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Toshiba Strata Dk14, Dk40i, Dk424 General Description Manual

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    							Strata DK General Description    5/99ix
    Introduction
    This General Description provides an overview of the Strata DK telephone systems, associated 
    hardware, system and station features. These systems include:
    ©Strata DK14
    ©Strata DK40i
    ©Strata DK424
    Organization
    This document is divided into the following major topics:
    ©Chapter 1 – Strata DK14 presents the Strata DK14 system overall and covers the basics of: 
    capacities, system expansion and configuration, power requirements, technology, and 
    maintenance.
    ©Chapter 2 – Strata DK40i presents the Strata DK40i system overall and covers the basics of 
    capacities, system expansion and configuration, power requirements, technology, and 
    maintenance.
    ©Chapter 3 – Strata DK424 presents the Strata DK424 system overall and covers the basics of 
    capacities, system expansion and configuration, technology, power requirements, 
    maintenance, and programming.
    ©Chapter 4 – Universal Slot PCBs provides information about Printed Circuit Boards (PCBs) 
    that can be installed in the universal slots of the Strata DK systems. 
    ©Chapter 5 – Stations and Peripherals describes the most recent Toshiba-proprietary stations 
    and peripherals, customer-supplied peripherals, as well as cabling and connectors. Includes 
    information on system tones and data interface specifications.
    ©Chapter 6 – Features describes the features which are available system-wide, as well as 
    station features and shows the types of stations on which they are available. This chapter also 
    describes the Strata DK PC Attendant Console features. 
    						
    							Introduction
    Conventions
    xStrata DK General Description    5/99
    Conventions
    Related Documents/Media
    The following documents and CD-ROMS can be used to reference further information about the 
    Strata DK systems.
    ©Digital Telephone User Guide provides all the procedures necessary to operate Toshiba-
    proprietary digital telephones, including Liquid Crystal Display (LCD) features. It also 
    includes instructions for using the add-on module/DSS console.
    ©Digital Telephone Quick Reference Guide provides a quick reference for frequently-used 
    digital telephone features.
    ©Digital Single Line Telephone User Guide provides all the procedures necessary to operate 
    Toshiba-proprietary digital single line telephones.
    ConventionsDescription
    Note
    Elaborates specific items or references other information. Within some 
    tables, general notes apply to the entire table and numbered notes apply to 
    specific items.
    Important!Calls attention to important instructions or information.
    [DN]Represents any Directory Number button, also known as an extension or 
    intercom number.
    [PDN]Represents any Primary Directory Number button (the extension number for 
    the telephone).
    [SDN]Represents any Secondary appearance of a PDN. A PDN which appears on 
    another telephone is considered an SDN.
    [PhDN] Represents any Phantom Directory Number button (an additional DN).
    [ ]Brackets indicate a variable button. Example: [DN] represents the actual 
    Directory Number, such as [301].
    $ULDO#%ROGRepresents telephone buttons.
    CourierShows a computer keyboard entry or screen display.
    +shows a multiple PC keyboard or phone button entry. Entries without spaces 
    between them show a simultaneous entry.
    Example: 
    Delete+
    Enter.
    Entries with spaces between them show a sequential entry.
    Example: 
    & + 8.
    Tilde (~) Means “through.” Example: 350 ~ 640 Hz frequency range.
    See Figure 10Grey words within the printed text denote cross-references. In the electronic 
    version of this document (Strata DK Library CD-ROM or FYI Internet 
    download), cross-references appear in blue hypertext. 
    						
