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Toshiba Strata Dk14, Dk40i, Dk424 General Description Manual
Toshiba Strata Dk14, Dk40i, Dk424 General Description Manual
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Strata DK General Description 5/99ix Introduction This General Description provides an overview of the Strata DK telephone systems, associated hardware, system and station features. These systems include: ©Strata DK14 ©Strata DK40i ©Strata DK424 Organization This document is divided into the following major topics: ©Chapter 1 – Strata DK14 presents the Strata DK14 system overall and covers the basics of: capacities, system expansion and configuration, power requirements, technology, and maintenance. ©Chapter 2 – Strata DK40i presents the Strata DK40i system overall and covers the basics of capacities, system expansion and configuration, power requirements, technology, and maintenance. ©Chapter 3 – Strata DK424 presents the Strata DK424 system overall and covers the basics of capacities, system expansion and configuration, technology, power requirements, maintenance, and programming. ©Chapter 4 – Universal Slot PCBs provides information about Printed Circuit Boards (PCBs) that can be installed in the universal slots of the Strata DK systems. ©Chapter 5 – Stations and Peripherals describes the most recent Toshiba-proprietary stations and peripherals, customer-supplied peripherals, as well as cabling and connectors. Includes information on system tones and data interface specifications. ©Chapter 6 – Features describes the features which are available system-wide, as well as station features and shows the types of stations on which they are available. This chapter also describes the Strata DK PC Attendant Console features.

Introduction Conventions xStrata DK General Description 5/99 Conventions Related Documents/Media The following documents and CD-ROMS can be used to reference further information about the Strata DK systems. ©Digital Telephone User Guide provides all the procedures necessary to operate Toshiba- proprietary digital telephones, including Liquid Crystal Display (LCD) features. It also includes instructions for using the add-on module/DSS console. ©Digital Telephone Quick Reference Guide provides a quick reference for frequently-used digital telephone features. ©Digital Single Line Telephone User Guide provides all the procedures necessary to operate Toshiba-proprietary digital single line telephones. ConventionsDescription Note Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items. Important!Calls attention to important instructions or information. [DN]Represents any Directory Number button, also known as an extension or intercom number. [PDN]Represents any Primary Directory Number button (the extension number for the telephone). [SDN]Represents any Secondary appearance of a PDN. A PDN which appears on another telephone is considered an SDN. [PhDN] Represents any Phantom Directory Number button (an additional DN). [ ]Brackets indicate a variable button. Example: [DN] represents the actual Directory Number, such as [301]. $ULDO#%ROGRepresents telephone buttons. CourierShows a computer keyboard entry or screen display. +shows a multiple PC keyboard or phone button entry. Entries without spaces between them show a simultaneous entry. Example: Delete+ Enter. Entries with spaces between them show a sequential entry. Example: & + 8. Tilde (~) Means “through.” Example: 350 ~ 640 Hz frequency range. See Figure 10Grey words within the printed text denote cross-references. In the electronic version of this document (Strata DK Library CD-ROM or FYI Internet download), cross-references appear in blue hypertext.

Introduction Related Documents/Media Strata DK General Description 5/99xi ©Electronic Telephone User Guide explains all the procedures necessary to operate Toshiba- proprietary electronic telephones, including all LCD features. Does not apply to the Strata DK14 system. It also includes instructions for using the electronic DSS console. ©Electronic Telephone Quick Reference Guide provides a quick reference for frequently- used electronic telephone features. Does not apply to the Strata DK14 system. ©Standard Telephone User Guide explains all the procedures necessary to operate rotary dial and push-button standard telephones. ©Strata AirLink External Wireless Handset User Guide shows how to use the wireless handset configured to Strata DK telephone system Strata DK telephone system and many non- Toshiba systems. ©Strata AirLink External Wireless Quick Reference Guide contains instructions for operation of commonly used Strata AirLink External Wireless Handset features. ©Strata AirLink Integrated Wireless Handset User Guide shows how to use the wireless handset configured to digital ports of the Strata DK telephone system. ©Strata AirLink Integrated Wireless Quick Reference Guide contains instructions for operation of commonly used Strata AirLink Integrated Wireless Handset features. ©System Administrator Guide gives instructions for the System Administrator to manage the system. Contains instructions for Station Relocation, System Speed Dial, and other features only activated by the System Administrator. ©PC/Data Interface User Guide explains all the procedures necessary to operate stand-alone data interface units in the data mode for printer sharing and modem pooling. Also covers connection to a PC with a Telephone Application Programming Interface (TAPI). ©Cordless Telephone User Guide provides instructions on using the DKT2004-CT cordless digital telephone as a single unit or in conjunction with a digital telephone. ©PC-DKT User Guide provides installation and operation information for the Personal Computer Digital Key Telephone system. ©Strata DK Feature Description Manual describes each feature associated with the Strata DK424, DK40i and DK14. Also provides descriptions of compatible Toshiba-proprietary telephones and peripherals. ©Keyprint 2000 User Guide provides instructions for the Keyprint 2000 software printing package which allows you to print and store custom button label keystrips for Strata DK 2000- series 10-button or 20-button digital telephones, 20-button add-on modules, and 60-button digital DSS consoles. ©Strata DK Programming Manual provides all instructions necessary to program the system and system record sheets, including ACD. ©Strata DK Installation & Maintenance Manual provides installation instructions for configuring and installing the Strata DK14, DK40i and DK424. It also includes T1/DS-1 interface installation and configuration instructions, as well as fault finding flowcharts to troubleshoot the systems. An ACD Section provides instructions for installing ACD into the Strata DK424. ©Strata AirLink External Wireless System Installation Guide provides step-by-step hardware and software installation instructions. It includes examples of system configurations, information on performing a site survey, and troubleshooting techniques. ©Hospitality Management Information System (HMIS) General Description provides an overall view of the system’s hardware, software, applications and features. The HMIS is a PC-

