Toshiba Strata Dk14, Dk40i, Dk424 General Description Manual

							Features
Station Features
Strata DK Feature Description 5/99127
Busy Override Tone
After dialing an internal station and receiving a busy signal, a caller can press a Soft Key or dial a 
code which signals the called station with a tone burst indicating that a call is waiting. This enables 
a station user to send tone bursts to a busy station’s idle DN or line button by dialing 2 or by 
pressing a feature button.
The tone burst can be sent either two times (four seconds apart) or repeated continuously every 
four seconds. If there are no idle DNs or line buttons on the busy station, the station receives two 
bursts of camp-on tone (see “Call Transfer with Camp-on” for more information).
A busy digital or electronic station can receive this tone. DKT2000-series telephone users can 
adjust their telephones to receive the tone over their handsets or headset receivers, as well as the 
speaker. Standard telephones receive camp-on tones twice from the handset receiver (it is not 
continuous on standard telephones).
Benefits
Provides user convenience and calling efficiency. Selected users can access busy extensions, either 
to give them a priority message or to announce a caller or guest.
System Availability
Standard on Strata DK14/DK40i/DK424 
						

							Features
Station Features
128Strata DK Feature Description 5/99
Busy Station Transfer/Busy Station Ringing
The Busy Station Transfer and Busy Station Ringing features operate together to ensure that a 
busy digital or electronic telephone station always receives transferred calls along with distinct 
LED and tone indications. A typical application is when an Auto Attendant device transfers calls 
frequently to a busy answering position station.
Digital and electronic telephones, programmed with this feature, ring and provide ringback even 
when they are busy on another call. This is important to voice mail and Auto Attendant 
applications, in which incoming calls are often transferred from the Auto Attendant to busy 
stations, especially the DSS station. It prevents outside callers from being sent back to the Auto 
Attendant or voice mail after already making their choice from the Auto Attendant or voice mail 
greeting.
When either an internal caller or Auto Attendant transfers an external call to a busy telephone 
assigned with this feature, the caller hears ring-back tone, not busy tone. The called, busy 
telephone rings with a muted tone, and the applicable LED flashes in synchronization with the 
ringing. Both the called and the calling party must be programmed for this feature. If one is not, 
normal operation occurs.
To answer the incoming call, the called party can transfer, release, or place the current call on hold 
before pressing the button associated with the flashing LED. If Auto Hold is programmed for that 
station, the user presses the button of the new call and the existing call is held automatically. 
Otherwise, the transferred call camps-on after ringing and not being answered. 
If the called station is an LCD telephone, it shows which CO line is camped-on. Called stations can 
continue to operate other features in the normal way. If called while idle, these stations ring 
normally.
Any number of electronic and digital telephones can be individually programmed with this feature. 
Busy Station Transfer/Ringing does not operate on standard telephones.
Benefits
Ensures that important calls are answered more efficiently and reduces caller frustration by 
preventing them from looping back and forth from the Auto Attendant or voice mail without 
talking to anyone. This feature may also have applications for stations needing to get through to a 
busy answering position or message center without getting a busy signal.
System Availability
Standard on Strata DK14/DK40i/DK424 
						

