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Toshiba Strata Dk14, Dk40i, Dk424 General Description Manual
Toshiba Strata Dk14, Dk40i, Dk424 General Description Manual
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Strata AirLink Handset Features Strata DK Feature Description 5/99207 Menu Operation You can configure some aspects of handset operation using the Liquid Crystal Display (LCD) menu, such as: ©Auto Answer ©Change Idle Message ©Click Volume ©Del All Speed Dial Numbers ©Del Last Number Dialed ©Display Contrast ©Display Test Option ©Ringer Type Option ©Ringer Volume ©Time Format Benefits Provides flexibility according to individual user requirements. System Availability Standard for the handset
Strata AirLink Handset Features 208Strata DK Feature Description 5/99 Mute The handset has two types of mute: ©Voice – the handset microphone temporarily disconnects, so the other party cannot hear you. ©Ring – the ringer temporarily disconnects during an incoming call without affecting the call. Benefits Enables the station user to control what the other party hears during conversations (voice mute) or ensures that others are not disturbed in meetings or in the immediate area of the handset (ring mute). System Availability Standard for the handset
Strata AirLink Handset Features Strata DK Feature Description 5/99209 Speed Dial Your handset stores 70 speed dial numbers, 10 of which can be dialed by pressing one button. You can also assign memory locations or names. Before you store any numbers or names, you need to know how many locations are available. You can easily find available locations, search for a number or name, program a pause or “wait.” Benefits Saves time when looking up and dialing telephone numbers. It also avoids costly long distance dialing errors. System Availability Standard for the handset
Strata AirLink Handset Features 210Strata DK Feature Description 5/99 Volume Adjustment The Strata AirLink wireless handset has 13 volume settings that adjust the calling party voice level. To adjust the volume, press the scroll up or down button until you reach the level you want. Benefits Sets the volume to individual user requirements. System Availability Standard for the handset
Strata DK Feature Description 5/99211 PC Attendant Console4 The Strata PC Attendant Console is optional on Strata DK424 systems with RCTUBA/BB, RCTUC/D, or RCTUE/F processors and unavailable on DK424 RCTUA, DK40i, or DK14 systems. It combines the DK424 with easy-to-use Microsoft® Windows®. Attendants can process a heavy load of incoming calls quickly and efficiently using the PC Attendant Console. Figure 11 shows the components of the PC Attendant Console. Figure 11 PC Attendant Console Features The console’s streamlined features can be operated by clicking the mouse on screen buttons or using equivalent keys on the keyboard. This enables Attendants to use whichever method is most comfortable for them. The mouse and keyboard can be used together interchangeably. The monitor displays detailed call information including: ©Call identification ©Calling/called numbers and name indications ©Answer prompting ©Call waiting count ©Hold timer ©Advisory messages and much more Figure 12 shows the call information fields in the Main Display screen. 3032
PC Attendant Console Features 212Strata DK Feature Description 5/99 Figure 12 Main Display Screen Layout The display also provides a name/extension directory, an outgoing Speed Dial directory, and a Busy Lamp Field (BLF), which enables the Attendant to see station status at a glance. Various colors indicate different statuses or conditions, making them more distinguishable to the Attendant. Call progress messages and Soft Key prompts are displayed also, making the PC Attendant Console very easy to use. Other powerful features include Call Answer Priority and Queuing, Direct Station Selection (DSS), DTMF Tone Signaling from the dialpad, Emergency Calling, flexible programmable buttons, Loop Hold display with timer, and headset/handset operation with volume control. The PC Attendant Console also enables efficient outgoing calling using DTMF and flash signaling, individual trunk access or trunk group access by programmable button, and system Speed Dial access. These features make outgoing calls easier and more functional on the PC Attendant Console than on many Attendant Consoles provided by the competition. The features are described in detail later in this section. It also uses many of the station features detailed in the Station Features chapter. Incoming Call Display Feature Toolbar Menu Bar Soft Keys Console ID Area Active Call Window Loop Hold Display Volume Control Buttons Notes Field 16 User Buttons (Programmable Feature Buttons)DSS/BLF Station DirectoryStatus Bar 2340