Introduction Related Documents/Media xiiStrata DK General Description 5/99 based solution, designed to meet the specific operational needs of small- to medium-sized hotel/motels and includes both the PC and software. ©Hospitality Management Information System (HMIS) User Guide describes the product’s many software features and gives step-by-step instructions for using them. ©Strata DK Library CD-ROM enables you to view, print, navigate and search publications for Strata DK14, DK40 and DK424 digital business telephone systems. It also includes Strata DK424 ACD Documentation, including the Strata DK424 Call Center Solutions General Description, ACD Agent Guide, ACD Supervisor’s Guide. ACD Installation and Programming instructions are included in the Strata DK Installation and Maintenance Manual and Programming Manual. ©Strata DK HMIS CD-ROM contains a copy of all HMIS documentation/bulletins and enables you to view, print, navigate and search publications. ©StrataControl CD-ROM contains the StrataControl software, that enables viewing, downloading, editing, and uploading Strata DK programmed data on a PC. This software also provides a method of creating custom lists and user guides based on information from the Strata DK system.The CD-ROM contains the StrataControl User Guide. ©DKQuote CD-ROM contains the DKQuote application and the DKQuote User Guide, that shows how to use this interactive software to assist you with Strata DK Systems configuration and pricing worksheets. ©DKAdmin/DKBackup CD-ROM includes the programs that let you custom program and/or update the Strata DK14/DK40/DK424 with a user-friendly PC display. The CD-ROM also contains the DKAdmin/DKBackup User Guide, that explains how to use the DKAdmin/ DKBackup interactive software applications. The current version does not support DK40i. The following documentation and media applies to the Strata DK424 system only. ©Strata DK424 Call Center Solutions General Description provides a system overview, including hardware and feature information. Highlights the technology employed in operating the ACD Strata DK424 system. ©ACD Agent Guide provides step-by-step procedures for using ACD agent features. ©ACD Supervisor Guide provides instruction on how to use the ACD supervisor features. ©Insight DK CD-ROM which includes training, all Insight DK documentation, Insight DK software and the upgrade to Insight DK Plus, and Demo software. ©Insight DK Installation Guide explains how to set up the network, install the server software, install clients and explains how the data files are organized. ©Insight DK Supervisor Guide provides instructions for using the Strata DK Insight and Insight DK Plus MIS for the Supervisor of a call center. Instructions for creating and using Real Time Displays, Reports, Alarms, and Wallboards are also included. ©Insight DK inView Quick Reference Guide provides instructions for viewing and customizing the on-screen wallboard and displays of the real time call center data. ©PC Attendant Console User Guide explains how to operate the PC Attendant Console. ©PC Attendant Console Quick Reference Guide provides a quick reference for frequently- used PC Attendant Console features. ©Call Center Viewer User Guide describes how to install and operate the Call Center Viewer application on a PC. It explains how to view and customize ACD group and agent status data. ©Software MIS (SMIS) Supervisor Manual provides descriptions, examples, and instructions on using the Software MIS application.

