Panasonic Kx-Td500 Features Guide

							132 Features Guide
E(U)Features Guide
(2) Types of calls which come in on a UCD Group
FDN (Floating Directory Number) for UCD Group can be assigned or dialed as a destination
of the following calls:
Outside calls DIL 1:1, DISA, DID, IRNA, Transfer, TIE
Intercom calls Intercom, Transfer
Outside Calls
CO TIE
Intercom Calls
UCD Group
Ext.Ext.Ext.Ext.Ext.
KX-TD500 System
DIL1:N
Group
Ring
Group
Phantom
Extensions
DIL1:1
DISA
DID
Transfer/IRNATransfer Transfer 
						

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Features GuideE(U)
(3) What if all extensions in a UCD Group are busy or logged out?
All Busy/All Logout
Waiting Queue
Time Table procedureWaiting Queue
IRNA
Checking the status of
Overflow destination
Overflow
Overflow destinationWaiting QueueWaiting Queue
IRNA
Case B (once-answered calls)
The call 
continues to ring.The call will be compulsorily
disconnected 60 seconds later.
Outside calls 
(including transferred calls)Intercom calls 
(including transferred calls)
Time Table is programmedTime Table is not programmed
Busy/OUSIdleNot programmed
Note:
¥ Overflow destination
One of the following four destinations can be assigned as the Overflow destination per UCD
Group: an extension, other Extension Group, Phantom Extension or TAFAS (outside calls only).
¥ If the overflow destination or UCD Time Table is not programmed, the call is put in the waiting
queue. Then if not answered within a specified period of time (Intercept time), the call will be
transferred to the IRNA destination.
(Intercept Time)
(Intercept Time)
Case A (not-answered  calls) 
						

							134 Features Guide
E(U)Features Guide
Note:The first command in each table is set to Ò1TÓ by default.
(4)  UCD Time Table
If all extensions in a UCD group are busy, the incoming CO calls will be handled by the
UCD Time Table procedure.
Up to 32 UCD Time Tables, max. 16 steps for each, can be assigned by System
Programming. 
The following commands are provided to make up a UCD Time Table procedure.
Command list and functions
Example of UCD Time Table Assignment
UCD : UCD Group Number (1 Ð 128)
FDN : Floating Directory Number of the
UCD Group
OFDN : Overflow Destination FDN
TT : Time Table Number (1 Ð 32)
Command
S (1-8)
1T-4T
RET
TR
OFFFunctions
OGM (1-8) is sent to the caller if available.
If not, wait until OGM (1-8) becomes available.
Callers are put in the waiting queue for N (1-4) ´8 seconds while
hearing the ringback tone.
Returns to the first step of the sequence.
Transfers a call to the Overflow destination.
Disconnects the call compulsorily.
UCD
1
2
3
4
5
6
7
8FDN
191
192
193
194
291
292
293
294OFDN
101
291TT
1
2 
						

							Features Guide 135
Features GuideE(U)
Procedure Assignment Example
UCD Time Table procedure can be assigned
as follows:
(Example 1)
S1 ®4T®2T®S2 ®TR
(1) (2) (3) (4)
UCD Group
(1) The caller hears OGM1, if available. 
(Sample OGM 1)
Sorry, all lines are busy. 
Please wait a moment.
¥ What if OGM1 is busy?
The caller first hears ringback tone and
then will hear OGM1 as soon as it
becomes available (Go to Step 2).
¥ 
What if OGM1 is OUS (Out-of-Service)?
Step (1) will be skipped (Go to Step
2).
(2) The caller is put in the waiting queue
for 48 seconds (4T + 2T).
(3) The caller hears OGM2.
(Sample OGM 2)
Sorry, all lines are still busy. 
Calling the Operator.
(4) 
The caller is transferred to the Overflow
destination (Operator or covering extension).
Note:
During Steps (1) - (3), the caller will be
connected to a UCD group member as 
soon as anyone of members becomes
available to answer the call.
(Example 2)
S1 ®2T®S3 ®OFF
(1) (2) (3) (4)
UCD Group
(1) The caller hears OGM1, if available.
(Sample OGM 1)
Sorry, all lines are busy. 
Please wait a moment.
¥ What if OGM1 is busy?
The caller first hears ringback tone and
then will hear OGM1 as soon as it
becomes available (Go to Step 2).
¥ 
What if OGM1 is OUS (Out-of-Service)?
Step (1) will be skipped. (Go to Step
2).
(2) The caller is put in the waiting queue
for 16 seconds (2T).
(3) The caller hears OGM3.
(Sample OGM 3)
Sorry, all lines are still busy. 
Please call us again. 
Thank you for calling.
If OGM3 is busy, the caller first hears
ringback tone and then will hear OGM3
as soon as it becomes available.
(4) The caller is disconnected from the
switch.
(Example 3)
1T®TR
(1)     (2)
UCD Group
(1) The caller is put in the waiting queue
for 8 seconds (1T).
Table No.
1
2
3
4SequenceS1 ®4T®2T®S2 ®TR ®®
S1 ®2T®S3 ®
OFF®®®
1T®TR®®® ®®
S1 ®2T®S4 ®2T®TR ®® 
						

