Toshiba Strata Dk14, Dk40i, Dk424 General Description Manual

							Features
Station Features
Strata DK General Description    5/9997
Modular Headset
Digital telephones may be optionally equipped with a modular headset jack by installing an HHEU 
PCB.
Off-hook Call Announce (OCA)
OCA allows a station user to send a voice announcement to a busy digital or electronic telephone. 
The call must be directed to a station’s [PDN] or [PhDN]. OCA will not occur when the called 
station is not the owner of the dialed [PDN] or [PhDN]. Only the [PhDN] owner telephone can 
receive OCA on calls to the [PhDN].
In order for a station to receive OCA, the station must be assigned with OCA-receive capability in 
the system database. Depending on system programming and hardware availability, the called 
station can receive OCA in one of the following ways:
Handset Mode
An OCA announcement can be sent through the handset receiver to called party who is off-hook 
and engaged in a conversation. Only digital telephone sets can have this feature. If the called 
party’s station has been programmed with Handset Mode and OCA-receiving capability, an OCA 
warning tone (optional) and announcement can be sent to through the handset. The Cordless DKT-
2004-CT will also receive the warning tone and announcement.
The called station user, while off-hook and engaged in a conversation, will hear the outside talking 
party and the OCA calling party, but the outside talking party cannot hear the OCA calling party. 
The called station user can hold down the 
0LF button to respond and talk to the OCA calling party 
through the handset; the outside talking party will not hear the response.
A digital telephone feature button can be programmed to work with “push-on/off” action. When 
“push-on/off” is used, the outside party will hear MOH, if installed, when the called party talks 
back to the OCA party; otherwise, the outside party hears nothing when excluded from the talk 
path. Receiving handset OCA calls is available to digital telephones only; no special hardware 
additions are required.
The DKT2001 telephone can receive handset OCA annoucements, but the user cannot respond, 
since the DKT2001 does not have 
0LF button.
Speaker Mode
An OCA announcement can be sent through the speaker to a called party who is off-hook and 
engaged in a conversation. The called phone user must be equipped with a digital telephone with 
the optional DVSU PCB and the station must be programmed for OCA-receiving capability. The 
Cordless DKT-2004-CT telephone is not compatible with Speaker OCA.
The called station user can respond to the OCA caller by talking into the telephone’s microphone. 
With more than one party connected, two-way simultaneous conversations are possible. However, 
the RPCI PC/Data Interface cannot be used if speaker mode OCA is installed or vice versa. 
Electronic telephones are compatible with speaker OCA (optional hardware is required).
On-hook Dialing
Digital and electronic telephone users can dial calls without lifting the handset, freeing their hands 
for other tasks. System dial tone, dial pulsing, ringing, and the voice of the answering party are all 
heard over the telephone speaker. The handset does not need to be lifted until after the party 
answers, and on speakerphone models does not need to be lifted at all. 
						

							Features
Station Features
98Strata DK General Description    5/99
Personal Computer Interface (RPCI-DI)
An optional PC interface unit that replaces the normal digital telephone base and provides the 
telephone with simultaneous computer-telephone interface and voice/data features as described in 
“Integrated PC Interface (RPCI-DI)” on Page 53.
Pooled Line Buttons
A group of CO lines can appear under one button on digital and electronic telephones. The system 
can support up to 16 line groups. A station can have up to four buttons for the same group for 
handling calls in the same group. Pooled and single appearing line buttons are designed for use 
with loop and ground start lines, not Tie, DID, DNIS, or ANI lines.
Private CO Lines
The system can be programmed to allow certain “private” CO lines to appear only on one digital or 
electronic telephone and is accessible only by that station.
Push-button Dialing
All Toshiba telephones are equipped with push-button dial pads.
Release Button
Users can complete a transfer or disconnect from a call and become idle just by pressing an 
optional 
5HOHDVH button on their digital telephones; going on-hook or pressing the hookswitch is 
not required. This feature is useful for headset-equipped stations.
Release/Answer Button
The 5HOHDVHDQG$QV button enables a station user that is talking on a call to release and 
transfer or disconnect the active call and automatically answer a new incoming call. This is useful 
for DSS console’s telephones or stations that must process many incoming calls.
Remote Retrieval of Held/Parked Calls
Calls placed on hold or parked by a station can be picked up selectively by another station by 
pressing a feature button or dialing an access code.
Repeat Last Number Dialed
The last number dialed by a digital or electronic telephone is stored in system memory, and may be 
redialed automatically by accessing a CO line and pressing the 
5HGLDO button or dialing an access 
code. 
Ringing Line Preference
A digital or electronic telephone user with this programmable-by-station feature can answer an 
incoming CO, DID, or Tie line call ringing at their station just by lifting the handset or pressing the 
6SNU button, without having to press the button associated with the line.
Saved Number Redial
After dialing a telephone number, a digital telephone user can “save” the number by pressing an 
optional feature button. The system will automatically redial the saved number when the user 
accesses a [DN] or CO line and presses the button again. 
						

