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Toshiba Strata Dk14, Dk40i, Dk424 General Description Manual

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    							Features
    System Features
    Strata DK Feature Description 5/9967
    Line Queuing
    This feature is also known as trunk queuing. When all lines are in use, this provides a means to 
    “stack” station users in a waiting queue for an available outgoing CO line. The Automatic 
    Callback feature notifies the station user when a line becomes available.
    A DKT or a standard single-line station can queue up for a busy outgoing CO line or CO line 
    group. When the desired line is available, the system calls the station back, and the station can 
    proceed with the call.
    Users save time since they do not have to keep checking to see if the line they want is free. Once 
    they have queued for the line, they can return to their work, knowing that the system calls them as 
    soon as the line is available.
    Benefits
    If LCR is installed, Line Queuing provides a convenience to users who are restricted to certain call 
    routes.
    System Availability
    Standard on Strata DK14/DK40i/DK424 
    						
    							Features
    System Features
    68Strata DK Feature Description 5/99
    Live System Programming
    Programming can be performed on a Strata DK system without taking the system out of service. 
    The system can be put into programming mode, and data can be entered.
    During the programming, the station executing commands is the only station that loses normal 
    functioning. Service is not interrupted to any other station.
    Live system programming can be done locally or remotely using a DKAdmin PC, if the system is 
    equipped for remote administration/maintenance. When the system is programmed from a remote 
    or local terminal, all stations remain functional.
    Benefits
    Eliminates any disruption to telephone service during the business day caused by programming 
    adds, moves or changes. In addition, it helps control costs by eliminating the need to do these 
    changes after hours at overtime rates. 
    System Availability
    Standard on Strata DK14/DK40i/DK424 
    						
    							Features
    System Features
    Strata DK Feature Description 5/9969
    Memory Protection
    The system memory has its own battery backup to protect the system’s and customer’s 
    programmed data in the event of a power failure. The battery system is capable of retaining 
    information for up to six years. In the event of a short-term or long-term power failure, data 
    integrity is maintained. This means that the system programming (e.g., system parameters, toll 
    restriction tables, station classes of service, LCR programming, ringing assignments, message and 
    Speed Dial memory, etc.) is not lost.
    Benefits
    In the event of a power failure, the system data is completely reinstated upon restoration of power. 
    System Availability
    Standard on Strata DK14/DK40i/DK424 
    						
    							Features
    System Features
    70Strata DK Feature Description 5/99
    Message Waiting 
    The Message Waiting feature enables any station and most voice mail devices to set a Message 
    Waiting LED at any digital/electronic station which has a Message Waiting (MSG) button. On 
    Strata DK systems with digital telephones, there is a fixed MSG button. 
    The Message Waiting indication can be turned on by the calling station; or, if the station has been 
    forwarded to voice mail, the message waiting indication is activated once the calling station leaves 
    a message in voice mail. The station user can retrieve the message simply by pressing the Message 
    button associated with the LED.
    The Message Waiting feature on DK40i or DK424 systems also applies to standard telephones 
    with a message waiting lamp. However, unlike the digital telephone station user who can retrieve 
    messages by pressing a button, the standard telephone user is notified by an activated message 
    waiting lamp on the telephone. The standard station user can enter an access code to retrieve the 
    messages. A standard telephone with message waiting lamp must be connected to an RSTU2 
    station card in the DK40i or DK424. Message Waiting features on DK14 systems do not apply to 
    standard telephones.
    Up to four message waiting indicators can be set on any given station. However, the fourth 
    indicator is always reserved for a message from the message center. This means that a maximum 
    of three other stations can activate Message Waiting on a station at any one time.
    The extension number of the station that sent the message is displayed on an LCD telephone. The 
    total number of station numbers that can be displayed depends on the length of the station 
    numbers. Up to eight LCD characters can be used for all of the station numbers. Thus, if station 
    numbers are two digits long, up to four station numbers can be displayed. All station numbers can 
    be displayed using the Scroll button.
    Any station or voice mail system can be designated as a message center. There can be only one 
    designated message center in the system, even if tenant service is installed.
    If a voice mail system is assigned as the message center, the voice mail system can set message 
    waiting at a station when a message arrives in that station’s mailbox. It can also dial a code to 
    cancel the Message Waiting LED on a station, once the station user has picked up the message.
    When the voice mail system leaves a message waiting indication on an LCD telephone, a “V” is 
    displayed next to the voice mail port extension number to indicate that the message is from the 
    voice mail system.
    When LCD messaging is used to send a silent message to the LCD telephones, an “M” is displayed 
    next to the station DN.
    System Availability
    Standard on Strata DK14/DK40i/DK424 
    with DKTs
    Standard on DK40i and DK424 with SLTs 
    and RSTU2 PCB
    Unavailable on DK14 with SLTs 
    						