							Features
Station Features
Strata DK Feature Description 5/99129
Call Forward
Using the Call Forward feature, a station user can route all calls to an alternate station or voice 
mail device. Except for fixed call forwarding, the station user selects the destination when setting 
call forward. Call forwarding can be set by a feature button or access code. Stations in call forward 
mode can originate calls as usual.
Internal DN and CO line calls that have been transferred to the station are forwarded. CO lines that 
ring only at that station also forward. CO lines that ring more than one station do not forward on 
DK14 and DK40i systems, but do forward on a DK424 system under certain conditions. 
On DK424, a telephone can be designated in system programming as the Call Forward controlling 
telephone in applications that require ground and loop start CO lines to ring a group of telephones. 
The Call Forward control telephone must be only one designated to ring in the delay ring 
assignment, in which the call should forward.
The ringing assignment (Immediate, 12-second delay, 24-second delay) in which a CO line call 
forwards is designated independently for the Day, Day2, and Night Ring modes. Once assigned, 
the CO line follows the call forward setting (Busy, No Answer, etc.) of the designated control 
station. If the call forwards to voice mail, it is sent to the mailbox of the Call Forward controlling 
telephone’s PDN or designated PhDN. This feature does not apply to Tie, DID, ANI, or DNIS 
lines which ring to a particular DN and follow the call forward setting of the DN.
Call Forward can be assigned to PhDNs–the type and destination can be different from the PDNs. 
Up to eight PhDNs can be call forward controlled from one station by the PhDN owner. A station 
can have up to four PhDN MW button/LEDs.
When Call Forward No Answer is active on a Handsfree Call, this option prevents a handsfree 
(internal call) from forwarding while engaged in a handsfree (internal call) with a station that has 
Call Forward No Answer or Busy/No Answer activated. This occurs even if the answering station 
does not press the Internal Call button to answer the call within the 12-second forwarding time. 
Call forwarding still occurs when the caller forces the call from Handsfree mode to Ring mode. 
Each station can be individually set in programming to enable or disable this feature.
The system can be programmed so that the Attendant station/DSS console can either override call 
forwarding and ring station users, or follow the call forwarding of called stations. If set for 
override, calls placed or transferred via buttons on the DSS console overrides call forwarding and 
ring the called station. In this case, calls placed via the dial pad of the associated digital or 
electronic telephone does not override, and forwards, thus giving the operator the ability to either 
override or forward a call. If override is not selected in programming, calls placed or transferred 
via buttons on the DSS console are forwarded.
Call Forwarding takes precedence over Station Hunting but not over Distributed Hunting (DH). If 
a station in a DH group activates call forward, calls to the DH-DN that ring that station do not 
forward. Calls to the station’s DN do forward.
When a station is in any Call Forward mode, outgoing calls can still be made from that station. If 
system power is lost, Call Forward remains on stations when the power is restored.
System Availability
Standard on Strata DK14/DK40i/DK424 
						

							Features
Station Features
130Strata DK Feature Description 5/99
Call Forward Modes
There are several available Call Forward modes. Each can be set and canceled by the station user. 
They are:
All Calls
When a station is idle or busy, all calls to the station forward immediately. The station does not 
ring.
Busy
When this mode is set, all calls to a busy DN immediately forwards. If a station has an idle PDN, 
but is busy on another DN or CO line call, calls to the PDN do not forward if the system has Ring 
First signaling, but do forward if the system has Voice First Signaling. If all the station’s PDNs are 
in use, then calls to the PDN forward immediately. When a station is in the DND mode, all calls to 
the station’s PDN forward immediately.
No Answer
When a station does not answer, the call forwards. No Answer time is flexible, 8 to 60 seconds. 
When the station is busy, incoming calls get busy tone. Call Forward No Answer is optional on 
Handsfree Answerback. OCA calls do not Call Forward. Handsfree internal calls can be 
programmed to automatically forward or not forward if there is no answer. If they are programmed 
to not forward, callers can force Call Forward with a one-digit entry.
Busy/No Answer
When a station is idle and in this mode, calls ring for 8 to 60 seconds and then forward. The Ring 
No Answer time can be set by the telephone user. When all the stations’s DNs are busy or when the 
station is in the DND mode, the call will “Call Forward-Busy” immediately.
On ring first systems, if the station is busy on a call but has an idle DN, calls mute-ring the idle DN 
until the Call Forward No Answer timer expires and then the call forwards. This enables other 
users (such as a secretary) to answer the call if the called DN appears on their telephones. On 
Voice First systems, calls immediately Call Forward-Busy when the station is busy on a call, even 
if it has an idle PDN. A station in the DND mode call forwards immediately.
Fixed
A feature button can be programmed on a digital or electronic telephone to put that station in Call 
Forward mode to a fixed destination. The destination can be a PDN, PhDN, or Distributed Hunt 
DN. For example, the station may be programmed to forward to the Attendant station or a voice 
mail system. The destination is fixed in programming and cannot be changed by the station user. A 
station user with fixed Call Forward registration can also have standard call forwarding.
External
Call Forward External with remote change capability permits incoming CO line calls to be routed 
over an outgoing CO line to an outside directory number, increasing availability to receive 
incoming calls and making it efficient and easy to control. 
						