							Features
Station Features
Strata DK General Description    5/9999
Speed Dial Buttons
This feature enables digital station users to dial telephone numbers with the push of a button. 
Standard telephones can dial System and Station Speed Dial numbers with access codes. There are 
two types of Speed Dial buttons:
©Station Speed Dial Buttons – Station users can store their own personal telephone numbers 
on Station Speed Dial buttons. Each button uses one of the assigned 40 station speed dial 
number storage locations.
©System Speed Dial Buttons – A designated station user can store numbers for System Speed 
Dial buttons, which can be assigned to any digital or electronic telephone. For the number of 
available system speed dial numbers, see “System Speed Dial” on Page 81.
Telephone Application Programming Interface (TAPI) Compatibility
The DK can interface with computer applications which conform to the Microsoft Windows TAPI 
format. TSPI software, which allows the DK to communicate with TAPI applications, is bundled 
with the RPCI in the form of a 3-1/2” IBM-compatible disk. 
The TAPI connection is made with a customer-supplied RS-232 cable connected to a 
communication port on a PC and through a DKT2000-series digital telephone with an installed 
RPCI. The PC must be able to run Microsoft Windows software.
Timed Reminders
Five separate “reminders” (i.e., a tone which sounds at a preset time) can be set at any telephone to 
ring only once or at the same time daily.
Toll Restriction Override Code Revision
Privileged digital telephone stations can change Toll Restriction Override Codes.
User Programmable Feature Buttons
This feature enables digital and electronic telephone users to program their personal Speed Dial 
buttons with codes to access features and/or dial telephone number. As many as 20 digits and 
button functions—such as Hold, [PDN] access, and Conference/Transfer (2 digits each)—can be 
stored. More than one feature can be linked under one button to allow functions like placing a line 
on hold and accessing the Page system with the touch of one button. 
						

							Features
Station Features
100Strata DK General Description    5/99
Table 35 Station Features by Station Type 
FeatureDKTDKT2001Digital 
WirelessCordlessEKT1ST & Analog 
WirelessStandard 
Feature
Account Code Button X X X X X
Account Code Revision X X X X
Add-on Module (DKT2000-series only) X
ANI/Caller ID X
2XX2
Alert Signal Button X X X
Automatic Busy Redial (ABR) X X X X X X3
Automatic Callback (ACB) X X X X X X X
Automatic Hold X X X X X
Automatic Line Selection X X X X X X
Background Music with Station Control  
3XX X X
Busy Override (receive) X X X X X
Receive over Handset/Headset X X X X X
Busy Station Transfer/Busy Station Ringing X X X X X X X
Call Forward:X
All Calls X X X X X X X
Busy X X X X X X X
No Answer X X X X X X X
Busy/No Answer X X X X X X X
Fixed X X X X X X
External Call X X X X X X X
Call Park Orbits:X
Park/Page X X X X X X X
Auto Park/Page X
2X 2X
Orbit Lists X2X 2X
Call Pickup:X
Night Bell X X X X X X
Tenant Ringing Lines (4-Groups) X X X X X X X
Station Groups (20-Groups, All Call Types) X X X X X X X
Any Ringing Line X X X X X X X
Directed Station (All Call Types) X X X X X X X
Held CO Lines (Selectively) X X X X X X X
Door Phone X X X X X X X
Parked Call X X X X X X X
External Page X X X X X X X
Call Transfer with Camp-on X X X X X X X
Call Transfer Immediate X
Call Transfer Recall X X X X X X X
Centrex/PBX Compatible X X X X X X X
CO/Centrex Feature Buttons X X X X X
Conferencing X X X X X X X
Continuous DTMF Tones X X X
Data Call
 Button 4X
Direct Station Selection Buttons X X X
Direct Station Selection Console Features X X X
Directory Number Buttons X X X X X
DISA Security Code Revision X X X
Distinctive Ringing - CO vs. Station  X X X X X
Distinctive Ringing - Station (for CO calls) X X X X X
DKT – Digital Telephone
EKT – Electronic Telephone
ST – Standard Telephone 
						