Strata DK General Description 5/991 Strata DK141 This chapter provides an overview of the Strata DK14 System and its capacities. The Strata DK14 Base Key Service Unit (KSU) is a compact system that provides many of the features offered by much larger systems. The Strata DK14 KSU is designed for convenient wall-mounting and occupies very little space (see Figure 1 and Ta b l e 1). At maximum configuration, the Strata DK14 provides up to 10 station ports, that can be used for up to 8 digital telephones (including the cordless telephone), up to four Central Office (CO) lines can be accommodated, and two standard telephone devices. The Strata DK14 can be upgraded with these optional peripherals: ©Music-on-hold (MOH) source ©Background Music (BGM) source ©Night bell ©Amplifier/speaker for external page Also, any two of the following optional RS-232 interfaces can be added as needed: ©Caller ID (CLID) ©Station Message Detail Reporting (SMDR) ©Simplified Message Desk Interface (SMDI) for Voice Mail ©DKAdmin (TTY) Interface Table 1 KSU Specifications UnitWeightHeightWidthDepth Key Service Base Unit 5.7 lbs. (2.59 kg)16.4 inches (416 mm)10.0 inches (254 mm)3.0 inches (76 mm) AC DC 2186 Figure 1 Base Key Service Unit (KSU)

Strata DK14 KSU Architecture 2Strata DK General Description 5/99 KSU Architecture The Strata DK14 KSU contains the main processor, operating software, circuitry and the following components (see Figure 2). Figure 2 KSU Interior Digital Telephone/Central Office (CO) Line Circuits The main PCB (WMAU) has four integrated circuits that can connect to digital corded and/or cordless telephones, stand-alone data interface units (PDIU-DSs), and digital door phone/lock control units (DDCB). Each of the digital telephones can support a PC Data Interface Unit (RPCI- DI) or up to two Add-on Modules (DADMs). It does not support a DDSS console. Two circuits for loop start CO lines are built into the main PCB. Each line can be programmed for Dual-tone Multi-frequency (DTMF) or dial pulse signaling. It includes a switch to control potential excess volume from a nearby private branch exchange (PBX) or CO. Built-in gas tubes help protect each circuit from lightning. Each line supports Caller ID when optional equipment is added. J15QSTS1A J1 J11J4 J14 J6 J8 J1 F.G. STU STU J7 J5 WARNINGHazardous voltage inside ! If servicing required, remove A.C. cord. HPFB6 QCDU2A QKYS J2 J10J20J3 J21J4 J1 SW101 CO4 SIO 1 SIO 2 DC BATT QRCU3A Component Side CO2 J6-25 Pair Amphenol Jack (female) for Telephone Tip/Ring and Relay Contact CO3 CO1 PFT, RJ11 Modular Jack6-wire RJ11 Modular Jacks6-wire RJ11 Modular Jack 1 or 2 HPFB reserve power units System Frame Ground Bar AC DC QCDU2A MOH JackMOH Volume Control 600 ohm PageNot Used F.G. J9 J1 0 PAD 3 SW101 SW1 190 130 J2 STUJ12 J3 STUJ13QSTU2A QSTS2A VR701 J22 2364 WSIU1A 0 PAD 3

Strata DK14 Optional Printed Circuit Boards Strata DK General Description 5/993 Optional Printed Circuit Boards Central Office Line/Digital Telephone Interface Unit (QCDU2) The QCDU2 provides one loop start CO line circuit and two digital telephone circuits. It interfaces with digital corded and/or cordless telephones, RPCI-DIs, ADMs connected to the corded telephones and PDIU-DSs, and door phones. The DK14 supports up to six door phones. It does not support a DDSS console. Up to two QCDU2 PCBs can be added to the DK14. Each line supports Caller ID when optional equipment is added. Standard Telephone Interface Unit (QSTU2) The QSTU2 provides two standard telephone circuits for two-wire devices such as standard telephones, Auto Attendant devices, alternate BGM source connection, voice mail machines, and facsimile machines. DTMF Receiver/ABR Tone Detector Unit (QRCU3) The QRCU3 enables the Strata DK14 to recognize Dual-Tone Multi-Frequency (DTMF) tones generated by a standard telephone or any other device connected to a QSTU3 standard telephone circuit. It is also required for Direct Inward System Access (DISA) calls and built-in Auto Attendant. The QRCU3 enables busy tone detection for Automatic Busy Redial. Auto Attendant Feature Key (QKYS1) The QKYS1 plugs into the QRCU3 option PCB to support built-in Auto Attendant. Serial Interface Board (WSIU1) The WSIU1 provides two serial interface ports for up to two of the following devices: ©Caller ID interface box ©SMDR Call Accounting device ©SMDI Voice Mail Interface ©PC with DKAdmin or external modem

