Panasonic Kx-Td500 Features Guide
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292 Features Guide Features GuideV(I) VPS Integration Ñ Inband Integration DescriptionThis is one of the VPS Integration features. With Inband Integration, the KX-TD500 System sends the certain information to the VPS with DTMF tones. Inband Integration can be categorized into the following two types: (a) VM Service Integration This integration works together with Call Forwarding and IRNA features. When activated, the KX-TD500 System sends the digits of the mailbox number of the called extension with DTMF tone to the VPS before connecting the caller. These digits are commonly known as the Follow-on ID. As a result, the caller who does not know the mailbox number of the corresponding extension can leave a message. (b) AA Service Integration This integration works together with AA (Automated Attendant) service of the VPS. When activated, the KX-TD500 System informs the VPS of the state of the call (busy, answered, ringing, etc.) by sending a code with DTMF tone before sending the normal call progress tone (busy tone, ringback tone, etc.). These codes enable the VPS to immediately recognize the current state of the call and improve its call handling performance. Conditions¥To utilize this feature, one of the following extension cards which sup- port the SLT interface is required: DHLC, HLC, SLC, ESLC or SLC-M Programming References System Programming................................Installation Manual, Section 4 4.3.1 Group - Trunk Group Ñ Intercept Destination, Day/Night 4.3.2 Group - Extension Group Ñ FDN Ñ Group Type Ñ Tenant No. Ñ Overflow Setting Destination, Day/Night 4.4.1 Line - Trunk Line Ñ Incoming Type Ñ Destination, Day/ Night 4.4.2 Line - Extension Line Ñ Group No. Ñ COS No. Ñ Mailbox No.
Features Guide 293 V(I)Features Guide 4.5.9 Features - VPS Integration 1/2 Ñ Integration Code Ringback Tone Busy Tone Reorder Tone DND Tone Extension Answer Extension Disconnect Confirmation Tone FWD to VM Ringback Tone FWD to VM Busy Tone FWD to Extension Ringback Tone Ñ Voice Mail Command Leave Message Get Message AA Service VM Service 4.5.9.2 Features - VPS Integration 2/2 Ñ DTMF signal duration Ñ Pause Timing before sending DTMF signal (Follow on ID) Ñ Pause Timing before sending DTMF signal (RBT, BT) Ñ Turn off control of Message Waiting Lamp Ñ ExtensionÕs mailbox number Feature ReferencesDPT Integration VPS Integration Operation ReferencesNot applicable.
294 Features Guide Features GuideV(V) VPS Integration Ñ Voice Mail (VM) Service Integration DescriptionThis is one of the VPS Integration features. With VM Service Integration, the KX-TD500 System connects the caller to a VM extension and sends the mailbox number(Follow- on ID) of the corresponding extension so that the caller can leave the message in the mailbox of the corresponding extension without knowing their mailbox number. This feature applies to the following calls: - Call Forwarding Ð All Calls to VM extensions - Call Forwarding Ð Busy to VM extensions - Call Forwarding Ð No Answer to VM extensions - Call Forwarding Ð Busy/No Answer to VM extensions - Intercept Routing No Answer (IRNA) to a VM extension - Transfer by VM Transfer button - Notification by Message Waiting Lamp System Explanation (1) Call Forwarding (All Calls, Busy, No Answer, Busy/No Answer) to a VM extension If the extension user sets Call Forwarding to a VM extension, the call directed to that extension is forwarded to a VM extension with Follow-on ID of the extension user. Outside Call ExtensionVM 1VM 2 VM XVM 3 Extension Group (VM) VPS DIL 1:1, DISA, DID, TIE C.FWD System Intercom Call
Features Guide 295 V(V)Features Guide (2) Intercept Routing No Answer (IRNA) to a VM extension If an incoming CO call directed to a certain extension is not answered within a specified period of time (IRNA timer), the call is redirected to a VM extension with Follow-on ID of the corresponding extension. Outside Call OperatorExtensionVM 1VM 2 VM XVM 3 Extension Group (VM) VPS DIL 1:1, DISA, DID, TIE C.FWD System Transfer Outside Call ExtensionVM 1VM 2 VM XVM 3 Extension Group (VM ) VPS DIL 1:1, DISA, DID, TIE IRNA System
296 Features Guide Features GuideV(V) (3) Transfer by VM Transfer button VM Transfer button is used to transfer a call to a VM extension with Follow-on ID of the corresponding extension so that the caller can leave the message in the mailbox of the destination extension user without knowing the mailbox number. (4) Notification by Message Waiting Lamp If the caller leaves a message in a mailbox, the VPS notifies the corresponding extension user that there is a message in their mailbox by turning on the Message Waiting Lamp on their extension. The extension user can listen to the message simply by pressing the red lit Message Waiting Lamp Outside Call ExtensionVM 1VM 2 VM XVM 3 Extension Group (VM) VPS DIL 1:1, DISA, DID, TIE (2) Transfer System Extension (Operator) (1) Transfer busy/no answerby VM Transfer Button