							Features
Station Features
Strata DK General Description    5/99101
Do Not Disturb (DND) X X X X
Do Not Disturb Override (receive) X X X X X
DP/DTMF Mode Change X X X X
Exclusive Hold X X X X X
Executive Override X X X X X X X
Feature Prompting with Soft Keys X
“Flash” Ability X X X X X X X
Flexible Buttons X X X X
Handsfree Answerback X X X
Headset Interface 
3XXXX
Headset Receiver Volume Control 3XXX X
Hearing Aid Compatible X X X X X X
LED - Distinctive Indications X X X X
LED - Dual Colors XX
Liquid Crystal Display X X X X
Message Waiting Indication X X X X X X
3X
Multiple Message Waiting X X X X X X
Microphone Control Button (fixed) X X X
Microphone Sensitivity Control by User X
Modem Button XX
Modular Handset and Line Cords X X X X
Modular Headset\Loud Ringing Bell Interface X X
Night Lock X X X
Night Transfer X X X
Off-hook Call Announce - Handset Mode X X
5XX X
Off-hook Call Announce - Speaker Mode X X
Off-premise StationX
On-hook Dialing X X X
Page Access X X X X X X
PC Interface - Telephone Application Program 
Interface (TAPI) Compatibility X
Phantom Message Waiting Indication X X X X
Pooled Line Buttons X X X X
Private CO Lines X X X X X
Push-button Dialing X X X X X X
Release Button X X X X
Release/Answer Button X X X X
Remote Retrieval of Held/Parked Calls X X X X X X X
Repeat Last Number Dialed X X X X X X
Ringing Line Preference X X X X X
Saved Number Redial X X X X
Speed Dial Buttons X X X
Timed Reminders X X X X
Toll Restriction Override Code Revision X X X X
Two CO Line Conference X X X X X X
6X
User Name Display X X X X X
User Programmable Feature Buttons X X X X
1. Does not apply to DK14.
2. For LCD EKTs and DKTs.
3. Standard on DK424; optional on DK14 and DK40i.
4. May require customer-supplied hardware.
5. The DKT2001 can receive handset OCA, but cannot respond (no 
0LF button).
6. Not applicable on DK14 or DK40i. DK424 requires software Release 3.2 or higher.
Table 35 Station Features by Station Type (continued)
FeatureDKTDKT2001Digital 
WirelessCordlessEKT1ST & Analog 
WirelessStandard 
Feature 
						

							Features
PC Attendant Console Features
102Strata DK General Description    5/99
PC Attendant Console Features
The Strata DK PC Attendant Console (DK-PCATT) offers many new features, not available on the 
older model DK Attendant Console (see Table 36 on Page 108). Additionally, it offers most of the 
features available on digital telephones and the older DK Attendant Console. Most features can be 
operated either from the DK-PCATT-KB keyboard or from a PC mouse.
NoteFor minimum requirements and an illustration of the DK-PCATT screen, see “PC 
Attendant Console (DK-PCATT)” on Page 57.
The following describes specific console features that are available to DK-PCATT users.
Answer Button
Automatically answers the next ringing call based upon the system defined priority (incoming CO, 
recall, transferred, etc.—see Answer Priority). Multiple ringing calls are automatically queued to 
the 
$QVZHU button. The system can prioritize on a first-in first-out (FIFO) basis, or according to 
the priority defined by the user with the Answer Priority feature.
Answer Priority
Enables the $QVZHU button to answer multiple ringing calls in a priority sequence. The priority 
sequence is programmable except for emergency calls, which are always the highest priority. The 
program default priority sequence is (highest to lowest) Emergency Call, Park Orbit Recall, 
Transfer Recall, Hold Recall, Transferred to “O” Call, Incoming CO Line Call, Internal “O” 
Operator Call, Internal to Operator Directory Number [DN] Call.
Answer Prompting
When an incoming call rings the console, the screen displays can display prompts for answering 
the various CO line or DNIS call. These prompts are stored from the console.
Attendant Conference Setup
This enables the Attendant to set up a conference call with up to four members. Conference 
members can be another console, station, or CO line user. The conference can be originated by the 
Attendant or requested by a station user or outside party.
Auto Day/Night Mode Switching
The DK-PCATT can automatically switch the Strata DK between Day, Day2, and Night modes, 
according to the time of day and day of week. Parameters are programmed from the attendant 
console. With automatic mode switching, the 
1LJKW7UDQVIHU button does not have to be 
pressed. Automatic mode switching is only available with a DK-PCATT and is not a standard 
system feature of the Strata DK.
Auto Dialing
When Auto Dial is on, the DK-PCATT can search for names and numbers in the directory, and 
then automatically dial the number. If Auto Dial is off or no match is found, the Attendant can use 
the directory and press a button to call a party or enter a number to be dialed.
Busy Lamp Field (BLF) Display
The console screen shows station status (busy/idle), so the Attendant can see who is busy. BLF 
data displays in the directory area of the screen, either with or without station names. 
						