    							Introduction
    Related Documents/Media
    Strata DK General Description    5/99xi
    ©Electronic Telephone User Guide explains all the procedures necessary to operate Toshiba-
    proprietary electronic telephones, including all LCD features. Does not apply to the Strata 
    DK14 system. It also includes instructions for using the electronic DSS console.
    ©Electronic Telephone Quick Reference Guide provides a quick reference for frequently-
    used electronic telephone features. Does not apply to the Strata DK14 system.
    ©Standard Telephone User Guide explains all the procedures necessary to operate rotary dial 
    and push-button standard telephones.
    ©Strata AirLink External Wireless Handset User Guide shows how to use the wireless 
    handset configured to Strata DK telephone system Strata DK telephone system and many non-
    Toshiba systems.
    ©Strata AirLink External Wireless Quick Reference Guide contains instructions for 
    operation of commonly used Strata AirLink External Wireless Handset features.
    ©Strata AirLink Integrated Wireless Handset User Guide shows how to use the wireless 
    handset configured to digital ports of the Strata DK telephone system.
    ©Strata AirLink Integrated Wireless Quick Reference Guide contains instructions for 
    operation of commonly used Strata AirLink Integrated Wireless Handset features.
    ©System Administrator Guide gives instructions for the System Administrator to manage the 
    system. Contains instructions for Station Relocation, System Speed Dial, and other features 
    only activated by the System Administrator.
    ©PC/Data Interface User Guide explains all the procedures necessary to operate stand-alone 
    data interface units in the data mode for printer sharing and modem pooling. Also covers 
    connection to a PC with a Telephone Application Programming Interface (TAPI).
    ©Cordless Telephone User Guide provides instructions on using the DKT2004-CT cordless 
    digital telephone as a single unit or in conjunction with a digital telephone.
    ©PC-DKT User Guide provides installation and operation information for the Personal 
    Computer Digital Key Telephone system.
    ©Strata DK Feature Description Manual describes each feature associated with the Strata 
    DK424, DK40i and DK14. Also provides descriptions of compatible Toshiba-proprietary 
    telephones and peripherals.
    ©Keyprint 2000 User Guide provides instructions for the Keyprint 2000 software printing 
    package which allows you to print and store custom button label keystrips for Strata DK 2000-
    series 10-button or 20-button digital telephones, 20-button add-on modules, and 60-button 
    digital DSS consoles.
    ©Strata DK Programming Manual provides all instructions necessary to program the system 
    and system record sheets, including ACD.
    ©Strata DK Installation & Maintenance Manual provides installation instructions for 
    configuring and installing the Strata DK14, DK40i and DK424. It also includes T1/DS-1 
    interface installation and configuration instructions, as well as fault finding flowcharts to 
    troubleshoot the systems. An ACD Section provides instructions for installing ACD into the 
    Strata DK424.
    ©Strata AirLink External Wireless System Installation Guide provides step-by-step 
    hardware and software installation instructions. It includes examples of system configurations, 
    information on performing a site survey, and troubleshooting techniques.
    ©Hospitality Management Information System (HMIS) General Description provides an 
    overall view of the system’s hardware, software, applications and features. The HMIS is a PC- 
    						