							136 Features Guide
E(U)Features Guide
(2) The caller is transferred to the Overflow
destination.
(Example 4)
®S1 ®2T®S4 ®2T®TR
(1) (2) (3) (4) (5)
(1) The caller hears OGM1, if available.
(Sample OGM 1)
Sorry, all lines are busy. 
Please wait a moment.
¥ What if OGM1 is busy?
The caller first hears ringback tone and
then will hear OGM1 as soon as it
becomes available (Go to Step 2).
¥ 
What if OGM1 is OUS (Out-of-Service)?
Step (1) will be skipped (Go to Step
2).
(2) The caller is put in the waiting queue
for 16 seconds (2T).
(3) The caller hears OGM4.
(Sample OGM 4)
Sorry, all lines are still busy. 
Please wait a moment.
If OGM 4 is busy, the caller hears
Music on Hold and then will hear
OGM4 as soon as it becomes available.
(4) Same as Step (2).
(5) The caller is transferred to the Overflow
destination.
Note:
¥ The UCD Time Table procedure applies
to outside calls (including transferred
calls) only.
¥ Any command after ÒTRÓ, ÒRETÓ or
ÒBlankÓ does not function.
¥ If any unavailable OGM S(1-8) is      
assigned in the UCD Time Table, it will  
be ignored.
Conditions¥  This feature must be enabled by System Programming for the desired
UCD Group(s).
¥  In addition, each extension must enable regular Call Waiting feature
(See ÒCall WaitingÓ in the User Manual).
¥  UCD-OGM
To utilize OGM messages for UCD callers, assign ÒOGM TypeÓ to
ÒUCD-OGMÓ by System Programming (Section 4.3.5 Group - OGM
Group, ÒOGM TypeÓ in the Installation Manual).
¥  Music on Hold or Ringback Tone
It is determined by System Programming (Section 4.2.7 System-
System Option, Ò(1) Sound source during transferÓ in the Installation
Manual) whether to send ringback tone or Music on Hold to the caller. 
						

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Features GuideE(U)
Programming References
System Programming................................Installation Manual, Section 4
4.2.2  System - Numbering Plan
Ñ (58) Login/Logout
Ñ (75) UCD Monitor Mode
4.2.4  System - System Timer
Ñ Intercept Time (3-48 rings)
4.2.7  System - System Option
Ñ (1) Sound source during transfer
4.3.2  Group - Extension Group
Ñ FDN
Ñ Group Type
Ñ Tenant No.
Ñ Overflow Setting
Destination, Day/Night
Ñ FWD/DND mode
Ñ UCD Setting
Time Table No.
FWD No Answer
Auto LOGOUT Mode
Supervisor Extension
LOGIN Monitor
UCD Call Waiting 
4.3.5  Group - OGM Group
Ñ FDN
Ñ OGM Type
4.4.2  Line - Extension Line
Ñ Group No. 
Feature ReferenceExtension Group Log-In / Log-Out
Operation ReferencesStation Features and Operation.......................User Manual, Section 4.3
UCD Login Monitor
UCD Supervisor Mode 
						

							138 Features Guide
E(V)Features Guide
Extension Group Ñ Voice Mail (VM) Group
DescriptionThis is one of seven incoming call services assignable on an
Extension group basis.
If a Voice Processing System is integrated with your KX-TD500
system (VPS Integration), we recommend to group multiple VM
extensions together as a VM Group.
This ensures that callers who need VM service can surely access it.
Within a group, an incoming call hunts for an idle VM extension in
a circular way.
VM Group can be made up by assigning the group type of an
Extension Group as ÒVM.Ó Up to 128 VM Groups, each consisting
of more than one extension in the same tenant, can be created in
the system.
Conditions¥  Same as Extension Group-Summary
Programming References
System Programming................................Installation Manual, Section 4
4.1.4  Configuration - VPS (DPT) Port Assignment
4.2.2  System - Numbering Plan
Ñ (58) Login/Logout
4.3.2  Group - Extension Group
Ñ FDN
Ñ Group Type
Ñ Tenant No.
Ñ Overflow Setting
Destination, Day/Night
4.4.2  Line - Extension Line
Ñ Group No.
4.5.9  Features - VPS Integration
Ñ Integration Code
Ñ Voice Mail Command
Feature ReferencesExtension Group  VPS Integration - Voice Mail 
(VM) Service Integration
Operation ReferencesNot applicable. 
						