							Features
PC Attendant Console Features
Strata DK General Description    5/99103
Call Waiting Count
The number of calls waiting to be answered in the attendant console answer queue is displayed and 
constantly updated.
Color CRT Display
Console text information is displayed on the monitor screen in full color. Various colors indicate 
different status or conditions, making them more distinguishable to the Attendant.
Dial “O” For Attendant
Up to four attendant consoles can be installed per system. To call any available console, station 
users dial O. To call a specific console, dial the specific console [DN].
Dial Outside Number For Station User
The Attendant can access a CO line and dial an outside destination number for a station user. To do 
this, the Attendant must be in the talk state with a station user, an outside caller, or a caller on an 
incoming Tie trunk.
Direct Station Selection (DSS)
The Attendant can make direct station calls or transfers by pressing a button, or pointing and 
clicking the mouse button on the station name or number on the internal directory screen.
Directory Display and Dialing
The directory listing area of the screen can display both names and numbers of internal station 
users. The Attendant can point and click on a name to automatically dial the number. 
©The Internal Directory displays the names, directory numbers, and station status (busy/idle) of 
station users and ACD groups. This facilitates quick and easy call processing, primarily 
transfer of incoming calls. 
©A scroll bar enables the Attendant to quickly scan all of the names in the directory listing.
DTMF Signaling from Dial Pad
The Attendant can press a button to send DTMF tones from the dial pad. DTMF tones are used to 
signal external devices such as voice mail, auto attendants, answering machines, etc.
Emergency Calls
Emergency calls from internal stations that arrive at an attendant console receive higher priority 
call treatment than other calls. Emergency calls display in the incoming call area of the screen. If 
the call is placed on hold, hold time appears in red to highlight this call for quick retrieval.
Emergency Page
An attendant console equipped with an assigned (PHUJHQF\3DJH button can Page the All Call 
Page group. The Page sounds over the speakers of all idle telephones in the All Call Page group, 
but does not sound over the external paging speakers. 
						

							Features
PC Attendant Console Features
104Strata DK General Description    5/99
Feature On-Line Help
On-line Help provides feature instructions at the touch of a button or a click of the mouse. It 
functions the same as other Windows PC applications. On-line Help provides more details than the 
Soft Key feature prompts. For even more detailed explanations and instructions, refer to the Strata 
DK PC Attendant Console User Guide
.
Feature Prompting with Soft Keys
Feature Prompting with Soft Keys provides access to various console features. On-screen 
instructions and Soft Key functions change according to the state of the Attendant Console.
Examples are:
©Sending a message waiting indication to a station
©Breaking into an ongoing conversation
©Performing a transfer, conference, or voice page
Flexible Programmable Buttons
There are 16 flexible buttons on the display screen which can be programmed with a variety of 
feature assignments, trunk access, or as Incoming Call (In) buttons.
Headset Operation
In addition to the handset, the console can be used with a headset. The headset can be plugged into 
the RATI attendant console interface unit.
Hold Button
When the Hold
 button is selected, the current call is placed on hold. If the call is not answered 
within a preprogrammed time period, the Attendant is reminded by an on-screen ring indicator.
Hold Timer Display
The timer information screen shows the amount of time each call has been on hold. This serves as 
a reminder for the Attendant, ensuring that the held calls will not be ignored or forgotten. Also, the 
color indicates whether the call is on Hard Hold, Consultation Hold, Supervised Hold, or 
Emergency Call Hold.
Incoming Call Identification
This feature enables selective answering of all categories of calls to the Attendant (internal [DN], 
transferred, park recall, hold recall, transfer recall, emergency, operator, and incoming CO for all 
16 CO line groups). The Attendant can select and answer calls in the incoming call display area, 
instead of using the Answer button. Thus, the Attendant can override the FIFO or priority order 
established by the Answer button and the Answer Priority feature.
Incoming Call Statistics
The DK-PCATT collects incoming call statistics, such as the number of calls received per hour, 
total talk time (in seconds) per hour, total incoming talk time per hour, total waiting time (in 
seconds) in queue per hour, and the maximum number of calls in queue each 15-minute interval. 
The data is stored on disk for display or printing. Today’s data can be displayed on screen and the 
previous day’s data can be printed. 
						

