Toshiba Strata Dk14, Dk40i, Dk424 General Description Manual

							PC Attendant Console
PC Attendant Console Features
Strata DK Feature Description 5/99217
Answer Button
Pressing the Answer button automatically answers any incoming call regardless of the type 
(incoming CO, internal DN, transferred, recall, etc.). Multiple calls are automatically queued and 
answered on a first-in, first-out basis, or according to the priority defined by the user with the 
“Answer Priority” feature.
Benefits
Enables quick and efficient answering of calls by clicking or pressing one button. The Attendant 
does not have to find and select the ringing line. This greatly streamlines the process and reduces 
Attendant stress in high-volume applications.
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with 
RCTUA processor 
						

							PC Attendant Console
PC Attendant Console Features
218Strata DK Feature Description 5/99
Answer Priority
Answer Priority enables the Answer button to queue and answer multiple incoming calls in a 
priority sequence. The priority sequence is programmable except for emergency calls, which are 
always the highest priority. The program default priority sequence (highest to lowest) is Park Orbit 
Recall, Transfer Recall, Hold Recall, Transferred to “0” Call, Incoming CO Line call, Internal 
“Dial 0” Attendant Call, and Internal to Attendant Directory Number call.
Benefits
Ensures that the most important calls are answered first without the Attendant having to decide 
which call should be answered. This makes it easy for the Attendant and streamlines the process 
prioritizing all incoming calls.
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with 
RCTUA processor 
						

							PC Attendant Console
PC Attendant Console Features
Strata DK Feature Description 5/99219
Answer Prompting
Answer Prompting by CO Line or Dialed Number Identification Service (DNIS) information 
makes it easy for the Attendant to answer calls appropriately for different product lines, 
departments, tenants, etc. The CO line identification or DNIS information causes the ringing 
console’s screen to display a prompted greeting up to 100 characters long, according to the line 
called or number dialed. Programming DID lines to use DNIS routing enables for personalized 
answering of DID calls.
Benefits
Answering for multiple tenants, product lines, or departments is easy for the Attendant who only 
has to look at the screen to see how to greet each caller. This not only makes appropriate answering 
easy, but provides a professional image to callers.
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with 
RCTUA processor 
						

							PC Attendant Console
PC Attendant Console Features
220Strata DK Feature Description 5/99
Attendant Conference Setup
Attendant Conference Setup enables the Attendant to setup a conference call with up to four 
members. Conference members can be either another console, stations, or CO lines. The 
conference can be originated by the Attendant or requested by a station user or outside party.
Benefits
Provides convenience to station users who can request the Attendant to set up a conference call. 
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with 
RCTUA processor 
						

							PC Attendant Console
PC Attendant Console Features
Strata DK Feature Description 5/99221
Auto Day/Night Mode Switching
Auto Day/Night Mode Switching enables automatic switching of the DK424 system between Day, 
Day 2, and Night modes according to the time of day and day of the week. Parameters are 
programmable by the console Attendant.
This provides automatic mode switching without having to manually press the Night Transfer 
button.This automatic mode switching feature is only available with a PC Attendant Console 
installed, and is not a standard system feature of the DK424.
Benefits
Provides automatic switching between day and night modes. No one has to remember to push the 
Night button to place the system into Night mode at the end of the business day, because the 
system clock sends the appropriate commands to the DK424 to change the modes.
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with 
RCTUA processor 
						

							PC Attendant Console
PC Attendant Console Features
222Strata DK Feature Description 5/99
Auto Dialing
The PC Attendant Console has a name/number search function that automatically dials the number 
of the matched name/number when the Auto Dial option is on. If Auto Dial is off or no match is 
found, the Attendant can still use the directory and press a button to call the party or enter a 
number to be dialed.
The Attendant can call anyone listed in the directory by typing their name (first, last, or both). A 
directory listing is displayed and continually updated as characters are entered until a match is 
found. If several entries in the listing are similar, the use of the up and down arrow keys allow a 
specific name to be called or have a call transferred to.
Benefits
Facilitates quick and easy call processing, primarily for call transfer. The Attendant can quickly 
dial a desired party by a name search, making number finding easy.
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with 
RCTUA processor 
						

							PC Attendant Console
PC Attendant Console Features
Strata DK Feature Description 5/99223
Busy Lamp Field (BLF)
The BLF on the screen displays the busy/idle status of stations so the Attendant can see who is 
busy or idle at a glance. The BLF data is displayed in the directory area of the screen either with or 
without station users’ names. The choice of display options is set by the console Attendant.
Benefits
Enables quick identification of station status (busy and idle) and provides faster service. The 
Attendant can immediately inform the caller that their party is not available or route the call to 
another station. It saves the Attendant time by only handling the call once, rather than a second 
time if it recalls after being transferred to a busy station. 
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with 
RCTUA processor 
						

							PC Attendant Console
PC Attendant Console Features
224Strata DK Feature Description 5/99
Call Waiting Count
This feature displays, on screen, the number of calls in the answer queue. The list is continuously 
updated for the Attendant.
Benefits
Facilitates fast call processing by activating Call Overflow or notifying someone that an additional 
Attendant is needed during peak calling periods because it lets the Attendant know when call 
traffic is getting too heavy for efficient handling.
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with 
RCTUA processor 
						

							PC Attendant Console
PC Attendant Console Features
Strata DK Feature Description 5/99225
Color CRT Display
Console text information is displayed on the monitor screen in full color. Various colors indicate 
different status of conditions, making them more distinguishable to the Attendant.
Benefits
Makes certain features and status of conditions stand out to the Attendant, because they are in 
color. Many of the colors are similar to other Windows applications. This makes the console easier 
to use for Attendants who are familiar with the standard Windows environment.
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with 
RCTUA processor 
						

							PC Attendant Console
PC Attendant Console Features
226Strata DK Feature Description 5/99
Dial “0” for Attendant
Up to four Attendant Consoles can be installed per system, and this feature enables a user to call 
any available console by simply dialing “0”. The system routes their call to any available 
Attendant. To call a specific console, dial the console directory number.
Benefits
Enables automatic routing of calls to any available Attendant. Station users who want to reach an 
Attendant only have to dial “0;” they don’t have to know the DN. In a multiple console 
application, they do not have to keep dialing different attendants until they reach one that isn’t 
busy. 
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with 
RCTUA processor