    							Features
    System Features
    Strata DK Feature Description 5/9971
    Benefits
    People sometimes forget to check for messages, or do so infrequently, especially if they are not 
    located near the Attendant Console. They may not be aware that they have messages, and 
    important messages or requests for timely callbacks can go unattended for several hours. The 
    Message Waiting feature alerts the station user to waiting messages, thereby making the 
    communication system more efficient and providing better service to customers and other callers.
    Standard telephone applications are more feasible with Call Waiting lamp activation, especially in 
    voice mail and hotel/motel applications. This can be important to a DK40i or DK424 customer 
    who wants to reuse a substantial number of existing standard single-line telephones. 
    						
    							Features
    System Features
    72Strata DK Feature Description 5/99
    Multiple Directory Numbers (DNs)
    Multiple DNs provide the 
    ultimate in call coverage 
    flexibility. Station DNs can 
    appear on multiple telephones, 
    and individual telephones can 
    have multiple appearances of 
    their own station DNs (shown in 
    Figure 4). All DNs can originate 
    and answer calls.
    A DN button can also release an 
    existing call and originate 
    another call with one press of the 
    DN button. Press the DN button 
    you are using to automatically 
    release the existing call. This 
    gives you a dial tone enabling 
    you to make another call.
    There are three DN types (maximums by system are given in Ta b l e  9):
    ©Primary Directory Number (PDN) – each telephone has a unique PDN and can have up to four 
    button appearances of its own PDN.
    ©Secondary Directory Number (SDN) – when the PDN of a station appears on another station, 
    it becomes an SDN on the other station. The PDN of one telephone can appear as a SDN on all 
    other digital telephones and ring on all other digital telephones (except the DK424 with a 
    maximum of 120 telephones). Incoming and outgoing calls can occur on each PDN or SDN. 
    Each telephone can be assigned with up to four of the same SDN buttons. The maximum 
    number PDN plus SDN buttons on each telephone is 16.
    ©Phantom Directory Number (PhDN) – the system also provides PhDNs that can be dedicated 
    to a station or group of stations (usually in the same area or department). Each PhDN number 
    can only appear once on a given telephone, but each telephone can have up to eight different 
    PhDN buttons. A PhDN can also appear on all digital telephones on the system and can ring on 
    all other digital telephones (except DK424 with a maximum of 120 telephones).
    PhDNs are assigned to designated telephone owners in system programming with the following 
    telephone privileges:
    ©Set Call Forward and Mail Box destination
    ©Receive Message Waiting (MW) indication for up to four PhDNs on individual PhDN/MW 
    button LEDs
    ©Receive OCA when the called
    System Availability
    Standard on Strata DK14/DK40i/DK424
    210-1 210-2 210-3 211-1
    211-2
    500
    MW/5001
    501 504
    Station 210s
    Primary Directory 
    Numbers [PDNs]
    Secondary Directory 
    Numbers [SDNs] of 
    Station 211
    Calls to Station 211 can 
    be originated or 
    answered by Station 210 
    by pressing the 211-1 or 
    211-2 button.
    Phantom Directory 
    Numbers [PhDNs] 
    Station 210
    211-1 211-2 210-1 210-2
    210-3
    500 501 508
    Station 211
    0934
    Figure 4 Multiple DNs 
    						