							Features
PC Attendant Console Features
Strata DK General Description    5/99105
Interposition Call Transfer
This feature allows calls to be transferred from one attendant console to another.
Join Button
Allows the Attendant to connect an incoming call with an outside party on hold or an internal 
station. Rather than transferring the call, the Attendant presses the Join
 button to create a 
temporary conference from which the Attendant can drop out.
Keyboard or Mouse Operation
Most of DK-PCATT functions can be operated by clicking a mouse on screen buttons or by 
pressing the equivalent keyboard buttons. Attendants can choose the easiest method for them.
Load Sharing
In a multiple-console environment, incoming calls are distributed among the available consoles 
(up to four) on a call-by-call rotation basis, which increases efficiency and call coverage 
flexibility.
Loop Hold Display
This display lists the calls on hold and the hold time. If a call is not answered within a 
preprogrammed time, it recalls with a ring indicator and appears on the Incoming Call display.
The console can be set for Supervised loop operation, which keeps the call in the Loop display 
even after it’s transferred, enabling the Attendant to monitor it or re-enter the conversation. With 
release loop operation, the held call appears briefly in the Loop display area until it is answered by 
the station receiving the transferred call. Then it disappears from display.
The Attendant can type a note, such as who the call is for, the caller’s name, etc., while still 
connected to the call. This note is associated with the call so that Attendant can provide personal 
attention to each caller.
Message Center
The Attendant can use the DK-PCATT keyboard to enter a message into the message database. 
When a message is entered, the station’s message light is automatically lit. At a later point, the 
station user can press 
0VJ and call the Attendant. If the station is an LCD phone, the display will 
show that the Attendant called. Once the station user is connected with the Attendant, the 
Attendant can display a list of messages for that caller and read them back.
Multi-tasking
The Strata DK-PCATT software runs as a standard Windows application. Toshiba recommends 
using a dedicated PC for the console to maximize response time and efficiency. However, other 
applications can be run simultaneously on the same PC, enabling the Attendant to use the PC for 
multi-tasking purposes.
When call traffic is light, the PC can toggle from the Attendant Console mode to another 
application. If a call is received while in another application, the PC can immediately switch back 
to Attendant Console mode to handle the ringing call. The DK-PCATT can be set to toggle 
automatically (Auto Activate on) or manually. 
						

							Features
PC Attendant Console Features
106Strata DK General Description    5/99
Name or Number Dialing
The DK-PCATT directory can include individuals who do not have stations within the system. 
This accommodates personnel located off-site (in other facilities, working at home, etc.). The 
directory can include information on reaching these people. It also provides an area for entering 
messages for them. 
The Attendant can use the directory to select parties by name, number, or department. If Auto Dial 
is on, a matching name or number invokes automatic calling or transferring. A department list 
shows the names and/or numbers of people within a department.
Overflow
Calls that have been waiting in the ringing queue too long will be re-routed to another console, 
station, or answering device. This feature is controlled by the overflow timer, and can be manually 
activated by the Attendant during high-traffic conditions via the 
2YHUIORZ button.
Override
There are three different ways to override calls:
©Busy Override lets the Attendant send a tone to a busy station to signal a call is waiting.
©DND Override lets the Attendant send a tone to an idle station in the DND mode to indicate 
that an important call is coming in.
©Executive Override lets the Attendant enter an established conversation.
Position Busy Mode
This feature places the console in Unattended mode. It should only be used when multiple 
attendant consoles are sharing the load of incoming calls.
When one console is in Position Busy Mode, new calls are sent to other console(s). Held and 
unanswered transferred calls will continue to recall to the console that processed them. When the 
last console in the Attendant group is placed in Position Busy mode, the entire group is considered 
Unattended. Consoles must set Call Forward and/or Night Transfer in order for calls to be rerouted 
to another destination, such as Night Bell, alternate answer position, etc.
Release Button
This button releases the console from any connection by transferring (or extending) the call and 
placing the console in the idle state.
Speed Dial Calling
Speed dial numbers and names can be used for calling or transferring. When a speed dial name or 
location number is entered on the “active keyboard,” speed dial information displays. Up to 40 
station speed dial numbers and 100 system speed dial numbers (for RCTUB, RCTUC/D), or 800 
system speed dial numbers for RCTUE/F can be stored in the speed dial list.
From the console, the Attendant enters the names for the speed dial numbers; these names can be 
different from those entered in the system records, so the Attendant can customize them.