    							Introduction
    Related Documents/Media
    xiiStrata DK General Description    5/99
    based solution, designed to meet the specific operational needs of small- to medium-sized 
    hotel/motels and includes both the PC and software.
    ©Hospitality Management Information System (HMIS) User Guide describes the product’s 
    many software features and gives step-by-step instructions for using them.
    ©Strata DK Library CD-ROM enables you to view, print, navigate and search publications 
    for Strata DK14, DK40 and DK424 digital business telephone systems. It also includes Strata 
    DK424 ACD Documentation, including the 
    Strata DK424 Call Center Solutions General 
    Description, 
    ACD Agent Guide, ACD Supervisor’s Guide. ACD Installation and Programming 
    instructions are included in the 
    Strata DK Installation and Maintenance Manual and 
    Programming Manual.
    ©Strata DK HMIS CD-ROM contains a copy of all HMIS documentation/bulletins and 
    enables you to view, print, navigate and search publications.
    ©StrataControl CD-ROM contains the StrataControl software, that enables viewing, 
    downloading, editing, and uploading Strata DK programmed data on a PC. This software also 
    provides a method of creating custom lists and user guides based on information from the 
    Strata DK system.The CD-ROM contains the 
    StrataControl User Guide.
    ©DKQuote CD-ROM contains the DKQuote application and the DKQuote User Guide, that 
    shows how to use this interactive software to assist you with Strata DK Systems configuration 
    and pricing worksheets.
    ©DKAdmin/DKBackup CD-ROM includes the programs that let you custom program and/or 
    update the Strata DK14/DK40/DK424 with a user-friendly PC display. The CD-ROM also 
    contains the 
    DKAdmin/DKBackup User Guide, that explains how to use the DKAdmin/
    DKBackup interactive software applications. The current version does not support DK40i.
    The following documentation and media applies to the Strata DK424 system only.
    ©Strata DK424 Call Center Solutions General Description provides a system overview, 
    including hardware and feature information. Highlights the technology employed in operating 
    the ACD Strata DK424 system.
    ©ACD Agent Guide provides step-by-step procedures for using ACD agent features.
    ©ACD Supervisor Guide provides instruction on how to use the ACD supervisor features.
    ©Insight DK CD-ROM which includes training, all Insight DK documentation, Insight DK 
    software and the upgrade to Insight DK Plus, and Demo software.
    ©Insight DK Installation Guide explains how to set up the network, install the server software, 
    install clients and explains how the data files are organized.
    ©Insight DK Supervisor Guide provides instructions for using the Strata DK Insight and 
    Insight DK Plus MIS for the Supervisor of a call center. Instructions for creating and using 
    Real Time Displays, Reports, Alarms, and Wallboards are also included. 
    ©Insight DK inView Quick Reference Guide provides instructions for viewing and 
    customizing the on-screen wallboard and displays of the real time call center data.
    ©PC Attendant Console User Guide explains how to operate the PC Attendant Console.
    ©PC Attendant Console Quick Reference Guide provides a quick reference for frequently-
    used PC Attendant Console features.
    ©Call Center Viewer User Guide describes how to install and operate the Call Center Viewer 
    application on a PC. It explains how to view and customize ACD group and agent status data.
    ©Software MIS (SMIS) Supervisor Manual provides descriptions, examples, and instructions 
    on using the Software MIS application. 
    						
    							Strata DK General Description     5/991
    Strata DK141
    This chapter provides an overview of the Strata DK14 System and its capacities.
    The Strata DK14 Base Key Service Unit (KSU) is a 
    compact system that provides many of the features offered 
    by much larger systems. The Strata DK14 KSU is designed 
    for convenient wall-mounting and occupies very little space 
    (see Figure 1 and Ta b l e  1). 
    At maximum configuration, the Strata DK14 provides up to 
    10 station ports, that can be used for up to 8 digital 
    telephones (including the cordless telephone), up to four 
    Central Office (CO) lines can be accommodated, and two 
    standard telephone devices.
    The Strata DK14 can be upgraded with these optional 
    peripherals:
    ©Music-on-hold (MOH) source
    ©Background Music (BGM) source
    ©Night bell
    ©Amplifier/speaker for external page
    Also, any two of the following optional RS-232 interfaces 
    can be added as needed:
    ©Caller ID (CLID)
    ©Station Message Detail Reporting (SMDR)
    ©Simplified Message Desk Interface (SMDI) for Voice Mail
    ©DKAdmin (TTY) Interface
    Table 1 KSU Specifications
    UnitWeightHeightWidthDepth
    Key Service Base Unit 5.7 lbs.
    (2.59 kg)16.4 inches
    (416 mm)10.0 inches
    (254 mm)3.0 inches
    (76 mm)
    AC
    DC
    2186
    Figure 1 Base Key Service Unit 
    (KSU) 
    						