Features Guide 297 V(V)Features Guide Conditions¥IRNA of DIL 1:N calls If a DIL 1:N call (an outside call which comes in on multiple exten- sions simultaneously) is not answered within a specified period of time, the system redirects the call to the pre-determined covering extension. If a VM extension is assigned as the covering extension, the VM port automatically starts the AA (Automated Attendant) service of the VPS. ¥Mailbox Number The extension userÕs extension number is assigned as the mailbox num- ber by default and can be changed by System Programming (Section 4.5.9 Features - VPS Integration ÒExtensionÕs mailbox numberÓ in the Installation Manual). ¥Voice Mail Transfer Pressing the Voice Mail Transfer button and dialing the extension num- ber allows the extension user to transfer the call to the corresponding mailbox. In this case, Follow On ID function is available. ¥Voice Mail Transfer button This button can be assigned to a flexible (CO, DSS) button by Station, User or System Programming. ¥Data Line Security The Voice Mail extension should be set to ÒData Line SecurityÓ to achieve proper recording. ¥Busy Station Signaling The Voice Mail extension can execute the ÒBusy Station Signaling (BSS)Ó function to the busy extension. ¥Turn off Control of Message Waiting Lamp Used to determine whether the System turns off the Message Waiting lamp or the VPS does when the VPS answers the callback from the message receiver. ¥Sending out Follow-on ID after FWD Used to determine whether to send or not the Follow-on ID after an outside call is forwarded to a VM extension. ¥Sending out Follow-on ID after IRNA Used to determine whether to send or not the Follow-on ID after an outside call is redirected to a VM extension by IRNA feature. Connection References Installation..................................................Installation Manual, Section 2 2.4 Extension Cards
298 Features Guide Features GuideV(V) Programming References System Programming................................Installation Manual, Section 4 4.2.2 System - Numbering Plan Ñ (40) Message Waiting, Set/ Cancel/ Call Back Ñ (42) Call FWD/ Do Not Disturb, Set/ Cancel 4.3.2 Group - Extension Group Ñ FDN Ñ Group Type Ñ Tenant No. Ñ Overflow Setting Destination, Day/Night 4.4.2 Line - Extension Line Ñ Group No. Ñ COS No. Ñ Mailbox No. Ñ Flexible CO Key Assignment VTR(Voice Mail Transfer) 2WAY-REC (Two-way Recording) 2WAY-TRN (Two-way Transfer) LCS (Live Call Screening) LCS Cancel Ñ LCS Settings Status Operation Mode Recording Mode LCS Password 4.4.3 Line - DSS Console Ñ Flexible DSS Key Assignment VTR(Voice Mail Transfer) 2WAY-REC (Two-way Recording) 2WAY-TRN (Two-way Transfer) LCS (Live Call Screening) LCS Cancel 4.5.9.1 Features - VPS Integration 1/2 Ñ Voice Mail Command 4.5.9.2 Features - VPS Integration 2/2 Ñ Turn off control of Message Waiting Lamp Ñ ExtensionÕs mailbox number Ñ Sending out Follow on ID after FWD Ñ Sending out Follow on ID after IRNA User Programming...............................................User Manual, Section 3 [005] Flexible CO Button Assignment Station Programming...........................................User Manual, Section 2 Flexible Button Assignment Ð MESSAGE Button, Voice Mail (VM) Transfer Button
Features Guide 299 V(V)Features Guide Feature ReferencesCall Forwarding Ð All Calls Call Forwarding Ð Busy Call Forwarding Ð Busy / No Answer Call Forwarding Ð No Answer Extension Group Ð Automated Attendant (AA) Group Extension Group Ð Voice Mail (VM) Group Intercept Routing Operation ReferencesStation Features and Operation.......................User Manual, Section 4.3 Voice Mail Transfer VPS Integration
WFeatures Guide 300 Features Guide Walking COS DescriptionAllows an extension user to make a toll call at other lower level COS extensions (toll/outward restricted) by employing his/her own higher level COS temporarily. ConditionsNone Programming References System Programming................................Installation Manual, Section 4 4.2.2 System - Numbering Plan Ñ (60) Walking COS 4.2.3 System - Class of Service Ñ TRS Level, Day/Night Ñ Time Limit of Outside Calls Ñ Transfer to CO Ñ Digits Restriction in CO Talk Mode Ñ Account Code Mode Ñ Trunk Group Setting, Day/Night 4.4.2 Line - Extension Line Ñ COS No. 4.10.4 Maintenance - System Parameters Ñ Password Walking COS Feature ReferencesClass of Service (COS) Toll Restriction Operation ReferencesStation Features and Operation.......................User Manual, Section 4.3 Walking COS
Features GuideW Features Guide 301 Walking Station DescriptionUsed to move an extension to a new location without re-programming. Extension data such as extension number, One- Touch dialing memory remain the same after the re-location of an extension. Conditions¥ The telephone type (PT, SLT, OPX) must be the same at the source and destination. ¥ Walking Station is not available for the extensions connected to an HLC or DHLC card. Programming References System Programming................................Installation Manual, Section 4 4.2.2 System - Numbering Plan Ñ (95) Walking Station Feature ReferencesNone Operation ReferencesStation Features and Operation.......................User Manual, Section 4.3 Walking Station