Toshiba Strata Dk14, Dk40i, Dk424 General Description Manual

							Features
System Features
Strata DK Feature Description 5/9917
A Verifiable Account Code can have a toll restriction class of service. When an account code is 
entered at a station, the system checks the toll restriction class of service associated with that 
account code, and then determines if the call is authorized.
The Account Code button can be programmed on an electronic or digital telephone to facilitate 
voluntary account code entry during conversations without interrupting the talk path. It can also be 
used to enter Verified Account Codes to enable normally restricted stations to dial long distance 
calls.
NoteThe 911 emergency number and two other optional customer-designed numbers (up to 
four digits long) can be assigned to bypass Forced Verified Account Code requirements.
Benefits
Account Codes control costs and ensure accurate billing to departments, clients, projects, or 
individual employees. The advantage of using Account Codes for this purpose is that they register 
on SMDR for tracking and reporting. 
Forced and verified account codes can also be used in conjunction with Toll Restriction. Used this 
way, they function as override codes or as traveling class of service codes.  
						

							Features
System Features
18Strata DK Feature Description 5/99
Alarm Sensor   
The Alarm Sensor is configured with a customer-supplied alarm. When the sensor detects that the 
alarm relay is activated, it causes all telephones to sound an alert tone. Any station programmed 
with the Alarm button (alarm reset) can reset the alarm on a Strata DK system.
Benefits
Conveniently controlled with an electronic telephone, so that you can have an alarm indication 
wherever telephones are located. The source of the alarm is controlled from the device creating the 
alarm indication.
System Availability
Optional on Strata DK14/DK40i/DK424
Requirements
PIOU and PIOUS interface units are 
optional on the DK40i/DK424
DDCB, Door Phone Control Box, can be 
added to the DK14 
						

							Features
System Features
Strata DK Feature Description 5/9919
Alternate Answer Point
Alternate Answer Point enables you to answer transferred CO line calls from any station that 
shares the CO Line button appearance or secondary DN for the destination station.
Benefits
Ideal for employees who have high mobility and promotes efficiency and better service to callers. 
It can also minimize the distraction caused by unanswered ringing phones.
System Availability
Standard on Strata DK14/DK40i/DK424 
						

							Features
System Features
20Strata DK Feature Description 5/99
Amplified Conference
One or more customer-provided automatic gain, switched, two-way line amplifiers can be 
connected to proprietary station ports in the system. The amplifiers are automatically activated 
whenever a user conferences two CO lines together. Up to two amplifiers can be connected on the 
DK40i and up to four amplifiers on DK424 systems. 
With Strata DK systems using Amplified Conference, there is negligible loss through the system, 
and the amplifier compensates for loss in volume over the public network. Any customer-supplied, 
two-way line amplifier that is FCC registered with Automatic Gain Control (AGC) should be 
compatible. The Reliance Electric model VFR 5050 has been successfully used. 
The amplifier increases signal strength between any two outside CO lines. If Tandem, 
Call-Forward External, or Direct Inward System Access (DISA) CO line connections are provided 
in the system, the CO line-to-CO line connection is amplified.
Amplified connections are available on a first-come, first-served basis. On Strata DK systems, 
amplified conference is available to a standard telephone as well as digital or electronic 
telephones.
Each amplifier requires two EKT station ports, and reduces the station capacity by two. The two 
ports supporting the amplifier must be designated ports on a PEKU card. One PEKU supports one 
external amplifier.
Benefits
Enables the external parties of a conference call to hear each other. Conference calls are shorter 
and more efficient, since time is not wasted repeating inaudible parts of the conversation. Shorter 
calls are cheaper calls. When conferees can hear clearly, they get accurate information.
System Availability
Standard on Strata DK40i/DK424
Unavailable on DK14 
						

