Toshiba Strata Dk14, Dk40i, Dk424 General Description Manual

							PC Attendant Console
PC Attendant Console Features
Strata DK Feature Description 5/99227
Dial Outside Number for Station User
The Attendant can access a CO line and dial an outside destination number for a station user. To 
perform this operation, the Attendant must be in the talking state with either a station user, an 
outside caller, or a caller on an incoming Tie trunk.
Benefits
Provides convenience and saves time for station users.
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with 
RCTUA processor 
						

							PC Attendant Console
PC Attendant Console Features
228Strata DK Feature Description 5/99
Direct Station Selection (DSS)
The Attendant can click on the station DN on the internal directory screen to perform direct station 
calling or transfer operation.
Benefits
Provides rapid and easy DSS calling, because the DN and name directory is on-screen. This 
provides the convenience and functionality of having a DSS module with the Attendant Console.
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with 
RCTUA processor 
						

							PC Attendant Console
PC Attendant Console Features
Strata DK Feature Description 5/99229
Directory Display and Dialing
The directory listing area of the screen can display both names and DNs of internal station users. 
The Attendant can point and click on a name or DN, or use the keyboard to automatically dial the 
number. These may be accessed using Name Dialing or Department Dialing.
The directory includes each employee’s name and DN. The directory display also includes busy/
idle status of each name and/or DN. A scroll bar enables the Attendant to quickly scan all names in 
the directory listing. This information facilitates quick and easy call processing, primarily the 
transfer of incoming calls. 
Benefits
Enables quick recognition of who is busy or idle and makes it easy to find requested employee 
names and/or DNs. It facilitates quick and easy call processing, primarily the transfer of incoming 
calls.
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with 
RCTUA processor 
						

							PC Attendant Console
PC Attendant Console Features
230Strata DK Feature Description 5/99
DTMF Tone Signaling
The Attendant Console can generate DTMF tones from the dial pad to signal external devices such 
as voice mail, auto attendants, and answering machines on outgoing calls. This makes the 
Attendant Console efficient to use for both outgoing and incoming calls.
Both the Strata DK424 and the PC Attendant Console work with DTMF or dial pulse CO lines. 
The Attendant can change the CO line out-dialing signal mode from Dial Pulse to DTMF by 
clicking or pressing a button.
Benefits
Saves inconvenient use of another station to make outgoing calls by the Attendant. The Attendant 
can use the console for all types of outgoing calls, including those calls that require tone responses 
to external devices.
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with 
RCTUA processor 
						

							PC Attendant Console
PC Attendant Console Features
Strata DK Feature Description 5/99231
Emergency Calls
Emergency Calls from internal stations to an Attendant Console always receive the highest answer 
priority. They have priority over the first in, first out or priority sequence established in 
programming. Emergency calls are initiated by station users by dialing a special number. They 
display on the screen in the incoming call area. If the call is placed on hold, the hold time appears 
in red to highlight this call for easy identification and retrieval.
Benefits
Enables station users an immediate way to get through to the Attendant. This is very important in 
emergency situations or anytime a station user needs priority access to the Attendant.
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with 
RCTUA processor 
						

							PC Attendant Console
PC Attendant Console Features
232Strata DK Feature Description 5/99
Emergency Page
An Attendant Console equipped with an assigned Emergency Page button can page the All Call 
Telephone Page Group. The page sounds over the speakers of all idle telephones in the All Call 
Page Group, but does not sound over the external paging speakers. An Emergency Page pre-empts 
an existing page connection.
Benefits
Provides quick and easy access to station paging, either for emergency situations or anytime an 
announcement needs to be made. This feature also provides more private paging than external 
speaker paging, since Emergency Page goes only through telephone speakers. This is important if 
the page desires not to alarm customers or others in the general area.
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with 
RCTUA processor 
						

							PC Attendant Console
PC Attendant Console Features
Strata DK Feature Description 5/99233
Employee Profile Information
By typing a name (first, last, or both) or a directory number, the console Attendant can display a 
complete profile for an employee. A special search by department can also be used to direct a 
caller to the appropriate person available to handle the call. Calls for employees not on-site can 
have information displayed on how they can be reached, or the Attendant can use the Transfer to 
Voice Mail feature to allow callers to leave a message for these employees who are not available 
for call transfer.
Benefits
Provides useful information about employees and assists proper alternate routing of calls. This 
enables the Attendant to provide better service to callers.
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with 
RCTUA processor 
						

							PC Attendant Console
PC Attendant Console Features
234Strata DK Feature Description 5/99
Feature Online Help
Feature Online Help provides feature user instructions at the touch of a button or click of the 
mouse. This functions the same as other Windows PC applications. Online help provides 
information that is more detailed than routine feature prompting Soft Key instructions, but less 
detailed than the examples and instructions contained in the PC Attendant Console User Guide. 
Online Help is context oriented, providing information for the operation at hand on the console. 
Help can also be accessed using a table of contents or word search function.
Benefits
Makes the console easy to use by providing a quick and simple way of looking up needed 
information. Also, the online help function of the PC Attendant Console is similar to other 
Windows applications. This makes the PC Attendant Console easier to use for Attendants familiar 
with the standard Windows environment.
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with 
RCTUA processor 
						

							PC Attendant Console
PC Attendant Console Features
Strata DK Feature Description 5/99235
Feature Prompting with Soft Keys
Feature prompting with Soft Key operation provides access to various console features. On-screen 
instructions and Soft Key functions and choices change according to the state of the Attendant 
Console, making the console easy to use.
Examples:
©Sending a message waiting indication to a station
©Breaking into an ongoing conversation
©Performing a transfer, conference, or voice page
Benefits
Makes call processing quicker and more efficient. Attendants are not intimidated by sophisticated 
features and can use them simply by following the instructions on the screen.
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with 
RCTUA processor 
						

							PC Attendant Console
PC Attendant Console Features
236Strata DK Feature Description 5/99
Flexible Programmable Buttons
The console has 16 buttons on the display screen that can be programmed by the Attendant with a 
variety of feature assignments, trunk access, or as Incoming Call (In) buttons.
Benefits
Provides customization by the Attendant. Commonly used functions can be programmed on 
flexible buttons to provide one-touch access to these features, making the console easy and 
efficient to use.
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with 
RCTUA processor