    							Strata DK14
    KSU Architecture
    2Strata DK General Description     5/99
    KSU Architecture
    The Strata DK14 KSU contains the main processor, operating software, circuitry and the following 
    components (see Figure 2).
    Figure 2 KSU Interior
    Digital Telephone/Central Office (CO) Line Circuits
    The main PCB (WMAU) has four integrated circuits that can connect to digital corded and/or 
    cordless telephones, stand-alone data interface units (PDIU-DSs), and digital door phone/lock 
    control units (DDCB). Each of the digital telephones can support a PC Data Interface Unit (RPCI-
    DI) or up to two Add-on Modules (DADMs). It does not support a DDSS console.
    Two circuits for loop start CO lines are built into the main PCB. Each line can be programmed for 
    Dual-tone Multi-frequency (DTMF) or dial pulse signaling. It includes a switch to control 
    potential excess volume from a nearby private branch exchange (PBX) or CO. Built-in gas tubes 
    help protect each circuit from lightning. Each line supports Caller ID when optional equipment is 
    added.
    J15QSTS1A
    J1
    J11J4
    J14
    J6
    J8
    J1
    F.G.
    STU STU
    J7
    J5
    WARNINGHazardous voltage inside !
    If servicing required,
    remove A.C. cord.
    HPFB6
    QCDU2A
    QKYS
    J2
    J10J20J3
    J21J4
    J1
    SW101
    CO4
    SIO 1
    SIO 2 DC BATT
    QRCU3A
    Component Side
    CO2 
    J6-25 Pair 
    Amphenol Jack 
    (female) for 
    Telephone 
    Tip/Ring and 
    Relay Contact CO3  CO1 
    PFT, RJ11
    Modular
    Jack6-wire RJ11
    Modular Jacks6-wire RJ11
    Modular Jack 1 or 2 
    HPFB reserve 
    power units
    System
    Frame
    Ground
    Bar
    AC
    DC
    QCDU2A
    MOH
    JackMOH
    Volume
    Control 600 
    ohm
    PageNot
    Used
    F.G.
    J9 J1
    0 PAD 3 SW101
    SW1 190 130
    J2
    STUJ12
    J3
    STUJ13QSTU2A QSTS2A
    VR701
    J22
    2364
    WSIU1A
    0 PAD 3 
    						
    							Strata DK14
    Optional Printed Circuit Boards
    Strata DK General Description     5/993
    Optional Printed Circuit Boards
    Central Office Line/Digital Telephone Interface Unit (QCDU2)
    The QCDU2 provides one loop start CO line circuit and two digital telephone circuits. It interfaces 
    with digital corded and/or cordless telephones, RPCI-DIs, ADMs connected to the corded 
    telephones and PDIU-DSs, and door phones. The DK14 supports up to six door phones. It does not 
    support a DDSS console. Up to two QCDU2 PCBs can be added to the DK14. Each line supports 
    Caller ID when optional equipment is added.
    Standard Telephone Interface Unit (QSTU2)
    The QSTU2 provides two standard telephone circuits for two-wire devices such as standard 
    telephones, Auto Attendant devices, alternate BGM source connection, voice mail machines, and 
    facsimile machines.
    DTMF Receiver/ABR Tone Detector Unit (QRCU3)
    The QRCU3 enables the Strata DK14 to recognize Dual-Tone Multi-Frequency (DTMF) tones 
    generated by a standard telephone or any other device connected to a QSTU3 standard telephone 
    circuit. It is also required for Direct Inward System Access (DISA) calls and built-in Auto 
    Attendant. The QRCU3 enables busy tone detection for Automatic Busy Redial.
    Auto Attendant Feature Key (QKYS1) 
    The QKYS1 plugs into the QRCU3 option PCB to support built-in Auto Attendant.
    Serial Interface Board (WSIU1)
    The WSIU1 provides two serial interface ports for up to two of the following devices:
    ©Caller ID interface box
    ©SMDR Call Accounting device
    ©SMDI Voice Mail Interface
    ©PC with DKAdmin or external modem 
    						
    							Strata DK14
    Power Supply
    4Strata DK General Description     5/99
    Power Supply
    The power supply generates +5VDC and +24VDC for the entire system. Ta b l e  2 for a summary of 
    electrical/environmental characteristics.
    Table 2 Summary of Electrical/Environmental Characteristics
    Reserve Power
    One or two optional Reserve Power Battery and Chargers (HPFBs) can be connected to the Strata 
    DK14 power supply to maintain normal operation during a power failure. The estimated battery 
    time for one or two HPFBs is shown below.
    Notes
    lReserve power time varies with system call traffic.
    lAC power must be available when HPFB is first installed.
    lHPFB recharge time is 48 hours per HPFB.
    Power Failure Interface
    The Strata DK14 KSU provides an interface for a dedicated backup standard telephone during an 
    AC input power failure. If the system AC input power fails, the backup telephone will 
    automatically connect to the CO1 line. This feature is independent of the HPFB.
    DK14 Primary Power
    Input AC
    AC frequency
    Power
    AC input current115VAC 
    ± 10VAC
    50/60 Hz
    DK14 - 46 watts maximum
    