    							Features
    System Features
    Strata DK Feature Description 5/9973
    Each PhDN can have a dedicated Message Waiting PhDN/MW button for message notification for 
    the person or department associated with the PhDN. Up to four PhDN/MW buttons can be 
    programmed into each telephone.
    PhDNs (the 500-series extension numbers on the keystrip in this example) are usually associated 
    with a function such as an “800” number for a technical support group. A specific PDN is usually 
    associated with a person.
    Incoming calls come into a PDN from the top down. For example, incoming calls to Station 210 
    rings first at the top 210 line; the second call rings at the 210 line below it; and the third call rings 
    at the bottom 210 line. Auto preference for DNs are from the bottom PDN up. A station PDN 
    shows busy on Busy Lamp Field when the station is off-hook on any DN, CO line or Tie line. 
    PhDNs do not display Busy Lamp indication.
    Benefits
    Multiple DNs provide the ultimate in call coverage flexibility. They are convenient and provide an 
    easy way to answer each other’s calls or general calls to a departmental group. This is both a 
    common requirement in most large installations and has many useful applications in smaller 
    organizations as well.
    Table 9 Maximum Multiple DNsDK424
    Type of 
    NumberDigital
    TelephoneDK14DK40iRCTUARCTUBA/BBRCTUC/DRCTUE/F
    PDNs 4 (same DNs) 10 28 32 80 240 336
    SDNs 15
    1
    1. Total of 16 combinations of PDN and [SDN] per telephone.10
    2
    2. PDNs and SDNs are the same number.28
    232280224023362
    PhDNs 8 (different DNs) 10 28 32 80 240 336
    Total DNs 20 20 56 64 160 480 672 
    						
    							Features
    System Features
    74Strata DK Feature Description 5/99
    Multiple FCC Registration
    DK14 and DK40i systems can be configured as either key or hybrid with separate FCC registration 
    numbers for each type. DK424 systems can be configured as a key, hybrid, or PBX, with separate 
    FCC registration numbers for each type. The appropriate configuration for an individual system 
    depends on how it functions.
    If the system is configured for only manual selection of outgoing lines, it may be registered as a 
    key telephone system. If the system is configured for automatic selection of outgoing lines such as 
    dial access, Least Cost Routing, and pooled line buttons, the system may have to be registered as a 
    hybrid or PBX telephone system.
    In addition, certain features (DID, Tie lines, and off-premises stations) can also require hybrid or 
    PBX telephone system registration in some areas.
    Benefits
    Ensures compliance with FCC regulations regardless of how the system is configured.
    System Availability
    Standard on Strata DK14/DK40i/DK424 
    						
    							Features
    System Features
    Strata DK Feature Description 5/9975
    Multiple Simultaneous Handsfree Intercom Paths
    The intercom paths on the Strata DK systems are designed to carry handsfree conversations on all 
    intercom calls at the same time. The digital technology of the DK systems provides completely 
    non-blocking intercom paths and enables unlimited, simultaneous, and handsfree intercom calls.
    Benefits
    Non-blocking, digital technology enables any station to make a handsfree intercom call at any 
    time. 
    System Availability
    Standard on Strata DK14/DK40i/DK424 
    with EKTs and DKTs 
    						
    							Features
    System Features
    76Strata DK Feature Description 5/99
    Music-on-Hold (MOH) Interface
    A MOH/Background Music (BGM) RCA jack is built into the common control unit on DK14, 
    DK40i, and DK424 systems. The jack connects a customer-supplied music source for MOH, 
    BGM, or both.
    The MOH interface connects the system to a customer-supplied music source. CO lines placed on 
    hold are connected to the music source. BGM can share a music source used for MOH or have a 
    separate source.
    If a DK40i and DK424 system is configured with a tape recorder that plays a pre-recorded 
    message to holding parties, the Option Interface Unit (PIOU, PIOUS, or PEPU) is suggested. 
    These units have a relay that can be programmed to control a tape player every time a CO line is 
    placed on hold. The tape recorder does not run continuously. When the relay activates, the tape 
    plays. When the line goes off hold, the tape stops. DK14 does not support the PIOU, PIOUS, or 
    PEPU card.
    The MOH volume can be adjusted using system controls.
    Benefits
    Customers can realize a cost benefit with this feature, as they do not have to purchase a separate 
    interface card for MOH (the customer provides the music source). MOH is not simply for 
    entertaining callers while they are on hold. It also assures the caller that he or she is still connected 
    to the system. The customer can substitute a promotional tape for a music source, enabling the 
    customer to advertise to callers on hold.
    The separate music sources available on Strata DK enables callers on hold to hear special music 
    and/or advertising messages while station users hear and external speakers play different music.
    Some firms like to select a particular type of music to reinforce an image they are trying to create. 
    System Availability
    Standard on Strata DK14/DK40i/DK424 
    						
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