credit card calling,36
customer detail window,348, 349
D
delayed
call,338
ringing,37
DID
lines,2
digital telephones system capacities,3
direct inward
system access,42
distinctive CO line,43
DKT2004-CT,2
DNIS,38
do not disturb,142, 143
door lock control,44
door locks,2
door phone,45
door phones,2DTMF and dial pulse CO line,46
DTMF signal time setting,47
E
E911 enhanced operation,48
electronic telephone
system capacities,3
executive override,146
external amplified speaker,50
F
Form of Payment (FOP) tab,350
function tabs,349
billed services,350
control/status,349
Form of Payment (FOP),350
messages,349
phone calls,349
restrict/accommodate,349
G
ground start lines,56
group overflow,338
group traffic monitor,334
guest directory,347
H
handset OCA stations,3
hardware
configurations hardware,345
connections,347
server,345
workstations,346
hospitality management information system 
(HMIS),343
applications,345
connection requirements,347
hardware configurations,345
main screen,347
user-definable settings,350
hotline service,57