    						
    							Strata DK14
    Maximum Line/Station Configurations
    Strata DK General Description     5/995
    Music-on-Hold (MOH) Interface
    Customers can connect their own MOH source to this interface. The source can also feed external 
    page speakers and telephone speakers with Background Music (BGM).
    Paging Interface
    This 600-ohm interface can support a Toshiba External Speaker (HESB) or a customer-supplied 
    amplifier and speaker for Paging, Night Ringing over Page, and BGM applications.
    Flexible Relay Contacts
    A relay contact can be programmed to either mute BGM during a page announcement over 
    external speakers, to operate a device—such as an answering machine or ringing bell—during the 
    Night Mode, or to provide on-off control for a MOH source.
    Maximum Line/Station Configurations
    The maximum line and station configurations for DK14 are shown in Ta b l e  3.
    Table 3 CO Lines and Station Ports
    Network Requirements
    Network requirements of station/line PCBs and interface cards are summarized in Table 37 on 
    Page 110.
    DK14 SystemCO Line PortsDigital PortsStandard
    Telephone Ports1
    1. Standard telephone ports do not support MW lamps on standard telephones.Basic KSU240 or 2
    Expanded KSU360 or 2
    Expanded KSU480 or 2 
    						
    							Strata DK14
    Functional Block Diagram
    6Strata DK General Description     5/99
    Functional Block Diagram
    Figure 3 shows the Strata DK14 KSU PCBs and the available lines, stations and peripherals. Basic 
    voltage and cabling information is also included.
    Figure 3 Functional Block Diagram
    SMDR
    PrinterTOSHIBA
    Standard Telephone
    Stand-alone
    Data Interface
    Shared
    Printer
    DIUPOWERREADYCONNECTTOSHIBA
    Digital Telephone
    and Add-on Module
    Digital Telephone
    and Add-on Module
    MOH/BGM Source
    DDCB
    MDFB
    AMP
    Digital TelephoneSpeaker
    Door Phones and Lock Control
    600W
    Night Bell, BGM Mute, or
    MOH (Control Relay)
    AC Input
    Battery Connector
    115 ± 10VAC (0.7 AMP)
    50/60 Hz
    HPFB
    Battery
    and Charger
    (first)
    HPFB
    Battery
    and Charger
    (second)
    NoteOne or two optional HPFB 
    reserve power units may be 
    installed.
    Power Failure
    Telephone
    Loop Start Lines
    • FIC: 02LS2
    • REN: 0.3 B
    Central Office/
    Centrex/PBXRJ11C/
    RJ21X
    RJ14CLine 1
               
    Line 2CO1 PFT
    CO2RJ11C
    Modular Jack
    QCDU2A  (first/optional)2 — Digital Telephone CKTS
    1 — Loop CO Line CKT
    CO3, RJ11C
    CO4, RJ11C
    Line 3
    Line 4
    QSTU2A (optional)2 — Standard
            Telephone CKTS 
    WSIU (optional)DK Admin, SMDR, SMDI 
    or CLID Interface CKT
    3-pair Modular Interface
    FAX
    TOSHIBA
    Digital Telephone
    With RPCI
    Page
    Output
    Relay
    Contact
    25-pair Amphenol Connector
    RS-232 Port 1RS-232 Port 2
    QPSU8A2 Power Supply
    QRCU3A(optional)
    DTMF/ABR
    Receivers (3)
    KSU Main Circuit Board(standard)
    4 — Digital Telephone CKTS
    2 — Loop CO Line CKTS
    RCA Jacks
    QKYS1A(optional)
    Auto
    Attendant
    Feature Key
    2419
    QCDU2A (second/optional)2 — Digital Telephone CKTS
    1 — Loop CO Line CKT
    Caller ID Interface 
    Box (TC-1041)
    117 VAC
    1
    11
    1
    1. Customer-supplied equipment
    DK14 Key Service Unit
    X
    1
    1
    1
    1
    1 1
    1 
    						
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