							Features
Station Features
Strata DK Feature Description 5/99131
Only incoming calls on DID or private lines can be forwarded to numbers outside the Strata DK 
system. Internal, Tie line, and transferred calls do not call forward externally, but do forward 
internally if another Call Forward mode is set simultaneously with Call Forward-External. The 
intention is that CO line calls ringing at multiple stations, or that can be answered by other stations 
internally, should be answered rather than be forwarded externally. Call Forwarding can be set for 
PDNs and PhDNs individually, with the exception of Call Forward External and fixed Call 
Forward which applies only to PDNs.
The station user has the ability to cancel or change the destination of forwarded CO line calls. This 
is done remotely via DISA. Toll restriction applied by DISA is also applied to externally 
forwarded calls. A DTMF receiver (RRCS) is required to change call forwarding remotely. 
External Call forward establishes a trunk-to-trunk connection.
Benefits
Ensures efficient call handling and better service to callers. It is more likely that calls to a station 
are answered promptly. By providing more efficient handling of calls, this feature helps a company 
to project a professional and courteous image, both internally and externally.
Station users can work in locations other than at their desks and not miss their telephone calls. 
They can forward their calls to a nearby phone. Used in conjunction with voice mail, Call Forward 
ensures that calls are not lost and callers have the opportunity to leave complete and detailed 
messages.
Call Forwarding can be set up by department or special mailbox or destination with the use of 
PhDNs. Using PhDNs, Call Forwarding can be set up by department, special mailbox or 
destination. 
						

							Features
Station Features
132Strata DK Feature Description 5/99
Call Park
When a CO line does not have a button appearance on a station, that station can use the Park in 
Orbit button or a feature code to put the call on hold and make a second call. The second call can 
be an internal call, a page, or a CO line call. After completing the second call, the original call can 
be retrieved using the Park in Orbit button or a feature code. Internal station-to-station calls can be 
parked.
Any station user can page someone else to pick up a parked call at their station. The paged person 
can retrieve the call from the park orbit by dialing an access code plus the park orbit number. If a 
parked call is not retrieved within a pre-designated time, it recalls the parking telephone or 
Attendant Console. The park recall time can be individually set for each station (from 11 seconds 
to 15 minutes.).
Park Orbits
There are 20 general Park Orbits available. General Park Orbits are selected in the order they are 
available. They should only be used by LCD telephones or Attendant Consoles, because the 
selected Park Orbit number displays when a call is parked. In addition to general Park Orbits, each 
station user can park a call on its personal Park Orbit (one per station). All types of telephones can 
use the personal Park Orbit including standard telephones. Call Pickup is available from any 
station.
Park and Page
A station user can park a call in any of the general Park Orbits or in a personal Park Orbit, then 
enter a Page Zone or Group access code and announce to the paged party the orbit number of the 
waiting call. The user’s telephone can be connected to a pre-designated external paging circuit, a 
telephone paging group, or both.
Auto Park
This feature is only available to LCD telephones. When a telephone user parks a call, the user can 
enter 999 instead of a specific Orbit Number. The system automatically selects the next available 
general Park Orbit and park the call. The parking telephone LCD shows the Park Orbit that has 
been automatically selected for the parked call.
Benefits
Enables convenient consultation calling for stations that do not have direct CO line appearances. 
Without Call Park, these stations cannot retrieve held calls. Call Park enables the station user to 
keep one call on hold, place another call, and return to the first call. Call Park Orbits make paging 
and call pickup much easier. Employees can easily pick up their calls from their personal park 
orbit. The Park and Page feature combines two functions into one quick-and-easy operation.
System Availability
Standard on Strata DK14/DK40i/DK424 
						