							Features
System Features
Strata DK Feature Description 5/9921
Auto Attendant   
Requirements
The built-in Auto Attendant feature acts as a round-the-clock attendant that automatically directs 
incoming calls to stations. Calls can be answered simultaneously depending upon the number of 
DTMF tone receivers are installed in the system (maximum of 3 in DK14, 5 in DK40i, and 24 in 
DK424).
Callers who dial into assigned Auto Attendant lines receive a menu of dialing prompts, such as, 
“Dial 5 for Sales or dial 6 for Technical Support.” When the caller dials the digit, the call routes to 
a DN, ACD group, or Distributed Hunt group (assigned in system programming).
An unlimited number of CO lines can be programmed for immediate answer or delayed ring, such 
as 12 or 24 seconds, at selected stations. Auto Attendant also enables access to outgoing lines by 
using DISA, which should be security protected with Account Codes and/or a DISA security code.
CO lines that are assigned as Auto Attendant lines, in any of the system’s three time of day modes 
(Day, Day 2, Night), can be assigned to ring stations or a night bell when the system is switched to 
another mode. This enables calls to be manually answered until the Attendant requests the Auto 
Attendant to answer all new calls.
Customer-provided digital announcement devices and optional QRCU3 (DK14), K5RCU (DK40i) 
or RRCS (DK424) tone receiver PCBs are required. Multiple callers can be connected to one 
digital announcer simultaneously as follows:
©DK14 enables up to three caller connections
©DK40i enables up to five caller connections
©DK424 enables up to 24 caller connections
One DTMF receiver is needed for each caller.
The Auto Attendant can be programmed to answer on a delayed ring basis, which can be used for 
overflow and secondary answering purposes. This enables callers to hear Music-on-Hold (MOH) 
or Ring Back Tone (program option) after dialing a selection.
The system can have a primary announcement only, or a primary and secondary announcement. 
The primary announcement is the initial greeting played to the caller usually providing dialing 
instructions. The secondary announcement is automatically played if the selected station is not 
available.
System Availability
Optional on Strata DK14/DK40i/DK424
Requirements
QKYS (DK14), KKYS (DK40i), and 
RKYS1~4 (DK424) PCBs
Not supported by Tie, DID, DNIS, or ANI 
lines for any applications including ACD
Standard station ports for announcers
DTMF receivers for simultaneous answering
Ground and loop start lines 
						

							Features
System Features
22Strata DK Feature Description 5/99
From one to four primary announcers can be configured on a DK40i or DK424 system and one or 
two on a DK14 system. Light or normal incoming call traffic and/or short announcements can be 
handled by one or two announcers, while up to four can satisfy the demands of heavy traffic 
applications and/or long announcements.
The DK424 can have one to four primary announcers and zero to four secondary announcers. The 
DK40i can have a maximum of four announcers, and for the DK14, two announcers are maximum.
Each announcement is stored on a customer-supplied digital announcer connected to a standard 
telephone station port.
Callers who are directed to a station that is busy or does not answer are routed to:
©One secondary announcement which could inform the caller that the destination is unavailable 
and repeat the menu.
©The original announcement to hear the greeting and menu repeated.
©Ring designated alternate stations.
Unanswered calls ring the final destination station until either:
©A disconnect signal is received from the CO
...or, the call is disconnected by an optional Strata DK call timer
...or, the call is call forwarded.
If using loop start CO lines, reliable automatic release from hold must be available from the CO. 
Ground start lines are preferred, because of better disconnect supervision. With T1, ground-start 
lines must be provided.
Benefits
Extremely flexible with a single-level dialing menu and can have as many as 10 selections, each of 
which can direct calls to specific stations, hunt groups, or ACD Groups (DK424 only). If the caller 
knows the extension number wanted, quick and direct access is achieved. With Auto Attendant, 
customers and employers are provided an option to specify how their calls are handled.
Twenty-four hour coverage means no need to worry about lunch and break coverage and provides 
after-hours coverage. Also, overflow call coverage during peak traffic periods are handled 
efficiently without requiring additional Attendants to answer calls.
Auto Attendant can process a larger volume of calls more quickly and efficiently than a live 
Attendant. This provides incoming callers better overall service. 
Three modes of ringing (Day, Day 2, Night) can be assigned for flexible answering by the built-in 
Auto Attendant or the Attendant. 
						

							Features
System Features
Strata DK Feature Description 5/9923
Automatic Hold Recall
When a station user puts a call on hold, the call automatically rings back to that station after a 
programmable period of time. Hold recall time is normally set at 32 seconds, but can be 
programmed from 11 to 160 seconds.
Benefits
Ensures that station users pick up calls that have been put on hold in a timely manner. Courteous 
customer service dictates acknowledging the caller periodically and informing them about delays. 
This feature can help a company project a professional, efficient, and courteous image.
System Availability
Standard on Strata DK14/DK40i/DK424 
						