PC Attendant Console Operation Strata DK Feature Description 5/99213 The PC Attendant Console is sold as a kit that includes: ©RATI interface ©RATHC handset/cradle ©Custom keyboard (see Figure 13) ©Toshiba-proprietary software ©User guide NoteThe RATU and PC are not included in the kit. The RATI interface connects to an RATU card in the DK424 system cabinet via a single pair of wires. Figure 13 Custom Keyboard Layout Operation The Strata PC Attendant Console software runs as an application within Windows on the PC. It is recommended the PC be dedicated to the console function. Other applications can also run simultaneously on the same PC. The Attendant can toggle from Attendant Console mode and enter some other application. If a call is received while in another application, the PC can automatically switch to Attendant Console mode to handle the incoming call. When incoming traffic is light, the Attendant can quickly and easily toggle back and forth between another application and Attendant Console mode at the touch of a keyboard button. Tone INSERT F2F3F4F5F6F7 F8 F9 F10 F11 F12 Join HOMERetrieve Pg Up Del Num Lock 7Home89Pg Up Answer Incoming—/ Dial DELETESplit/ Switch . EndConf/ TrnsPg DnAnswer Hold + Release Enter 1End Ins2 03Pg Dn 45 6 F1HelpVol UpVol Dn 1306
PC Attendant Console PC Requirements 214Strata DK Feature Description 5/99 PC Requirements The PC is customer supplied and should have the following recommended minimum PC requirements: ©Pentium® processor, 100 MHz ©16MB RAM ©200MB drive (PC Attendant Console uses about 5MB) ©2 COM ports (one for PC Attendant Console and one for general use) ©1 printer port ©SVGA color monitor ©Mouse ©Windows 95 (recommended) or Windows 3.1 ©Windows Graphics Accelerator (recommended) Windows PC Operation The Strata PC Attendant Console software runs as a Windows-based application on a PC. The commands operate and look like other Windows applications. It is recommended the PC be dedicated to the console function, but other applications can run simultaneously with the console software. The PC toggles from Attendant Console mode to other applications. If a call is received while in an application, the PC automatically switches to Attendant Console mode. When calling traffic is light, the Attendant can quickly and easily toggle back and forth between applications and the Attendant Console mode. Operating in a Windows environment maximizes the use of the computer as a multi-purpose workstation during non-peak traffic periods. The console application is easy to learn and use, because its commands look and operate similar to other Windows applications. Applications In DK424 answer position applications, you can offer flexibility by providing a choice that meets the specific customer requirement. Choose between add-on modules, DSS consoles, or Attendant Consoles to best serve their needs. Complemented by ACD, Auto Attendant and Voice Mail, you can offer the most complete call answering solution available today. Attendant Consoles process calls faster than DSS consoles and add-on modules. Ta b l e 1 4 describes guidelines for choosing which equipment to use.
PC Attendant Console Applications Strata DK Feature Description 5/99215 Table 14 Comparison of Attendant Consoles, DSS Consoles, and Add-on Modules Use the Attendant Console When:Use the DSS Console When:Use the Add-on Module When: There is a very high volume of incoming call traffic.The volume of incoming call traffic is moderate.Smaller departmental answer positions are needed. Too many stations appear on a DSS console – the directory display is a more efficient tool.The Attendant needs individual button access to all CO Lines.20 or 40 DSS/BLF buttons are sufficient. Multiple Attendants simultaneously share the Call Answering function. Multiple consoles work well together, automatically sharing the load of incoming calls on a call-by-call rotation basis.Simple BLF display and DSS transfer are the main applications.A DKT needs more buttons for general feature use. Many calls of different types (incoming, transfers, recalls, etc.) are received by the Attendant.Additional station ports may not be available for DSS console connection. Add-on modules share the station port of the attached DKT and do not require their own station port. Answer prompting is needed to provide the Attendant important information to answer properly, such as multiple product lines, departments, or tenants. Features are required which the DSS console does not provide, for example, Load Sharing, Answer Priority, Emergency Calls, Overflow, and Dialing-by-Name. A multi-purpose work station is required to provide a high level of answered calls and other processing capabilities in a Windows PC environment.
PC Attendant Console PC Attendant Console Features 216Strata DK Feature Description 5/99 PC Attendant Console Features This section describes the specific console features available to PC Attendant Console users.