							Features GuideE
Features Guide 139
External Feature Access
DescriptionAllows the extension user to have access to the features of a host
PBX, Centrex or Central Office, such as Call Waiting, etc.  This is
performed by putting the current party on hold and sending a flash
signal to the other end during an outside call.
Conditions¥FLASH Button Operation
Pressing the FLASH button on a PT results in either sending Flash sig-
nal or disconnecting the current call.
This is determined by System Programming (Section 4.2.7 System -
System Option, Ò(3) and (4)Ó in the Installation Manual).
¥Flash Time
The flash time must be assigned as required by the Centrex, host PBX
or CO line. 
¥Memory Dialing
During outside calls, a FLASH stored in System Speed Dialing, Station
Speed Dialing or One-Touch Dialing works as External Feature Access,
not as Flash (Disconnect Signal) used to disconnect the calls. 
¥
FLASH button or the feature number is used to perform this feature.
¥
Feature number is used to perform this feature. This feature does not
function, if an SLT has a call on Consultation Hold. 
Programming References
System Programming................................Installation Manual, Section 4
4.2.2  System - Numbering Plan
Ñ (38) External Feature Access
4.2.7  System - System Option
Ñ (3) FLASH button operation while CO talking
Ñ (4) FLASH button operation when ÒDonÕt release the trunkÓ is
selected at #3.
4.3.1  Group - Trunk Group
Ñ Flash Time
Ñ Max. Dial No. after EFA Signal
Feature ReferencesFlash Host PBX Access
Operation ReferencesStation Features and Operation.....................User Manual, Section 4.3
External Feature Access 
						

							EFeatures Guide
140 Features Guide
External Modem Control
DescriptionThe system supports an external modem (see Note 1) plugged into
the RS-232C Port 1.  The system communicates with the remote
terminal at data rate of up to 19,200 bps and enables remote sys-
tem maintenance through an external modem. A pre-assigned AT
Command (see Note 2) can be sent to an external modem automat-
ically when it is plugged into the RS-232C port 1.  The extension
user is also allowed to control the external modem by sending the
pre-assigned AT Commands.
Conditions¥ To connect an external modem to your system, perform the following
procedures:
1)  Connect the modem to the system with the EIA (RS-232C) cable.
2)  Connect the modem to an extension port which is assigned as the
DIL 1:1 destination.  Or connect the CO line directly to the
modem.
3)  Set the power switch of the modem to ÒON,Ó then the modem
will be initialized with the default values.
4)  The following AT Command programming may be required for
the modem.
¥ The Data Terminal Ready (DTR) signal should be ignored.
¥ The Data Terminal Equipment (DTE)/Modem flow control
should be turned off.
¥ The data compression should be disabled.
¥ Error Correction is not necessary.
Note 1: Not
all modems will be compatible.  Please contact the
Panasonic Bulletin Board System (BBS) at 
(201) 271-3346 for a list of recommended modems.
Note 2: Please refer to the modem instructions as the AT
Commands depend on the manufacturer of your model.
DIGITAL SUPER HYBRID SYSTEMRUN
OFF LINE
ALARM
RS-232C Port 1
Modem
Serial Interface (25-pin)
(RS-232C) ¬To PBX extension
or CO line
PBX 
						

							Features GuideE
Features Guide 141
¥ The connection chart for the external modem (25-pin) is as follows:
¥ EIA (RS-232) parameters of the EIA/remote programming software
should be the same as the PBX.  When you use 9600 bps, we recom-
mend the combination of Ò8Ó Word Length, ÒNoneÓ Parity and Ò1Ó
Stop Bit.  
¥ An AT Command (for initialization, enabling Automatic Answer, etc.)
can only be programmed by EIA/remote programming software.  The
default is ÒAT&F0Q0E0V1S0=1X0&D0.Ó
¥ For more information about the AT Command, please refer to the
modem instructions.
Programming References
System Programming................................Installation Manual, Section 4
4.2.2  System - Numbering Plan
Ñ (61) Modem Control
4.10.1  Maintenance - External Modem 1/2
Ñ Manual Initialization Command 1-5
Ñ Automatic Initialization Command
4.10.1  Maintenance - External Modem 2/2
Ñ Connection Message 1-5
Ñ Disconnection Message 1-5
Feature ReferencesSystem Programming and Diagnosis with Personal Computer
Operation ReferencesStation Features and Operation.......................User Manual, Section 4.3
External Modem Control 
EIA (RS-232C) port
on the main unit
Signal
Name
SD (TXD)
RD (RXD)
CS (CTS)
ER (DTR)Pin
No.
2
3
5
20EIA (RS-232C) port
on the modemSignal
Name
RD (RXD)
SD (TXD)
CS (CTS)
ER (DTR) Pin
No.
2
3
5
20