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Toshiba Strata Dk14, Dk40i, Dk424 General Description Manual
Toshiba Strata Dk14, Dk40i, Dk424 General Description Manual
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Features System Features Strata DK Feature Description 5/9967 Line Queuing This feature is also known as trunk queuing. When all lines are in use, this provides a means to “stack” station users in a waiting queue for an available outgoing CO line. The Automatic Callback feature notifies the station user when a line becomes available. A DKT or a standard single-line station can queue up for a busy outgoing CO line or CO line group. When the desired line is available, the system calls the station back, and the station can proceed with the call. Users save time since they do not have to keep checking to see if the line they want is free. Once they have queued for the line, they can return to their work, knowing that the system calls them as soon as the line is available. Benefits If LCR is installed, Line Queuing provides a convenience to users who are restricted to certain call routes. System Availability Standard on Strata DK14/DK40i/DK424
Features System Features 68Strata DK Feature Description 5/99 Live System Programming Programming can be performed on a Strata DK system without taking the system out of service. The system can be put into programming mode, and data can be entered. During the programming, the station executing commands is the only station that loses normal functioning. Service is not interrupted to any other station. Live system programming can be done locally or remotely using a DKAdmin PC, if the system is equipped for remote administration/maintenance. When the system is programmed from a remote or local terminal, all stations remain functional. Benefits Eliminates any disruption to telephone service during the business day caused by programming adds, moves or changes. In addition, it helps control costs by eliminating the need to do these changes after hours at overtime rates. System Availability Standard on Strata DK14/DK40i/DK424
Features System Features Strata DK Feature Description 5/9969 Memory Protection The system memory has its own battery backup to protect the system’s and customer’s programmed data in the event of a power failure. The battery system is capable of retaining information for up to six years. In the event of a short-term or long-term power failure, data integrity is maintained. This means that the system programming (e.g., system parameters, toll restriction tables, station classes of service, LCR programming, ringing assignments, message and Speed Dial memory, etc.) is not lost. Benefits In the event of a power failure, the system data is completely reinstated upon restoration of power. System Availability Standard on Strata DK14/DK40i/DK424
Features System Features 70Strata DK Feature Description 5/99 Message Waiting The Message Waiting feature enables any station and most voice mail devices to set a Message Waiting LED at any digital/electronic station which has a Message Waiting (MSG) button. On Strata DK systems with digital telephones, there is a fixed MSG button. The Message Waiting indication can be turned on by the calling station; or, if the station has been forwarded to voice mail, the message waiting indication is activated once the calling station leaves a message in voice mail. The station user can retrieve the message simply by pressing the Message button associated with the LED. The Message Waiting feature on DK40i or DK424 systems also applies to standard telephones with a message waiting lamp. However, unlike the digital telephone station user who can retrieve messages by pressing a button, the standard telephone user is notified by an activated message waiting lamp on the telephone. The standard station user can enter an access code to retrieve the messages. A standard telephone with message waiting lamp must be connected to an RSTU2 station card in the DK40i or DK424. Message Waiting features on DK14 systems do not apply to standard telephones. Up to four message waiting indicators can be set on any given station. However, the fourth indicator is always reserved for a message from the message center. This means that a maximum of three other stations can activate Message Waiting on a station at any one time. The extension number of the station that sent the message is displayed on an LCD telephone. The total number of station numbers that can be displayed depends on the length of the station numbers. Up to eight LCD characters can be used for all of the station numbers. Thus, if station numbers are two digits long, up to four station numbers can be displayed. All station numbers can be displayed using the Scroll button. Any station or voice mail system can be designated as a message center. There can be only one designated message center in the system, even if tenant service is installed. If a voice mail system is assigned as the message center, the voice mail system can set message waiting at a station when a message arrives in that station’s mailbox. It can also dial a code to cancel the Message Waiting LED on a station, once the station user has picked up the message. When the voice mail system leaves a message waiting indication on an LCD telephone, a “V” is displayed next to the voice mail port extension number to indicate that the message is from the voice mail system. When LCD messaging is used to send a silent message to the LCD telephones, an “M” is displayed next to the station DN. System Availability Standard on Strata DK14/DK40i/DK424 with DKTs Standard on DK40i and DK424 with SLTs and RSTU2 PCB Unavailable on DK14 with SLTs
Features System Features Strata DK Feature Description 5/9971 Benefits People sometimes forget to check for messages, or do so infrequently, especially if they are not located near the Attendant Console. They may not be aware that they have messages, and important messages or requests for timely callbacks can go unattended for several hours. The Message Waiting feature alerts the station user to waiting messages, thereby making the communication system more efficient and providing better service to customers and other callers. Standard telephone applications are more feasible with Call Waiting lamp activation, especially in voice mail and hotel/motel applications. This can be important to a DK40i or DK424 customer who wants to reuse a substantial number of existing standard single-line telephones.