Strata DK14 Power Supply 4Strata DK General Description 5/99 Power Supply The power supply generates +5VDC and +24VDC for the entire system. Ta b l e 2 for a summary of electrical/environmental characteristics. Table 2 Summary of Electrical/Environmental Characteristics Reserve Power One or two optional Reserve Power Battery and Chargers (HPFBs) can be connected to the Strata DK14 power supply to maintain normal operation during a power failure. The estimated battery time for one or two HPFBs is shown below. Notes lReserve power time varies with system call traffic. lAC power must be available when HPFB is first installed. lHPFB recharge time is 48 hours per HPFB. Power Failure Interface The Strata DK14 KSU provides an interface for a dedicated backup standard telephone during an AC input power failure. If the system AC input power fails, the backup telephone will automatically connect to the CO1 line. This feature is independent of the HPFB. DK14 Primary Power Input AC AC frequency Power AC input current115VAC ± 10VAC 50/60 Hz DK14 - 46 watts maximum

Strata DK14 Maximum Line/Station Configurations Strata DK General Description 5/995 Music-on-Hold (MOH) Interface Customers can connect their own MOH source to this interface. The source can also feed external page speakers and telephone speakers with Background Music (BGM). Paging Interface This 600-ohm interface can support a Toshiba External Speaker (HESB) or a customer-supplied amplifier and speaker for Paging, Night Ringing over Page, and BGM applications. Flexible Relay Contacts A relay contact can be programmed to either mute BGM during a page announcement over external speakers, to operate a device—such as an answering machine or ringing bell—during the Night Mode, or to provide on-off control for a MOH source. Maximum Line/Station Configurations The maximum line and station configurations for DK14 are shown in Ta b l e 3. Table 3 CO Lines and Station Ports Network Requirements Network requirements of station/line PCBs and interface cards are summarized in Table 37 on Page 110. DK14 SystemCO Line PortsDigital PortsStandard Telephone Ports1 1. Standard telephone ports do not support MW lamps on standard telephones.Basic KSU240 or 2 Expanded KSU360 or 2 Expanded KSU480 or 2

Strata DK14 Functional Block Diagram 6Strata DK General Description 5/99 Functional Block Diagram Figure 3 shows the Strata DK14 KSU PCBs and the available lines, stations and peripherals. Basic voltage and cabling information is also included. Figure 3 Functional Block Diagram SMDR PrinterTOSHIBA Standard Telephone Stand-alone Data Interface Shared Printer DIUPOWERREADYCONNECTTOSHIBA Digital Telephone and Add-on Module Digital Telephone and Add-on Module MOH/BGM Source DDCB MDFB AMP Digital TelephoneSpeaker Door Phones and Lock Control 600W Night Bell, BGM Mute, or MOH (Control Relay) AC Input Battery Connector 115 ± 10VAC (0.7 AMP) 50/60 Hz HPFB Battery and Charger (first) HPFB Battery and Charger (second) NoteOne or two optional HPFB reserve power units may be installed. Power Failure Telephone Loop Start Lines • FIC: 02LS2 • REN: 0.3 B Central Office/ Centrex/PBXRJ11C/ RJ21X RJ14CLine 1 Line 2CO1 PFT CO2RJ11C Modular Jack QCDU2A (first/optional)2 — Digital Telephone CKTS 1 — Loop CO Line CKT CO3, RJ11C CO4, RJ11C Line 3 Line 4 QSTU2A (optional)2 — Standard Telephone CKTS WSIU (optional)DK Admin, SMDR, SMDI or CLID Interface CKT 3-pair Modular Interface FAX TOSHIBA Digital Telephone With RPCI Page Output Relay Contact 25-pair Amphenol Connector RS-232 Port 1RS-232 Port 2 QPSU8A2 Power Supply QRCU3A(optional) DTMF/ABR Receivers (3) KSU Main Circuit Board(standard) 4 — Digital Telephone CKTS 2 — Loop CO Line CKTS RCA Jacks QKYS1A(optional) Auto Attendant Feature Key 2419 QCDU2A (second/optional)2 — Digital Telephone CKTS 1 — Loop CO Line CKT Caller ID Interface Box (TC-1041) 117 VAC 1 11 1 1. Customer-supplied equipment DK14 Key Service Unit X 1 1 1 1 1 1 1