							Features
Station Features
Strata DK Feature Description 5/99133
Call Pickup
By pressing a button or dialing an access code, any station can pick up:
©PDN or PhDN calls that are on hold or ringing at other stations
©CO/DID/Tie line calls ringing at other stations, all lines or designated lines. See “Tenant 
Service” in the System Features section for more information.
©External or Station Group Page
©CO line ringing during the Night mode over External Page or night bell
©Door Phone calls
©Incoming CO line calls
©Parked calls
©Any ringing line or designated Tenant Group lines
©Tandem CO line connections by tandem origination telephone
To pick up a:
©Call enter a code and number of the ringing station or use the Directed Pickup button and the 
PDN (see the “Call Pickup Groups” for additional capabilities).
©CO line call when the ringing number is unknown, enter a specific code. See “Computer 
Telephony Integration (CTI)” in the System Features section for more information on call 
pickup by CO line group.
©Call using any DN at another station, enter a code and the DN (the code can also be 
programmed on a button). In a multiple DN environment, use DN Call Pickup because held or 
ringing calls can be picked up by specific PDNs or PhDNs.
Selective Pickup on All Call Page (DK424 only)
This feature enables All Call Page and External Page (depending on programming) pickup, 
exclusive of internal station-to-station ringing call pickup. It does not pick up ringing DNs.
NoteOn DK14 and DK40i systems, the pickup code picks up a ringing DN as a priority over 
All Call Page if the internal station-to-station call rings at the same time the All Call or 
External Page needs to be picked up.
Benefits
Call Pickup provides a convenience to station users by enabling them to answer their calls from 
another station in the area. Employees in the same work area can answer calls for others who are 
away from their desks, minimizing long ringing times and reducing disturbances in the work area.
System Availability
Standard on Strata DK14/DK40i/DK424 
						

							Features
Station Features
134Strata DK Feature Description 5/99
Call Pickup Groups
Call Pickup Groups enable you to pick up all types of calls including intercom or PDN calls 
ringing at other stations, or station groups. Calls can be picked up using programmable buttons 
(Group Pickup), or brief access codes that are easy to use and remember.
Station users can pick up incoming calls at any station in their own group, and can pick up calls to 
stations in other groups. Up to 20 Call Pickup Groups can be created to provide maximum call 
coverage. A station can be in more than one group. One group can have all stations.
Benefits
Provides a convenience to station users by enabling them to answer their intercom and CO line 
calls from another station in the area. Employees in the same work area can answer calls for others 
who are away from their desks, minimizing long ringing times and reducing disturbances in the 
work area.
System Availability
Standard on Strata DK14/DK40i/DK424 
						

							Features
Station Features
Strata DK Feature Description 5/99135
Call Transfer with Camp-on
Calls can be transferred to another station on either an announced or unannounced (immediate) 
basis. Immediate transfers initiated with a designated feature prompting soft key on 
LCD-equipped digital telephones transfer immediately after the final digit of the destination is 
dialed.
If the called station is not available or is busy, the call automatically camps onto it. This feature is 
important for stations that process a large number of calls with no time to wait for transferred calls 
to be answered. A “camp-on” tone (two tone bursts) is heard at the called station. The tone can be 
enabled or disabled for each station.
A station user can transfer a CO, DID, Tie line, or internal call to a station that is idle or busy. The 
call can be transferred even if the CO line does not appear on the station to which the call is 
transferred. An internal call, as well as a CO line call, can be transferred to another internal station.
If the transferred call is not answered, it recalls to the originating station within a pre-programmed 
time from 16 to 64 seconds. The recall time can be individually set for each transferring station.
As an option, the system can be programmed so that a CO button transferred call can only be 
picked up by the station to which it was transferred or by a station using Directed Call Pickup. See 
“Transfer Privacy” for more information.
Benefits
Provides an easy and convenient way to transfer calls to the appropriate people and to alert a busy 
station to a waiting call resulting in better service to callers.
Internal station-to-station transfer is useful for Attendant Console operators who get lots of 
internal calls asking for other station users.
System Availability
Standard on Strata DK14/DK40i/DK424 
						

							Features
Station Features
136Strata DK Feature Description 5/99
Centrex/PBX Feature Buttons
Feature access codes, including pauses and flashes, which access features in a host CO, Centrex, or 
PBX system can be programmed as if they were system speed dial numbers. Such codes can then 
be assigned to system Speed Dial (SD) buttons on all stations, and used for one-button access to 
the CO, Centrex, or PBX feature. A SD button that is programmed in this way is called a “locked” 
SD button.
Each feature access code can have up to 16 digits, including pauses and flashes. Buttons are 
assigned to system speed dial numbers in system programming.
Benefits
Provides users easy, one-button access to features that would otherwise require more complicated 
access procedures. Features that must be accessed through the CO/Centrex/PBX can be used more 
easily.
Since users do not have to look up feature access codes, SD buttons save time. Dialing errors can 
also be eliminated.
System Availability
Standard on Strata DK14/DK40i/DK424