Features System Features 72Strata DK Feature Description 5/99 Multiple Directory Numbers (DNs) Multiple DNs provide the ultimate in call coverage flexibility. Station DNs can appear on multiple telephones, and individual telephones can have multiple appearances of their own station DNs (shown in Figure 4). All DNs can originate and answer calls. A DN button can also release an existing call and originate another call with one press of the DN button. Press the DN button you are using to automatically release the existing call. This gives you a dial tone enabling you to make another call. There are three DN types (maximums by system are given in Ta b l e 9): ©Primary Directory Number (PDN) – each telephone has a unique PDN and can have up to four button appearances of its own PDN. ©Secondary Directory Number (SDN) – when the PDN of a station appears on another station, it becomes an SDN on the other station. The PDN of one telephone can appear as a SDN on all other digital telephones and ring on all other digital telephones (except the DK424 with a maximum of 120 telephones). Incoming and outgoing calls can occur on each PDN or SDN. Each telephone can be assigned with up to four of the same SDN buttons. The maximum number PDN plus SDN buttons on each telephone is 16. ©Phantom Directory Number (PhDN) – the system also provides PhDNs that can be dedicated to a station or group of stations (usually in the same area or department). Each PhDN number can only appear once on a given telephone, but each telephone can have up to eight different PhDN buttons. A PhDN can also appear on all digital telephones on the system and can ring on all other digital telephones (except DK424 with a maximum of 120 telephones). PhDNs are assigned to designated telephone owners in system programming with the following telephone privileges: ©Set Call Forward and Mail Box destination ©Receive Message Waiting (MW) indication for up to four PhDNs on individual PhDN/MW button LEDs ©Receive OCA when the called System Availability Standard on Strata DK14/DK40i/DK424 210-1 210-2 210-3 211-1 211-2 500 MW/5001 501 504 Station 210s Primary Directory Numbers [PDNs] Secondary Directory Numbers [SDNs] of Station 211 Calls to Station 211 can be originated or answered by Station 210 by pressing the 211-1 or 211-2 button. Phantom Directory Numbers [PhDNs] Station 210 211-1 211-2 210-1 210-2 210-3 500 501 508 Station 211 0934 Figure 4 Multiple DNs
Features System Features Strata DK Feature Description 5/9973 Each PhDN can have a dedicated Message Waiting PhDN/MW button for message notification for the person or department associated with the PhDN. Up to four PhDN/MW buttons can be programmed into each telephone. PhDNs (the 500-series extension numbers on the keystrip in this example) are usually associated with a function such as an “800” number for a technical support group. A specific PDN is usually associated with a person. Incoming calls come into a PDN from the top down. For example, incoming calls to Station 210 rings first at the top 210 line; the second call rings at the 210 line below it; and the third call rings at the bottom 210 line. Auto preference for DNs are from the bottom PDN up. A station PDN shows busy on Busy Lamp Field when the station is off-hook on any DN, CO line or Tie line. PhDNs do not display Busy Lamp indication. Benefits Multiple DNs provide the ultimate in call coverage flexibility. They are convenient and provide an easy way to answer each other’s calls or general calls to a departmental group. This is both a common requirement in most large installations and has many useful applications in smaller organizations as well. Table 9 Maximum Multiple DNsDK424 Type of NumberDigital TelephoneDK14DK40iRCTUARCTUBA/BBRCTUC/DRCTUE/F PDNs 4 (same DNs) 10 28 32 80 240 336 SDNs 15 1 1. Total of 16 combinations of PDN and [SDN] per telephone.10 2 2. PDNs and SDNs are the same number.28 232280224023362 PhDNs 8 (different DNs) 10 28 32 80 240 336 Total DNs 20 20 56 64 160 480 672
Features System Features 74Strata DK Feature Description 5/99 Multiple FCC Registration DK14 and DK40i systems can be configured as either key or hybrid with separate FCC registration numbers for each type. DK424 systems can be configured as a key, hybrid, or PBX, with separate FCC registration numbers for each type. The appropriate configuration for an individual system depends on how it functions. If the system is configured for only manual selection of outgoing lines, it may be registered as a key telephone system. If the system is configured for automatic selection of outgoing lines such as dial access, Least Cost Routing, and pooled line buttons, the system may have to be registered as a hybrid or PBX telephone system. In addition, certain features (DID, Tie lines, and off-premises stations) can also require hybrid or PBX telephone system registration in some areas. Benefits Ensures compliance with FCC regulations regardless of how the system is configured. System Availability Standard on Strata DK14/DK40i/DK424
Features System Features Strata DK Feature Description 5/9975 Multiple Simultaneous Handsfree Intercom Paths The intercom paths on the Strata DK systems are designed to carry handsfree conversations on all intercom calls at the same time. The digital technology of the DK systems provides completely non-blocking intercom paths and enables unlimited, simultaneous, and handsfree intercom calls. Benefits Non-blocking, digital technology enables any station to make a handsfree intercom call at any time. System Availability Standard on Strata DK14/DK40i/DK424 with EKTs and DKTs
Features System Features 76Strata DK Feature Description 5/99 Music-on-Hold (MOH) Interface A MOH/Background Music (BGM) RCA jack is built into the common control unit on DK14, DK40i, and DK424 systems. The jack connects a customer-supplied music source for MOH, BGM, or both. The MOH interface connects the system to a customer-supplied music source. CO lines placed on hold are connected to the music source. BGM can share a music source used for MOH or have a separate source. If a DK40i and DK424 system is configured with a tape recorder that plays a pre-recorded message to holding parties, the Option Interface Unit (PIOU, PIOUS, or PEPU) is suggested. These units have a relay that can be programmed to control a tape player every time a CO line is placed on hold. The tape recorder does not run continuously. When the relay activates, the tape plays. When the line goes off hold, the tape stops. DK14 does not support the PIOU, PIOUS, or PEPU card. The MOH volume can be adjusted using system controls. Benefits Customers can realize a cost benefit with this feature, as they do not have to purchase a separate interface card for MOH (the customer provides the music source). MOH is not simply for entertaining callers while they are on hold. It also assures the caller that he or she is still connected to the system. The customer can substitute a promotional tape for a music source, enabling the customer to advertise to callers on hold. The separate music sources available on Strata DK enables callers on hold to hear special music and/or advertising messages while station users hear and external speakers play different music. Some firms like to select a particular type of music to reinforce an image they are trying to create. System Availability Standard on Strata DK14/DK40i/DK424