							Features
System Features
24Strata DK Feature Description 5/99
Automatic Number Identification (ANI)  
ANI displays the telephone number of the calling party on the LCD of a ringing telephone, 
Attendant Console display, and/or sends it to an application computer or voice mail. The 
information is displayed on direct incoming, transferred, and call-forwarded calls. The ANI 
information continues with the call as many times as the active call is forwarded or transferred 
within the system.
The system supports ANI on analog or digital (T1) DID and Tie 
lines and provides helpful call identification information to 
answering parties. A typical ANI display example is shown at the 
right.
ANI is usually associated with “1-800” type calls offered by 
various long distance carriers (except AT&T) through T1 
facilities. However, the Strata DK also provides ANI information 
received over analog DID and Tie line circuits. Either Sprint or 
MCI ANI format is supported.
ANI data is routed to DNs, Distributed Hunt Groups, ACD groups, voice mail devices, and 
external network numbers through external-call routing. ANI data on answered calls can be 
displayed on SMDR reports. ANI numbers can be routed to different destinations during Day, Day 
2, or Night mode.
ANI digits can be received independently or simultaneously with Dialed Number Identification 
Service (DNIS) called number digits. When received with DNIS digits, calls can be routed to 
unique destinations for each DNIS number (see Ta b l e  6 on Page 25). When ANI is received 
without DNIS, all ANI calls ring the same selected destination.
Important!ANI is unavailable on Strata DK14 systems.
Abandoned Call Numbers
ANI data is stored in system memory for calls that ring, but are abandoned before being answered 
so users see the telephone number of who called, even if the caller did not leave a message. LCD 
telephone and Attendant Console users can display and Auto Dial the “abandoned call” ANI 
numbers.
The DK424 system stores up to 2,000 ANI abandoned calls with 
the RCTUE/F processor, up to 1000 on RCTUC/D, up to 400 on 
RCTUBA/BB, and up to 200 on RCTUA. DK14 and DK40i can 
store up to 200 ANI abandoned call numbers. Individual stations 
can be programmed to store from 0 to 100 of the total ANI 
abandoned calls in increments of 10.
 A typical ANI abandoned call 
display is shown at the right.
System Availability
Unavailable on DK14
Optional on Strata DK40i with K5RCU and 
DK424 with RRCS
CN:7145833700
LINE 3 RINGING
3026
3027
08/02  17:52
CN:7145836798 
						

							Features
System Features
Strata DK Feature Description 5/9925
Computer Applications
For computer applications, ANI digits are sent to an individual PC connected using an Integrated 
PC Data Interface Unit (RPCI-DI). It enables pop-up screens on the PC that provide information 
regarding the calling/called party before answering and during the call.
Benefits
Provides instant information about the person calling to the station user and expedites call 
handling by shortening the length of the telephone call. Most of the information that the caller 
would have to provide is already available to the call taker. 
Abandoned call information is available so station users know the telephone number and time/date 
of the last call, even if the caller hung up without leaving a message. This provides better service to 
callers and is a big productivity boost to call takers.
Table 6 ANI, Caller ID, and DNIS Routing Destinations 
Routing DestinationANI Line 
CallsCaller ID 
Line 
CallsDNIS 
Line 
Calls
1,2
1.DNIS calls can be received independently or simultaneously with ANI “calling number” digits.
2. Not supported by DK14.
Tie & DID 
Line Calls2
Ground2/
Loop Start 
Line Calls
Individual Primary/Secondary/Phantom Directory 
NumberXXX X X
CO Line or pooled line buttons X X
Individual Distributed Hunt (DH) Group
2XXX X X
Individual Automatic Call Distribution (ACD) 
GroupsXXX X X
Remote Maintenance/Administration (M&A) 
ModemXXX X X
System external Page (Tie lines, private network 
lines only)X
System night bell or night ringing over external 
PageXXX X X
Intercept destination (station console 
announcement) applies to DID line types onlyXXX
External telephone network numbers X X X X X
Voice mail box/Auto Attendant device X X X X X 
						

							Features
System Features
26Strata DK Feature Description 5/99
Automatic Release From Hold
If an outside caller on hold hangs up, the system automatically disconnects the call and frees the 
line for other calls. This feature applies to DISA, DNIS and/or ANI external routed calls, Auto 
Attendant, and voice mail calls, as well as regular voice calls.
Automatic Release is available on a line-by-line basis, while on hold only or at all times, and 
operates only with COs that provide a disconnect (calling party control) signal.
This feature is designed to work with loop start CO lines and is not available on T1 lines.
Benefits
Provides full use of all CO lines at all times. A CO line is not tied up if a station user puts the line 
on hold and the caller hangs up before the station user returns to the call. 
This is very useful for disconnect supervision in voice mail and built-in Auto Attendant 
applications, but availability and reliability of the signaling from the CO must be confirmed.
System Availability
Standard on Strata DK14/DK40i/DK424